Avis clients sur ManageEngine Endpoint Central

Avantages

Il dispose d’une interface intuitive qui simplifie la gestion des points de terminaison à partir d’une seule console. La capacité du produit à automatiser les tâches de routine telles que la gestion des correctifs a été particulièrement bien accueillie, car elle permet de gagner du temps et de réduire le risque de vulnérabilités.

Inconvénients

Peut être complexe à configurer et à configurer, nécessitant beaucoup de temps et d’efforts.

Avantages

We are using this product for the last 9+ years and it has made the day to day running of IT activities a very simple and robust process. Managing desktops, laptops mobiles with the click of the mouse is what an IT Admin dreams of and it is made possible by this product. Another major thing which this product has helped us is to keep the software compliance in place.

Inconvénients

Windows Driver and BIOS Patch Management should also be part of the Professional edition.

Avantages

ManageEngine Endpoint Central offers a range of powerful features that profoundly impact organizations' endpoint management capabilities. One standout feature is its comprehensive endpoint security management, which enables organizations to enforce robust security policies, detect and respond to threats in near real time, and ensure compliance with industry regulations. The software's patch management functionality is also highly impactful, allowing organizations to automate the deployment of critical patches and updates across their endpoints, thus reducing vulnerabilities and minimizing the risk of security breaches. Furthermore, its asset management capabilities enable efficient tracking and management of endpoint devices, software licenses, and application usage, optimizing resource allocation and reducing costs. With its intuitive interface and centralized console, ManageEngine Endpoint Central empowers organizations to streamline endpoint management, enhance security posture, and improve overall operational efficiency.

Inconvénients

While ManageEngine Endpoint Central offers a range of powerful features, there are certain areas where improvements or additional functionality could enhance its capabilities. One area for improvement is the integration of advanced threat detection and prevention mechanisms. By incorporating advanced behavioral analysis, machine learning, and threat intelligence capabilities, the software could bolster its ability to identify and mitigate sophisticated and evolving cyber threats.

Avantages

Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

Inconvénients

The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

Avantages

It integrates well with Service Desk plus and all of the functions seem very intuitive and easy to configure

Inconvénients

The remote control software could use some feature improvement compared to other software I've used before but has a decent feature set.

Avantages

I recently had the opportunity to use Endpoint Central from ManageEngine, and I wanted to share my thoughts on the product. Overall, I found it to be a very capable UEM system with a lot of positives, as well as a few areas for improvement.One thing that stood out to me right away was how easy it was to implement Endpoint Central. There were plenty of guidance and tutorials available, which made it a breeze to get started quickly. I also appreciated the fact that the built-in basics of the UEM system were well-designed and mature, providing me with a solid foundation to build on.Another strong point of Endpoint Central was the ability to customize the dashboards to fit my specific needs. This feature allowed me to tailor my experience and view only the information that was relevant to me, which was a huge benefit.

Inconvénients

However, I did find that some of the views were not as intuitive as I would have liked. This could be frustrating at times, and I hope that ManageEngine will make some improvements to streamline the user experience in the future.Additionally, I experienced some issues with desktop access over the internet. It was slow and lacked usability, which made it difficult to work efficiently as a remote worker. I also noticed that some pop-ups and the self-service portal looked outdated and could use a redesign to better match user demands.

Avantages

It a great tool to manage almost all of your endpoint management requirements across the organisation with remote access capabilities on requirement basis. Ease of deployment through GPO option or by integrating with AD is really helpful and the ability of leveraging on distribution server. This allows for bandwidth optimization while enabling the organisations to stay up-to-date with latest patches, even in remote locations with minimal internet connectivity. The ability of managing third party application patches is a value for money compared to other solutions in the same scope.

Inconvénients

Some of the advanced features and use cases require a bit of researching due to the limitations in the documentation. Due to this reason, sometime, hours are spent on researching for options and to understand the operations behind those options. With respect to the support, it takes a while to get the right expert for the specific component and once the expert comes, issues get sorted pretty quickly.

Avantages

Endpoint central is an easy to deploy, configure & the first tool I'd think about putting into any business. It has everything a good IT Department should require to manage it's infrastructure and software.

Inconvénients

Our current asset management module does not integrate with the cloud based version of service desk plus. This is a minor issue, some features that are on the hosted version of Endpoint central are not on the cloud version.

Avantages

product is stable, frequent updates, it's not very expensive and gives you the opportunity to get into the RMM world at a lower risk.

Inconvénients

customer support is mediocre; response is slow; even though there are updates, it feels like they are lagging (example - they came out with creators update support 1 week back, office 365 pro plus recently), the application is not very intuitive.

Avantages

I liked the ease of use, the intuitiveness of the graphical interface and the many ways of implementing it.

Inconvénients

As for the distribution of programs and patches, it is not easy to understand why it sometimes fails. The error codes are not exhaustive and detailed.

Alternatives envisagées 

PDQ Deploy

Avantages

Patch Management & Software deployment was good models easy to maintain, deployment overall user friendly.

