Aperçu des avis des utilisateurs

En savoir plus sur Mailgun

Mailgun est un service d'API (Application Programming Interface) d'e-mail transactionnel basé sur le cloud conçu pour aider les développeurs à envoyer, suivre et recevoir des e-mails à partir de sites web ou depuis des application...

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Évaluations des fonctionnalités

Rapport qualité-prix
4,0
Fonctionnalités
4,2
Simplicité
4,2
Support client
3,9

Parcourir les avis sur Mailgun

130 avis sur 130
Classer par :
Chetan
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

5
Publié le 23/06/2021

Best In Class Email Software

It was a nice experience with the Mailgun so far.

Avantages

Mailgun is the one of the best email software, from validation to deliverability, parsing to SMTP, and much more. It's the great tool with all in one email solution.

Inconvénients

I believe it's the complete solutions and having all sorts of features and functionalities.

Alternatives envisagées 

Constant Contact

Pourquoi choisir Mailgun 

Mailgun is the all in one solution, so we can do all the work all at one place, and no need to use different tools.

Logiciel antérieur 

Moosend et ZeroBounce

Pourquoi passer à Mailgun

I choose Mailgun because it's the best tool in Email industry, will all sorts of access to rich features, which others tools don't have.
Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/11/2021

Mailgun is the most developer friendly and cost-effective transactional email service/

Mailgun was one of the most developer-friendly transactional email service providers previously until they removed their free plan. However, the ease of implementation and support by different plugins and software make it a really good tool. DNS is easy to configure so we have no issue with deliverability. The dashboard is also great and offers good logs and graphs.

Avantages

Great documentation, 10k emails on the free plan was great previously for the prepaid plan is okay. Good API and interface.

Inconvénients

Downtimes and deliverability issues can be daunting.

Alternatives envisagées 

Amazon SES, Sendinblue, SendGrid et Mailjet

Pourquoi choisir Mailgun 

Pricing mainly. Maildrill was taken over by MailChimp and pricing got very high.

Pourquoi passer à Mailgun

Dashboard, ease of implementation, the support team was great too and offered very quick response times.
Clement
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
2
Support client
1

1
Publié le 02/08/2022

Worst email product and support ever used (RUN AWAY)

Avantages

sub-accounts management (before getting suspended for no reason)

Inconvénients

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason.
+ they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month.
When you're trying to reach out to the support, they close our tickets without even answering, ghosting.
Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market.
Do yourself a favor, go to sendgrid. Mailgun SUCKS.

Alternatives envisagées 

SendGrid

Pourquoi choisir Mailgun 

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason. + they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month. When you're trying to reach out to the support, they close our tickets without even answering, ghosting. Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market. Do yourself a favor, go to sendgrid. Mailgun SUCKS.

Logiciel antérieur 

SendGrid

Pourquoi passer à Mailgun

native CRM integration. A true nightmare until the end. Run away from them!!!

Les meilleures alternatives à Mailgun

Efezino
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 09/12/2022

Easy Integration and Value for your money

Mailgun is a powerful and effective email service that can help businesses and organizations streamline their email communications. Some of the benefits of using Mailgun include:Ease of use: Mailgun is relatively easy to set up and use, even for individuals or organizations that are not familiar with email services. The intuitive user interface and comprehensive documentation make it simple to get started with Mailgun.Scalability: Mailgun is designed to handle high volumes of email traffic, making it a good choice for organizations that need to send a large number of emails on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Mailgun offers a range of advanced features, including tracking and analytics, email validation, and integration with other tools and services. These features can help organizations optimize their email communications and improve their overall effectiveness.

Avantages

Mailgun allows users to send and receive email from a variety of different platforms and applications, making it a versatile and flexible solution. This can be particularly useful for organizations that use a mix of different systems and tools

Inconvénients

While Mailgun is a solid email service, there are some potential drawbacks to consider. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users.

Alternatives envisagées 

SendGrid
Samuel
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/04/2022

Developer friendly transactional email service

We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough.

Avantages

Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.

Inconvénients

Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.

Alternatives envisagées 

SendGrid

Pourquoi passer à Mailgun

Documentation looked robust and easy to work with.
Ricardo
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 23/04/2021

Solid mail solution with good dashboard and exellent customer support

I needed a free solution to send transactional emails on wordpress. And Mailgun came as one of the favourites and also they had a good free plan.

Moreover, it has integration with a mail plugin that I was using. So it seemed a good idea to try it.

I'm using it for almost 2 years and it was easy to setup and it's working great since then without any need to fix or change anything.

Avantages

You can try Mailgun and really use it on your site for free

Great customer support that will treat you well even if you're using free plan and don't know nothing about emails.

