Avis clients sur Emma

Avantages

I love how streamlined and easy to use this software was! Much different than any other email marketing tool, but I loved the clean and easy-to-use templates. Great for agency work!

Inconvénients

I don't really have anything bad to say except the price point. It's hard to justify a month bill when there are other softwares out there that are virtually free to use (up to a certain point of course). I'd recommend this for an agency rather than an individual or small business.

Avantages

The emma software is really very useful for your emailing campaign. Very easy to use

Inconvénients

The software is very interesting but not enough templates like the competition does

Avantages

Emma email provide very aesthetically pleasing emails while being user friendly. This this product is competitive with other basic email marketing SAAS products such as Constant Contact and Mail Chimp.

Inconvénients

Don't let their sales staff fool you on their upgraded packages. This is a very basic easy to use email service, that's it. Their upgraded packages which claim to add advanced features and automation don't hold a candle to a true email automation SAAS product such as Infusionsoft etc. Their sales account reps make big claims on the capability of the features but when actually using them, the workarounds that you will need to do are tedious. We have been using Emma for many years because of the attractive email layouts and ease of use. When we saw the promises the upgraded tools promised we were very excited. Unfortunately after really diving in, we found that the tools were not capable of effectively executing the processes and automation sequences that we needed. We signed a one year contract on the upgrade and as LONG time customers were reminded of that when asking to be dropped back to our old package. Because of this, we will be cancelling our entire account when the upgraded package expires. It's unfortunate, as we would have continued to be customers for many years to come. It's definitely not worth the price, and I would not recommend doing business with Emma.

Avantages

Very robust and meets the need of supporting multiple divisions and user groups. We share branded templates globally to get beginners up and running quickly. Feedback is consistently positive that the system is very, very easy to use. Less support issues overall.

Inconvénients

Small issue but it doesn't support multiple users logged into the same campaign in the way that MailChimp did. If two users both log into the same campaign they could overwrite each others work.

Avantages

Emma is a great tool to use for sending out group emails. The ability to layout the campaign with personification with logos and headers and footers make this a great user friendly tool.

Inconvénients

Maybe to have more options for laying out emails and uploading lists more user friendly.

Avantages

Easy to set up, import names, and send basic emails

Inconvénients

It does not allow full HTML coding, and is very blocky in appearance and build.

Avantages

Since emma added drag and drop functionality, it's a big improvement. It's got a long way to go

Inconvénients

social sharing not there yet, photo editing, forget it. frustrating to make it look nice

Avantages

I love the easy to use interface. It is loaded with customization features that makes every campaign recipient feel special. Reporting is also very good. Customer service is AWESOME!!!!

Inconvénients

I wish there was a way to track results by segment.

Avantages

You can easily create and send newsletters. I loved the feature where you could see where people were clicking, it was useful for developing a better newsletter.

Inconvénients

There can be a delay with the email going out and it ranges in time. It's not an automatic send out which is irritating when working on a tight schedule.

Avantages

Easily works with our internal database. We send all of our email communication to alumni through emma. Very easy to use, has great reporting (analysis on email rates - opt outs, open, clicks, etc.), lets you test subject lines, and have emails look like it is coming from a person (will show in inbox as coming from a person) even though its from a general email.

Inconvénients

So far we have had a wonderful experience with Emma and have continued to experiment with all the features it offers.

Avantages

The product itself is very basic compared with other tools on the market.

Inconvénients

The inability to export data easily was the main reason we had to move away.

Alternatives envisagées 

Salesforce Marketing Cloud Account Engagement

Pourquoi passer à Emma

It seemed more functional on the surface, awful support & sales

Avantages

It allows people to design emails in an entirely wysiwyg interface, meaning you don't have to know any HTML.

