Avis clients sur Verizon Connect

Avantages

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Inconvénients

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Avantages

Hard to say, I can't get the install done.

Inconvénients

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

Alternatives envisagées 

Samsara

Pourquoi passer à Verizon Connect

I have verizon fios, thought having to deal with one contractor would benefit me. I was wrong.

Avantages

Once you manage to get the equipment, get it installed properly and train the drivers most can manage to use it. Basically, it may get you by. Technical Support staff, for doing box data swaps and activation teams are great, but actually getting to the point where you are ready to use them will have you ready to rip out all of the units and send it back and start new with someone else. That's why they lock you in to contracts, they know you will want to leave them ASAP.

Inconvénients

Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare.

Avantages

This software really helps our team more our business forward, they always have offers for discounted pricing as well.

Inconvénients

It can be hard to get in contact with Verizon team and it is a bit tricky to set up this, we are thankful for this software.

Avantages

Offers quality service to its customers while maintaining a good attitude.

Inconvénients

Everything was fine to me, I haven't noticed anything negative about it yet.

Avantages

Live map view on the website works and it is difficult for an employee to remove from the vehicle

Inconvénients

Doesn't integrate with our dispatching software as promised. A representative from the company has to install and remove the units. Support is very non responsive. We are being charged for more vehicles than we actually have and can get no results. Too expensive for the functionality and the results we get. Contracts are too long - I have come to conclude that companies that make you sign long contracts do so because they know they will give you bad service.

Avantages

the ease of use, app was good.................

Inconvénients

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

Avantages

The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.

Inconvénients

Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.

Alternatives envisagées 

Samsara

Pourquoi passer à Verizon Connect

We originally went with Fleetmatics (before they became Verizon Connect). They seemed to be one of the best at the time.

Avantages

I would say something good but in 4 months that we have the equipment installed we have not been able to use it

Inconvénients

we feel that Verizon is experimenting with flawed products at our company’s time and expense to fix something that should have worked before being released to its customers;

Avantages

Location tracking for assets as valuable as vehicles and trailers is essential for businesses our size, and has proven helpful almost immediately in tracking vehicle history and managing logistics in day to day tasks.

The driving habits they track as well are very informative and beautifully compiled with this software.

Inconvénients

Customer Service has always been spotty and seems to still have issues after being bought by Verizon. Hopefully, these are just complications due to the transition in ownership.he

The Driver ID functionality is not as secure as it sounds, and the driver ID keyfobs are a hassle for companies with many drivers and constant new hires.

Tracking with trailers could also be improved, the struggle I understand as a trailer doesn't have a battery to connect to when not being towed... but we have trailers that are still reporting after 3 years or more and some that have stopped or needed repairs after only a few months. The companies that install the tracking units is outsourced, so this could be why we have noticed so many discrepancies between regions, which also adds unnecessary complications when scheduling installs/repairs.

Avantages

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Inconvénients

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

Avantages

I like the ease of use. We use it to track our rental equipment from location to hours of use. We can tell where it is and if a customer has been running it.

Inconvénients

The desk top version is much more easier to use than the mobile.

Avantages

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Inconvénients

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Avantages

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Inconvénients

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Alternatives envisagées 

ServiceTitan et Jobber

Avantages

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Inconvénients

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Avantages

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Inconvénients

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING

Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Avantages

The features and ease of the program are great, one of the best.

Inconvénients

The customer service is horrendous. 12 months after we signed up we wanted to get additional units added and had to repeatedly contact them and ask for this to happen for 3 months. The trackers in several of our tractors weren't tracking correctly, the status was reading as though the machine was in idle or stopped most of the day but the tracking icon would jump around the work area (over multiple km's) in this status. I tried resolving this with there support team but was told there was no fault with the system, the machines aren't operating.
About 2 years into using the system we wanted to add further units, after 6 months of trying to get this done plus the issues with the tractors we decided to switch to another tracking company.
Because we still had 6 months to run on our 3 year contract we continued to pay the monthly fee. When the 3 year contract expired the terms were the monthly fee would reduce because the hardware was paid off. This didn't occur, the same fee continued to be direct debited from our account. We tried multiple times to contact our account manager and his senior with no response to fix up the over charging plus close the account. We had to go to the bank to get the transactions blocked.

Avantages

I can fined all my vehicles when I need to.

Inconvénients

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

Avantages

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Inconvénients

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Avantages

Parts of it are user friendly when they are working.

Inconvénients

This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don’t hear back or they tell us its resolved, only to have it happen again. There’s also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area’s, growth of businesses and homes in the area are not shown, etc.

Lastly, when they sold us the product we were told that they would have the Electronic Log Book available soon. Once we signed on they informed us that because we're located in Canada, it wouldn't be available to us for another 3 - 4 years!! "oops, sorry about that misinformation". Ridiculous.

Avantages

Running reports on harsh events, speeding, cornering very easy.

Inconvénients

Hours of service functions difficult to monitor. often times our drivers will see something on their tablet such as in their rest period, but on my end they still appear on duty. The ELD customer service hotline is always on point to help our drivers, and lead the way in support. If only the sales reps could do the same!

Avantages

The GPS system works fairly well and the reports are handy. The online interface is easy to use. Drivers are simple to set up, customer service is awful.

Inconvénients

Our rep had no idea how the ELD system he was selling was going to work. After asking numerous questions about mobile device compatibility we ordered and installed 9 logbooks into our trucks. Before installation we were told that they would work with iPhone, iOS, and all Android devices. After they were installed they told us we had received ELD devices that would only work on Android. No Apple devices were compatible. We then ordered 3 Android tablets for our apple users and setup data plans for those . We still can't use all of the ELD required features because now they don't work with Android phones, only tablets! I talked all of this over with our rep before we ordered. I don't think he lied, I think he had no idea! The updated App we need for the phones is still "being developed" and we still don't have it. I can't get thru on the phone and our rep was either fired or quit. His replacement won't call us back even though we have left him countless messages and emails. This is the worst customer service I have ever received.

Avantages

The sales pitch was great and so was the energy behind the pitch. We were excited to transition into this platform from a competitor due to connectivity issues. Verizon holds our corporate accounts for our mobile phones and has been a good partner. We expected the same from their products.

Inconvénients

We were told that it was a fully functioning software but what we got was more like a BETA version. There were several bugs that we were told would be put on the list to work out. We have to have work around's for important DOT requirements. To date, we have to print the inspection reports to put back into the truck because on-screen signatures are not available. Reporting is not a functioning area either. We have brought up to your team, very specific things with reporting and were told they needed to be fixed with a newer version. So we are doing your testing for free and I'm frustrated. I just looked at the Live Map to check on my drivers. I have three in Safford AZ. The Live Map shows one. I called the drivers and all three are on-site. I cannot manage a fleet like this !

Avantages

Being able to run reports on my fleet is the only thing that's useful. So, make sure you never sell or buy any new vehicles or equipment, because it's impossible to make things happen with them, unless it's an initial sale.

Inconvénients

Verizon Connect's 100% incompetent employees and their contracting for each GPS.

Avantages

Being able to track our trucks, the dashboard Speeding, Harsh Driving.

Inconvénients

Verizon bought Fleetmatics and ruined everything. Dashboard doesn't work. Support is terrible. They have no idea what they are doing and lie to you.