Avis clients sur Docebo

Avantages

Nous aimons le fait que le logiciel croît et évolue constamment et nous a permis de progresser au-delà de ce que nous pensions initialement possible. Nous aimons aussi le partenariat que nous avons avec Docebo. Nous estimons que notre entreprise compte vraiment pour eux et qu’ils sont à l’écoute de nos besoins et utilisent des exemples pour nous aider à résoudre tous les problèmes.

Inconvénients

Le logiciel grandit et évolue rapidement, on a parfois l'impression de passer rapidement au produit suivant plutôt que de développer pleinement ce sur quoi il travaillait. Le produit ou la nouvelle fonctionnalité peut être complet à 95%.

Avantages

This product really thinks about the end user and what would engage them which increases usage. There are so many benefits you can get from the add ins available and some of them you don’t even need to have their LMS to use. They have really thought out of the box on their Impact Learning!

Inconvénients

There are small pieces on the site that have potential for growth for example there isn’t a gap analysis tool for the content. This said, they do use their community site for users to log in, share their journeys and add ideas which can be picked up by their developers for future enhancements.

Avantages

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Inconvénients

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

Avantages

The ease of being able to track program success and metrics. We also love the integration with SalesForce , which manages our account provisioning and catalog access based on contacts and purchased products.

Inconvénients

Not being able to re-enroll (and get a fresh enrollment and new certificate of completion) in previously completed courses.

Avantages

Some of the workflows are intuitive. Supports a lot of file formats.

Inconvénients

Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.

Alternatives envisagées 

Cornerstone HR et Litmos

Pourquoi passer à Docebo

nope.

Avantages

Love the intuitive functionality for both admin and users

Inconvénients

Sometimes I feel more testing could be done before new releases.

Avantages

The control the platform gives you. The customization options are off the charts! We've completely bent Docebo to our desires and set up various views for different roles and departments, as well as customer reporting. The white label experience is also fabulous.

Inconvénients

The thing I least like about Docebo is actually an asset to them. They offer additional modules including social learning and learning insights, but both at additional cost. Since we didn't purchase those when we first started with Docebo, now I'll have to get separate budget approval for them.

Alternatives envisagées 

CANVAS, Moodle et Blackboard Learn

Pourquoi choisir Docebo 

Litmos platform didn't offer the features we wanted. We weren't happy with it at the time.

Logiciel antérieur 

Litmos

Pourquoi passer à Docebo

Pricing and features

Avantages

Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

Inconvénients

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

Alternatives envisagées 

Absorb LMS

Pourquoi choisir Docebo 

Mediocre functionality and performance.

Pourquoi passer à Docebo

Better overall experience compared to the rest.

Avantages

It was a good platform for our online learning; however, we never integrate with any other application that we currently use, which has prevented us from using it so frequently. It has great potential but it lacked the commitment we needed.

Inconvénients

We never completely committed to the product, we used it, but it was just another program that we needed to use. If it were integrated with another program, maybe we could have used it more.

Avantages

Learning content is a joy to manage inside Docebo. We auto-assign users to different training depending on their role and location. We generate email notifications and reminders. We are able to customise the system to our branding and change to layout with ease. The mixture of Instructor Led Training (ILT) and eLearning is crucial in the way we work.

Inconvénients

Would love to see a carousel feature which we could implement onto our home screen.

Avantages

Ease of use, once configured, and continuous feature releases

Inconvénients

I would have made more statistical functions available and greater possibilities for integrations (API)

Avantages

There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.

Inconvénients

The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.

Avantages

Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Inconvénients

BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Avantages

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Inconvénients

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

Avantages

I like the ease of use and how fast it is to implement. Docebo was a very good solution for smaller businesses. Their pricing used to be honnest for a SAAS solution.

Inconvénients

The last few years have been disapointing to say the least: no customer support, major bugs, no real help and increasing price. Docebo is losing customers at a fast past and I cannot recommend it to my clients anymore, which is a shame.

Avantages

"We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

Inconvénients

"Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"

Avantages

Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.

Inconvénients

Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!

Avantages

- Manage LMS professionaly
- Easy to use
- have complete features
- periodically updates
- easy to import/export data to excel
- negotiable for the pricing and maintenance extend
- have interesting offers for upgrading features

Inconvénients

- Because we have different timezone, there are gap for support time
- We cannot postpone the updates as we require
- Should check software versioning because we have different issue on the same two licenses we have

Avantages

Docebo is easy to use so every users can easily learn how to enter the platform, start a training and learn something new.

Inconvénients

For us it will be also important the performance modul, but at the moment is not well implemented. But there is a continuous improvement roadmap.

Avantages

Docebo has many great features and apps to enhance the learning experience. Some features are complicated to set up and onboarding is a must if you new to Learning Management.

Inconvénients

Even through Docebo offers many great features, we have found many "technical bugs" that Learning and Support are slow to correct, making the functionality poor and the user experience frustrating.

Avantages

Ability to have different permission levels. You can use the tool for internal or external customers. It allows Webinar, Classroom and E-Learning options.

Inconvénients

Search results are questionable at best. It is a 50/50 shot that you will get the result you want.
When setting up a Webinar the login credentials for Docebo have to match the webinar tool account. Doesn't allow Admins to set up Webinars for others in the company w/o logging in as a different user.

Avantages

What I like the most about docebo is the visual aspect. The interface is modern and attractive. It is an LMS with features that cover all the needs of an online training program. As an instructional designer I am responsable for managing the platform as an administrator. I have never encountered any significant problems and students work smoothly and frequently praise how easy it is to work with this platform.

Inconvénients

Not all features are 100% clear when you start. New users can have troubles understanding how the platform works.

Avantages

The product has many features than can include a variety of trainings types/learning programs. Bugs can be easily encountered, but the tool has good potential.

Inconvénients

We've been working with Docebo for the past 5-6 months. In this time frame we implemented and also launched various courses. It's incredibly hard to get things going on a smooth track and allow improvement of your training concept if you choose the wrong provider.

The customer support experience is the worst we've encountered so far. They take ages in replying and the only way to receive a somehow decent (in terms of time) reply is by escalating to designated customer success manager and detailing (all over again) all the issues raised on their support platform. Strongly recommend to consider other options first.

Avantages

Mobile app is a good recent addition. User friendly software and team is continuously updating to be at par with the latest trends

Inconvénients

Skill matrix should not be charged separately and the price is way higher. Skill matrix and development programs go hands in hand

Avantages

Unfortunately there's no good point to talk about this software. They have some nice features that doesn't work well.

Inconvénients

Customer Success Area doesn't work properly, we don't have a good approach of our Customer Success Manager. Problems aren't solved and take a really long time to be answered. There's also a lot of bugs and almost zero support.