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Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to...
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- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Very easy to use, uptime is outstanding, flows, well.
Avantages
My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.
Inconvénients
I really can't think of any for our use. I have given this some serious thought, and cant really think of any.
Réponse de Aspect Software
Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Aspect Best in Class
We have seen a significant increase in our speed lead using the Advanced List Management product.
Avantages
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Inconvénients
There is nothing that I least like about the software although they can improve on there training material.
Alternatives envisagées
Five9Pourquoi choisir Aspect Unified IP
Aspect provides a better product and better support.Logiciel antérieur
Genesys Cloud CXPourquoi passer à Aspect Unified IP
Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation.- Secteur d'activité : Hôpitaux et soins de santé
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Idea but Always Glitching
Avantages
We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.
Inconvénients
Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, [email protected]
Les meilleures alternatives à Aspect Unified IP

- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Pretty solid but a little complicated!
We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.
Avantages
Great variety of features with a very big variety of reports to run a contact center and follow-up teams.
Inconvénients
The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Aspect Unified IP 7.2 and 7.3 customer review
Avantages
Completeness of vision for Omni-channel Contact Center software solution.
Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.
Ease of administration of key Contact Center functionality, with add-on customization capability.
Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.
In-built DR capabilities and ease of setup of DR sync processes.
Good Real-time reporting interface which is highly configurable.
Inconvénients
Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.
Can use more pre-configured systems alerts in UD.
M3 designer would greatly benefit from having a Copy Document feature.
Canned Reporting with Dataviews could use a more modern interface with some speed gains.
Réponse de Aspect Software
Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Aspect UIP dialers are designed well and with time & due diligence are solid performers.
Avantages
With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.
Inconvénients
There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again!
-The Aspect Team

- Secteur d'activité : Services financiers
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Solid Product That Fully Meets Expectations
Robust reporting and consolidated call center data for all call events both inbound and outbound.
Avantages
Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing.
Inconvénients
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
Réponse de Aspect Software
Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Nothing matches the Dialer Capabilities
Good Software with in house built telephony for a better connect ratio and overall capabilities.
Avantages
Aspect List Management capabilities are amazing and the industry needs these solutions.
Inconvénients
UMS commercials are too high and are not compatible for a sub 100 seater deployment
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Unified IP Solution
Great experience. Is up 100%
Avantages
Reliability. Tons of features. Has api's to use for various functions.
Inconvénients
No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great.
- Secteur d'activité : Banque
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Review
We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.
Avantages
Ease of use and customization ability for various types of contact center needs.
Inconvénients
Requires a good learning curve to be able to maximize potential.
- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
When the product is working it works well. When there are issues they persist until an update.
The ability to blend Inbound/Outbound calls.
Avantages
It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.
Inconvénients
When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
On premise UIP has been our staple for call delivery for many years with reliable performance.
Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.
Avantages
Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.
Inconvénients
On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
overall very good. has improved our ability to service our customers
We experienced an increase in service levels and a customer satisfaction
Avantages
The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.
Inconvénients
the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience.
We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.
Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Long time user of Unified IP for our interaction routing
Avantages
Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing. We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.
Inconvénients
Have you use multiple interfaces to add and remove agents. Not a big deal, but it would be nice if I could do this from one user interface.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP and for the feedback you provided. We will make sure to share this information with our internal teams. We appreciate your insights and value having you as a customer. Thanks again!
-The Aspect Team
- Secteur d'activité : Banque
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good, easy to configure, even for users
We utilize inbound acd and outbound. It allows us a rich UI, and allows users to administer some routing on their own.
Avantages
The ease of use. We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services.
Inconvénients
lack of granular permissions. I would rather a manager only be able to view their own services and users.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We are happy to hear that it's easy to use and easy to configure! We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Many features, long implementation
High availability for increased uptime. Contact center features to move us in to the future.
Avantages
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
Inconvénients
Implementations and upgrades are very long and difficult. Release notes are not always as detailed as they could be especially if you have customizations and need to assess impact.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Secteur d'activité : Assurance
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I have worked on Aspect 6.7 -7.3... I love the tool has moved my business in a whole new...
