Avis clients sur Primo Dialler

Avantages

I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.

Inconvénients

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.

Avantages

Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!

Inconvénients

The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)

Avantages

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Inconvénients

I liked everything. There was nothing I disliked

Alternatives envisagées 

6Connex Software

Avantages

It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors.

Inconvénients

Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. So if your dialler breaks and no one can make calls, you're out of luck. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal.

Avantages

It is an automatic calls and can get reports and analysist

Inconvénients

It cant remove the calls already received in the same date

Avantages

This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.

Inconvénients

Not much however maybe an option to add a built in Quality scorecards with recordings feature.

Avantages

We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.

Inconvénients

During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges

Alternatives envisagées 

Zoho Desk

Pourquoi choisir Primo Dialler 

We were looking for a real partner to grow our business.

Logiciel antérieur 

VICIdial

Pourquoi passer à Primo Dialler

We liked the product and the people.

Avantages

Great dialler and very cost affective especially centres that work in Lead generation. The back office support is second to none. Would highly recommend Primo and have done so already to many firms who also agree the same

Inconvénients

None as anything that required to be customised to assist us the back office implemented

Alternatives envisagées 

MaxContact

Pourquoi passer à Primo Dialler

Price and performance as well as the client support

Avantages

The ease of use and the best down to earth customer services hands down.

Inconvénients

They could work on the pricing a bit more.

Alternatives envisagées 

Five9

Pourquoi choisir Primo Dialler 

how easy primo made me feel about the switch and movinf everything over

Logiciel antérieur 

Five9

Pourquoi passer à Primo Dialler

The price

Avantages

- ease of access
- less human/user intervention
- more automated
- extensive reporting capability
- acceptable call:minutes aggregate ratio
- good support team

Inconvénients

- wallboard has too much color
- expensive for small/medium startups, should consider pricing

Alternatives envisagées 

RingCentral MVP et Vonage Business Communications

Pourquoi choisir Primo Dialler 

- Low connectivity - Very low productivity - Less ROI - Too much user intervention required,less of automation

Logiciel antérieur 

VICIdial

Pourquoi passer à Primo Dialler

- referred by close business colleagues

Avantages

It has everything that I need and is easy to learn. My advisors were able to pick up how to use the system for everything they need within 1 hour. The detailed guides provided for other features are excellent as well and have been very useful for me learning and remembering how to use other features on the admin side.
The wallboards are clear for me to see what is going on.
I can listen into calls live very easily and finding past calls in very easy too.

Inconvénients

Some features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call.
All issues i had were resolved within 10 minutes of me calling the incredibly helpful and friendly Customer Support team.

Avantages

The simplicity to get started was most impressive. I was up and running within the first day.

Inconvénients

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

Alternatives envisagées 

Genesys Cloud CX

Pourquoi passer à Primo Dialler

The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.

Avantages

Primo dialler offer the best dialler solution i have used. It's very reliable, easy to use and very customisable to meet our needs. Most technical queries are resolved in the 1st call but always inline with the timescales agreed.

The costs are very competitive too (we made a significant monthly saving when we changed our hosted dialler provider).

I have no hesitation in recommending PrimoDialler to anyone looking for hosted dialler.

Inconvénients

There isn't anything I dislike. If the functionality isn't there, we can have it custom made.

Avantages

Software is incredibly user friendly and quite reliable.
Any issues I have had have been rectified swiftly. Support are always on hand to help and are very professional. Have covered ALL my needs and are flexible to whatever my business demands. No job is too tedious or ever ignored. As well as the remote capabilities of using it away from the office has been most helpful. Especially in the current climate.

Inconvénients

I wish the DID change was free of charge. Lol

Avantages

Efficiency of the system and reporting

Inconvénients

Not Much I would change with primo Dialler

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi passer à Primo Dialler

Best Value for Money with great service expected.

Avantages

This software is giving the best experience of Smart and Intelligent reporting with very simple and easy to understand and use hands-on. There is not a single glitch. Support for the software is amazing like never had before. The price is amazing for the quality of the product.

Inconvénients

So far there is nothing wrong that we have came across.

Avantages

All the software I have and use through Primo is easy to set up and use and very efficient.

Inconvénients

Nothing the software is excellent and easy to use.

Avantages

ease of use, the administration panel is extremely easy to use. The development team at primo have done a great job.

Inconvénients

Apart from the zoiper plugin, everything is brilliant

Avantages

Easy to use, and fully customisable. We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease. Given the current pandemic, deployment can be done remotely, as with the training (thanks [SENSITIVE CONTENT HIDDEN] !) - the dialler is also geared up for use on mobile phones for home workers, which is something that is essential to our client base at the moment.

Inconvénients

Call rates could be cheaper ;-).

Avantages

The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Inconvénients

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Avantages

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Avantages

this is very user friendly, dialler is great, love the team and the system

Inconvénients

I can't think of anything bad about this dialler, the system is great and so is the support. Thanks for your help Primo!

Avantages

Its very easy to use and is really cost efficient compared to other systems out there

Inconvénients

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Alternatives envisagées 

Connex

Pourquoi passer à Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.

Avantages

The software is easy to use and my agents took to it with ease. Any questions we had were dealt with efficiently by Primo's support team.

Having the ability to switch to a mobile friendly solutions puts my mind at ease during this ever changing pandemic.

Inconvénients

Visually improvements could be made to make it look nicer.

Avantages

The team at Primo are great in and very response to queries and technical assistance . Always there to help and advise. I highly recommend them.

Inconvénients

I have never had any issues with Primo and their team.