Avis clients sur HubSpot Sales Hub

Avantages

suivi des leads, transformation des prospects en clients avec un suivi et une automatisation des taches de relance incroyable.C'est devenu le 2eme cerveau des chargés d'affaires et des commerciaux qui peuvent brasser beaucoup plus de leads qu'à la normale.

Inconvénients

La mise en place des worflows peuvent paraitre assez complexe, mais dès que la logique est maitrisée, tout en découle.

Alternatives envisagées 

Pipedrive et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Facilité d'onboarding et possibilités supérieures en tous points.

Logiciel antérieur 

Pipedrive et Brevo

Pourquoi passer à HubSpot Sales Hub

Facilité d'onboarding et possibilités supérieures en tous points.

Avantages

Un logiciel SAAS 360, qui couvre de nombreux besoins : Sales, Marketing, SAV

Inconvénients

Certaines fonctionnalités nécessitent une formation pour être prises en main.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

La tarification était plus attractive et plus d'autonomie.

Avantages

Nous avons identifié plusieurs points forts lors de l'utilisation d'Hubspot : La plateforme offre des fonctionnalités de gestion de la base de clients, y compris la segmentation, la notation des leads, la création de listes et la gestion des contacts, pour permettre une relance plus efficace des clients existants. C'est donc une solution complète et nécessaire à toutes les étapes de transformation client

Inconvénients

C'est certes un logiciel tout-en-un, mais il nécessite d'avoir des ressources techniques dans l'entreprise, ne serait-ce que pour la personnalisation du logiciel et de ses fonctionnalités, mais également pour la mise en place d'un tracking avancé

Avantages

Facilité a l'utiliser, facilité a construire des dashboards pour suivre les kpi

Inconvénients

Pas bcp de points faibles, facile à utiliser nous avons intégré nos contrats de vente facilement.

Avantages

ça m'a aider à générer plus de clients ainsi mes vente ont augmentés ,

Inconvénients

j'ai tout apprécié sauf qu'il faudrait revoir la qualité du service clients

Avantages

La simplification de ce logiciel est un point particulièrement important et notable. De plus, les ressources de formations permettant de prendre en main l'outil sont très intéressantes et la prise en main du logiciel en est d'autant plus facilité.

Inconvénients

Le prix !! (et quelques problèmes pour exporter certaines données)

Avantages

Beaucoup de fonctionnalités dans ce logiciel, la gestion des lead et le suivi sont d'une grande utilité au jour le jour.

Inconvénients

Le logiciel demandera une période d'adaptation plus ou moins longue avant de maitriser les principales fonctionnalités

Avantages

Gamme complète pour la gestion des ventes avec de jolis tableaux de bord. Permet une automatisation du processus de vente. Et il y a pas mal d'intégration avec des applications tierces.

Inconvénients

Clairement couteux, la configuration initiale peut être laborieuse et comme souvent un temps d'apprentissage assez long.

Avantages

L'outil est très complet au niveau des différents statuts de leads, et de l'exploration des opportunités.

Inconvénients

Je n'ai rien trouvé de problématique dans l'outil, il est parfait pour moi

Avantages

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly.
It integrates smoothly with Gmail suite products, and mainstream business tools.

Inconvénients

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

Alternatives envisagées 

Zoho CRM et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.

Logiciel antérieur 

Nimble

Pourquoi passer à HubSpot Sales Hub

Hubspot was well known and cheaper

Avantages

First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are:
- The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any;
- We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks;
- We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.

Inconvénients

Two things that can be improved:
- It would be better to add a task reminder for the uncompleted tasks;
- Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.

Avantages

The online help has been wonderful. Lots of options to make your business organized once you learn it.

Inconvénients

The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.

Alternatives envisagées 

Salesforce Marketing Cloud

Pourquoi choisir HubSpot Sales Hub 

Different company

Logiciel antérieur 

Salesforce Marketing Cloud Account Engagement

Pourquoi passer à HubSpot Sales Hub

free to start for a small business, comparable prices to other companies.

Avantages

Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.

Inconvénients

Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.

Avantages

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Inconvénients

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir HubSpot Sales Hub 

It was just more powerful than those at the time I was using it

Logiciel antérieur 

Pipedrive

Pourquoi passer à HubSpot Sales Hub

Zoho CRM looked good but I thought it was too basic

Avantages

HubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business.