Able to move my business to the next level of dialing
Avantages
The ease of use, multi-tasking capabilities. Being able to build my own strategy, running predictive lists, building blasters, setting my own automation.
Inconvénients
Filters can me a bit touchy, uploading raw data may take several attempts based on schema criteria.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We are thrilled to hear that you love the tool and that it's making an impact on your business.
We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Leaves some to the imagination.
Different dialer settings and can house inbound and outbound concurrently.
Avantages
I like the UCC program that was developed for the 7.2 update. This made they system much more user friendly.
Inconvénients
I don't like that we cannot find a setting to lower our inbound service level while also running a predictive dialer. We also have had many issues since our upgrade.
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams so that we can serve you better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Secteur d'activité : Automobile
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Reliable with little to no downtime
Avantages
Compliance controls within Advanced List Management. Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.
Inconvénients
Lack of documentation for simple contact center best use cases. Sometimes help desk tickets are opened to ask questions on how things work.
Réponse de Aspect Software
Jason - thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and will forward it on to our internal teams for review so we can continue to improve how we serve customers. -The Aspect Team
- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Our collections team has had a great experience using this software
Avantages
Versatile architecture and a stable platform. Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system
Inconvénients
License cost per agent is expensive and this could be looked into to make it simpler for expansion.. Not running on latest MS SQL and still on backdated 2012 version
Réponse de Aspect Software
Thank you for taking the time to review Aspect Unified IP. We are so happy that you have had a great experience with the software, and have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Dialer
Avantages
I like how much control is offered to dialer administrators without relying on development work. Along with Advanced List Management, UIP is one of the most complete dialer out there.
Inconvénients
It can be difficult to get support on some less common issues and I have faced scenarios where when certain functions are used, they demand more than the platform can support.
Réponse de Aspect Software
Fabrice, thank you for reviewing Aspect Unified IP and for your detailed feedback. Also, thanks for the 5-star rating! We will forward your input on to our product team to review. Thanks, The Aspect Team
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great system
The ability to increase customer contact
Avantages
The product is easy to use. Very robust and configurable to our business needs. We can take someone with minimal background with aspect and have them running the basic parts of the system with out much training.
Inconvénients
The biggest con we have is the systems in place to make LDAP login work with our system. We are looking forward with the up and coming software to migrate away from LDAP
Réponse de Aspect Software
Zack,
Thank you for taking the time to review Aspect Unified IP and the the high rating! We are pleased to hear that the product is robust and easy to use. We also appreciate your feedback on LDAP. Your input will be forwarded on to our internal teams for review so we can continually improve our solutions.
-The Aspect Team
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Unified IP is a great product that really helps us achieve results for our clients
Client confidence in our ability to make right party contacts and the ability to implement complex strategy
Avantages
What we like most about the software is that it allows us to manage and change strategies easily, we are yet to be in a position where we can not achieve a new strategy that our client has asked us to use.
Inconvénients
Some of the configuration or setting changes are often hard to understand and this often leads to playing with the settings to try and determine impacts, which can sometimes pose a risk particularly in a compliance space
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
We have used UIP for many years now for our inbound and outbound contact centers.
Avantages
The software is fairly easy to use even over multiple sites, and has all the capabilities and functionality we need for servicing.
Inconvénients
There is a lot to the product and it takes some time to 'figure it out'. Reporting within also seems to be a bit limiting at times.
Réponse de Aspect Software
Thank you so much for taking the time to review Aspect Unified IP. We are so glad you are happy with the product and provided a 4 star rating. And thank you for your feedback on reporting. We will make sure to send this information to our product team. Thanks again! -The Aspect Team
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Suits the purpose
UIP is perfect for business setups. We use it to receive calls into the call.centre and all it's fearures suffice. The calling number is viewed as well as the time spent on each call. Which help in tracking the answer speeds and manage service levels.
Avantages
It does the job it was meant for without any difficulty
I Like it's use in the call centre environment, it's ability to block out incoming calls from customers
Inconvénients
When it hungs and fails to end calls
When it fails to connect the sip phone