Avis clients sur 3CX

Avantages

Un outil très sympa avec des multifonction

Inconvénients

Service client difficile à joindre et modifications presque impossible

Avantages

Simple d'utilisation, fonctionne avec différentes marque de téléphone. Utilisation de Yealink T53, fonctionne très bien. Paramétrage très simple

Inconvénients

Pas d'api, la mise en place des imports de contact est relativement complexe.

Avantages

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Inconvénients

La qualité déplorable des communications téléphoniques.
On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

Avantages

Ce que j'ai le plus apprécié dans 3CX, c'est sa solution de connexion VoIP fiable et économique, qui nous permet de passer des appels vocaux de haute qualité tout en réduisant les coûts de téléphonie. De plus, le routage des appels personnalisé et l'enregistrement des appels ont grandement amélioré notre gestion des appels et la qualité de notre service client.

Inconvénients

Ce que j'ai le moins apprécié dans 3CX, c'est que la configuration initiale peut être complexe, nécessitant des connaissances techniques approfondies pour une mise en place optimale. De plus, l'assistance client peut parfois être un peu lente dans la résolution des problèmes. Cependant, malgré ces inconvénients, 3CX reste une solution solide pour la communication d'entreprise.

Avantages

Facilite de configuration et d’utilisation

Inconvénients

Parfois un peu difficile à prendre en main, notamment pour les employés les plus âgés de l’entreprise p

Avantages

Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable.

Inconvénients

Je ne vois aucun point négatif. 3CX est super d'utilisation.

Avantages

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Inconvénients

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Avantages

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.

Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.

There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.

There are times when the connection is not great, but this is usually due to the internet and not the apps.

Inconvénients

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.

It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.

Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Avantages

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.

The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Inconvénients

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.

Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.

3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.

SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.

Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Avantages

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

Inconvénients

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

Avantages

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Inconvénients

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Avantages

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Inconvénients

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Alternatives envisagées 

Zoom Meetings

Pourquoi choisir 3CX 

to many bugs and price

Pourquoi passer à 3CX

for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Avantages

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it.

As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Inconvénients

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay.
The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Alternatives envisagées 

Cisco Jabber

Pourquoi passer à 3CX

As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.

Avantages

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Inconvénients

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Avantages

With 3CX you'll have a very functional IPPBX at a very reasonable price.
The admin panel is very easy to use and very powerfull.
The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

Inconvénients

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients.
The users must do some micro configuration level to improve the sound.

Avantages

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Inconvénients

It's less known so it can be confusing to employees or external participant

Avantages

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.

Inconvénients

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Avantages

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Inconvénients

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Avantages

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Inconvénients

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Avantages

Easy of use.
Easy to administer.
Easy to setup.
Great documantation.
Phenomenal integration with the client both on CTI and softphone modes.
Out of the box adequate integrations with popoular3rd party software.

Inconvénients

Lack of features.
A lot of unnesesary changes from version to version.
License model is unstable changes almost every other month.
Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke.
Lack of outbound fax solution

Avantages

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Inconvénients

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Avantages

First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you.

Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.

Inconvénients

Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.

Avantages

-Everything about your phone communication is in one place. You can do web meetings, check your voicemail, see who all is on the phone or away at lunch. You can organize your day with your coworkers.
-It's on apps that you can put on your phone if you can be at your desk or if you can't take 20 minutes trying to figure out how to forward your calls to your cell on the phone itself.

Inconvénients

-You have to know what clicking on certain things mean. In other words, don't accidentally click on a coworker's box if you do not mean to call them. I have been there a few times.

Avantages

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Inconvénients

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Avantages

It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use. The layout and functions of the soft phone is comfortably laid out on the screen. You could even get a trail to use.

Inconvénients

Even though it is not entirely the software’s fault, When we have throttled Connectivity, the call just goes silent, This means I have no idea if the customer disappeared or just holding and even if I went through on the call.