Avis clients sur SendGrid

Avantages

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime.

The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns.

From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

Inconvénients

As far as technical aspects are concerned, there is nothing which I don't like.

On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites.

Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

Alternatives envisagées 

Sendinblue

Pourquoi passer à SendGrid

Going by various product reviews and comparing the various plans offered by different vendors, we decided to select SendGrid as the best choice for our email requirements.

Avantages

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Inconvénients

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Avantages

Ideally, we were using the service of Sendgrid since more than three years, earlier it was working very good but after acquiring by Twilo it become worst, as they do not change the shared IP addresses, due to which mails were getting spam and have complaint several times with customer support but no proper response

Inconvénients

Currently will not recomended to anyone

Avantages

Yes, at once it was a king of email marketing but after takeover by Twilio, the service becoming worst with my experience, as they do not change there shared IP's, though you complained to customer service but they also do not have anything help out, have used Sendgird around 5 years with three different account but now have stop using the service, as the result is zero

Inconvénients

The cons is that they failed to change the shared IP's on regular basis, because of which email comes to spam instead of Inbox

Avantages

SendGrid is the best option to boost your business ahead or rather your marketing emails; its detailed reports on clicks, opens, subscribers and even spam lets you revise or edit your campaigns and thus increase conversion. SendGrid is best known for its editor, which lets tailor your emails according your needs, both demographic or geographic.

Inconvénients

Actually, I become slow to recommend SendGrid due to its limited features of contact management; it does not provide many options compared to Mailchimp. I also did not like its pricing, which determines the quality of your SendGrid dashboard.

Avantages

SendGrid's Template Editor is an absolute game-changer! This intuitive, user-friendly tool has made crafting responsive and visually appealing emails a breeze. With a variety of pre-built templates and effortless customization options, creating the perfect email design for my audience has never been easier. The built-in testing feature also ensures my emails display perfectly across devices. The Template Editor has genuinely elevated my email marketing efforts, resulting in higher engagement and conversions.

Inconvénients

There is nothing that I can report negative about this tool.

Avantages

Sendgrid is very reliable and feature-full when it comes to sending emails, I mostly dealt with using them as a sort of relay for our email services, because of their high reputation in the field, you know your emails are going to go to & from, without issue.

Inconvénients

The documentation can be a bit lacking sometimes, often you need to rely on third party information, which isn't inherently bad, we are all used to googling.

Avantages

SendGrid's Email API integration has made my life easier! It seamlessly connects to my platform, automating email sending without compromising deliverability. With a user-friendly interface, customizable templates, and detailed analytics, I've seen significant improvements in my email campaigns. This feature saves me time and effort, allowing me to focus on other crucial business aspects. If you're seeking a reliable email solution, SendGrid's Email API is the way to go!

Inconvénients

I did not find any cons in SendGrid yet.

Avantages

Sendgrid is the default email service provider for the no-code tool Bubble. Although it has a some minor issues like email are often landed in spam folders, it is easy to set up and working as expected most of the time.

Inconvénients

Some minor issues like email are often landed in spam folders, important emails mistakenly blocked as spams or not sent on time

Avantages

The platform is functional and sufficient for a few newsletters/emails without the need for perfect templates.

Inconvénients

It is very difficult to design a newsletter using their drag-and-drop feature. You should not be too demanding on the design. Moreover, analytics are also limited compared to competing tools.

Avantages

It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.

Inconvénients

The configuration part is terrible. When you add Sendgrid add-on through Heroku it gets blacklisted instantly. When you tried to a new account the signup process is terrible. They have added 2FA and sender authentication that is a good thing but that is a nightmare for a project with multiple devs and having multiple environments. They need to add features for developers.

Alternatives envisagées 

Sendinblue

Pourquoi passer à SendGrid

I decide to choose SendInBlue over SendGrid because they have become terrible with their initial configuration.

Avantages

Love the UI, the simplicity of the setup, the training / onboarding videos, and the ease-of-use. It's a great tool. Also, the visual template builder is great.

Inconvénients

I ended up switching to Mailgun just to test things out - and honestly, they're both pretty amazing, but I stuck with Mailgun because (at least at the time I switched) they had a more generous "free" plan.

Sendgrid is great though!

Alternatives envisagées 

Mailgun

Pourquoi passer à SendGrid

Well, I do use both still, but probably use Mailgun more honestly - just because they have a more generous "Free" tier. But Sendgrid is just as good, honestly.

