Avis clients sur Groove

Avantages

Working in sales for 8+ years, I've used several services at different companies and I have found Groove to be the easiest and most efficient for tracking and sending email campaigns.

I also really like the calendar/scheduler link format which works great for booking meetings on short notice.

Inconvénients

I have not had any issues in the past 2 years using the service

Avantages

I use the "Book A Meeting WIth Me" features daily to eliminate the typical back and forth associated with trying to find a demo time with my prospects. Rather than "what day and time will be best for you to have a call" followed by "is 10:30 am or 1:30 pm better", etc. Instead, I simply use groove to add a link to my email where they can see my availability and book an appointment when it's convenient for both of us. In addition, if I need another team member on the call I can add them to the invite and Groove will coordinate our schedules and only offer my prospect times where both of us are available. It eliminates all the back and worth and as a software company helps us look even more cutting edge.

Inconvénients

The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up. This leaves me guessing whether the attachement is there or requires me to close the Groove tool bar so i can see the attachment.

Avantages

I like seeing views in real time which include location, hyperlink, and name.

Inconvénients

When I send similar emails to employees of the same company, it groups them all together by the first person contacted, thus I am not able to understand which specific individuals are opening my emails.

Avantages

Groove has allowed us to measure the interest of each potential client so that we can filter it to the area it should go through the email tracker it has. It has helped us a lot to organize the space in one place without having to resort to external software. Client organization is paramount with Groove as it also allowed us to organize conversation tracks, email templates and automate them right away. Groove as a streaming feature is amazing. We were able to efficiently and automatically send many emails, as well as forward emails so that potential customers can be aware of the original emails being sent. Groove saved us a lot of time and money by making it easy for any rep to use campaigns within Groove without having to have extensive knowledge of Groove.

Inconvénients

At first it is quite confusing to configure Groove, there is a need for tutorials or some instructions that are clear enough at the time of initial configuration. It is also necessary to automate the sending of SMS and to add a voice command to activate voice messages within the platform.

Avantages

My favorite feature with Groove is it's ability to inform you if/when a customer has opened your email, if they engaged with it by clicking on links, and how recently they viewed it. This is really helpful when you have customers that are slow to respond or tough to get in touch with - as it allows you to make informed strategic decisions on next steps when an email isnt replied to within a reasonable period of time.

Inconvénients

I have had some issues with Groove not always sending my emails promptly - or I have sometimes needed to click send multiple times before it goes through. It's not a huge issue but I tend ot keep an eye on my outbox just to make sure everything has sent.

Avantages

I love the email tracking. It's always a plus to know when your email has been opened or read. I also love the fact that I can set a reminder on the actual email.

Inconvénients

I wish that we could send multiple personalized emails to clients. For example, I would like to say Good Morning Mr. or Mrs. XYZ but have the body of the email verbiage remain the same. There are times we need to send 20 emails to customers all at once but do not want to have all of the email addresses visible to other clients.

Avantages

I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless. It works like a charm.

Inconvénients

I have no complaints about this software and would recommend it for any organization that uses Salesforce.

Avantages

Its easy, and I don't have to waste a lot of time learning new things

Inconvénients

Nothing to dislike. Its a perfect tracking system.

Avantages

Groove works seamlessly with gmail. I am able to create templates incredibly fast and implement a wonderful work flow. The analytics are extremely helpful to know what emails to use and how to refine them to create better open rates.

Inconvénients

The only con is a positive because when there is an update, you have to refresh gmail. Nothing big, but sometimes annoying (they are just making it better).

Avantages

Great tool for logging items into Salesforce, an amazing tool to check when and where an email was opened. , allows students to book time directly on my calendar.

Inconvénients

I do not like some items in the groove sceduler, ex. use must always re name the meeting title even if it a preset one.

Avantages

It's a very intuitive tool that simply makes the flow between email and various customer interactions and linking that all to Salesforce much smoother and quicker. The email tracking of opens and individual viewers etc. is very beneficial as well.

Inconvénients

My interaction with Groove is not incredibly in-depth, so I'd say for what I utilize it for in my sales motion, record-keeping efforts, customer behavior with my sent emails, et al, it does the job and does it well. I don't really have cons to list.

Avantages

This software provides a fairly simple way to both integrate new leads and contacts into Salesforce and other CRMs. It also has simple email tracking which allows users to see engagements from clients and customers.

