Avis clients sur Sogolytics

Avantages

J'ai trouvé que SoGo Survey était simple à comprendre , à configurer et à utiliser .Un support professionnel est fourni par SoGo, et les membres du personnel semblent être disponibles à tout moment pour les appels et les demandes de chat .Les vidéos d' accompagnement sont bien faites et nous ont permis de comprendre rapidement le fonctionnement de l' outil et comment l' ajuster pour répondre à nos besoins.Généralement simple à comprendre et à utiliser, surtout pour ceux d' entre nous qui ne sont pas des spécialistes.

Inconvénients

Peut -être un bref résumé de l' analyse des données et du rapport pour persuader les gens de souscrire à ce produit. Et un mise ajout est recommandé.

Avantages

Les formulaires sont hautement personnalisables ce qui permet de répond précisément à l'ensemble des demandes de la part de nos clients. Ensuite la visualisation des données poussées permet de sortir des rapports détaillés et de s'appuyer sur les envois suivants.

Inconvénients

Sogolytics est un très bon outil, pas de point faible - nous nous en servons au quotidien lorsque nous avons besoin de publier des formulaires.

Avantages

Super service IT. Facile d'utilisation et superbe interface

Inconvénients

Le seul point faible c'est que certaines fonctionnalités soient payantes

Avantages

The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Inconvénients

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Avantages

SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

Inconvénients

The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

Avantages

I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

Inconvénients

I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

Avantages

I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

Inconvénients

We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

Alternatives envisagées 

SurveyMonkey

Pourquoi passer à Sogolytics

I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.

Avantages

Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option.

Inconvénients

I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.

Alternatives envisagées 

SurveyMonkey

Pourquoi passer à Sogolytics

Review indicated that SoGoSurvey had most features in free option and SurveyMonkey didn't export data for a free version. Google Forms only exports to Google sheets. I needed quick export to csv. The student license was very desirable as my immediate use cases are for school projects.

Avantages

We have found SoGoSurvey to be extremely helpful to us. We entered a new world to do surveys to solicit feedback from our volunteer staff and our customers (campers) and this was the right tool for us. The ease of use for the user who designs the survey and the ease of access and use for the taker of the survey are both terrific. We like the options for the questions and the ability to format for layout that works well for different types of surveys.

Inconvénients

Some of the formatting of fonts and background could be a little better and easier to manage. But for what we do, it is not critical (and may be possible that we just didn't learn!)

Alternatives envisagées 

SurveyMonkey

Pourquoi passer à Sogolytics

We chose SoGoSurvey for the cost and particularly their support of the not-for-profit industry with available discounts. This has been especially helpful due to loss of business this year!

Avantages

interactive interface, routing (skip logic), sleek design

Inconvénients

Some features are not free, for example skip logic which is very critical

Avantages

I like how easy it is to use and its clean style. I can get surveys up and running pretty quickly.

Inconvénients

My biggest frustration was needing certain features that were only available for an upgrade. After several months I decided that even though the cost was a lot for us (small non-profit), it would save me a lot of aggravation.

Alternatives envisagées 

SurveyMonkey

Pourquoi passer à Sogolytics

Clean, easy to use and jump right in. Customer service is great.

Avantages

Very easy to use, the features in the free version are greater than other options out there, data is laid out very clearly. Great customer support.

Inconvénients

Nothing for my usage that I can think of.

Avantages

I really like with SoGoSurvey's analytical report as they has many way to interpreted and presenting the data. I can view the data on charts, pie chart or any other data design that is easy to analyzed and view. The survey template also quite helpful especially when building a survey from the sketch.

Inconvénients

It will be good if they can add more service and software that SoGoSurvey can integrated with. It will help me to managing all the software and service that i use on the one place, thus saving my time from have to accessing and login to each to all the software.

Avantages

<u>Survey Questions</u>
Currently 16 different types of survey questions are available (e.g. matrix grid, Intellimatrix, demographic text boxes and even file attachments). Those can be easily modified in up to 20 different ways.

<u>User Friendliness</u>
It's incredibly easy to build your survey. From the question types menu on the left side you just drag one of them into your dashboard and that's it. Each question type also has a little preview, so you can already see what they look like before using them. There is also a question bank where you can choose predefined survey questions or save your own ones.

You can also easily share one survey with other accounts. So it's easy to copy a survey or to work together on one. They also make it very easy for you to distribute your survey social media websites, regular websites, vial email and even via text messages.

<u>Language Support</u>
I think 37 languages are currently supported. So your survey can be displayed in many different languages. That was one of the main reasons why I chose this survey platform because I needed mine to be in Korean.

<u>24/7 Customer Support</u>
Whenever you have a question, SoGoSurvey tries to answer within an hour. On average it took them only 15 minutes to offer help and answer my questions.

<u>Data Export and Reports</u>
Your survey can be exported in eight different file formats (Excel, CSV, HTML, Word, XML, SPSS, Access, Sogo1). Many other survey platforms offer far less than these.

Inconvénients

<u>Instructions</u>
Although, video tutorials are provided, I think some of the instructions could be a little bit more precise. For example, if you use a trial version, only 100 responses are allowed or in order to have an introductory text that only appears on the first page you have to insert a comment box.

