Avis clients sur Crunch

Avantages

- Easy to learn and to use
- Combines accounting with book keeping
- Good for cash flow
- Responsive people
- Good alerts so accounting deadlines are met

Inconvénients

- new developments are not always as quick to arrive as you would like
- financial reporting is OK, but not amazing - certainly good enough for a small business

Avantages

Straightforward to use. Easy to track everything and stay on top of it. Is the difference between running a company successfully (or paying fines to HMRC)

Inconvénients

Small learning curve and mobile app at first had a couple of small bugs, but nothing major.

Avantages

Not many

Inconvénients

Plenty

Avantages

Super helpful, easy to use, love the system. Hassle free accounting - I feel like they actually 'get' me and understand what I'm doing.

Inconvénients

None, really.

Avantages

The best thing about using Crunch was the peace of mind when dealing with invoicing and tax. Everything was clear and I could be sure things were being handled properly.

Inconvénients

There were sometimes bugs in the front end, like reconcilling bank account entries via .csv file. Upload and reconcile in one go didn't work, but uploading first, then reconcilling separarely after refreshing the front end did. It took a while before they did a UI refresh, and the bug still existed after that, but it wasn't a deal breaker!

Avantages

Where to start? I knew nothing about accounting so when we started I wanted an online company, Crunch basically do it all! Once you get round the software (it's not exactly simple but what accounting program can be??) it's very easy to use and the real time info is great. We use it for tax returns, PAYE and personal tax and it's an essential tool for us!

Inconvénients

The reporting side can be better, you get great bar charts but only for the active tax year. I'd like to see more historical visual charts to help build up a better picture of the companies growth.

Avantages

Excellent web interface makes it easy to access all of my accounting information in one go.

I love the fact that its online so that I can use any device to get to my accounts, and NO spreadsheets!!!

Inconvénients

An iPhone/iPad app would be great for quick view information.

I would also love a more fully inclusive contract review service, the existing arrangement with 5 day lead time is often too long so I end up having to go elsewhere.

Sometimes I want a quick answer such as 'which category should I list this expense as?' - this would be nicely solved via an online chat function which would be really useful.

Finally, proper 2 factor authentication (Google authenticator) would be good too.

Avantages

The software is easy to use and full-featured, at least in its desktop version. Backed up with great support from the Crunch accountants and client managers.

Inconvénients

It doesn't scale down particularly well to phones. The iOS app should be full-featured and include the Snap functionality (which is available through a separate app).

Avantages

All the relevant numbers information is clearly displayed on simple dashboards which makes it extremely easy to have a clear picture on the transactions performed, the amounts getting in and out of the account and expenses.

Inconvénients

Sometimes the navigation is not 100% straightforward. Even actions I have performed a couple of times, sometimes I have a hard time remembering under which section menu they can be found.

Avantages

Bank reconciliation with certain banks is free and easy to use. Nice to know your tax exposure at any point.

Inconvénients

They are dropping their iPhone app, which is pretty basic and could be so much better, but allows fast expense entry. No have top use their website, which isn't the best.

You no longer have a dedicated account manager, you have a pool of them, so you don't get continuity and there's always a different person responding to emails.

There seems to be a huge shortage of accountants, they take literally 1-2 weeks to reply to a basic email.

End of year accounts has a lead time of 8 weeks and you have to chase to actually achieve that (I understand that its fully automated, the accountant just needs to double check it, which is pretty basic, I have no idea why it takes so long in this day and age).

You ask a specific question and quite often get a generic response.

They do not offer any helpful tax advice or go out their way to help.

Expensive when compared to the competition.

Alternatives envisagées 

Avantages

The invoicing and automated emails are very helpful. The instructional videos are v. good and helpful but I think you need more of that embedded within the platform. Also the UI is very clean and well layed out. Probably too many clicks for some tasks but otherwise very good.

Inconvénients

Expenses.

The data entry, and reconciling process is too manual and laborious. I think there definitely should be a free app with unlimited scanning of receipts and the app should complete expenses in Crunch by default. And I also think I should be able to link my bank account to Crunch and not have to do the whole import/export/reconcile/scan process. For the amount paid for Crunch as a service I think these services should be covered as well.

I think the End of Year Taxes could be better illustrated on the platform as I'm still unsure how much Tax I'm due to pay towards the end of the year.