Avantages

Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system

Inconvénients

Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

Avantages

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Inconvénients

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

Alternatives envisagées 

Sendinblue et Mailjet

Pourquoi passer à SendGrid

Because of its deliverability.

Avantages

We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us

Inconvénients

No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users

Avantages

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Inconvénients

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Avantages

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Inconvénients

Recently there's been a change with their new API which has been nothing short of woeful.

We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong).

This has been for invoices and payslips which are highly sensitive information to be missing or duplicated.

It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately.

The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.

Avantages

The easy integration with their API and out of box integration with dozens of third parties. Easy to use SMTP gateway service and amazing free to start plan.

Inconvénients

Office365 now blocks most of Sendgrids IP ranges which makes delivery difficult in some cases. You can how ever upgrade to a dedicated IP and this isn't an issue with their software. Other than that, have more than 1 api user on the entry plan would be great but what can I complain about..

Avantages

It's been over 2 years of using Sendgrid for many things within the marketing team. The code editor allows for effective e-mail marketing campaigns. SendGrid has tons of useful e-mail templates.

Inconvénients

SendGrid doesn't have an intuitive GUI to edit like MailChimp. To make a custom e-mail marketing campaign you must know how to code.

Alternatives envisagées 

HubSpot Marketing Hub et GetResponse

Pourquoi choisir SendGrid 

Cost and ease of use.

Logiciel antérieur 

GetResponse

Pourquoi passer à SendGrid

Budgetary limitations

Avantages

it was quite easy to setup to use transactional emails and there was a free tier to start which is great for startups

Inconvénients

the reputation of the shared IP is not really good and we still landed in spam. the biggest problem we had was that from one day to the other my account was supsended because "we were sending spam". No warning upfront, no chance to react upfront - just the information the we are suspended now. The problem: this e-mail came on a Thursday evening (out of office for me) and I reacted on Friday. The support did not answer anymore so we where off over the whole weekend cause their complience team is available only during weekdays business hours. The 24/7 chat support could not help me either. I needed to wait and we lost a lot of signups during those days off. Finally I got an example from them and could identify the problem. What I worry about is the fact that we did not get any warnings and no examples. If they would simply warned us upfront we would have solved everything right away and we would not have lost so many days without transactional emails.

so - really a very poor support experience.

Avantages

It has a good set of features, not many competitors covers all the functions provided by SendGrid

Inconvénients

The customer supports is very bad. It was quite much better before it was bought by Twilio. When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%). Their support was not responsive and their only option was to pay for more dedicate ips, increase or cost by x6....and only for sending a few emails per day.

Alternatives envisagées 

Mailgun

Pourquoi passer à SendGrid

Better reputation.

Avantages

We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.

Inconvénients

I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool

Alternatives envisagées 

ActiveCampaign

Pourquoi passer à SendGrid

ease of use

Avantages

Generally set and forget for the years that we've used them, but reliability has been a major problem recently -- see cons.

Inconvénients

Ever since last September, we've had about a 1% error rate with Sendgrid due to random 406 errors. Based on what we've seen on the internet, we're not the only ones. As a utility integration that the rest of our software depends on, this is wholly unacceptable. Imagine your product, and imagine that 1% of emails your product sends just randomly fail.

Sadly, their support has no drive to actually solve the problem. We've been back and forth with their support for months now with no resolution. The last three interactions are about them asking about a different key in our request, one key at a time. This is the interaction after "escalation". At this point, we might get through describing a single API request by the end of the year.

Strongly recommend to just go with any other vendor that actually works. As a utility play, there is no way you can afford to spend time worrying about whether your email provider is reliable.

Avantages

The uptime and delivery monitoring service is the best in class. No doubt large enterprises like Uber, Spotify, etc. use sendgrid for their email delivery. Additionally, its overall communication tools suite like Twilio SMS, Whatsapp business make it an all in one solution for all the communication related APIs

Inconvénients

Probably needs a little elaborative developer documentation with respective to example code samples for a newbie.

Alternatives envisagées 

Sendinblue

Avantages

We used Sendgrid for our Email Marketing. I loved the technology, the cost was okay and easy to implement.
It also optimized to reach user inbox instead of spam.
It could also be integrated to CRM of your choice which team liked.

Inconvénients

The support, I mean, if you are paying $100,000 an year, we expect a dedicated person, which was not available. Even the sales team felt like more to make sales than worry about use case or team.