Avis clients sur Dameware

Avantages

Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

Inconvénients

Dameware license is not cheap, at least I find LogMeIn Pro is cheaper.

Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

Avantages

Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software.

Inconvénients

May not be cost-effective for small businesses or individual users.Steep learning curve for users who are new to remote support and systems management.Some features may require additional setup and configuration, which can be time-consuming.Limited customer support options, with no phone or chat support available.

Avantages

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards.
2. The desktop app at is extremely light and simple to set up.
3. It enables the supported end-user to authorize the request for remote access. first
4. As long as other team members are logged in, you can invite or transfer the remote control to a session.
5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance.
6. It's reasonably priced since the price drops as you buy additional licenses.

Inconvénients

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart.
2. The procedure of seeking administrative rights on the client's PC is inefficient.
3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate.
4. Their support team isn't available 24/7 to support their customers

Avantages

Dameware is really easy to use and to understand.

Inconvénients

It is not really intuitive to save pc hosts to which I usually connect.

Avantages

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Inconvénients

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Avantages

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Inconvénients

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Avantages

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Inconvénients

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Avantages

Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.

Inconvénients

Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.

Avantages

Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.

Inconvénients

Eat to set up the agent and. To integrate it with the machines deployment.

Avantages

It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

Inconvénients

I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

Avantages

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Inconvénients

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Avantages

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Inconvénients

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Avantages

A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random.

Inconvénients

Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.

Avantages

I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation).

Avantages

We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides.

Inconvénients

I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself.

Avantages

I like the ease of use and the quality of the product.

Inconvénients

licensing without a doubt- every year it wants to talk to the mothership; our systems are behind a proxy and when we have 50 (or however many there are, probably more) that can't phone home and need to be authorized manually - and they have to be done by the person on whose SolarWinds account they are\were purchased on... it is a nightmare and we are looking at other products that don't make us jump through these hoops. It is ABSOLUTELY RIDICULOUS the amount of trouble this is. I have been using DameWare - I actually was the person who talked this company into buying it about 15 or so years ago - for a long time and the licensing is going to make me switch. Sad.

Avantages

Installs on first use of connection. Nothing to push or install before use.
Not really sure if there is anything "LIKE MOST" as this is the software that was given to me upon my arrival.
Good for someone starting out in providing remote support as the monthly cost is low.

Inconvénients

I feel it is clunky and a little antiquated compared to other tools on the market. There is no integration (except AD) that I can find with other tools or software. Many of the commands do not work in a large enterprise environment. We currently service over 500 endpoints and this software is just one of the many tools. Would like to see more integration into AD

You get what you pay for.

Avantages

I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. It's more than just a remote desktop connection, you get multiple authentication options and can maintain connects, sign in/out, etc. all while staying connected to the remote computer.

Inconvénients

We discovered some Windows 10 compatibility issues with our current version that we are working through (mostly by upgrading to the latest version).

Avantages

Cannot recommend this software enough, definitely worth the money. Being able to remote into an end users computer to troubleshoot issues/assist users, install software, etc. Has saved trips to come back onsite after hours, provided us a place to verify software installed and versions of software, verify and gather installed printer info, remote command line, even remote registry on the remote system. Most everything a system admin or support would need for troubleshooting is right at your fingertips to perform remotely.

Inconvénients

This software doesn't solve the issues by itself (of course we'd be out of a job if it did), but in all seriousness it's a great software there really are no cons.

One thing with the version we are running anyway is that once licensed under a particular user on the machine it is installed on, the software always has to be run as that user on that machine. This may be changed now however.

Avantages

I love the organization inbuilt into this program as well as the ability to access management tools directly from this computers entry in the directory. if i need logs from a machine i just pull them from dameware. if i need to drop to a console of a remote machine i dont have to rdp in first to then open a command prompt.

Inconvénients

This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution.

Avantages

Easy to remote software. Pretty easy setup and installation. Don't need any end user intervention why remoting into a desktop machine.

Inconvénients

Sometimes take a litte time to populate all the computers that we have in active directory. Nothing really I dislike about the software.

Avantages

Being able to connect to a computer without having to log in on that computer is the best feature. I allows for quick observation of the users problems, allows connection if no one is attending to the remote device and you don't want to and can't log out the current user.

Inconvénients

Nothing really, the interface could use some updating maybe, it works great but still has that Windows 98 look to it kind of.

Avantages

Ease of use. Recall of IP/hostname. Dual display view and more. Configurable. Secured. Ping feature is cool, simple yet powerful during reboot.

Inconvénients

Annoying encounters of old and new clients/agents not installed; other annoying errors during connection. A bit expensive per license.

Avantages

At the company I work for, we use Dameware to provide IT support to our customers, it has a fast and stable remote connection, allows you to leave the access configuration recorded and save the accessed computers to facilitate a new access.
Very good.

Inconvénients

The file sharing process could be improved, as in Anydesk that we copied from our screen and pasted on the micro client screen.

Avantages

It can push the client to the target machine even when it is unattended and logged off. Unlike RDP the screen is shared with the user so that help and support can be provided.

Inconvénients

The mirror driver has interfered with video drivers in some cases. Also when connecting to a client with a screen resolution much higher than mine I have to scroll like crazy to get around their screen. I recommend screen scaling to fix this.