Avis clients sur Mailgun

Avantages

Mailgun is the one of the best email software, from validation to deliverability, parsing to SMTP, and much more. It's the great tool with all in one email solution.

Inconvénients

I believe it's the complete solutions and having all sorts of features and functionalities.

Alternatives envisagées 

Constant Contact

Pourquoi choisir Mailgun 

Mailgun is the all in one solution, so we can do all the work all at one place, and no need to use different tools.

Logiciel antérieur 

Moosend et ZeroBounce

Pourquoi passer à Mailgun

I choose Mailgun because it's the best tool in Email industry, will all sorts of access to rich features, which others tools don't have.

Avantages

Great documentation, 10k emails on the free plan was great previously for the prepaid plan is okay. Good API and interface.

Inconvénients

Downtimes and deliverability issues can be daunting.

Alternatives envisagées 

Amazon SES, Sendinblue, SendGrid et Mailjet

Pourquoi choisir Mailgun 

Pricing mainly. Maildrill was taken over by MailChimp and pricing got very high.

Pourquoi passer à Mailgun

Dashboard, ease of implementation, the support team was great too and offered very quick response times.

Avantages

sub-accounts management (before getting suspended for no reason)

Inconvénients

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason.
+ they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month.
When you're trying to reach out to the support, they close our tickets without even answering, ghosting.
Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market.
Do yourself a favor, go to sendgrid. Mailgun SUCKS.

Alternatives envisagées 

SendGrid

Pourquoi choisir Mailgun 

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason. + they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month. When you're trying to reach out to the support, they close our tickets without even answering, ghosting. Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market. Do yourself a favor, go to sendgrid. Mailgun SUCKS.

Logiciel antérieur 

SendGrid

Pourquoi passer à Mailgun

native CRM integration. A true nightmare until the end. Run away from them!!!

Avantages

Mailgun allows users to send and receive email from a variety of different platforms and applications, making it a versatile and flexible solution. This can be particularly useful for organizations that use a mix of different systems and tools

Inconvénients

While Mailgun is a solid email service, there are some potential drawbacks to consider. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users.

Alternatives envisagées 

SendGrid

Avantages

Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.

Inconvénients

Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.

Alternatives envisagées 

SendGrid

Pourquoi passer à Mailgun

Documentation looked robust and easy to work with.

Avantages

You can try Mailgun and really use it on your site for free

Great customer support that will treat you well even if you're using free plan and don't know nothing about emails.

Being one of the most popular company, there is lots of information around the web on how-to-dos.

Easy integration with wordpress plugins.

Inconvénients

If you don't have a dedicated IP, your reputation will be influenced by other users. So if someone is using Mailgun abusively and is using the same IP to send emails you may get some problems.

Avantages

API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email.

Inconvénients

Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment.

Avantages

We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier.

Inconvénients

Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX.

Avantages

The integration is smooth, and it's very easy to get started. I felt Mailgun has the best success rates. It keeps giving good suggestions with reporting dashboard to improve the delivery rates.

Inconvénients

They had changed the pricing plans and removed the free plan, so if you are starting, it's not free anymore. It just has a free trial of 90 days and after that, you need to upgrade the plan. Customer support can be improved as well. I had one issue with my account that got sorted out in about two weeks.

Avantages

The easy way to set up mkt campaigns and to obtain reports of each launch

Inconvénients

The Visual experience its not great but doesn´t affect the app

Alternatives envisagées 

Pipedrive et Sendinblue

Pourquoi choisir Mailgun 

The price

Pourquoi passer à Mailgun

The price ad the easy way to set up mailgun

Avantages

- It is extremely easy to get setup using Mailgun (they make it very simple for the user).
- They offer a lot of really useful features and well documented, powerful API.

Inconvénients

The opening price is pretty high for an account with any sort of features, which makes it tough to justify using their service for a small project.
- The interface runs a bit slow and buggy at times (like viewing logs).

Alternatives envisagées 

Amazon SES, Sendinblue, SendGrid et Mailjet

Avantages

Mailgun allows for a lot of customization. Users use the service on the backend as the infrustructure to mail, while using their own service portal to send the mail and segment their subscriber base. Mail sending is fast, reliable, and they have dedicated and shared IPs for sending.

