Avis clients sur Zoho One

Avantages

Je l'ai utilisé pendant près d'un an et je suis très satisfait de cette suite car il couvre tous les besoins de mon entreprise.

Inconvénients

La nécessité d'une bonne connexion internet pour profiter pleinement des fonctionnalités, et le fait que certaines applications sont encore en cours de développement et peuvent présenter quelques bugs ou limitations.

Avantages

Zoho One possède de nombreuses fonctionnalités avec l'accès aux logiciels de la suite Zoho. On peut vraiment tout faire (ou presque) !

Inconvénients

L'inconvénient de Zoho, c'est sa complexité pour paramétrer l'outil. On peut le personnaliser à peu près partout, mais encore faut-il savoir comment personnaliser. Les réglages et automatisations sont nombreux mais dispersé dans tous les paramètres de tous les outils...

Avantages

I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne.

Inconvénients

It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience.

Avantages

Zoho One is the perfect solution for small and particularly, micro businesses.
The alternative is that you use multiple tools that you have to then manually integrate. Or pay for another tool to integrate them. With Zoho One, you get Zoho's versions of those tools included! This can save you a huge amount of time and money so you really get to focus on the actions needed to grow your business.
Zoho One does more than you need it to do, and that's a good thing! Because it will provide you with capabilities and options to make your life easier and your business more effective, and they're there, already accessible to you. If you decide you want to launch a subscription service or membership, there's a system already there. If you start employing people, there's a HR solution. If you want to get really advanced and built your own custom applications, that's there too.
Finally, when you start using all of these individual products, it's a massive weight off to know that they are all tightly integrated. You don't need to work out how to add your customers onto your mailing list or know which ones are engaging with you on social media. You don't need to check multiple systems to find out if your customer has their invoices. It's quick and easy to integrate the applications, sort out duplicates, and ensure your data is as clean and tidy as it can be.

Inconvénients

The only reasons I can see for not going with Zoho One are:
1. That you need a more specific tool to accomplish a specific job. Zoho's tools are industry leading in their own right as standalone products, but if you're just looking for the best marketing automation software, or the best tool to manage Instagram, then you might be able to find more features elsewhere. Zoho One excels on balance because of the added benefits of using all of the different apps together.
2. That your business is rapidly growing, and you need to use other software as well. If you need to use Microsoft 365, or you have to use Xero or Quickbooks, or communicate via Slack, then the cost benefits of Zoho One will start to diminish. Also, if your headcount is growing rapidly then £35 a month might start getting a bit steep as you may find that only 2-3 people need access to the marketing tools, while only your bookkeeper needs to use Books. In this instance you might be better off licensing the individual tools separately, or combining Zoho's other platform packages.

Alternatives envisagées 

Pipedrive, Salesforce Platform, HubSpot CRM et Zendesk Suite

Pourquoi choisir Zoho One 

Zoho's tools were much easier to setup and integrate, and the customer support is brilliant.

Logiciel antérieur 

Capsule, Freshsales, Freshdesk, Freshchat et Shopify

Pourquoi passer à Zoho One

Zoho One had all the features and applications I needed as an end to end solution for the businesses I have worked for and run myself.

Avantages

Nothing at all! There was absolutely nothing useful about this software and I would strongly urge anyone considering it to think twice.

Inconvénients

Terrible customer service. The software is full of bugs. There's nothing "seamless" about it.

Alternatives envisagées 

Salesforce Sales Cloud et HubSpot CRM

Pourquoi passer à Zoho One

They talked a good game. Unfortunately, they're nowhere close to being able to back it up!

Avantages

1. Their AI tracking of lead systems alone is an inexpensive tool that's beyond today's standards of capabili.

2. Unlimited tracking of website visits with a simple Javascript is by far the most detailedinterface!

3 unlimited domain create at no additional expense is a major plus. Especially when running lead generating campaigns.

4. When Covid-19 restrain hit, the ZOHO team added Go Meeting with basic capabilitiesat no extra cost, and improved features at a reason price.

7. Almost identical capabilitiesto the multi million AI CRM by Adobe. But at price of $600 a year.

8. Pre sales customer sales reps will design a workflow model based on your needs. This is a huge saving of time when considering the many hours required onboarding into a new CRM.

9. More than 40 apps included!

10. Having the capability to custom create tabs containing documents and pictures within each contact is a huge time saver. Especially reviewing a contact, or a contractors certification all within the same area. Verses trying to figure out which cloud drive is where the source document is located.

