Avis clients sur Zoho Desk

Avantages

Ce qui m'a le plus plu dans Bureau Zoho, c'est la gamme complète de fonctionnalités qu'il offre pour la gestion d'entreprise. Les fonctionnalités de gestion de projets et de tâches, ainsi que les applications de CRM intégrées ont eu le plus d'impact pour moi et ont considérablement amélioré l'efficacité de mes processus métier.Le produit est également très facile à utiliser et la plateforme est bien organisée, ce qui facilite la navigation entre les différentes applications. De plus, l'interface utilisateur personnalisable permet aux utilisateurs de personnaliser leur expérience en fonction de leurs besoins spécifiques.L'intégration avec mes processus métier existants a été facile grâce aux nombreux outils d'intégration et de personnalisation disponibles dans la plateforme. J'ai pu facilement connecter mes différentes applications existantes à Bureau Zoho, ce qui a permis une utilisation fluide et sans accroc.Dans l'ensemble, Bureau Zoho est un excellent choix pour les entreprises qui cherchent une solution complète et facile à utiliser pour la gestion d'entreprise, avec de nombreuses fonctionnalités utiles et une grande flexibilité pour répondre à leurs besoins spécifiques.

Inconvénients

Bien que Bureau Zoho soit un excellent logiciel de gestion d'entreprise, il y a certaines fonctionnalités qui pourraient être améliorées ou ajoutées pour améliorer encore l'expérience utilisateur.Par exemple, certaines fonctionnalités de reporting et de création de rapports personnalisés pourraient être améliorées pour fournir des analyses plus détaillées et personnalisées. De plus, il y a quelques fonctionnalités avancées, telles que l'automatisation de tâches complexes, qui pourraient être améliorées pour les rendre plus faciles à utiliser.Bien que l'intégration avec mes processus métier existants ait été globalement facile, il y avait quelques aspects du produit qui étaient un peu difficiles à utiliser, tels que la configuration initiale des paramètres de l'application. Cependant, une fois que j'ai compris comment configurer ces paramètres, l'intégration s'est avérée relativement facile.Dans l'ensemble, bien que Bureau Zoho soit un excellent logiciel de gestion d'entreprise, il y a encore quelques fonctionnalités qui pourraient être améliorées pour améliorer l'expérience utilisateur. Cependant, ces limitations mineures ne sont pas suffisantes pour remettre en question l'efficacité globale du produit pour les entreprises.

Avantages

L'intégration de Zoho Desk à Zoho CRM change la donne. L'interface utilisateur est intuitive et les fonctionnalités d'automatisation sont puissantes.

Inconvénients

Certains modèles d'e-mails par défaut peuvent être funky, mais c'est une solution facile.

Avantages

- Le suivi de l'historique des clients
- Le système de tagging
- Personnalisation des status/workflow
- Lien avec la base de connaissance

Inconvénients

- L'ergonomie est contrintuitive
- Les notifications sont inutilisables
- Pas de mise en avant des pièces jointes
- La recherche n'est pas fiable

Avantages

L'intégration avec le produit a été facile et ce que j'ai apprécié est l'éfficacité des gestionnaires

Inconvénients

Certains des processus sont difficiles et les notification sont difficiles à utiliser

Avantages

L'outil est bien pensé pour effectuer du tracking poussé sur les demandes entrantes. De plus, l'historique de chaque lead/client est très avancé également.

Inconvénients

L'ergonomie peut laisser parfois à désirer et il est difficile de retrouver ce que l'on souhaite (même via la recherche)

Avantages

la facilité d'utilisation de la plateforme, ainsi que la capacité à centraliser les interactions avec les clients via différents canaux, tels que la messagerie en temps réel, les e-mails et les réseaux sociaux. Les fonctionnalités avancées telles que l'automatisation des tâches, la gestion des tickets, la personnalisation de l'interface utilisateur et l'analyse des performances ont également été appréciées par les utilisateurs.