Inconvénients

Since it is only to be used as the infrastructure to mail, companies will need the know-how of hooking up SMTP connections and have access to a developer and front-end software.

Avantages

I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges.

With 10.000 free emails/month is a super deal for small business.

Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder.

Inconvénients

I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow.

Avantages

Simple to use for monitoring send activity logs as well as spot complaints.

Inconvénients

Support is terribly unresponsive. They have been recently purchased and the new folks have instituted what appears to be automated "features" that throttle emails even when you are not exceeding paid limits.

Avantages

Like the fact that it helps your emails avoid Spam filters, which it achieves by ensuring the IP address(s) are clean.

Inconvénients

When setting up the DNS (for the first time), if you have any conflicting records e.g. spf then this may / will prevent your account from being authenticated. A 5 min job can take 5 hours of waiting. Fortunately, Mailgun support is brilliant and can spot an error and offer a fix in seconds.

Avantages

I'm using mailgun for transnational emails and I'm very happy I never encountered any problem, the interface is very good and simple, I like the fact we can setup multiple domains in the same account. All in all it's the best!

Inconvénients

Mailgun didn't notify me when my account was suspended for a verification and in that time I lost many emails that may have resulted in contracts if they were delivered! You need to check you account regularly to make sure everything is OK!

Avantages

Mailgun has a great API and ability to configure just about anything you need when it comes to sending email. Their UI is very clean and it isn't super cluttered with things you don't need. It was easy to find what I was looking for and easy to configure the settings.

Inconvénients

Honestly, I haven't been able to find something that I haven't liked about using Mailgun. It is really a solid platform.

Avantages

1) Customer Support, through the inbuilt ticketing channel is very prompt and often resolves queries within the first attempt. Even if you're running the account primarily on free credits.
2) Seems to be reasonably priced if you need to send more than 10,000 emails a month

Inconvénients

1) Delivery reports are saved for only 30 days, and doesn't have a CSV download option with delivery statuses.
2) Dedicated IP address is prohibitively expensive

Avantages

In my previous work as Director of Operations of a medical software company, I worked with the development team to implement and utilize the software. A lot of the technical side of things was over my head, but the mailgun support team was top notch and integral to us executing on a successful deployment of automated emails at a scale far greater than anything we had tackled before.

Inconvénients

Most of my gripes are simply due to lack of understanding - a lot of the software was quite technical in nature and over my head. But I can't really speak in detail to any pros/cons of directly interacting with the software or its user interface.

Avantages

I have searched a cheap, but reliable transactional mail provider for my various products, finally found it, and use it with delight.

Inconvénients

I would be fond of a service if I can make responsive newsletters from templates with this provider.

Avantages

I like that I can see in realtime the status of emails, remove supressions and have everything logged in one place.

Inconvénients

I like this server, there is not really anything I would change at this time.

Avantages

The app is easy to set up, and emails are delivered nearly instantly. The pricing is very attractive, with a pay-as-you-grow model.

Inconvénients

During the infamous Google Gmail downtime several services around the internet experienced problems, Mailgun included. They marked some of my recipients as invalid (supressed). I only realised that by checking the supressed list manually. They made no effort to undo the incorrect supressions for me and all other users. Support didn't seem to care about remedying this type of problems in the future.

Avantages

Worked perfectly well with Google Suite email server.

Inconvénients

Configuration required an adept tech guy

Avantages

Mailgun's pay-as-you-go pricing structure is fantastic, especially if you don't need to send that much email. The pricing, including the free tier, is much more generous than what you can get with some pricier providers, like SendGrid. I mainly just use Mailgun as an SMTP server for web services, and the service has been set-up-and-forget, which is great because I never even have to log onto the Mailgun website and do any work. Mailing list support also looks great for rolling-your-own and not relying on more expensive mailing list services.

Inconvénients

It would be cool to have some client libraries like those that SendGrid provide, but this is also pretty superfluous because the REST API works great and is language agnostic.

Avantages

The mail delivery is very good. The process to integrate SMTP APIs is easy, and fast to setup. Good documentation.

Inconvénients

Maybe the pricing can get a bit better, there are companies that provide cheaper and similar services