Avis clients sur HoneyBook

Avantages

Permet de gérer les facturations suivi des fiches

Inconvénients

Il bouffe assez trop en connexion internet

Avantages

I love using Honeybook! I've tried a couple other CRM softwares, and this one is by far the easiest to deploy and keep me on track. It is logical and feels easy to use, which has kept me using it rather than reverting to inefficient paper tracking. The customer service has been great: always quick and friendly to answer questions and help me through something I didn't understand. I would highly recommend Honeybook to anyone.

Inconvénients

The calendar sync is sometimes glitchy, but that could also be user error. One thing that would make it better would be an easy way to override when I am considered "busy" on my Google Calendar that syncs in. I'd also love to have SMS communication with my clients, but rumor has it they are working on this.

Avantages

It keeps my business organized and on track! From digital contracts and invoicing, custom brochures and questionnaires, to email tracking and a simple way to see what step I'm at with each project, HoneyBook keeps me on track.

Inconvénients

The worst part about it is getting started, but even THAT is pretty simple with their "concierge service" where you can send them your current forms and they'll digitize them for you!

Avantages

Customizing the aesthetics of Client facing files was the reason we used it and the time invested in getting those things created, was why we stuck with it far longer than we should have. Regret every penny and every hour spent on this software, ultimately they “updated” their format (again) and we had to start all over - at our expense and time investment. They lost every payment dispute, dispute our never having lost one when we could handle them: our contracts are iron clad. You’re not given the choice to handle dispute: they must do it - they charge you for it too!

Inconvénients

Customer service is pass-the-buck and no phone number and call backs hours to days later…don’t bother calling on a Friday afternoon, and if u do biz on weekends - too bad for you. Extremely slow to create something, it freezes, slow to upload assets, not intuitive to use whatsoever, help docs are vague. I once begged them to add non-gmail email and they told me their software was “not sophisticated” enough for me.

Alternatives envisagées 

Typeform et Notion

Pourquoi passer à HoneyBook

Already using Notion for biz operations, added the functionality of Honeybook to Notion myself using Typeform integrations. I wouldn’t have had the knowledge to do this 3 yrs ago when I started w Honeybook, learning Notion has been a fantastic investment of time and very inexpensive.

Avantages

One feature I appreciate is the safe online payment site, which gives my clients peace of mind and enables them to conveniently make purchases without worrying about security. An enormous amount of time was spared for me by the inclusion of thorough templates. It gives my clients all the information they require to move forward and even enables them to e-sign documents with ease.There is nothing about Honey Book that I truly despise. Every privately held company owner should use this platform, in my opinion. It is a transforming tool that takes the administration of your company to new heights, making it a crucial ally on your entrepreneurial journey.

Inconvénients

There is virtually nothing about HoneyBook that I could ever say I don't like. HoneyBook has actually captured my heart. If I had one wish, it would be for a wider variety of design possibilities that are especially suited for producing compelling proposals and brochures. My love and admiration for HoneyBook, however, remain unwavering despite this nagging longing. Its extensive capabilities and user-friendly UI unquestionably improved my business operations to remarkable levels.

Avantages

I like that the interface is easy to use and navigate and is visually appealing. I can track my leads and communicate with them and send emails and send updates and invoices, contracts, and receive payments all in one place. It keeps my business organized. I like the mobile app for business on the go. The customer support is helpful and responsive. Love the scheduling app! It has replaced my previous scheduler.

Inconvénients

I want more email customization - better html features - add photo to my signature, add gifs, rename buttons and add them wherever I want in the email.
I'd like it to manage my items better - have a place where I can update item pricing and descriptions and archive old items.
I'd like better customization around the contact forms. Be able to match the text and font and fields closely to my website so that it integrates better onto my design. Be able to change colors of text and lines, and fonts and customize the lead contact form better.

Avantages

Easily sending out contracts and enabling the clients to sign them electronically

Inconvénients

The cost of transitions when collecting online payments from clients

Alternatives envisagées 

DocuSign

Pourquoi choisir HoneyBook 

We stopped using QuickBooks Online to send out invoices as we couldn't use it to sign documents electronically

Logiciel antérieur 

Quickbooks Online

Pourquoi passer à HoneyBook

We used DocuSign for some time and stopped because HoneyBook provides significantly more value

Avantages

Automating my payments and collecting for me. Using the app i don't have to be in front of a computer to check on customers contracts.