Inconvénients

les fonctionnalités de personnalisation limitées et des des difficultés à intégrer le logiciel avec d'autres outils de leur stack technologique

Avantages

la répartition des appels via l'agenda est très pratique et intuitive

Inconvénients

le logiciel est assez couteux pour une petite entreprise

Avantages

Une des meilleures sur le marché surtout avec l'intégration avec bigin.

Inconvénients

Il serait souhaitable de proposer une offre de prix abordable pour les autoentrepreneurs.

Avantages

Zoho Desk me permet d'avoir une gestion centralisée des tickets, de les suivre de manière transparente à travers différents canaux et de les attribuer automatiquement aux agents de support appropriés. Il me permet aussi d'automatiser les tâches manuelles et répétitives liées à la gestion des tickets de support client, ce qui me permet de me concentrer sur des tâches plus importantes.

Inconvénients

Je n'ai pas rencontré de problème avec cet outil pour le moment.

Avantages

L’appli Android Les mailsLe suivi des tickets

Inconvénients

Je n’en n’ai pas vu même avec la version gratuite

Avantages

Simple à utiliser, les différents états me permettent de suivre le ticket client

Inconvénients

pas de remarque particulière à faire, l'outil corresponds à mes besoins

Avantages

Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.

Inconvénients

If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.

Avantages

• When you choose to connect everything with his website or application, it offers a straightforward widget code with only a few clicks.• For iOS and Android smartphones, there is an extremely user-friendly specific app for Zoho Desk.• The dashboard interface makes it simple to keep track of every single one of your complaints and agents.• Each ticket may have tags added to it so you can categories and analyze it for problems.• Interacting with consumers through various ways• Cross-departmental teamwork • Handling minute gears and cogs • Automatic ticket assignment

Inconvénients

• A key element that is lacking from Zoho Desk is the absence of a desktop application.• The Recent items shortcut icon may have been better positioned just at top header menu rather than the footer.• The footer menu requires larger icons because some of them are difficult to see on smaller displays.• Certain features' functionality depth may seem constrained as prices increase.• The system has to be heavily customized in order to function.

Avantages

"The integration of multiple customer support channels in Zoho Desk allows for efficient and effective management of customer support on a single platform."

Inconvénients

"Zoho Desk offers different pricing plans to cater to the needs of different types of businesses. However, some of the more advanced features, such as integration with third-party applications, are only available in the higher-priced plans. This means that small businesses or customer support teams with limited budgets may not have access to these features and will have to settle for the basic options of the application. This can limit the company's ability to provide comprehensive and effective customer support."

Avantages

The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.

Inconvénients

Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.

Alternatives envisagées 

Freshdesk et Zendesk Suite

Pourquoi passer à Zoho Desk

Zoho Desk has several advantages over its competitors in the help desk software market. Firstly, Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM, Zoho SalesIQ, and Zoho Projects. This makes it easier for businesses to have a comprehensive solution that streamlines their sales, marketing, and support operations.Another advantage of Zoho Desk is its affordable pricing. Zoho Desk offers a range of pricing plans that are affordable and scalable for businesses of all sizes. In fact, its pricing is often more competitive than other help desk software solutions in the market, making it an excellent value for businesses looking to streamline their customer support operations.

Avantages

Numerous benefits are available with Zoho Desk for effective customer support management. Businesses can handle and track client inquiries easily thanks to its extensive ticketing system, assuring prompt answers and effective resolution. Automation capabilities in the program, such chatbots and email templates powered by AI, streamline support procedures and boost output. Additionally, Zoho Desk offers strong reporting and analytics capabilities that provide insightful data on customer satisfaction and the effectiveness of the support team. Additionally, the software's collaboration features help support workers effectively collaborate and share expertise, improving client experiences and increasing customer retention rates.