Being one of the most popular company, there is lots of information around the web on how-to-dos.

Easy integration with wordpress plugins.

Inconvénients

If you don't have a dedicated IP, your reputation will be influenced by other users. So if someone is using Mailgun abusively and is using the same IP to send emails you may get some problems.

Daniel
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
5
Support client
s/o

5
Publié le 10/09/2019

Setup and use anywhere any how even API or SMTP

We use mailgun as transactional email services, their free tier fit with our basic usage.

Avantages

API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email.

Inconvénients

Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment.

Nujan
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 18/09/2022

Best for transactional email and accurate email delivery.

Best for overall email solution, You won't regret paying.

Avantages

We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier.

Inconvénients

Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX.

Sushant
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 30/11/2022

Consider Mailgun if you want to increase your email delivery rates

Overall it's a great tool to start with if you are a startup doing an initial setup for transactional emails. Just keep an eye on pricing as you scale as we migrated to AWS SES once we started hitting like 50k emails per month because it was cheaper than Mailgun.

Avantages

The integration is smooth, and it's very easy to get started. I felt Mailgun has the best success rates. It keeps giving good suggestions with reporting dashboard to improve the delivery rates.

Inconvénients

They had changed the pricing plans and removed the free plan, so if you are starting, it's not free anymore. It just has a free trial of 90 days and after that, you need to upgrade the plan. Customer support can be improved as well. I had one issue with my account that got sorted out in about two weeks.

Mario
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 10/08/2022

Great buddy to Email MKT

The biggest benefit its to create easy and fast email campaigns

Avantages

The easy way to set up mkt campaigns and to obtain reports of each launch

Inconvénients

The Visual experience its not great but doesn´t affect the app

Alternatives envisagées 

Pipedrive et Sendinblue

Pourquoi choisir Mailgun 

The price

Pourquoi passer à Mailgun

The price ad the easy way to set up mailgun
Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
5
Simplicité
5
Support client
2

4
Publié le 19/08/2020

Mailgun is great, the

They used to have a free tier (up to 10k emails a month) which provided a sample of all the features included in mailgun (like sending, receiving, authenticating, api etc.) now they got rid of that plan (even for customers who were "grandfathered in").
The new free plan isn't really free and they stripped out all the extra services.
It's tough that the entry price for any features is $35/month.

Avantages

- It is extremely easy to get setup using Mailgun (they make it very simple for the user).
- They offer a lot of really useful features and well documented, powerful API.

Inconvénients

The opening price is pretty high for an account with any sort of features, which makes it tough to justify using their service for a small project.
- The interface runs a bit slow and buggy at times (like viewing logs).

Alternatives envisagées 

Amazon SES, Sendinblue, SendGrid et Mailjet
Tyler
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 16/06/2020

Great SMTP for sending bulk or transactional email

We have achieved great eCPM mailing costs and gained access to higher volume mail to reach our subscribers

Avantages

Mailgun allows for a lot of customization. Users use the service on the backend as the infrustructure to mail, while using their own service portal to send the mail and segment their subscriber base. Mail sending is fast, reliable, and they have dedicated and shared IPs for sending.

Inconvénients

Since it is only to be used as the infrastructure to mail, companies will need the know-how of hooking up SMTP connections and have access to a developer and front-end software.

Cuong
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 09/08/2019

The best SMTP provider I love most

Mailgun worked for me seamlessly, no challenge and I'm happy to use it, even will buy their Pro Plan in the future.

Avantages

I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges.

With 10.000 free emails/month is a super deal for small business.

Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder.

Inconvénients

I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow.

Lee
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
2
Support client
s/o

2
Publié le 04/03/2022

Support is SLOW and New Owners have driven down the quality of experience

It used to be fine but going to hell-in-a-handbasket. We will be moving to AWS SES most likely before the month is out.

Avantages

Simple to use for monitoring send activity logs as well as spot complaints.

Inconvénients

Support is terribly unresponsive. They have been recently purchased and the new folks have instituted what appears to be automated "features" that throttle emails even when you are not exceeding paid limits.

John
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 01/08/2019

Love Mailgun!!!

Allow me to remove the send-mail function away from the web-server, which can mean mail is affected (classed as SPAM) because of your website (HOSTING) IP address. Mailgun fixes this.

Avantages

Like the fact that it helps your emails avoid Spam filters, which it achieves by ensuring the IP address(s) are clean.

Inconvénients

When setting up the DNS (for the first time), if you have any conflicting records e.g. spf then this may / will prevent your account from being authenticated. A 5 min job can take 5 hours of waiting. Fortunately, Mailgun support is brilliant and can spot an error and offer a fix in seconds.