<u>Mobile Phone Layout</u>
If you have a survey with a matrix grid (e.g. Likert scales) it is difficult to answer because the question uses a lot of size of your screen, whereas the space for the answer buttons are really tiny. Hence, you always have scroll a lot.

<u>Korean Language not available on the Main Language Page</u>
On my main language page I wanted to add a comment in Korean. However, the language is not supported so that only question marks appeared.

Avantages

Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.

There is also an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo surveys make it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.

I also appreciate the ability to add images and multimedia options in order to engage survey takers.

SogoSurvey also makes it easy to brand your surveys as your own. Every one of our surveys has our logo embedded at the top. I can also customize colors and fonts to match our brand.

I'm impressed by the variety of ways you are able to see your results when the survey is complete. Reports can be customized to see as much or as little of the detail as you desire.

Inconvénients

Sogo has a great free version for nonprofits like our organization. But every year they lock us out without warning and you have to email to ask for a renewal. I wish they'd give you advanced notice that it is time to renew.

Avantages

What I liked the most about this software was that it could actually do everything I needed it to do. I had to get a premium package but it was well worth the investment to have software that could accomplish everything I wanted for my Doctoral Dissertation. I evaluated several other software packages and this was the one that was easiest to use and did exactly what it said it did.

Inconvénients

I didn't find missing features, what I did find is that as with any software there is a learning curve. You have to learn how to do what you want to do with the software. The great aspect of the premium package was that it came with tech support and when I got stuck I would send an email and get a response pretty quickly. The helpdesk was always able to direct me to the right menu or option to accomplish what I wanted to do. My advice is spend some time learning the software and playing with the options before you actually engage in your actual project. It will help you a lot in using the software.

Avantages

The flexibility to design surveys to meet a variety of needs. I am a volunteer that helps to design surveys for several different nonprofit organizations. I have been able to meet every need with a combination of the Pro level and download features.

Inconvénients

I needed to upgrade to the next level to be able to do true 360 feedback surveys. I could work around this with the download capabilities and using Excel to fill the missing features.

Avantages

I found the interface of it user-friendly, and it provides a lot of different data resources and tools.

Inconvénients

It may not be compatible with older data formats and systems, and it may be time-consuming to maintain and update the software and licenses.

Avantages

1: various variety of reports and distribution method it has...
2: quick support and custom work on request, there has been many times when I got stuck or forgot few steps, support chat was quick with there response is what I liked.
3: newly designed survey creation seems great too.
4: they keep getting something exiting like with Omni reports they have under Enterprise+ package.
5: there account freezing feature.

Inconvénients

1: Overall UI is bit rough as compared to what UI they have inside module.
2: Moving on few feature to Enterprise+, I get it, thats the way of working but get new more advanced feature instead of dragging Enterprise feature to new package.
3: ppt download under reports need a real change...some Images are bit blurry

Avantages

What I like most about Sogo Survey is the way in which the graphs are implemented at the time of completing the questionnaire. A circular graph is shown where each person's responses are specified by percentages from positive to negative. This has greatly facilitated the understanding of their features and functions.

Inconvénients

Sogo Surveys has an application for mobile phones, clearly for this app you can not perform surveys, but you can see statistics and percentages of surveys previously completed, the problem is that the percentages are totally different from those shown in the Sogo website.

Avantages

It started with amazing customer service in the sales call - they weren't pushy, nor tried to upsell me. They listened to what we needed and advised accordingly. Then, set up was SO easy. The platform itself is very logical and user friendly, particularly the click and drag feature for adding question types into a survey or assessment!

Inconvénients

We had a bit of trouble getting emailed links to not go to client junk folders, but SoGo was so helpful and set up as many support calls as needed and were able to figure things out for us! That is the only hiccup we have had to date.

Avantages

I took an Educational Survey Research course that asked each student to research a survey tool and present to the class. I had looked into SoGoSurvey because I was looking for a tool with more advanced branching options. As a doctoral student, I really wanted a survey tool that could be designed from top to bottom. I like how SoGoSurvey allows for visual design changes, as well as having a large selection of advanced question type tools. Therefore, as a student I think it's worth the money to invest in this tool for something as important as conducting your dissertation research, as they give am amazing discounted rate for students. I look forward to using this tool more for my own research!

Inconvénients

I had initially used the pro free trial to demonstrate its functionality for the rest of the class. However, once the free trial ended, I wasn't able to access my draft and couldn't get access to my survey because it was not backwards compatible with the free version. So I ended up losing my entire draft survey and had to start over a week before it was due because I didn't want to pay yet for the full version just to complete one assignment. So just a warning to those who are looking into the free trial, if you use any of the question types that are not part of the free version, you will lose access to the entire thing once the trial is over.

Avantages

What I like most about SogoSurvey are its functions, since other platforms do not have them, they are unique functions that explain very well the results of a survey using graphs and percentages that increase understanding.

Inconvénients

I do not like the relationship that SogoSurvey has between price-functions, since they have totally exaggerated with the prices, I would like them to decrease the prices a little for a better accessibility to the plans they offer.

Avantages

What I like most about SogoSurvey is that it is a software that focuses on the understanding of the results, in this way they show results in graphic form and with many other factors that help to understand.

Inconvénients

I do not like the prices of SogoSurvey, I think that these prices put them so high because their functions are very good and resulting, but I would like them to be lower and more accessible.