Avis clients sur Vend

Avantages

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Inconvénients

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

Avantages

Vend has one of the most easy to use cloud point of sale that I have tried and tested over the years. As a business owner, Vend has been useful for my day to day work.

Inconvénients

The customer support team is atrocious. I have been trying to speak to someone from the Vend support team since 24th April due to some billing issues that could have been easily resolved in 1 or 2 days. Up until now, the issue is not solved and no one has responded to me on this issue. Speaking to the live chat guy and he kept me waiting for over 3 hours with no reply when he told me that he will be transferring me over to the billing time for assistance. Emails went unanswered and the support team even closed the ticket without giving me a reply or resolution to the problem. I'm not so sure that Vend is a system that caters to the small and medium business owners because we business owners and managers, we don't have all the time in the world to be waiting for your reply and chasing you for answers. I will definitely not recommend that anyone takes up this system unless you think you are ready to work with a support team that does not attend to you when help is needed.

Alternatives envisagées 

Avantages

Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.

Inconvénients

Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell.

The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times.

Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it.

You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier.

Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done.

Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.

Avantages

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Inconvénients

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Avantages

It integrates the online and retail inventory at the same time. Like the basic website template and all that you can do to make it look like a real website with other information besides a shopping cart!

Inconvénients

Does not support coupon codes! Thought about leaving Vend POS several times because of this problem.

Avantages

Vend is easy to get going, but has a learning curve. It has a design that is geared towards more specialty retail with lower volume sales. Installed in a resale clothing store, and it worked great, it has multiple picture features and offer integration with ecommerce. The level of options is great for stores like clothing, toy stores, hobby shops, etc.

Inconvénients

The user register screen was hard to get us too. Its not layout in a standard cash register layout. Their was no use of a virtual number keypad. Which is hard to get use too. There are work arounds for it. They really need to redo the user register interface to be more streamlined.

Avantages

We used this for a small retail clothing store. It was managed remotely and easily updated within the shop. It was easy to see analytics for sales

Inconvénients

Our CC processor wasn't accepted at the time, so we had to input our credit card sales manually. This was a hassle but was eventually fixed.

Avantages

Great product for running a retail store! The product works very well and set up is quite easy.

Inconvénients

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Avantages

Vend has a very versatile and flexible workflow, with lots of features and options to work for most any retail scenario your business may face.

Inconvénients

With all the features and options, many of them are tucked away in submenus, and therefore provides a steep learning curve if you lack someone to tutor you.

Avantages

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

Inconvénients

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

Avantages

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Inconvénients

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?".
For me it is.

Avantages

Simplicity (or so it seemed), multi-outlet.

Inconvénients

It's simple because it doesn't work. We literally have buggy issues every week, and it's been a year of using it. And we're not attempting difficult or creative issues. Very basic retail tils, on hardware recommended by Vend, setup according to their specs. It just constantly has problems. Dropped sales, problems with software, reporting issues... you would think these are our issues (Vend blames everyone but themselves... that's a BIG IF you actually connect with someone from Vend - we've waited 3-4 weeks for a response from a person). Their system is great at auto-response - happy, you're the most important, etc... but never get a call (even when scheduled and agreed).

What do we like least? Constant bugs and ZERO support. Also tired of Vend blaming everything else except themselves (we had no troubles with previous POS before we switched to them, great IT on our end, huge internet package, etc.).

Avantages

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info.

A big thing is remote login. I can check to see how my employees are doing at any time from any computer. I can also edit any part of my Vend information from any computer.

Inconvénients

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Avantages

Neat, simple and easy to use, starter price was competitive. Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

Inconvénients

I have had similar problems with others, when VEND update or upgrade the program, which seems like every 2 months, it plays havoc with the data inputting and adding new product, and with VEND, it is imperative that you input the data accurately when you add a new product. Plus, they are not good with communicating that they will be doing an upgrade or making changes to tariffs, which might affect the functionality of the program. I have been trialling the system for a year, and I am rather nervous of enabling the xero integration, as it might not be accurate information that is being fed thru.

