Avis clients sur Xactly Incent

Avantages

1.) Intuitive Software to deal with the complex of situations
2.) Easy to maintain interface
3.) Value for money if you have a large sales force
4.) Clear insights to sales reps for their sales and payouts
5.) Ver handy mobile application saving lots of time

Inconvénients

1.) Use of flash for some of the internal functions which are being updated in 2020
2.) Server response a bit slow

Avantages

Our plans are complicated but with a few years under our belt, we are very pleased with Incent. The accuracy is of utmost importance to us, and we appreciate the reliability and accuracy.

Inconvénients

Beginning of year setup could be simplified a little.

Avantages

Analytics: Can be very helpful to expand upon Incentive statement short comings. However with the introduction of Balance Carry forward to accommodate prior period processing, reporting is becoming more difficult. Recommended for every customer.

Edocs: is recommended if you wish to route quota via Incent

Incentive Statement: Overall great. Wish drill-down details loaded faster and were more flexible on what is shown on drill down

Versioning Objects: I don't know what we would do without this

System of Record: Great for historical comp. Earns more value year over year for growing changing sales teams.

Inconvénients

Old UI: Sections that have old UI/non-HTML text

Estimator: Atrocious UI, limits, functionality, but I bet its on every Xactly sales demo. Honestly, how many can customers using this?

Illustrator rules- See estimator, but worse.

Sales Rep Landing Dashboard: Most of the pods are useless. My feedback from our sales team we have is they don't even look at it. We direct them towards our analytics dashboards. 99% virtually all pods are turned off or hidden to avoid Incent from confusing the sales rep.

Audit Logs are broken: This is a great troubleshooting tool and it has been broken and not fixed by Xactly. This was huge as we have many business group admins at our company.

Pay curves don't work for us

Rate Tables end with .99999 after every number: Sad this continues as long as it has. Makes beautiful Plan Statements suddenly ugly and confusing.

Admin Experience: Feels like a hassle

Avantages

The ability to load in our sales data and have the calculations completed in minutes each month has cut down on the manual time it takes to calculate commissions. The reporting feature that each sales rep has to be able to review their sales for that month and provide questions for corrections allow for the final payments to be accurate and on time.

Inconvénients

The setup of a calculation within Xactly does take quite a bit amount of time. There are a number of different plans, rules, tables, etc that you have to setup for the calculation to work and then if you need to make adjustments you have to track back through all of these in order to understand what to change.

Avantages

Xactly allows us to provide transparency to reps and reporting to management. It's a great time saver as well as reduces errors.

Inconvénients

Analytics is cumbersome and sometimes difficult to build required reports without case statements. Support is sometimes lacking and takes time to get back to you.

Avantages

Commission Calculations - Ability to make changes to plans, quotas, and release documents on the fly. I liked that reps were able to log in and see the breakdown of their payments and see their attainment

Inconvénients

Cost, Implementation Time and Fee, Bugs, cannot self diagnose.

Xactly Incent is supposedly the better version and upgrade from Xactly Express. In order to make it work with your organization, you will need to pay an implementation fee. Xactly then flys in trainers to configure your commission plan with their software.

Once they leave, if anything breaks, you'll have to contact Xactly support. From our experience, we realize that their software is like a big black box. If anything goes wrong you keep have to run to them.

They have just purchased a new software to add to their Xactly suite. This makes self diagnosis an set up super easy, but whats the worst part? Well, even though the software connects to SFDC, someone has to log into their standalone product and click REFRESH in order to sync the days commission.

If your company uses daily exchange rates that pipe in from netsuite or other sources into Xactly, make sure that integration is tight, cause Xactly can mess it up.

Avantages

Formulas and rules libraries (Credits, Commissions, Bonus, etc.) have been very useful for the organization. Create new year plans are easier with those features.

Inconvénients

Custom data visualization in the "Incentive Statement" is not as expected.

Avantages

The system runs smoothly, and the numbers are calculated correctly after your plans are set up.

Inconvénients

Any problems that arise are fixed by the wonderful teams that are there to help you.

Avantages

High level of customisation gives you the ability to setup the system as you require it. Things can also be tweaked as long as it isn't built into the DELTA process.

Inconvénients

The user interface needs to change. There are way too many sub-menus to setup a user and isn't simple enough to set-up without a proper documentation process.

