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Twilio SendGrid est un outil d'e-mail marketing basé sur le cloud qui aide les spécialistes du marketing et les développeurs à gérer les campagnes et à stimuler l'engagement du public. Ses fonctionnalités clés comprennent les...
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- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
SendGrid - Best Email API for sending marketing emails
I use SendGrid for sending communication and marketing emails to thousands of customers every day. Sending close to 100,000 emails per month and the quality of service is quite good. Must say I am happy to use SendGrid.
Avantages
The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime.
The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns.
From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.
Inconvénients
As far as technical aspects are concerned, there is nothing which I don't like.
On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites.
Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.
Alternatives envisagées
BrevoPourquoi passer à SendGrid
Going by various product reviews and comparing the various plans offered by different vendors, we decided to select SendGrid as the best choice for our email requirements.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
E-mail Marketing optimized for Professionals
SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space
Avantages
The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.
Inconvénients
They do not have a way to graphically edit particularly easily like with MailChimp.
To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop.
On the upside this got us to learn how to code better.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
One of the best email sender platforms on the market
We use it for our transactional emails mostly. It was an easy set up. Creating emails was also an easy process, we started with their design interface and then moved to coded emails.
Avantages
Very easy to create email templates, and integrate with your website. The tool handles really well bounces & spams. We've never had problems with it.
Inconvénients
In the reporting, the unique open email seems to be based on events happening from devices. So if I open the same email from desktop and then from mobile, it will be 2 unique opens. I think this should be based on the actual email.
Les meilleures alternatives à SendGrid
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Auto-ban
Avantages
None. Our account was locked with no explanation before we could log in for the first time (please understand, we were banned before we could ever try the actual service) and there is no explanation given, and no way to contact the company.
Inconvénients
Sendgrid automatically banned our account - WITHOUT us ever logging in. I put in an email address, signed up, and then received notification that they "cannot support your account at this time" and "Thank you for your interest in Twilio SendGrid, best of luck with your future endeavors." I want to be clear. There was no communication. There was no explanation. There was no avenue for appeal. There was only an automated response from a system, and then to contact support you have to "log in" - well I was never able to log in, not once. They gather your user count on sign up. We are a small company, of fewer than 10 users. I have to wonder whether my user base had been 10,000 instead whether we would've been able to at least talk to someone... To find out why?
- Secteur d'activité : Politique publique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Perfect for my use case
Our use case is simple: We need reliable deliverability of emails to up to 2,500 addresses, three times weekly, and we need to be able to track bounces, address changes, etc. easily. Sendgrid provides that service well and at an affordable price point. It also offers traditional "email marketing" services, which we do not use and cannot evaluate. For our needs, it's a solid offering.
Avantages
The media center I run submits three political op-eds per week to about 1,300 newspapers in the US (and sometimes another 1,200 internationally). Sendgrid delivers those emails in a timely manner and keeps track of bounces, etc.
Inconvénients
Setting up to use the API from a custom email address is a bit cumbersome.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customer Service Is Terrible
As long as you don't have an issue and need CS their tech works great and have a good value proposition. When I can find another company with a similar value proposition and even decent customer service I will switch.
Avantages
They present a good value and a dependable product
Inconvénients
Customer service is terrible. It used to be pretty good. They have made getting service more difficult, and when you use the chat they try to redirect you away. So when you chat you get in a queue and they text you when you are next. I get a text go to the chat and it says >1 Minute. I stay on for 3-5 minutes no one is there, I go back to what I am doing and when I go back the chat closed. Do it all over again, and this time within a minute someone gets on. I message 7 times my question and issue, 10 minutes go by before I get an answer. The whole process is terrible and purposefully by design treats their paying customer like trash. You don't matter, your time doesn't matter, and in fact you are an idiot for not figuring out the issue on your own. Even when my question/issue was something ONLY they can do. I do not have the ability to increase subusers, only they do. I wish I could say that this is a SendGrid issue, almost every business has rearranged their CS to serve employees, which usually is at the expense of those who pay to make the whole operation work.
Alternatives envisagées
SparkPostPourquoi passer à SendGrid
I also use Twilio, seemed like a reasonable thing to use both services.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great for easy bulk email sending
Sending emails without having to manually manage and handhold them through the process.
Avantages
Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.
Inconvénients
Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.
Alternatives envisagées
Amazon SESPourquoi passer à SendGrid
Had used it previously for a large scale operation.- Secteur d'activité : Entreposage
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Automating and Emailing as much as we can
Love the API, so easy to use and implement across platforms.
