Avis clients sur Samsara

Avantages

L’usage de ce produit est très simple et efficace surtout la qualité des caméras. La période d’essai est aussi bénéfique. Ce logiciel est très facile à configurer

Inconvénients

Ce logiciel est tout à fait bon. Il y a rien dans ce produit qui me complique les tâches.

Avantages

Un logiciel très pratique et très fiable, facile à utiliser.

Inconvénients

Rien à reprocher, juste quelques soucis au cours de la connexion.Sinon je le recommande vivement.

Avantages

1. Simplified and robust documentation on each and every feature.
2. Also, the compliance and rules they follow and explain is also very helpful for small companies where safety manager is not available.
3. Customizable Alerts, Document Management Tools, Customizable Mobile app
4. Developer Friendly with webhook support.

Inconvénients

I have not some to any such shortcomings so far. But sometimes, notification emails or alerts are not triggered on time.

Alternatives envisagées 

Motive

Pourquoi passer à Samsara

Ease of use, popularity, good support, cloud app and customizable mobile app.

Avantages

The GPS tracking on map works good with a Google Maps View

Inconvénients

Customer service, very hard to reach someone on the phone

Avantages

The equipment works and we were able to track the vehicles. The ai feature works great.

Inconvénients

The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

Alternatives envisagées 

Verizon Connect

Pourquoi choisir Samsara 

Could not get the renewal done for another 3 years despite everything being completed on my end. Verizon had the contract done in 30 minutes and they dont increase their rates ever. They also do month to month payments.

Logiciel antérieur 

Verizon Connect

Pourquoi passer à Samsara

The AI technology was more advanced 3 years ago. They were a great startup company but have not maintained that energy.

Avantages

We love how accurate and real time the information is provide to operations.

Inconvénients

Pricing has been a great challenge to keep up with the service provider.

Alternatives envisagées 

Verizon Connect

Pourquoi choisir Samsara 

I changed jobs and once I start the new position we implement Samsara back in 2015.

Pourquoi passer à Samsara

Better cost benefits. But considering changing in the future if we can’t keep up with the 36 months commitment.

Avantages

I like the evolving technology in Samsara and the ability to run the operation on single platform.

Inconvénients

Not being able to manage equipment or vehicles (like rentals) without a VG.

Avantages

The ease of use. How it can be used to get out of sticky situations when incidents occur. Has also helped with lowering idle times.

Inconvénients

Having to pay extra for things that should be included in your monthly payment.

Alternatives envisagées 

Verizon Connect

Pourquoi passer à Samsara

Had more to offer in the beginning. After Samsara did an internal audit an took most of our programs off, don't know if it would still be better cost than another company.

Avantages

Instant video of accidents and issues. We are able to get quick footage in the event of a major accident.

Inconvénients

My only issue is not being able to assign drivers to there vehicle. We typically make many changes in that area as a school district.

Avantages

Thier customer support for outstanding! They truly go above and beyond and are forward thinking.

Inconvénients

That we didnt switch over to them soon enough.

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

Their customer service was terrible and their devices broke on a regular basis.

Pourquoi passer à Samsara

Customer service was much better, and the employees seem to be more rounded and able to answer any question thrown at them.

Avantages

easy to use app features are east to understand and easy to read

Inconvénients

logging out after completing post-trip doesn't always fully log out and when there is yard movement the driver is thrown back into driving.

Avantages

Very accurate and instant information, picture does not lie.

Inconvénients

Reports could be improved but always getting better

Avantages

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Inconvénients

Read my overall experience worst experience ever!!!

Avantages

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Inconvénients

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Avantages

The ease of use for both the driver and for the operations team is what stands out the most. Our drivers were able to pickup and use the Samsara ELD with little to no training as it is very intuitive.

Inconvénients

I would like some more integration options with 3rd party vendors that integrate directly into the driver app and not require another app to operate (Navigation, scale/toll bypass).