Inconvénients

1. Too expensive for small businesses,

2.Interface Too complicated

3. There are many Customer support variations. To get them to respond pre-sales is very fast, but after you're subscribed, it take a week to a month to respond.

Alternatives envisagées 

Claris FileMaker, Salesforce Marketing Cloud Account Engagement et Salesforce Sales Cloud

Pourquoi choisir Zoho One 

Goldmine dollar for dollar was too expensive. But ZOHO was much more competitively priced, and had many more than 40 high quality apps included.

Pourquoi passer à Zoho One

40+ Apps included, verse separate apps with other companies.

Avantages

Zoho One, is an overall enterprise platform gravitate in and around the CRM application first and foremost. We use it every single day. it's highly customizable, flexible integrations galore.

We use the email templates quite frequently, that's a real timesaver. We’ve integrated RingCentral our VoIP phone system; with that you can click call any contact in your database.

If you have any understanding of coding you can create whatever it is that you want, that said you also need the time to do it. if not you can use your zoho one partner or zoho one support.

If you have the money you can work with a zoho partner and they will make your entire system cook eggs washing dishes and mop the floors. The functionality's available or just endless and it's only limited by your imagination.

Zoho One support group does not have the intuition or business understanding on how you need to accomplish your tasks do not rely upon them to give you any kind of insight or guidance they can only answer specific questions that you ask them. if they don't know they will do the research and get back to you.

Inconvénients

I’d the cons with Zoho One there is a learning curve, but isn't that the case with anything that you engage?
My impression at first was that this thing was ready to go the moment I turned it on… Oh no not the case. but if you give it time you'll figure out exactly what you need and you can get that addressed by support.

Alternatives envisagées 

Dynamics 365 et Salesforce Sales Cloud

Pourquoi choisir Zoho One 

Simply put we out group act

Logiciel antérieur 

Act!

Pourquoi passer à Zoho One

Salesforce is astronomically pricey, in addition to that I have to hire a full-time programmer just to use the system. That’s like needing a mechanic on staff so you can drive your car, that's just ridiculous. Microsoft Dynamics requires you to work with a partner and their minimum investment upfront was $5000. I really wasn't ready to spend that kind of money, I couldn't justify it. I could program Microsoft Dynamics myself and I'm still required to start off with that partner and pay them that $5000 minimum bound.

Avantages

Zoho One tries to offer a lot all for one price--too much perhaps. With 40+ applications all integrated you can do a lot. Keep track of your customers, electronically keep track of their signed documents, conduct meetings with them and share your screen... on and on.

Inconvénients

Zoho One has glaring shortcomings. You will get frustrated if you rely on the software's promises.

For example, it's an accounting software, with inventory tracking and project management, but you can't keep account of the inventory items you use to complete a project. If you want to know how much a project cost the company, incredibly you can't count the cost of the inventory items you used in the project. You have to recreate everything in Excel to know that.

Or if a vendor worked on two projects, I am still trying to figure out how to pay them with one payment, and split the amount to each project in Zoho.I have to pay them with two different transactions. The question stumps the support techs, who usually seem like this is the first time someone has asked them that question.

The tech support people are often figuring out the software with you. It is not uncommon to spend an hour or more on a support call and not having your issue resolved. (BTW, I do not recommend paying extra for premium or onboarding support. A significant number of appointments are missed or start late. Technicians often don't know the answers and put you on long holds.)

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à Zoho One

Cost and the promise of a fully integrated software.

Avantages

Gives insights and a project based dashboard for all tasks and billables

Inconvénients

A feature to choose a less cluttered UI or a more comfortable space would be a great addition to this platform

Alternatives envisagées 

Asana

Pourquoi choisir Zoho One 

Zoho offered more apps to integrate

Logiciel antérieur 

Trello

Pourquoi passer à Zoho One

Zoho has more app integrations and a larger suite on offer

Avantages

I love that it rolled multiple software needs into one. This allowed me to consolidate my software monthly subscription fees, and reduced redundant data entry/reentry

Inconvénients

I don't like that it takes a long time to set up. But this is key to flexibility. Realistically, I wish the Booking feature was less clunky and more useful like calendly.

Alternatives envisagées 

Quickbooks Online

Pourquoi choisir Zoho One 

Unified workspace. Less cost. More customization. More integration.

