Avis clients sur Lightspeed Restaurant

Avantages

Rien. On l'avait pris pour les modules de gestion et on ne s'en sert pas car trop complexe et déjà trop à faire pour gérer les problèmes opérationnels

Inconvénients

Les bugs à répétition. Pas intuitif. Trop complexe et pas de hotline. Ils rappellent parfois 4 h00 après en plein service et demande de faire des tests. N'importe quoi ce logiciel et leur gestion. Pas adapté

Avantages

J’ai longtemps cherché un système de vente simple, abordable et efficace qui est compatible avec MEV et c’est le seul que j’ai trouvé qui correspondait à mes besoins! Je recommande Lightspeed sans hésitation! Ça fait 1 an que j’utilise le produit, la compagnie fait des suivis avec moi et je l’apprécie!

Inconvénients

J’espère qu’éventuellement on pourra avoir accès au système sur notre téléphone également!

Avantages

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Inconvénients

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Avantages

The software is comprehensive. Many add-ons are available at high costs.

Inconvénients

It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Avantages

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Inconvénients

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Avantages

I most like the "easiness" it has on the eye. For service, the floor plans, menus, and payment buttons are all easy to see and use. Makes for a faster and more efficient service every night.

The reporting is in-depth and also easy to find/consume. The reports are visual and make it easy to "at-a'glance" understand how the service is performing.

Inconvénients

The difficult components were in the initial set up of the floor plans for us. In order to make our floor plans look professional and aseptically pleasing we had to reach out to an outsourced consultant for aid in designing.

Also, we integrated Lightspeed with our PMS (for our hotel) so that guests could seamlessly add products from the bar to their hotel reservations. This set up process was early in the stages for both companies - it may be more figured out - but the process took many months. Back and forth conversations with both companies. We are successfully using it though as of now - and the systems are interfacing seamlessly.

Avantages

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

Inconvénients

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

Avantages

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

Inconvénients

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

Alternatives envisagées 

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More options

Avantages

So easy to train the team
Simple sensible interface
Regular updates and improvements
Great Hotel PMS (Opera) Interface

Inconvénients

Only works on Ipad, would be great if Android was an option to open up the hardware market
Needs consolidated reporting for chains

Avantages

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

Inconvénients

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

Avantages

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Inconvénients

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Avantages

Easy to navigate through love customer service

Inconvénients

Like everything nothing bad love customer service

Avantages

When we started with Lightspeed it was awesome. There was a time I couldn't say enough about how much we liked Lightspeed.

Inconvénients

As they grew and added features and modules the program always had serious deabilitating gliches.
Their customers support went from A+ to F in three years.

Avantages

Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive!

Inconvénients

The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service!

Avantages

Intuitive UI, very good customer service, A1 onboarding team

Inconvénients

Splitting bills is very easy to do but I would love to be able to chose fractions of bills.

Avantages

Fairly simple to use, super basic questions get quick answers.

Inconvénients

First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance.

Avantages

The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.

Inconvénients

Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky

Avantages

Best POS system on the market. Period ! The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked. Amazing time saver !

Inconvénients

When you set up your floor plan there is not a lot of choices in terms of ''decoration'' to help new memebers of the team visualise the better.... But truly, that's being a little bit over the top...

Avantages

Overcomes the issue of staff not being able to read or do any math.
Provides multiple copies of invoices so that service can easily be tracked.
Allows lots of options to modify products which gives each client an individual experience.

Inconvénients

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

Avantages

The ease of use, and the simplicity of the screens.

Inconvénients

Nothing.

Avantages

Production printing and cloud operation

Inconvénients

Needs a cash-out facility

Avantages

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Inconvénients

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

Avantages

Easy to use
Easy layout to navigate
Colour coafing
Can add photos of products
Lots of addon options

Inconvénients

Cost for multiple registers
No learning platform for new staff
Addons can be costly
Account customer function could be better

Avantages

Being able to search a part, and track the sales of a part, is very helpful

Inconvénients

Custom pricebooks need to be in correct format to load