Avantages
The API is so easy to use and implement. The dashboards and statistics is a great addition which makes our jobs easier and cuts down costs.
Inconvénients
I wish there was a plan between FREE and BASIC. I pretty much need to send around 200-300 emails a day. Free is 100 Emails per day, and the basic plan is 1000 email per day. If there was something @ half the cost to send 300 emails a day that would be perfect!
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great product, improve customer support
Couldn't use it to satisafaction but I know people who worked well with it
Avantages
I like the vetting process, making sure users don't spam.
Inconvénients
The customer is weird, they didn't approve my account for whatever reason, no explanation, I sent mail and still no explanation, they only reffered me to some policies none of which I violated.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Strong tool
Avantages
Complete and stable solution, ready for live apps
Inconvénients
Some advanced features require some time to take full advantage of
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Reliable, high-bandwidth, and reasonably priced
Overall, SendGrid has been a very valuable asset for our company. Even when we are not fully using every available feature, it's never failed us at a crucial moment, and continues to be a reliable and reasonably priced solution for us.
Avantages
Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.
Inconvénients
Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.
Alternatives envisagées
HubSpot Marketing HubPourquoi passer à SendGrid
Our company was VERY small and short staffed when we realized we needed a transactional/API email service. After reading reviews and comparing pricing and features, SendGrid fit our needs the best, especially the pricing packages.- Secteur d'activité : Assurance
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
SendGrid - You pay for reliability
Easy to set up, secure and verbose logging and reporting make this an easy choice for SaaS email relaying. While there is a marketing portion to this application, we don't use it so I can't speak of it.
Avantages
I don't think the email API service has ever had a technical downtime where it doesn't work in the many years we have used it. The API itself is very easy to use and use the least privileges. Integrating the API into your SEIM or reporting platform (Power Bi for example) is also really easy to do and gives verbose information.
Inconvénients
Email reputation can be a concern in ensuring your emails are delivered externally unless you want to pay extra, otherwise, the lower tiers are fine and still have decent deliverability %'s, typically above 95%'s.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
After 10 years - they banned by account without notice
I used the service for 10 years, sending telephone call receipts and email notifications from clients sites, not had any issues, then this last year clients started complaining about receiving emails at night. I thought that was odd, turns out that Sendgrid IP address was blacklisted, very expensive to upgrade to a dedicated IP address, so put up with the multitude of issues throughout the year - then last time complained about deliverability I then suddenly got an email to say "We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business. "
What an absolute JOKE, never host mission-critical email with these clowns - why suddenly an issue after 10 years! and why so careless suspend my account!
Avantages
Basic SMTP - no really a lot to like in fact it's awful
Inconvénients
We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business.
SLOW support
Alternatives envisagées
BrevoPourquoi passer à SendGrid
because I thought Twilio would be reputable, I spend 3,000 a year at twilio, and they just cut my email off like that- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Sendgrid Review
I have had many frustrating experiences working with this platform and spent more time using this then I would like to. I would likely not recommend this in comparison to other similar platforms like mailchimp.
Avantages
The site is pretty straight forward and easy to navigate.
Inconvénients
There are a lot of technical kinks that need to be worked out. Simple things like copy and paste, moving items around, etc. often do not work and will kick me out of the program. This often does not save my work even though it 'automatically' saves. Also, minor changes to specs often messes up the entire layout, causing me to have to start over.
It would also be nice if you had the option to view emails from a browser, as we use this site for a newsletter and having the option to download this/upload a link to a website would be helpful.
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
High potential
Has high potential, very secure with 2FA, limit the amount of templates you can have in each account and overall ok
Avantages
Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system
Inconvénients
Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Solid option for our email marketing operations.
The most significant benefit my team has gained from Sendgrid is the assurance that our transactional emails and newsletters are delivered directly to our subscribers' inboxes, rather than being filtered out as spam.
Avantages
I absolutely love using Sendgrid for our email marketing needs. Its intuitive and user-friendly interface makes creating and sending professional-looking emails a breeze. The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a significant impact on our overall sales conversion workflow. Additionally, Sendgrid's reporting and analytics tools have been invaluable in measuring and identifying the strengths and weaknesses of our email campaigns through real-time data metrics. Overall, Sendgrid has been a game-changer for our email marketing efforts.
Inconvénients
Twilio's email builder is restrictive when it comes to available design options and flexibility. One area for improvement is its drag-and-drop editor, which could benefit from more advanced customization options, such as the ability to add custom HTML or CSS for greater design flexibility.

- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
SaaS Product Email Journey
We use Sendgrid for email automation of our saas product. We plan emails from Sendgrid that will facilitate the journey of our customers in many different scenarios. Since it is very easy to use, we can quickly create templates specific to our company. Also, the email delivery speed is very good and this is very important for us.
Avantages
It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.
Inconvénients
It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Used to be great but new API is both non functional and not supported at all
Currently we are extremely frustrated and disappointed with both the support and the product itself. I would leave tomorrow if we could.
Avantages
Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.
Inconvénients
Recently there's been a change with their new API which has been nothing short of woeful.
We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong).
This has been for invoices and payslips which are highly sensitive information to be missing or duplicated.
It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately.
The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
The best mailing solution?
Avantages
I think, that SendGrid might be the best solution for e-mail marketing purposes or sending automated e-mails in some sort of user flow. It really speeds up the development. The desktop/mobile formats make it easy to reliably send pre-specified e-mails.
Inconvénients
Some customizations might not be that straight forward for someone.
Alternatives envisagées
BrevoPourquoi choisir SendGrid
Too few customization options.Logiciel antérieur
Brevo
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Send Grid - Review
I am benefiting by using Send Grid for sending email alerts to the users of our applications via email for their preferred choices of information. The overall experience with Send Grid is great in technicalities and features however seeks improvement in response time by customer services.
Avantages
A free plan is the most attractive thing they offer. Their free plan is for life long tenure. It is easy to integrate the Send Grid with almost any software. It offers a choice to integrate using their API or connect through SMTP. Their dashboard and reports are very detailed.
Inconvénients
It seeks improvement in multiple areas like customer services, business intelligence and error messages. There user interface also confuses sometime.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Very simple
Avantages
Send massive mail with this service is very simple
Inconvénients
Maybe the price for thousands mail in a month is too expensive.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
HORRIBLE customer support
I was a happy customer until July 2020, when suddenly my account was locked "for compliance reasons". I am not a spammer, I only used Sendgrid to relay email to my customers (who want all the email I relay to them). When I was locked, and then summarily terminated, I had no recourse. I provided lots of evidence that I was not a spammer, but the compliance team did not speak with me at all. Customer support took 25 DAYS to respond to my initial ticket, then cut me off 6 days later (no warnings, no recourse, just shut down).
What is worse is that my customers discovered that every email they had that had a link in it, had the link rewritten to be a Sendgrid redirect URL. And since they terminated my account, this meant that my customers could not click on those links any more, and their emails were being held hostage. I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything.
This is a TERRIBLE company to do business with.
Avantages
It was easy to set up, and worked perfectly until it didn't; then, customer support was non-existent.
Inconvénients
Customer support does not answer emails. Compliance team does not speak with me, I could not determine what I had done wrong. They simply left me in the lurch, and held my email hostage.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
An amazing email marketing tool for sending bulk emails
Awesome!!! Its an amazing tool tool that offers metrics which helps us delivers results to our clients.
Avantages
We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.
Inconvénients
I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool
Alternatives envisagées
ActiveCampaignPourquoi passer à SendGrid
ease of use- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
An excellent email marketing platform
The API is cost-effective due to its low operating expenses and lack of application development requirements. Even as a simple SMTP gateway, the API may execute a variety of tasks. These comprise distribution results and bounce information, which enable proper operation. The original enables MTA SaaS services. It is used to display messages from the service provider and to notify the public of impending announcements. It is difficult to function with an original nowadays since it could be utilized as a spam pass-through by hostile third parties. It can, however, operate safely if suitable security measures and patches are implemented on a regular basis. Using the SendGrid service liberates business owners from tasks over which they have no control.
Avantages
An wonderful platform, particularly for novices. It provides free trial packages for life, 100 emails every day, and an SMTP feature that can be linked with a program. Emails can be recorded and Follow Up can be done, as well as accurate analyses through development. There are numerous benefits, and it is easy to create an HTML form to place on a landing page or your website to enroll individuals in a mailing list for a charge.
Inconvénients
Haven't really thought about anything negative with this.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best Transactional Email Service Out there
Extremely satisfied till now and have been using it for the past 4 years.
Avantages
The uptime and delivery monitoring service is the best in class. No doubt large enterprises like Uber, Spotify, etc. use sendgrid for their email delivery. Additionally, its overall communication tools suite like Twilio SMS, Whatsapp business make it an all in one solution for all the communication related APIs
Inconvénients
Probably needs a little elaborative developer documentation with respective to example code samples for a newbie.