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

At the time we decided to make the switch, Zonar was not yet approved for ELD by the Canadian Government and the ELD deadline was approaching and we wanted to have an approved product in place with enough time to work out any bugs/issues prior to the Canadian ELD deadline.

Pourquoi passer à Samsara

We had already had experience with the dashcams and I had some good reviews from some other companies that had been happy with Samsara.

Avantages

They have some benefits, but I refuse to do business with companies like this. See review below

Inconvénients

Company has poor customer service. We had 6 dashcams with them for 3 years and I wanted to cancel at the end of the contract. They have fine print in their contract that it will automatically renew at end of three years and you have to let them know 30 days in advance to cancel the renewal. I left them know at end and they refuse to refund me the entire next year charge. I would easily agree to pay them for one month extension, but no they want the entire $1600 for a whole year.. These are marks of a slimey/scammy company.
Please stay away from this company. I have other products with this company on another contract and was planning to keep it long term, but not now. Good luck to this company to try to grow with this kind of policies and tactics. Check out Motive for their dashcams. They have just file lawsuit against Samsora.

Avantages

The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.

Inconvénients

I don't think there is anything that I least like

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

Ease of use with Samsara, Cost and how compact Samsara's hardware is

Pourquoi passer à Samsara

Ease of use with Samsara, Cost and how compact Samsara's hardware is I see a future with AI and the Samsara will continue to grow and bring new features to the table

Avantages

Easy and reliable, also easy to understand to the drivers

Inconvénients

Customer support, If you need help you will die trying to get someone from support to help you
instead os help they overrun you with emails from 6 or 7 representative asking same thing at same time and make you loose track of the conversation, also, after 30 min or 1 hour they rush to hang up on you to keep going, poor knowledge from the team explaining you contracts breakdowns

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

Lack of customer support, inconsistencies on services and they just didn't care

Pourquoi passer à Samsara

At that time was good and afordable, good platform

Avantages

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Inconvénients

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Alternatives envisagées 

Verizon Connect

Pourquoi passer à Samsara

The camera system and ease of use is what really drove us towards samsara. It had the most features and a roadmap of new features that impressed our team.

Avantages

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

Inconvénients

The maintenance feature doesn't allow uploading files such as receipts.

Alternatives envisagées 

Verizon Connect

Pourquoi choisir Samsara 

Our previous provider didn't offer real-time vehicle diagnostics via OBDII port.

Pourquoi passer à Samsara

The user interface was superior as well as the hardware options.

Avantages

Having less than one year, I assure all, there are none.

Inconvénients

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary .
Most of it constantly fails.

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

Advice of insurance company. Horrible advice from insurance company. Our Verizon system is still active. With the constant failures of Samsara, and basically useless customer service we are still relying on Verizon.

Logiciel antérieur 

Verizon Connect

Pourquoi passer à Samsara

Advice of insurance company. Hopefully not a mistake we will repeat. Keep Trucking would have been a superior choice.5

Avantages

What's not to like, it's easy to purchase, easy to install, easy to use. People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years.

Inconvénients

The only thing I can say that it is always 30 seconds behind on the GPS.

Avantages

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

Inconvénients

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures not being captured by Samsara. Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day.
Samsara never tried to work directly with my team, instead we had to upload screenshots, code snippets and detailed explanations which they would take 3 to 5 days to respond to, never providing any fix or communicating with us directly.
This went on for over 8 MONTHS and finally we had to pull the plug on the project and just use the driver / vehicle monitoring functions. Huge waste of time and resources.

Avantages

Seeing where my fleet is works.
All other features that they offer are bothersome to your drivers.

Inconvénients

If you are a growing company be cautious signing a contract with them.
If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws.
Customer service is an endless loop of passing you around until they close your ticket without a resolution.
Your customer rep will change endlessly and you will be left unsupported.
I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units.
The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached.

Avantages

Very user friendly. Accurate and up to date latest information.

Inconvénients

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.