Avantages

Ease of use, cloud based for remote sales and access as admin. Simplicity in design and development. iOS based applications allow for quick learning at all levels from tech novice to advanced. The reporting is powerful, flexible, and captures financials and inventory in an easy to read and understand manner, again for all levels of knowledge and experience. The Products sections simplifies Inventory management in a very visual way, simplifying management and POS interfacing. Vend is constantly developing new applications and integrating processes that advance the power of the software. The notifications of these new apps is easy to read and activate.

Inconvénients

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Avantages

Reporting features
Product variants
Dashboard
Self Generating SKU
Layby methods
Customer accounts
I love the gift card concept !

Inconvénients

Error Sales

Rigidity in creating new users

Wish the register had a options to limit use more for newer employees not to view all the sales history and to be able to open and close. I think that's more of the store manager's responsibility than everyone being able to do so.

Avantages

Very Easy to use. I like that you can run your inventory of your store though it and that you can add frequent customers that come by the store. When they come in and buy something they can get loyalty points which can go towards one of their purchases. I also like the on account tab - this is very handy especially for us since we live in such a small town and everyone knows everyone.

Inconvénients

I don't like how the system just decides that we are not gonna listen to what you say. For example if something is on sale say for $2.99 and it was $3.99 sometimes it won't change the price. This is very frusterating so you have to watch extra carefully with sale items.

Avantages

This POS system is easy to use and easy to teach new employees. I love being able to access it from anywhere and being able to get information I need for planning and ordering.

Inconvénients

None as of yet. We have been happy. We have had no real issues and anything that has come up has been easily solved.

Avantages

This software is very user friendly, and makes it extremely easy to enter in new products and keep track of said products.

Inconvénients

A fair amount of bugs pop up regarding the new product and stock control sections of the program. There could also be ways to further refine the stock control portion, like making scanned items organize themselves by a specific attribute automatically.

Inconvénients

I have had this system for two years and use the website feature they offer. Three month ago they did a update that caused my website to not sinc with my inventory. I pay for the highest level of support you can get with this company and I can not get a phone call through to them, I can not get a response back from a Manager, my special tech people working on this after three months still do not know what the problem is. I have had to turn my website off three weeks ago and have asked for them to do a manual sync and it still has NOT been done. I am loosing money everyday from not having a website available. It is helpless....

Avantages

It is very straight forward to use, it is very intuitive, all the functions are clearly named and easy to find. There is a support function incorporated within the website which is useful but the customer service is absolutely amazing: when I've had a query, I've always had an answer within the hour. At the beginning, the team spends the time to explain to you all the functions and there's no shaming for asking 'stupid' questions.

Inconvénients

To be honest, in a year and a half, I haven't found yet anything I dislike about Vend.

Avantages

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Inconvénients

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

Avantages

1. If you have a company that is very busy and its hard to keep track of your stock levels then this pos is a system you need.
2. Searching in Vend is fast, it organizes everything and gives you thee option to create different variants of items which produces results in timely manner; reducing customers wait time.
3. To every business safety is very important and Vend uses the Cloud which is safe, can be used offsite, and allows 24 hour access to all reports every day of the week.
4. It is pretty easy to use, very straight forward like similar sites that I have used and your staff members will be relieved of how user-friendly this is.
5. Stock orders no longer have to be a headache. You can add your suppliers information and when stock is low Vend automatically creates a purchase order and send them off. Now who wouldn't want such a handy feature?

Inconvénients

1. When inputting the float and an error was made i found it challenging to change that information.
2. The company I work for also uses Quickbooks and being that these two companies are integrated we were delighted only to find out it can only be combined for US residents only.
3. Its a quite pricey especially for start up companies.

Avantages

It is easy to use, it is updated timely, and it offers PC web browser access. PC web access is very important because it gives flexibility.

Inconvénients

A little on the pricey side, but it offers great value for the money. Updates could come faster. They do come but tend to lag.

Avantages

It is all in your hand and you can do what you want with the program and it is afforable
I like the fact that you can add products and delete products easily and it is very simple to use

Inconvénients

Graphics need some work and certain icons could be used in bigger format
Tracking previous invoice and customer history needs improvements