Inconvénients

no scheduling within the software in which I heard they were working on this. The ability to add someone that works for you and not see contract just logistics.

Avantages

I like that it gives me the ability to have multiple tools within one software. I don't need an extra scheduling tool, I don't need a CRM, I don't need an invoicing tool, I don't need a form builder for my website. Honeybook handles all of those things for me which makes it really simple to keep it all in one place.

Inconvénients

Some things aren't really intuitive so I have to use the help resources or ask customer support for help in figuring things out. The great thing is that the support team is really easy to chat with and makes things really simple.

Avantages

I love that HoneyBook allows me to get paid faster! The templates feature is amazing. Everything about this software makes the user a better, more organized business owner.

Inconvénients

I wish HB wasn't so laser-focused on wedding professionals--I'd love for them to provide more features for other creative professionals as well.

Alternatives envisagées 

Proposify

Pourquoi passer à HoneyBook

I knew someone that worked there and he gave me his referral code!

Avantages

So for the planning, coordinating, and tracking aspects, Honeybook is awesome. Our business is presented well to our clientele.

Inconvénients

The reason I didn't renew is the payment processing speed.

Avantages

When singing up with Honeybook they took my exhausting contracts, forms, questionnaires and placed them into their system. This saved me so much time switching from DIY client management to this online resource.

Inconvénients

When responding to an email through the software, it makes a new email. Some clients have more questions and I’d like a way to organize with in a project the emails.

Alternatives envisagées 

DocuSign

Pourquoi choisir HoneyBook 

I did a trail run of both 17hats and Honeybook. Honeybook put my documents into the system and the customer service help to learn their system was stellar. It made me more confident that if I had trouble in the future, someone would answer.

Pourquoi passer à HoneyBook

See above. It applies to all the potential products used

Avantages

User friendly for both myself and my clients, ease of set up (love that they do most of the upload work & it’s easily changeable!), the community it’s created, & the “opportunities” section.

Inconvénients

1. I wish there was more internal automation, like the workflow applied just sent out the emails and not prompted me to act.
2. While “linked” with Calendly, it’s not linked in the correct way. I wish when someone signed up for a slot in Calendly, it could generate an automatic proposal that I could look over before sending, or sent automatically. When adding my “Calendly link” to a honeybook email, the link always fails. I don’t use Calendly enough to have this be a major issue, just a nuisance.
3. More flexibility in personal branding & branding the contact form. I don’t currently use the form on my site because of this.

Avantages

I love the pipeline, where each client's project is categorized by stage (new inquiry, tour scheduled, proposal signed, etc.). I can pull up all clients who are in the "Planning" stage of the pipeline, for example.

Under each client's project is absolutely everything related to their project: all emails exchanged, contracts, payment schedule, separate workspaces with vendors who will be working on the project, and more. I have templates for emails and have them sent automatically. One goes out when we receive an inquiry, a different one 5 days after client signs the contract, and another 30 days before their event date. There are also templates for brochures, contracts, and payment plans. I can't imagine having to do all of that manually!

I set the system up for my business with no outside assistance. It was easy to understand.

Inconvénients

Would like to have more ability to make formatting changes (bullets, numbering, bold, etc.) when editing a document. I can do this on a new document, but not when editing an existing one.
Workflows could be improved to have more triggers and the ability to automatically send files.

Avantages

Everyone kept telling me, "Honeybook is great, but there's a learning curve." So I was a little intimidated. They were wrong, I could jump in face first and start using it exclusively immediately. Even in the middle of a terrible time for my little business, I will pull all the strings I can find to be able to afford Honeybook. It's easy for me, easy for my clients and keeps me focused. It saves me time and energy and thats the most important thing!

Inconvénients

The only thing I'm having issues with right now is making a brochure. It probably user error, but I wish it there more extensive editing capabilities within the brochure making operation. I will play around with it some more though.

Avantages

I love how organized I feel using this product - I can see at a glance where I am in the process with all of my clients and it is amazing to pull up all the correspondence with each client in one place. It has made a world of difference and I am beyond happy with it!

