Avis clients sur Ideagen Quality Management

Avantages

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

Inconvénients

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Avantages

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Inconvénients

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

Alternatives envisagées 

EHS Software

Pourquoi choisir Ideagen Quality Management 

Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.

Pourquoi passer à Ideagen Quality Management

Locality of organisation User friendly Proce

Avantages

The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment.
The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system.
On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Inconvénients

Having to re-create successful pilot projects from UAT to the Live site is a frustration!
Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further.
The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

Avantages

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Inconvénients

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Avantages

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

Inconvénients

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use

Avantages

Relatively easy to use and get non-Quality professionals set up on the system. Most of the modules and forms follow a logical format.

Inconvénients

Not enough customisation available, system looks outdated and can be slow.

Avantages

Use of target dates and automated reminders, ability to control documents and manage assets

Inconvénients

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

Avantages

Easy to keep track of actions, allocate actors and ensure actions.

Inconvénients

Can take time to get users up to speed on occasions.

Avantages

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

Inconvénients

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.

Avantages

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Inconvénients

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Avantages

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

Inconvénients

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Avantages

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

Inconvénients

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

Avantages

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes.
The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Inconvénients

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS.
Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Avantages

Visual looks and add on modular structure

Inconvénients

Some difficulties adjusting software, some more functionality would really improve software

Avantages

Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is.

Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful.

We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

Inconvénients

It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Avantages

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

Inconvénients

The on screen apperance is a little dated and the apps are a bit clunky.

Alternatives envisagées 

Integrum

Avantages

The workflows are my favorite feature. They are simple to build and allow the organization to keep track of its processes. For us, knowing who is responsible is key for accountability and keeping things moving. They are simple to build using the workflow designer to create the framework and then the rest is drop down and check boxes. There is no requirement to know code, although they do allow the use of HTML to add functionality and style to the workflows.

Inconvénients

Reports only collect data from a single workflow. We have several workflows that are connected and generate other workflows. In order to get all of the information on a single related topic, an audit for example, you have to report on each of the individual types of workflows and collate the data.

Avantages

easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

Inconvénients

The portal can be slow at times due to busy usage, but not excessively so.

Avantages

Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy.

Inconvénients

It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations.

Avantages

Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs.

Inconvénients

Qualtrax is highly customizable which can seem intimidating to some users.

Avantages

Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company.

Inconvénients

Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform.

Avantages

Ease of implementation. Support from Qualsys staff during and after implementation. In particular, the structured process that Qualsys employ to ensure configuration is correct and meets all user requirements.

Inconvénients

The User Interface could do with updating in our version but I believe this has been captured in the new version.

Avantages

The best part of the software is the ability to track changes.

Inconvénients

In all honesty, there really is not anything I have been disappointed with following our purchase of the software in 2014.

Avantages

This product has one of the most beautiful user interfaces for and I cannot wait to get it implemented in my company. The ease of use is apparent even from the login screen and the ease of building and maintaining workflows is a breeze and their applications make it that much easier and more effective.

The BEST part about this software is the extremely amazing customer service. If you need anything at all the entire company is right there with you to help you and to achieve what you need to achieve. The atmosphere with this company is homely and I would never think of using a different software for our lab.

Inconvénients

Sometimes the system can get bogged down with the amount of data, but after speaking with one of the software engineers they are looking into how they can solve this issue! Way to go Qualtrax!

Avantages

Simple to use, speed of deployment, licencing model, flexibility

Inconvénients

Some data is not shared across modules - which would be useful.