Logiciel antérieur 

Calendly, QuickBooks Desktop Pro et Google Workspace

Pourquoi passer à Zoho One

It cost less and did WAY more.

Avantages

Currently, it is the best software around, in terms of features and pricing in marketing.

Inconvénients

too many tabs so users might get confused in the beginning they should run a demo for their users.

Avantages

So many services and products all for one price with one sign in.

Inconvénients

Internal integrations couldn't help me bring together everything in one place. Internal! External integrations were sometimes lacking too. Support takes too long to respond, over 24 hours when tech issues come up. They don't always solve your problem either.

Avantages

Great functionalities, comparably easy and thus, fast to set up. Everything in one platform under one transparent license. Perfect as a single all-in-one software for small and mid-size companies and organizations.
Availability super high, hosting and updates very smoothely.

Inconvénients

As ZOHO develops fast, sometimes there are overlappings between apps.

Avantages

It seems they have everything in one, and all integrated. When I was looking for each piece, their name kept popping up as in the top choices for each product... especially social media.

Inconvénients

Reporting for accounting was not up to what I am used to. They have a lot of reports, but they aren't very customizable. You basically get what they provide, which is still a lot! I also kept running into a few bugs. And many people have feature suggestions. So it seems like their low price is reflective of this.

Avantages

Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products!

Inconvénients

Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.

Avantages

The capabilities of the suite of products is unmatched! The price is what really blew me away.

Inconvénients

no cons. Its great software for a super affordable price.

Avantages

A great ecosystem of apps centered around Zoho CRM.

It covers most of what a business needs to manage/automate.

It doesn't require much to make apps share/use each component's data.

Inconvénients

Zoho One doesn't include all Zoho's apps... the team is pushing more, but still, we are missing Zoho Commerce and Zoho Connect (external community) as part of the package.

Avantages

With Zoho One you really receives everything to run a company. It's very nice to have everything at the same place. And the integration between the various tools they have are superb. If you're like me, a bit technical, it's really nice that you can customise you company's workflow (Zoho Flow) and even develop internal applications easily (Zoho Creator).

Inconvénients

It can be a bit overwelming with att tools and options in the beginning.

Avantages

I love their inclusive suite of other products which all talk to each other.

Inconvénients

I use about 10 key products which does the job for me and I am satisfied

Avantages

For the per month fee, you get a host of apps at your disposal. If you're an entrepreneur, I highly suggest looking at Zoho One. Even small to mid-sized business (depending on industry) can use Zoho One to power their work force and streamline loads.

Inconvénients

The only gripe I have about Zoho ONE is that once you sign up for it, you're stuck with having to pay for each additional team member. So, as a small business owner/entrepreneur, I might only need all or most of the apps for myself and my assistant just needs email. I will have to pay for her as well.

Avantages

There is an abundance of applications in the Zoho One package. However, there are bugs that could have a significant negative impact on your business. Meanwhile, the Zoho technical teams appear to be more focused building new apps rather than service the one they have started.

Inconvénients

The customer service is just horrible (pre-sales, basic, premium and enterprise) + they charge a percentage of your monthly billing to get premium or enterprise - which equals the quality of other vendors standard customer service.

Contacting customer service is a lengthy, wholly unsatisfying experience. Taking days to resolve a simple issue, which in many cases requires several call backs and/or emails?!?!?!

Avantages

It seems in the begining that you found one stop solution to all your needs.

Inconvénients

The company has worst customer services.
The support team is always evading you and end up leaving you in frustation.
The apps are poorly designed and problematic.
The emails always lands up in spam and they have Zero real solution to it.

Avantages

The product is good and cheap as long as all you need is basic. As soon as you need tech support you've got a big problem. It is the worst support I have ever experienced

Inconvénients

The tech support is the worst I have ever had

Avantages

This is an incredible value for the money. You get access to a significant amount of apps that are really amazing for business.

Inconvénients

The support is horrific. I called to get help setting up the software (which clearly I was calling because I knew I was doing it wrong) and they started putting alerts on my account that there was not the right number of licenses purchased. The person I was talking to created an extra account without my knowledge and then was trying to get me to be charged for it. (we only needed 2 accounts and they were trying to create 3).The whole experience was bizarre. Thank goodness the product is good.

Avantages

I like that this is capable of integrating with a lot of different platforms to run smoothly.

Inconvénients

The least like the support service that is offered. It takes quite a while to get some assistance in support of the platform.