Inconvénients

Its strength is also its weakness. Emma completely changes and botches your HTML. You cannot enter your own media queries - it completely overrides them, and even in the support forums the requests for Emma not to touch pasted-in HTML have gone unanswered for years. It's like using FrontPage and watching your beautifully-crafted code become a mangled, garbled mess that's very difficult to fix. Even for those who don't code their own HTML, it's perplexing - there are often strange quirks like bold fonts that don't appear bold in inboxes and many other issues because the code Emma uses isn't actually friendly for many email rendering engines (ahem, Outlook). It's also somewhat unstable and clunky - we've found many times when it won't actually save, or it's just running very slowly.

Avantages

Fully featured solution for using email to create actionable engagements with customers and prospects. B2B Tech companies don't have to spend valuable budget dollars on costly competitors; with Emma you get all the features you need to educate, engage and convert leads to pipeline. The dashboard tells the story of engagement, the engine has the automation you need to push leads through your funnel. The templates are creative so you can create memorable mail and there is a great resource library to improve your overall approach and skills to have effective email campaigns.

Inconvénients

Needs plug and play with sales activity trackers like Outreach. Could be easier to run multiple campaigns to different segments.

Avantages

I've been extremely impressed with this software. We switched from another email service about six months ago and have been pleasantly surprised with the user interface, more options, ease-of-use and overall professional quality. Building out emails is a really simple process and they look great with little effort.

Inconvénients

The lightbox form is not something that you can really customize, and when we looked into it we were quoted several hundred dollars by their support team.

Avantages

great customer service and very easy to use. Drag and drop design and lots of templates to choose from. I've used Emma for almost 15 years. I've seen them grow substantially and their product and service hasn't deteriorated. No need to know html but you CAN write your own code if you know how.

Inconvénients

They are a tad bit slow to adopt to new features compared to competitors BUT when they release updates they WORK. Rarely are there bugs. It's refreshing.

Avantages

I like the fact that once you create your groups of people, you can easily send emails to large groups of people that look professional. It also is a way for our organization to quickly alert our members of last minute notifications without having to hunt down emails of who you need to contact, you just select a group! It's also easy to see how many people opened it, if they clicked on it, if they opted out of receiving more, which helps us figure out how many people are actually using the information we're sending.

Inconvénients

You have to 'add' a person, you cant just create a campaign and send it to a list of emails that aren't in the system.

Avantages

Emma is always easy to use. On the rare occasions when I have a question or technical issue, customer support has always been very easy to reach, friendly, and quick to resolve the issue. I also like the follow up emails that they send out after the issue is completed.

Inconvénients

My company has multiple accounts for each department and it is awkward to share audiences, etc. between them.

Avantages

I liked how easy it was to use, list management capabilities, and template options. It made creating and sending and tracking emails easy.

Inconvénients

We needed something that offered more automation, so a number of marketing tactics (including email) could operate seamlessly together. Emma didn't offer us that, so we switched to HubSpot. I miss Emma though. It was simple and pleasant to use, but we quickly outgrew it.

Avantages

It's very intuitive. I like how you can drag and drop components and it's easy to type in straight text without coding. It's a great tool for many situations. It's easy to use templates saved in the system for regular emails such as newsletters as well.

Inconvénients

Sometimes it's not as flexible as I would like. I can't move a certain component, though I can move others.

Avantages

Fantastic software and a very helpful team also!

Very good for sending company emails.

Easy to use.

Inconvénients

No undo button.
if you have more than one venue you have to update sender info rather than a drop down option with details saved for footnote

Avantages

Ease of us and the ability to make a newsletter look very professional. Your tech support is very good and I didn't have to wait a long time for the answer.

Inconvénients

Sometimes it is difficult to remember all the steps for completion and the time zone setting. Wish there was an on chat function for help.

Avantages

They have a great email marketing platform that allows users to track their campaigns with great data metrics. Their templates are very user friendly for any experience level.

Inconvénients

The thing I like least about this software platform is that they only offer a paid version option...

Avantages

Emma has a very robust format and capability. It allows us to post video change design formats and use our original work.

Inconvénients

It is no so user friendly. Takes lots of tome to introduce new users. Complex compared to other tools we use. And more costly.

Avantages

Ease of design and production of mailing. Response of Customer Support. Analytics