Inconvénients

Groove sometimes looses connection with Gmail as a platform and needs to be reinstalled in order to work correctly. In addition, the software has trouble sometimes figuring out leads vs. contacts and occassionally will not integrate with Google Calendar correctly either. With a few simple bug fixes, I believe these issues could be corrected.

Avantages

The most impactful features are:
-e-mail tracking
-creating flows and tracking flow activity
-easy to use
-seamless with salesforce

Inconvénients

An aspect that can be improved is the navigation of automated emails. I found myself having a hard time figuring out how to stop a flow that has already started but the support team helped me navigate as the send was going out. It didn't stop all the emails but a good majority of them.

Avantages

Really easy implementation and great onboarding/customer support. Data and analytics are helpful and not overwhelming. Love the Omnibar Chrome Extension as well. Scheduling tool and email/calendar syncing has been great.

Inconvénients

Our team has experienced quite a few bugs while using Groove, but most have been fixed quickly. Integrations with other systems seem somewhat limited. The team has also highlighted that the Groove dialer can be glitchy and is not the most efficient.

Avantages

Groove has simplified scheduling with a high volume of customers. Plus it's awesome that it integrates with many of the other tools we use for automation and CRM. Cuts out the hassle of back-and-forth communication with customers in order to find a time that works for everyone.

Inconvénients

There are some current scheduling limitations/design flaws when it comes to creating buffers between meetings-- it is difficult to schedule calls that start at the top or middle of an hour while allowing for a 10+ minute buffer.

Avantages

Groove allows you to calendar emails and time delivery that works best for your recipient. No more sending emails at with improper timing because you and your recipient are in different time zones.
Groove also allows you to see who is opening, clicking, and responding to your emails.

Inconvénients

Groove does not allow you to see when an email has been forwarded. This can lead to inaccurate data for opens & clicks.

Avantages

I love the scheduler link and so does the sales team. It's great to be able to give the power to the customers to schedule their own demos/training on their own time.

Inconvénients

I don't like that it's focused so much on the contacts when not every company works off contacts. For example, we work off of accounts and contacts are just related to the account (in reference to how we use salesforce). I'd like to see the ability to attach things to multiple accounts at once.

Avantages

I like the ease of use, its very intuitive and helpful to have the on line for quick questions. I also love that it integrates with Gmail and Salesforce and that you easily add someone to a Groove Flow from Salesforce or use a Groove template while creating an email in Gmail.

Inconvénients

If I have access to many folders of templates I have to scroll through to find the one I want.

Avantages

loved how easy it was to navigate and that I was able to see when customers were opening my emails. That way I could follow up with them fulfill their needs.

Inconvénients

nothing it was great all around. easy to navigate

Avantages

Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce. Groove's support team is amazing and quick, and willing to put in user requests for new features.

Inconvénients

There are still some features missing but more are being added everyday. I would love for more customized emails to be able to be created (some that could include image templates, etc.).

Avantages

The ability to store email templates and the integration with Salesforce make Groove one of the most useful programs I've ever used.

Inconvénients

I'm not sure there are too many things I dislike about the software. Every now and then there are updates that address little issues that I normally wouldn't have even realized were an issue to begin with.

Avantages

As someone who is newer to the sales world, Groove helps me tremendously in outreach to prospects. Having the ability to build my own flows, and having cadences that work for me that I believe are most effective have been huge.

Inconvénients

What I like least, is not being able to attach files that way I want. It doesn't always look the best after leaving groove to gmail.

Avantages

Groove is such a great feature that really helps my team track prospects better and really helps us with our follow up strategy. It is also a great tool of organization for keeping all of our canned emails in one place.

Inconvénients

The only thing I do not like is if an email has the same subject line they are clumped together in a thread and then I can't tell which prospect actually opened the email.

Avantages

Groove is THE feature that is making my work way easier. I'm more productive because I can be fast on filling my CRM and answering the customer. It's just great !

Inconvénients

I can't really see one... It's super easy to use and I've never had any "bug"

Avantages

Tasks should be organized.
Organize various flows
Organize tasks for phone calls, emails, and text messages.
Send an email

Inconvénients

It can be slow at times.
It fills up with stock, and we need to replenish it.
Leads emerge from flows on their own.