Avis clients sur Mend

Avantages

I've been using Mend software several times in the past year for telemedicine and it has been simple, easy to use and fully functional. Have no problems with this

Inconvénients

No cons to note. Software works well and is intuitive

Avantages

I didn't have to get up and get dressed and try to look good,when I'm not feeling good that's the last thing I ever feel like doing.Its like a housecall,but on your phone,it's very convenient and hassle-free,and everybody was so helpful,sympathetic to my needs and punctual so from appointment setting to seeing a Dr. 4 hrs and it's all over and prescription is sent to my pharmacy,now if I could only get the pharmacy to deliver I'd be all set!

Inconvénients

There really were no cons to this virtual visit,except that due to wifi it lags a bit ,the staff members were all very friendly and helpful and the Dr was knowledgeable and gave great advice on follow up treatment.

Avantages

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Inconvénients

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability.

In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Avantages

This is an easy and effective and efficient way to stay connected and engaged furthering my recovery journey

Inconvénients

This is an easy and effective and efficient way to stay connected and engaged furthering my recovery journey

Avantages

Easy to schedule and Sharon was both knowlegeable and kind.

Inconvénients

A little bit of difficulty on the check in. It said my Internet quality was low but the suggested steps weren't clear. No trouble on my end during the virtual visit.

Avantages

There is nothing much to like. The system and terribly slow and there are a lot of errors that we keep having that the IT team is not fixing or attempts to fix but never solves the issue completely.

Inconvénients

1. Runs extremely slow no matter what wifi connection I am using, or what I am trying to do in the system. Everything is so slow. Most definitely a system error not a connection error.
2. Many features do not work properly. Example: Rebooking option does not rebook patients for the correct time slot. Another example is when I added a credit card to a new patient that I added to the system and scheduled, then I went to check out a completely different patient and the new credit card I entered was linked to the established patients account.
3. Customer service/ IT. Customer services responds back to our requests quickly but nothing is ever solved. If the IT team "solves" an issue we are having it may work one time then will go back to not working properly.. Just like the rebook option. Our company has had many requests to change things up in the system and nothing has been done yet

Avantages

Mend launched quickly and the connection was very good.

Inconvénients

I did not test out any other features. I made a telemedicine visit and the software used for the visit was MEND. This is not a product I selected, but it worked well.

Avantages

It was really easy to use, I could hear, see and follow directions easily. Far better than Zoom or other conference type programs

Inconvénients

No issues .. it works smoothly and being on the receiving end of the call, I highly recommend the program.

Avantages

I like how easy it is to use. The human O spoke with wad clear with his questions.

Inconvénients

The conversation was understandable. The speaker was very good at keeping on track.

Avantages

I just like it that I could have my telehealth appointment on there and didn’t have to leave my home. That was very convenient.

Inconvénients

I am not really for sure it isn’t like I use this every day

Avantages

Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!

Inconvénients

There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.

Alternatives envisagées 

Zoom Meetings et BlueJeans Meetings

Pourquoi choisir Mend 

Previous platform had serious tech infrastructure issues, resulting in numerous unplanned downtimes. Poor vendor communication and inability to meet our business requirements in a timely fashion.

Pourquoi passer à Mend

Mend was designed as a Telehealth platform from the start and felt more appropriate to use in healthcare. They offered live chat support for our staff as well as our patients, which no other platform offered, and they touted an incredibly high connection success rate.

Avantages

I like that mend alerts patients before their appt about the upcoming appt and allows them to prepare themselves and be waiting for the appt to start.

Inconvénients

Connections are often poor, frequently cuts out, sometimes have an echo. I do not like that you have to be near wifi (doesn't always work for our patients) and that there are so many parameters for it to be successful (i.e. have to use safari with iphone but chrome with Macbook - lots of these considtions). I also wish the image of the patient could be minimized so that you can be working on you own emr notes (not in the mend notes) while seeing the patient. I also wish group meetings were easier to access.

Avantages

Mend is always willing to work with us on how to make improvements to the platform or our process to make it easier for our providers, staff, and patients.

Inconvénients

With any tech there will always be glitches and or issues with connectivity. There are certain providers/patients that report issues with loss of video or audio.

Avantages

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Inconvénients

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Avantages

I like that I can still interact with my clients from a distance over video format. It is fairly easy to use fro scheduling appointments and inputting patient information.

Inconvénients

Often when I am on a call with a client, we have been cut off or the call is dropped, I am not sure if this is due to Mend or just their internet connections. I wish that the dashboard feature were easier to use, sometimes, I cannot find the appointments and have to look them up under "patients" tab.

Avantages

I like that the software lets people know when someone has started a session. I like that you can communicate through the system with messages if there are issues with the audio.

Inconvénients

I don't like how complex it is to put clients into the calendar. It is very repetitive and monotonous.

Avantages

Regarding the pandemic situation, this is the best option for having an appointment with a Medical Doctor.

Inconvénients

Some patients doesn't have high speed internet and they can't use this software

Avantages

I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

Inconvénients

Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

Avantages

It seems like it serves its purpose. I don't love or hate it, it's neutral. It's fairly easy to get clients entered into the system and the layout seems user friendly.

Inconvénients

The lag times when scheduling available times and being able to fill them. Same with entering client information and being able to find that client right after entering them. Seems like there's a lag. I also have seen several clients struggle to get it to work, though that could be their devices/connections. But seems like I have little glitches sometimes as well.

Avantages

I like the ease of scheduling and sending information to clients. I can see quickly who is having trouble attending appointments and integrating that with my own billing management.

Inconvénients

Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.

Avantages

The scheduling feature was user friendly making it easy to put appointments in on the schedule. This platform allowed clients to receive services when they were unable to make it to appointments or reflecting their preference, which increased the likelihood services will continue. During the pandemic this software allowed my clients and myself to continue to be safe during the height of the state of emergency, which I felt was really needed. The quality of the connection was extremely good when the strength of the internet was strong.

Inconvénients

I felt that everything met my expectations. When the client's internet connection was weak there were problems hearing the client or the connection would freeze.

Avantages

This software is very easy to use, navigate and explain to someone in training

Inconvénients

I dont like the fact that if I need to correct a certain mistake - I can not. I have to contact administration, or get on a chat (that does not help) and search for someone to email. It would be nice to be able to correct my own mistakes. I am the only one at my clinic that uses Mend so it would be nice to be able to correct o my own.

Avantages

customer services is biligual , and anwser fast. I working at home

Inconvénients

Mend need high internet conextion. when client reciving call's the audio has problems .

Avantages

I like that it has a secure login and it is fairly easy to access on your phone.

Inconvénients

I don’t like that I can’t get calendar view on my smart phone to see my appointments and that it is difficult as a provider to block off time on the smart phone app vs computer version.

Avantages

I like this platform. I am able to communicate with my clients and send them information. I would like to see an easier way to share my desktop for doing worksheets and activities and also see myself during the session. The method to upload information is easy as well.

Inconvénients

I think it would be helpful to see if the client has another appointment coming up and being able to see that on the homepage would help so I don't create a conflicting appointment.