Inconvénients

Even though Zoho Desk has many advantages, there are a few things to take into account. The software's learning curve is one drawback, especially for new users who might need some time to become used to its features and functionalities. Some users have also mentioned sporadic speed concerns, such as delayed loading times during periods of high usage. Even though these flaws are small and have little effect on Zoho Desk's overall performance, fixing them could improve both the software's usability and dependability.

Avantages

1. Zoho Desk offers a wide range of features, including ticket management, knowledge base management, automation, analytics, and multichannel support. .2. The clean and organized layout ensures that agents can quickly access the information they need, resulting in improved productivity and efficiency.3. Zoho Desk integrates seamlessly with other Zoho applications as well as popular third-party tools. This integration capability enables businesses to leverage their existing systems and create a unified workflow, enhancing productivity and efficiency.4. Zoho Desk provides ample customization options, allowing businesses to tailor the software to their specific needs and branding.

Inconvénients

1. While Zoho Desk's interface is user-friendly, there may still be a learning curve for new users who are unfamiliar with the platform. 2. Some advanced features and capabilities are available only in the higher pricing tiers of Zoho Desk. 3. The level of customization for reports may be limited compared to some other software solutions. Businesses with specific reporting requirements might find the options somewhat restrictive.

Avantages

An advantage of Zoho Desk is its flexibility. The platform offers both free and paid versions, with a range of pricing options to suit different needs and budgets. The free version provides a basic set of features, while the paid versions offer more advanced features, such as custom branding, advanced analytics, and integrations with other tools.

Inconvénients

A potential downside is that the platform's free version has limitations. For example, free users are limited to a certain number of tickets and channels, and there is a limit to the number of agents who can access the platform. This may make it difficult for some users to use Zoho Desk effectively without upgrading to a paid version.

Avantages

it is simple and very easy to use. It helps in online meetings and distributing work and managing project.

Inconvénients

the price is litle bit higher for normal users.

Avantages

The ticketing management, Multi-channel support, automation and workflow, and knowledge base.

Inconvénients

Reporting, customization, integrations and analytics

Avantages

This app is super easy to use. You can use it for customer management. This app is helpful if you are running a small business and wants to track online orders. Customer support is incredible good

Inconvénients

Sometimes this app lags. May be i have a weak internet connection

Avantages

Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without.

Inconvénients

Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems.

Alternatives envisagées 

Freshdesk, HubSpot CRM et Zendesk Suite

Pourquoi passer à Zoho Desk

I was already a Zoho Mail user and it made sense to me to try to use all tools by the same company to keep everything more simple and make connecting two tools easier. This also meant less account creations and such.

Avantages

There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.

Inconvénients

The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.

Alternatives envisagées 

Bitrix24

Pourquoi passer à Zoho Desk

We were at that point involving Zoho for their salesIQ so we know its a strong stage. I was dazzled with the combination to our exisiting frameworks ( I have right now sent it on a test site, hoping to go live presently)The tagging framework is fantastic and permits a decent level of customisation. There is additionally less time engaged with going live rather than similar frameworks presented by Engagebay or utilizing power computerize on Office.The CRM abilities are the ideal good to beat all for us, yet we haven't utilized this capability a lot as of now.The folks additionally have great instructional exercises accessible, which responded to a large portion of my inquiries, so I have not needed to connect with help (yet).

Avantages

The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.

Inconvénients

We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.

Alternatives envisagées 

Zendesk Suite

Pourquoi choisir Zoho Desk 

Our contract had expired with our previous provider, and we felt we wanted a fresher change.

Logiciel antérieur 

Freshdesk, NinjaOne et Zendesk Suite

Pourquoi passer à Zoho Desk

The price was a deciding factor, and the support offered.

Avantages

Zoho Desk is a fantastic help desk software that has everything you need to deliver top-notch customer support. It's user-friendly, intuitive and comes packed with a plethora of features that streamline support operations and make life easier for agents and customers alike.

Inconvénients

The only downside to Zoho Desk is that it can be a bit overwhelming at first, with so many features to explore. However, once you get the hang of it, it's a breeze to use.