Avantages

This software is very flexible in that we can set up plans in different ways, i.e. direct reporting or Named Relationships. If we do find an error in the payout, it is because we did not have the employee configured correctly. It is very consistent, reliable. Happy to see that we can now version the quota and rate table records.

Inconvénients

Incent, it does take some time to set up an employee.
Anayltics is not that user friendly. You have to really know what fields can be pulled together to make the report and then know how to combine the reports.
Modeling takes some work to get the desired info. We are till trying to figure it out.

Avantages

This is easy to configure. I haven’t found a plan yet I couldn’t build. It is mostly intuitive and it is a great resource for the sales team. They like having a real time view of their commissions. Analytics reports provide what the system doesn’t so I am able to build custom reports for the various teams where they can pull on demand current reporting. I have configured and used other systems and this is by far the easiest.

Inconvénients

I would like to see the analytics reporting updated and easier to use.

Avantages

I have worked on this product in two different companies. It has gotten better in functionality especially with reporting and analytics. I like how we can customize our commission exception rules especially in this group where I see a lot of one offs. We are using look up tables to customize the payout rates.

Inconvénients

I wish we could have a reporting cloud kind of thing where we could bring in any object, any field and run an adhoc report or analysis. I am right now limited to the objects I can use in one report.

Avantages

My favorite factor of this software is that there are continual updates to stay relevant with industry trends. such as having a way to map territories in a streamlined fashion.

Inconvénients

I do not like that changes can not easily or be made at all. We deal with business, and sometimes those business do a legal name change. Xactly does not offer us a solution where we can add the new name and correlate it to the old name, such as having an alias. This causes us to have to manually update some fields when we send report to our partners.

Avantages

Xactly Incent is a very powerful and flexible compensation tool and will be able to scale with us as our business grows and if set up and administered properly, could easily support thousands of users.

Inconvénients

The implementation was much longer and harder than expected - we missed our deadline and were scrambling at the end of the year to get everything working properly. Also, DELTA (for loading orders) is very inflexible and we will likely be looking to switch to Connect in the future.

Avantages

I recently understand Xactly system has many features apart form commission calculations and which we are not aware of these, like example :- commission amortization model , no need to re-calculate for previous records if any sales person sign the plan middle of the year, etc

Inconvénients

1. There should proper communication on any new features with in Xactly system.
2. There is no support for us from India, every time we need to contact US people if we have any issues in system.

Avantages

features and benefits are useful and well received by the sales reps. Team rankings is something that our Execs as well as reps like - it keeps them wanting to be on top. I like the flexibility of the dashboards and reporting

Inconvénients

I would like to see more functionality around the Quota product. I also do not like the customer support process. you must submit a ticket, then wait for an email response which you cant directly respond to, but must open the software portal to do so, then your response goes back into a queue, and you wait for the next response. The simplest of issues can take 2-3 days to resolve.

Avantages

I like the functionality it provides. The ability to create reports although I do require a refresher on this

Inconvénients

Not much to dislike about the software however the inability to email or speak to a support person is a bit of a challenge at times

Avantages

I like the flexibility of setting up commission rules and plans for multiple people with ease.

Inconvénients

I would like to see the pre-built pods on the home page contain more flexibility instead of being as "canned".

Avantages

The fact this it has dashboard for the sellers

Inconvénients

Complexity in doing reports. They are not easy to understand

Avantages

This program is not only very accurate but it is also easy to navigate. My entire department relies on this to calculate our commissions and pay and it is clear, concise, and simple to use.

Inconvénients

They do quite a bit of updates that mean data will not be able to be pulled during these times.

Avantages

The more you use the system the better you understand it and the easier it is to use.

Inconvénients

A little time consuming when setting up the new years.

Avantages

It's easy for end users to login and review their monthly / quarterly commission, quota, and documents.

Inconvénients

The finalize and un-finalize payments by regions need to take a bit efforts. When we in finalize the payments, it opens up all the regions. Hope we could have options to in finalize by regions.

Avantages

Xactly offers our Salesforce daily traceability to their sales transactions. Xactly has made our commission process seamless.

Inconvénients

I have no cons to report. The system works as designed. I have had the experience of designing the system for two different organizations I've worked for.

Avantages

it is User Friendly. Everybody is able to use it with little or no problems

Inconvénients

It Can't configure complex contracts. We have a wide variety of contracts and they get complex and Xactly cant configure them