Avis clients sur Arlo for Training Providers

Avantages

dashboard and intervace with wordpress and Xero

Inconvénients

That one cannot customize E-Mails
Arlo is only available in English, not multilingually

Avantages

Arlo is intuitive and user-friendly. I have no hesitation in recommending this product having spent almost two years enjoying this system. The support that Arlo provides is second to none.

Inconvénients

I have no gripes, therefore unable to think of anything that I liked least about the software.

Avantages

I liked the promise of integration and ease of use... but it was a lie.

Inconvénients

We paid nearly $10,000 and implementation took nearly 9 months! Once implemented, they hardcoded the text to be a font that didn't match our site, and refused to change it. Their caching mechanism failed to load the widget on our page upon 1st view (had to refresh or go the page again for it to display), so likely lost 10-20% of visitor confused by blank page content.

Avantages

The ease with which all employees started to use the software with minimum distraction or inability to find features. I believe that from the time I started using this software, my productivity and daily time management of classes, students and my resources have significantly been improved.

I also like the features that are from time to time implemented, but you are always given the chance to review these changes before they are implemented.

Most important for me, the quick turn around from Customer Support Team in resolving any issues (very few) that pop up once in a while.

Inconvénients

There are absolutely nothing I can put here to say I don't like.

Avantages

It reduced my administration time significantly.

Inconvénients

It would have been good if I could have inserted videos. I was on the "Basic" plan. Not sure if other plans have this functionality.

Avantages

I really like the way they are always adding new features to the software. I love the integration with Xero and the simple processes for managing your events. As we do lots of different types of events, the flexibility to create your own fields & and reports is so helpful. The customer support is amazing, we have the email support package - which usually means someone from Asia emails you back a week later. No - at Arlo, New Zealand based staff answer the same day. They are really helpful with 'how to do this' queries - not just bug support.

Inconvénients

The price - but I think that it does save on lots of admin time. It would be nice if it connected to Flo2Cash.

Avantages

It is easy and straightforward to use and continues to evolve and develop more and more functionality! It does exactly what we want and we can change things in there easily to suit our needs.

Inconvénients

It was not previously integrated with our website but we have since changed over to an Arlo website which has made this so much easier and the new website looks much better too!

Avantages

Arlo is very easy to use and the team is always on hand to help should we have any questions or additional changes we would like to make to our personalised system.
Some team members have taken the time to come and give us presentations on how to get the best out of the system which was really helpful.
Arlo is a great way for us to upload and keep track of our events. The reporting section is especially helpful for running data analysis.
The database is extremely helpful for storing details about centres - the full details of the school will populate from just a centre number.
Overall, the system has been great and I would definitely recommend for anyone who is thinking of using it.

Inconvénients

You cannot change the event code once the event has been approved - this means you have to cancel the event and create a new one if there are any changes.

Avantages

Ease of use, dashboard that shows everything at a glimpse, fast for booking first aid attendees, great for capturing details.

Inconvénients

Online support isn't great probably because of terminology, but we do love the live support, always helpful and answer any questions we have.

Avantages

Easy to use, when setting up events, we can add one event as a template and just change information for each following event

Inconvénients

At the end of each event, you have to go in and add who attended, I'm not sure how this could be simplified though

Avantages

How easy it is to use as an administrator, if I have a more technologically challenged client it is easy to walk them through the process of booking, and if they do not want to it is super fast for me to book for them! I find the send payment link option really helpful and saves me admin time.

Inconvénients

I wish there was more flexibility in the automated email system and being able to alter what goes to the client. Not so much the content of the email but the ability to automatically stop the email from sending once the client has taken the steps the email asks them to do.

Avantages

The ability to see every event coming up over the next year in a simple, searchable format makes planning ahead very easy. The online payment section makes enrolments relatively easy as well.

Inconvénients

Cancelling or going back on things can be quite difficult. An administrator is required for relatively menial tasks that differ from everyday use of the software, and that can slow down my work.

Avantages

Has reduced my time in scheduling and avoiding scheduling conflicts in resources (people, training rooms, etc.) I really like the import of Excel CSV to facilitate large group registrations and or multiple corporate registrations.

Avantages

How flexible it can be to work for a number of different events and still be so bespoke. It also handles the payments and refunds seamlessly

Inconvénients

It can be a bit restrictive in us being able to amend the skin on the events page and cost us money if we need to amend any part of this, which can be frustrating

Avantages

I like how easy it is to use and all the features are well suited for our needs. It really helps when you can set up a course in 5 minutes, especially if you have 250 a year! It is also extremely easy to pull reports for finance and stats.

Avantages

User-friendly, wonderful staff for support, Great software for our event management and it ended up being a mini CRM for our association. I can't say enough good things about how ARLO has changed my day to day tasks and made my job so much easier.

Inconvénients

The time difference between countries, there is a bit of a lag when needing customer support but overall they are quick to get back with you. Instead of an immediate response, it takes a day.

Avantages

I find Arlo fairly straightforward and smooth to use and obtain information or add data to an event.

Inconvénients

When searching for a series of events, once you click on one and leave, you are taken back to the menu page and have to start the search again, which can be frustrating.

Avantages

Intuitive to use.
Can replicate courses rather than starting from scratch with entering details

Inconvénients

Search options are limited (eg no postcode search option available).
Users see how many spaces are still available in each course - which does not create a sense of urgency for them to book (eg it says '10 places remaining', rather than 'nearly full').

Avantages

The system is user friendly, and has been a great inclusion to our business. Our customers find it easy to use.

Inconvénients

Would like additional features, but the software is changing often, and new enhancements are often available.

Avantages

I like how easy it is to work with and how easy it is to do reports and registrations.

Avantages

Reliable, reporting, great customer service

Inconvénients

I didn't invent it

Avantages

Does a lot of great things automatically to save time. Most of the info is all in one place.

Inconvénients

Inability to attach manually sent and received Outlook emails to the contact record. However I hear they're working on it.

Avantages

The software is easy to use. It was easily modified to suit our company's needs. It is very user-friendly.

Avantages

Excellent support, ease of use for account managers of a training organization.
Great functionality. Easy to navigate.

Inconvénients

More breakdowns of reporting. IE; An account manager just wants one report regarding closed sales for a week.

Avantages

easy to use and effective communication tool to clients, that we can rely on. ARLO has saved our business.

Inconvénients

need application functionality for events because we run events that have application forms and criteria to apply for.