Also I think it would not take too much research to create a Salary calculator so that you can compare day/hourly rates to yearly salaries.

Avantages

Easy to see the exact state of your business at any moment
Easy to export data and tax documents

Inconvénients

Steep learning curve
You do all of the reconciliation yourself instead of an accountant
No proactive tax advice or strategy so you pay a lot more tax overall

Avantages

The various dashboards make it easier to see how my business is performing in terms of sales, revenue and profit. Invoicing, expensing, bank reconciliation and keeping on top of taxes are all easy. Notifications are clear and prompt, so I'm never at risk of falling behind with my accounting.

Inconvénients

Timed logout is too quick - I'm often toggling between tabs and tasks and don't want to have to sign in every 5 minutes. It's time-consuming to rectify historical mistakes in banking reconciliation. Non-compatibility of certain bank statements is a pain.

Avantages

The software is very intuitive, easy to use and has great features like the synchronisation with bank accounts which makes the registration of expenses fast and efficient.

Inconvénients

I can’t think of anything. I have never encountered issues with the software.

Avantages

The software covers all my needs for recording invoices, expenses, calculating taxes, preparing accounts and so on. It is pretty easy to use too for most things. I like the reminders that tell you when payments are due and taxes need to be paid. I don't need to remember very much. The automated bank reconciliation process makes it easy to keep up to date too.

Inconvénients

I get a bit confused over how the payments for Corporation Tax work - but my account manager is always on hand to sort things out for me,

Avantages

You are in complete control of your accounts, you instantly know how much you have, what you owe and who you owe it too. Business planning is made simple when you can see your finances at the click of a button.

Inconvénients

Some of the banking dashboards were poor, but have recently been improved. Everything else is spot on.

Avantages

It used to be a reliable bespoke service, with staff who care and follow their customers. But I have noticed the services getting poorer every year.

Inconvénients

At this day, their services looks more like a bunch of automated emails rather than a true service helping you handling your tax efficiently.

I am now dealing with the worst customer experience, with late fee payments and been forced to pay a full year of subscription despite my wish to leave. I am currently seeking for legal help as anywhere else is a pro-rata based type of subscription.

I thought that a start up would had the decency to consider their old customers who endured the up and down of their development.
I am shocked of their very poor ethics and consideration against freelancers and small businesses.

Avantages

The software does the job, but it's the team and accountants you get with the software that put Crunch miles ahead of any competitor.

Inconvénients

Mobile experience/Responsiveness could be better, but I have managed to do most things on a phone eventually.

Avantages

Good clear presentation. It does a very job for what is a complex subject area and helps me track my accounting activities.

Inconvénients

Would be good to have more context sensitive help. And where there are icons identifying attached documents, easy presentation of the documents on a right-mouse click would be good. Also the expenses presentation as a list, it reports 'combined' for items reconciled and combined but does not report reconciled for singular expense payments.

The mobile app is less capable.

Avantages

user friendly - lots of help guides & always someone on the end of the phone.
GOod to have a better understanding of what is going on with the business accounts.

Inconvénients

no particular negative feedback. its taken me a little while to get to grips with it but now i understand a bit more about accountancy, it all works v well. maybe clients should get a short introduction guided tour to understand all the features better & how accountancy works e.g. i didn't understand what a directors loan account was.

Avantages

Being able to review and see all the business financials and keep on top of the critical things like tax and payments.
Easy to navigate and record/track in and outgoing money. High level views of funds available and where payments have been made.

Inconvénients

Would like more reports for current, previous and all years of trading. Be good to get more graphical outputs, comparison of cash flow year on year and in parallel. I'd like more output from the information it stores.

Avantages

This is very intuitive software, looks nice and navigation is good.
Working in IT, its nice to find some good software like this which doesnt require training or much explaination. Support is always on hand should you need it

Inconvénients

I do not have any issues with the software - the login is very slow.

Avantages

Too many to list, does absolutely everything and makes it simple and inituitive to use and understand.

Inconvénients

Few if any. They aren't available on the phone at weekends but who is!

Avantages

Ease of use. Repetitive tasks can be easily automated. Good status information of companies position.

Inconvénients

Does not provide support for holding and transacting in investments made via the company, i.e. stocks & shares.