Inconvénients

Some difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better.

Avantages

HubSpot has made simple what Salesforce has complicated. For companies such as ours, Salesforce is overkill. HubSpot gives you everything you need to keep track of sales.

Inconvénients

I think there could be some improvements in the business intelligence arena. I am not expecting Tableau or Domo, but there could be some work done here.

Alternatives envisagées 

Zoho CRM

Pourquoi passer à HubSpot Sales Hub

HubSpot has the better reputation, and it seemed more professional.

Avantages

-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better

Inconvénients

- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place

Alternatives envisagées 

Streak

Pourquoi passer à HubSpot Sales Hub

I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots

Avantages

I have used several HubSpot software, and the sales version is productive what I like is that it is a great customer relationship management tool for both experienced and new salespeople. You have a lot of scope to adapt your CRM to the needs of different departments and teams. I appreciate how simple it is to add new business and contacts and find the email tracking feature invaluable for monitoring lead nurturing and the history of your interactions with them. If you subscribe to the paid version of Sales Hub, you will also have access to a set of features to create automated email sequences that will facilitate mass communication.

Inconvénients

It is an expensive CRM, more suitable for small and medium-sized companies, it is a platform that takes time to get used to, another thing that I do not like is when some parts of the menu are updated and that causes confusion.

Avantages

As a user of HubSpot Sales, and of other HubSpot products for many years now, I can say that it has a variety of tools. First of all, automating repetitive sales activities has been helpful to me and my team. We no longer have to worry about performing tedious, manual tasks, allowing us to focus on more important and valuable tasks.Plus, tracking and managing leads, contacts, opportunities, and activities is much easier with the HubSpot Sales platform. We no longer have to deal with a large amount of information and scattered data, everything is centralized and easy to access.

Inconvénients

The learning curve if you are not from the Hubspot ecosystem is somewhat long, the adaptation process for new users could be tedious in my experience. Another point that I don't like is that the emails sent to the clients don't look the same as they do in the templates.

Avantages

They have a very distinguished customer service, especially their marketing department. They are always ready to provide assistance and respond to inquiries and requests as soon as possible, in addition to providing an easy and effective reporting form.What distinguishes this tool is that it is more specific in targeting potential customers through the use of search engine optimization (SEO) strategies to increase reach and gain new customers, and in one way or another, I noticed that it helps encourage them to support my brand in a critical way, as it has an integrated and arbitrary system programmed to analyze Customer behavior and tendencies to identify the sources of these customers and target them more accurately and effectively.A comprehensive and easy-to-use console where you can find all the services and tools you could need, and it contains a detailed and high-definition contact list.The possibility of booking and organizing meetings with regard to appointments and alerts, in addition to the possibility of easily migrating company data, whether by import or export within a strong firewall.

Inconvénients

The email template is somewhat expensive compared to other competing tools in the market.Include free e-mail domains by banning meeting links.For those who work on a limited budget, or who own a small or emerging business, here the subscription cost will represent a major problem for them, as I see it as expensive, as the minimum monthly subscription, which represents the cost of the beginner plan, is $50, which makes it a burden on this category. I hope they allocate some attention And presenting some targeted reductions to support this category as a positive step from them in the near future

Avantages

It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.

Inconvénients

The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.

Alternatives envisagées 

Dynamics 365

Pourquoi choisir HubSpot Sales Hub 

Price

Logiciel antérieur 

Dynamics 365

Pourquoi passer à HubSpot Sales Hub

Pricing, features, easy to use, scalability

Avantages

Very helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties)

Inconvénients

Things like quick and good customer service, as well as help with getting started, do not come for free.

Alternatives envisagées 

Pipedrive

Pourquoi choisir HubSpot Sales Hub 

Price

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

Pricing. Degree of possible customization.

Avantages

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Inconvénients

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Alternatives envisagées 

Insightly

Pourquoi choisir HubSpot Sales Hub 

Looking for a more cost effective option.

Logiciel antérieur 

Zoho CRM et Insightly

Pourquoi passer à HubSpot Sales Hub

Same functionality for a better cost.

Avantages

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Inconvénients

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Alternatives envisagées 

Freshsales

Logiciel antérieur 

Zoho CRM

Pourquoi passer à HubSpot Sales Hub

Seamless Integrations

Avantages

I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions.

Inconvénients

Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike.