Aperçu des avis des utilisateurs
En savoir plus sur UJET
UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with...
En savoir plusTous les avis sur UJET Appliquer les filtres
Parcourir les avis sur UJET
Tous les avis sur UJET Appliquer les filtres

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
The integration with UJET REST API was seamless and very easy to implement
Avantages
We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
Inconvénients
UJET is relatively new to the market place, with that said, their API are mature for a young company
- Secteur d'activité : Supermarchés
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Ujet Review
Overall, it seems to work well.
Avantages
I like the options to transfer and make multiple calls.
Inconvénients
It sometimes glitches and has to be restarted from time to time.
Alternatives envisagées
RingCentral MVPPourquoi choisir UJET
It was a business decision that I had no control over.Logiciel antérieur
RingCentral MVP- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
A simple and easy product
Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.
Avantages
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.
Inconvénients
There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.
Les meilleures alternatives à UJET
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Totally recommended
Avantages
Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.
Inconvénients
The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Great CX tech partners
The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.
Avantages
UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.
Inconvénients
________________________________________
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Excellent VoIP
I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company!
Avantages
The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past
Inconvénients
I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Easy for our team to hit the most aggressive SLAs I have ever seen
Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.
Avantages
Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.
Inconvénients
No app, so you are in essence tied to your desktop/laptop to use it
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
UJET Call Engine
It has been the right solution to our customer service needs.
Avantages
Its very simple to use, and because of this you can save a lot of time training your personnel to use it.
Inconvénients
None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Easy Use
Avantages
Ujet is so easy to use! I love how I can text a customer right then and there during our call.
Inconvénients
I wish there was a feature in which allowed us to send screenshots to customers via text.

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Great support/customer service tool
It allows chatting and talking via phone with customers, in that way to provide customer service or tech support.
Avantages
Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.
Inconvénients
Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
UJET Experience
Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.
Avantages
This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.
Inconvénients
I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Amazing tool to work with!
Easy to use, greatly efficient and a perfect recommendation!
Avantages
I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far.
Inconvénients
Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers).
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Keeping up with the times! (Superb team)
Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.
Avantages
Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.
Inconvénients
Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Ujet feedback
I really like Ujet because it's a very helpful and reliable tool for my job
Avantages
I like that it's very easy to use, and it's also fast
Inconvénients
The only thing I will include is if it can record outbound calls
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Brilliant App!
Communication is so key in my line of work as I am working in dispatch for a delivery company! on a daily basis for the entirety of my shift I make use of UJET and I am extremely thankful for that as UJET makes the communication go flawless!!.
Avantages
The easy to use functionality, very straight forward and to the point app!.
I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D
Inconvénients
Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Happy User
I love using UJET the features and tabs were very easy to understand and read.
Avantages
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Inconvénients
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Extremely efficient!
Very good experience. I'm able to have more productivity while connecting with customers on more of a personal level.
Avantages
I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.
Inconvénients
sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Useful Schedule Tracking
Keeping track of what people are doing and who is available on our teams.
Avantages
It helps my team keep track of what we are working on and know when people are at meals and taking breaks.
Inconvénients
Sometimes the log out doesn't appear until you minimize the screen.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
UJET Review
Avantages
The customer support with the product is amazing.
Inconvénients
I would gladly list any cons however haven't had issues to report!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
UJET after 8 Months
I am using UJET in Technical support job. Very convenient way to receive and transfer calls .
Avantages
Very easy to use. More functionality when adding AUX codes and shows your daily stats.
Inconvénients
Sometimes after software update I have to refresh my page, but it is OK.
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Ujet Review
So Far So Good.
Avantages
It will show the details of the calls and if you have a managers access you will have full control on the reports
Inconvénients
You need to download the date per agent if you need to check their status like break, lunch and etc.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Ujet
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so
Avantages
I am able to transfer calls easily to different departments.
Inconvénients
it may not allow me to make calls if the wifi connection is off
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
UJET Review
Avantages
I like that UJET allows you to call customers back when hung up too early and import calls into zendesk.
Inconvénients
I wish there were chat options with customers within UJET.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Ujet Rocks!
very good
Avantages
Simple to use and nice interface . I use it every day and it very easy to use
Inconvénients
I would like to control mic sensitivity levels
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
UJET Review
Avantages
The Visual Design and the Ease of use UI are awesoem.
Inconvénients
Its instability can come be very inconvenient when it happens frequently.