Inconvénients

The thing I like least is the limitation when building templates for contracts, proposals, questionnaires, etc. - I am in the business of photography and delivering beautiful images is what sets my soul on fire! I wish I could add some of my images into some of my documents and have full control over the size and their location in the document. The way it is set up right now is a square crop on any image which can only be left, center, and right page. Dubsado has the leg up on Honeybook in that regard but otherwise I am totally happy with Honeybook.

Avantages

What I love most about Honeybook is that most of my business needs can be handled through them! Aside from client galleries- it’s all done here on Honeybook. The program is organized, intuitive, and includes so many features! It’s easy to learn and use. I can’t imagine running my business without it!

Inconvénients

I have no cons. This meets and exceeds all expectations that I would have for a CRM.

Avantages

I really like how well thought out everything is. Honeybook meets my business needs on multiple levels. It's given my business the structure that it needed. My business looks good every step of the way with custom brochures, questionnaire and well drafted contracts. I started using Honeybook at the start of the pandemic and was amazed at the customer service. Honeybook stepped in to provide it's community with webinars and resources on how each business could navigate the pandemic. They went above and beyond and for that I am grateful.

Inconvénients

I have nothing bad to say about Honeybook

Avantages

I love that all my projects are in one space, and organized so I can see where I am with what at what time...with just a click!

Inconvénients

I don't have a con...Although it is worth each penny that they charge, it is hard justifying when business stopped bc of a virus (which shall not be named lol) I wanted to keep it to keep everything together but could not when even communication stopped with clients for a while.

Avantages

Streamlines workflow, templates are either already perfectly set up, or if not, so easy to make changes.

Inconvénients

Con mentioned in previous question when asked how can you improve

Avantages

I love the ability to use Honeybook in place of standard email. It makes the process of searching for specifics discussions significantly easier. I also really love the proposal templates, ease of invoicing, and the ability for my proposals to double as contracts. I LOVE the app!

Inconvénients

I wasn't able to easily use connect to Quickbooks online.

Alternatives envisagées 

Quickbooks Online

Pourquoi passer à HoneyBook

Price, ease of use, and having the ability to use it for communication with my clients.

Avantages

This is a great tool for sending invoices, signing contracts, booking and scheduling appointments, tracking inquiries, managing projects, accepting payments, and sending forms. It is incredibly easy and fast to set up and use, this is a really powerful tool.

Inconvénients

I have no complaints except that the proof reading capability could be enhanced in the platform and/or translation options available.

Alternatives envisagées 

Basecamp

Logiciel antérieur 

PandaDoc

Avantages

I have been with HoneyBook since it’s inception, I was fortunate enough to be one of the founding fathers. In the beginning, what attracted me about the platform was the ability to focus on getting my clients booked quickly by keeping everything in one spot through the iOS app or web-based interface and it has been relatively easy for them to use as well. They were already an amazing company with an outstanding product, and with each update they release, they continue to exceed my expectations and help me run my business on the go by making the complicated tasks seem quick and easy. BEST INVESTMENT EVER!! Thank you so much for bringing me and my entertainment company to the 21st century!!!

Inconvénients

Definitely Would like to see a review questionnaire or rating system with an HTML generator plugin that could be used to post on my website or google ad. Updated training videos for the new features.

Avantages

HoneyBook is an excellent business partner for client management, thank you very much !

Inconvénients

So far i am very satisfied about all the feature from HoneyBook. Thank you !

Alternatives envisagées 

monday.com

Pourquoi choisir HoneyBook 

A friend recommendation.

Logiciel antérieur 

DocuSign et QuickBooks Desktop Enterprise

Pourquoi passer à HoneyBook

A friend recommendation.

Avantages

Honeybook does a great job about giving you the ability to customize your proposals, brochures, invoices and more. The calendar being linked to google is AWESOME and not having to track down late payments is great so I can focus on my client's and their goals.
They're constantly updating, adding and expanding the services which is nice as our business grows too.

Inconvénients

There are some kinks, especially if trying to work it with a team of employees that are not the best and if you aren't careful can result in double coverage or gaps.
The timeline feature is helpful when it's not constantly freezing or crashing and is basic but when workings awesome!

Quickbook link - doesn't completely speak with Quickbooks so if you also link a bank account it will result in double entries and occasional mis-logs. For us it was easier to disconnect, fix the past and just compare moving forward.