Utilisateur vérifié
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/01/2018

Reliable

Avantages

I'm using mailgun for transnational emails and I'm very happy I never encountered any problem, the interface is very good and simple, I like the fact we can setup multiple domains in the same account. All in all it's the best!

Inconvénients

Mailgun didn't notify me when my account was suspended for a verification and in that time I lost many emails that may have resulted in contracts if they were delivered! You need to check you account regularly to make sure everything is OK!

Greg
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 12/05/2020

Mailgun is great!

Overall I have been super satisfied with using Mailgun to handle all the mail processing from my website.

Avantages

Mailgun has a great API and ability to configure just about anything you need when it comes to sending email. Their UI is very clean and it isn't super cluttered with things you don't need. It was easy to find what I was looking for and easy to configure the settings.

Inconvénients

Honestly, I haven't been able to find something that I haven't liked about using Mailgun. It is really a solid platform.

Utilisateur vérifié
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/12/2018

Cost Effective Email Solution

Avantages

1) Customer Support, through the inbuilt ticketing channel is very prompt and often resolves queries within the first attempt. Even if you're running the account primarily on free credits.
2) Seems to be reasonably priced if you need to send more than 10,000 emails a month

Inconvénients

1) Delivery reports are saved for only 30 days, and doesn't have a CSV download option with delivery statuses.
2) Dedicated IP address is prohibitively expensive

Jonathan
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
3
Support client
s/o

4
Publié le 21/12/2020

Feature rich, strong support team

Overall, a very good experience. Mailgun was definitely a very competent software and tool for dealing with the complex nature of sending out mass marketing emails successfully.

Avantages

In my previous work as Director of Operations of a medical software company, I worked with the development team to implement and utilize the software. A lot of the technical side of things was over my head, but the mailgun support team was top notch and integral to us executing on a successful deployment of automated emails at a scale far greater than anything we had tackled before.

Inconvénients

Most of my gripes are simply due to lack of understanding - a lot of the software was quite technical in nature and over my head. But I can't really speak in detail to any pros/cons of directly interacting with the software or its user interface.

Tóbiás
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
s/o

5
Publié le 19/05/2018

My transactional mail provider

Avantages

I have searched a cheap, but reliable transactional mail provider for my various products, finally found it, and use it with delight.

Inconvénients

I would be fond of a service if I can make responsive newsletters from templates with this provider.

Jack
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 04/06/2019

Great Mail Server

Avantages

I like that I can see in realtime the status of emails, remove supressions and have everything logged in one place.

Inconvénients

I like this server, there is not really anything I would change at this time.

Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
3

4
Publié le 11/06/2021

Use it to send automated emails from your app

I like the no-brainer pricing where you pay for what you use. The UI is very heavy and confusing to use. They also offer an email verification service for the best price from all competitors.

Avantages

The app is easy to set up, and emails are delivered nearly instantly. The pricing is very attractive, with a pay-as-you-grow model.

Inconvénients

During the infamous Google Gmail downtime several services around the internet experienced problems, Mailgun included. They marked some of my recipients as invalid (supressed). I only realised that by checking the supressed list manually. They made no effort to undo the incorrect supressions for me and all other users. Support didn't seem to care about remedying this type of problems in the future.

Dart
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
3
Support client
4

5
Publié le 10/09/2018

COnnected to our ticketing system

Mailgun enabled us to send thousands of confirmation emails every day to our customers for a good price.

Avantages

Worked perfectly well with Google Suite email server.

Inconvénients

Configuration required an adept tech guy

Ariel
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 01/04/2019

Good pay-as-you-go pricing structure, simple but powerful tools

Avantages

Mailgun's pay-as-you-go pricing structure is fantastic, especially if you don't need to send that much email. The pricing, including the free tier, is much more generous than what you can get with some pricier providers, like SendGrid. I mainly just use Mailgun as an SMTP server for web services, and the service has been set-up-and-forget, which is great because I never even have to log onto the Mailgun website and do any work. Mailing list support also looks great for rolling-your-own and not relying on more expensive mailing list services.

Inconvénients

It would be cool to have some client libraries like those that SendGrid provide, but this is also pretty superfluous because the REST API works great and is language agnostic.

Prateek
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/12/2017

Awesome product, and very easy integration

I use MailGun for multiple projects, and all of them work just as they should. So far, regarding services i have no complaints.

Avantages

The mail delivery is very good. The process to integrate SMTP APIs is easy, and fast to setup. Good documentation.

Inconvénients

Maybe the pricing can get a bit better, there are companies that provide cheaper and similar services

130 avis