Avis clients sur Fusion

Fusion is great!

Overall it meets our needs very well. We see children and adults for physical medicine services.

Fusion Makes Life Easier

Time. Being a business owner is a time suck, anything that saves time for me is great it means that I have more time to do other things pertaining to the business. Fusion helps me to take care of a lot on the patient side so that I can focus on more administrative tasks and for that I am grateful.

Billing program for all medical fields

Great product

I think fusion is a great product and can use just a little bit of customization. I will add some features too to keep up with 2023-24 technology.

Potential to be great

It has been ok. If you don't log in to your account you should offer a reduced pricing.

Does Most Things Great But Support Lacking and Company Inflexible

Good feature set, easy of use. All of this is in my review.

The Perfect Web Clinic

Our office's experience with Fusion has been incredible for both administrative personnel and therapists. This review is from the perspective of an office manager and not that of the therapists.

Fusion as a program is seamless in it's design and function. From scheduling, to billing, to note taking, Fusion has provided a simple software to manage these different tasks. The software is extremely easy to use and if you are unsure of how to do something there are options to read a "how-to" or the system will take you through the process, similar to a demo. The software itself looks modern, unlike other web clinics available, which still look stuck in 2009, thus making the experience very user friendly and pleasant to deal with.

Aside from the software itself, the customer service is where Fusion has one of it's strongest systems. I have yet to have a problem that has not been solved by a customer representative. The problems that have been worked on have ranged from simple quick fixes to more complex issues which have required further investigation on both of our ends. The support staff at Fusion is willing to go the extra mile to ensure that any and all problems are fixed leaving no stone unturned when searching for a solution. Their responses are quick (well under 24 hours) and are laid out in a way that anyone could understand. Rather than fix the problem and leave you unaware of the cause or solution, they make sure to explain each step so that the same problems can be dealt with in the future without their assistance. Fusion's support staff is top notch and will be do everything in their power to make sure that their customers are taken care of. This level of service stands out on it's own but is also appreciated after dealing with various insurance companies. on a daily basis.

Overall, I would recommend Fusion with 100% confidence to anyone who was looking to make use of a comprehensive software such as this. The software is easy to use and the support team is always a reliable resource for help. One last reason to go with Fusion is that they are always thinking of new ways to improve their software and are open to all criticisms and/or requests. It seems like once a month there is a new feature that has been added with the intent of creating a smoother experience. Fusion truly is a necessary tool in our office for both administration purposes and for our therapists and it is worth every penny.

Love this EMR!!

Great Tool for Therapy

Fusion

Fusion provides the best of both worlds

Fusion is very user friendly?

Fusion works great for my company.

Very easy to use.

Fusion is very functional and easy to use!

I had very minimal training with this software and have found it very easy to use!

Writing my daily SOAP notes

The pros and cons of Fusion from a therapist viewpoint

As a physical therapist I have used several electronic documentation systems and Fusion is by far the easiest to use. It is web based which is nice being able to access it without downloading special programs. The goals are tracked and graphed making progress easier to document. The system is occasionally glitchy and freezes on one graph while reviewing goals. This is easily corrected by refreshing the page. Fusion reminds you of up coming progress notes and re-assessments as well as an up to date to do list of any unfinished documentation. Reports are easily generated with the ability to customize what is reported (i.e. musculoskeletal, developmental, or neurological eval templates and subsections of the reports). There are some gaps in the evaluation templates as far as orthopedic special tests not being listed but new features are being added. The customer service personnel are quick to respond to emails and bug reports. Fusion handles it all from scheduling to documenting to billing and I highly recommend it for individuals working in the pediatric setting.

Love the schedule features!

The schedule is the best part of Fusion for us. We have 3 locations and therapists move between all 3 locations all week long. So it's great for them and the Administrators. The therapists struggled at first with the report writing because we want to personalize the reports and reformat them. It took several months for everyone to become comfortable with the adjustments they had to make. We do like the features for saving patient documents/records, helping to break our addiction to paper. Our bookkeeper feels Fusion is lacking with regard to accounting. Posting payments and applying credits is rather confusing. And it would be great if Fusion could link to a credit card processing program.

I am very pleased with the way Fusion and the engineers have taken an interest by meeting our needs on a couple of specific requests. We asked and they responded. That was very impressive and we loved that!

Outstanding customer service!

We researched for a long time to find a new EMR to meet both administrative and clinical staff needs. Fusion Web does just that. Pros: very intuitive, easy to use, automatic posting of payments from EOB's, great documentation, tracks PA's, fast billing/collection turn around, fantastic customer service, willing to assist you in all of your needs, quick phrases to ad to documentation, can print or email documents such as patient billing statements.
Cons: needs some more development on back office reports, such as, being able pull unpaid treatment codes or pulling unpaid claims into excel spreadsheets to send to payers.

Owner of pediatric practice

I'm not fond of the scheduler. I need to see how the PM component works before I give a 5 star

Still a couple things I would like to figure out, but overall been a very positive system.

We have had great experiences with Fusion Web Clinic. The customer service is wonderful!

Customer service is kind and very helpful.
When using Fusion, sometimes can be confusing with billing and doing invoices. When we print out invoices for our patients, they get confused by the "total charges, total credits, and balance." Most patients think they owe the total credits. Sometimes when patients need receipts of their payment, the only thing we have is the invoice that says paid, it doesn't seem like a receipt.
Fusion makes scheduling patients very easy.
Overall Fusion Web Clinic is easy to use or is quick to learn. Could use more helpful tips or things to make billing, insurance reminders or document reminders easier.

Phenomenal customer support

We have used fusion for a little over a year. The documentation system is extremely user friendly and customizable. The scheduling is also easy to use for our small clinic. We schedule for up to 5 therapists (so far- we are growing!) We have struggled a bit with billing, but that is more user error than the fusion system itself. It is constantly growing and changing and adding features to accommodate the ever-changing medical billing world. Customer support is unparalleled. I have never received kind, patient, thorough and exceptional customer service like this in any company. Ever. Emily is our support specialist. We adore her!

Great EMR for smaller offices

Fusion has proven to be the perfect EMR and billing software for our small therapy office.
The System is easy to learn and the billing program is very efficient. There are some limitations regarding billing protocol for some payers but they are working on that. We direct bill Medicaid and Tricare and bill other payers using Fusion. This has worked very well for us. I would recommend Fusion to any private practitioner or small therapy office. It is a great value given the reasonable monthly cost. I'm sure it works well for bigger offices, I just have no experience with anything but small practices.

From our first introduction to our current transition the product and the people are great!

Due to the unique scope of services we provide ranging from birth to three to Medicare clients, we are finding some limitations with the software, however we were anticipating most of these. The majority of our out-patient pediatric services are fully supported by Fusion. There are tutorial supports to aid in the transition, timely response to both e-mail and phone calls and the people are friendly, never judgmental and incredibly patient. We researched several software programs in our quest to find the best match for our needs and Fusion rose to the top with each encounter.

Thank you Fusion!

Fusion has significantly decreased the amount of time I spend doing paperwork! The short-cuts, preset evaluations and lists, and flow of information is wonderful and makes things so much easier and simpler. I also greatly appreciate the To-Do Lists and Reminders because it allows me to always know what paperwork I still need to complete. If I ever do have a problem with Fusion, the customer service team is extremely quick to respond and help. I am so thankful we implemented Fusion for our electronic documentation system!