Inconvénients

Cost was more due to which we could not continue with our clients.

Avantages

All-in-One tool, Inventory, Security, Encryption, Patch management, MDM, Modern Management, Remote Access, Software Deployment - it's a "swiss knife" for any IT department.
What makes Desktop Central great is that you have everything to manage your servers, endpoints, in all aspects of it just from a single tool. No need for a multi-server deployment, very easy to deploy and manage.
It just works! Logically, easy and very user/admin friendly

Inconvénients

Sometimes it takes a while to get a new functionality implemented or some existing functionality to be improved.
MacOS support sometimes takes a while to "catch up" with new OS releases (even though Apple does provide access to "betas" to pretty much anybody).
It would be great to have an edition were all the modules and addons (including Security one) would be already included (we would definitely go for it).
Virtualization Modules, VDI management would be a great addition as well

Alternatives envisagées 

PDQ Deploy

Pourquoi passer à ManageEngine Endpoint Central

Previous experience, feature-rich product, affordable, in active development (new features are being added frequently)

Avantages

Desktop Central is very easy to set up. As long as you follow the requirements for opening ports, you should be able to install and start using the product very quickly. The product can be used for free with up to 25 clients, so you can really "kick the tires" and get a full idea of if this is the product for you.
It is reasonably fast, and the learning curve is fairly easy and straightforward. The training videos are not bad and cover most of what I needed to learn to use the product. I've worked with the support team only a few times over the last several years, so that's a bonus for me. Their support was knowledgeable, and was able to solve my issues within one or two email exchanges. They do offer phone support, but this was not an option I prefer to use, so I can't comment much on that.

I now use several products from ManageEngine, and it is great how once you use one of their products, you should be comfortable with their other offerings.

Inconvénients

It took me a little while to learn HOW the product works, and what the developers' thought process was at first. Once I got that part, the use of the product really fell into place for me rather quickly. I think the learning curve for this software is much easier than other products, but you do have to at least look over the intro manuals the first couple of times you use the product.

I'd love to see the company make more training videos using native North American English speakers. ManageEngine is an Indian company, and while their team absolutely knows their stuff, it can be challenging (at least for me) to work with the Indian speaking and writing style of English.

Alternatives envisagées 

PDQ Inventory et PDQ Deploy

Pourquoi choisir ManageEngine Endpoint Central 

While I love PDQ products, Desktop Central offers more out of the box. With 1 purchase, I get lots of abilities and features, such as the MDM, more reporting, and easier to read UI, with colors and labels. If PDQ revamps their UI and adds a couple of features to PDQ Inventory and PDQ Deploy, they would make my short list of products.

Logiciel antérieur 

PDQ Inventory et PDQ Deploy

Pourquoi passer à ManageEngine Endpoint Central

PDQ is a great product, but seems lacking in tools overall. The UI in PDQ is plain, but efficient. Desktop Central offered more features out of the box, and has better reporting in it's looks. Plus, ManageEngine offers so many more products, and once you learned how to use one of them, you are well on your way to knowing how to use the others. The UI is pretty similar over their product line, which is a big help these days.

Avantages

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Inconvénients

Customizing the dashboard and reports control could have been more user friendly.

Alternatives envisagées 

Miradore

Pourquoi passer à ManageEngine Endpoint Central

Ease of business, User Community and Product Vision

Avantages

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options.

I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days!

Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Inconvénients

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

Alternatives envisagées 

ConnectWise ScreenConnect

Pourquoi choisir ManageEngine Endpoint Central 

Transparency in communication and pricing.

Logiciel antérieur 

NinjaOne

Pourquoi passer à ManageEngine Endpoint Central

Configurability and tangible experience with Zoho and their ability to honor SLA agreements unlike a certain other RMM company.

Avantages

The products' comparatively simple implementation. The simplicity of completing what you want to do after they are installed. The support teams' professional assistance is genuinely outstanding if something breaks.

Inconvénients

Although this is now the industry norm due to all the threats and exploits that are widely used, the product must be updated frequently. While backing up the data is a difficult process in general, especially when databases are involved, I just wish the update process were a little simpler.

Avantages

I had started with Maas360 and every part of that seemed to be confusing and poorly laid out. With DesktopCentral that wasn't the case. It was easy to find what I needed after a very short time of poking around and trying things out.

Inconvénients

About the only thing I can think of at the moment would be that that the mobile devices are separate from the inventory. It made the integration of the 2 products seem less integrated. But this was, to be honest a minor issue to me.

Alternatives envisagées 

Hexnode UEM et Atera

Pourquoi choisir ManageEngine Endpoint Central 

Was not satisfied with Maas360

Pourquoi passer à ManageEngine Endpoint Central

Ease of use. Mobile and desktop management. and Cost

Avantages

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Inconvénients

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

Avantages

This product was easy for me to implement several years ago. Whenever I have problems, it's very easy to contact their support team and when i do they are very responsive. If a feature isn't there that I'd like to have, they also make a serious effort to see it implemented in the future. For what it does, it's very cost-effective and an extremely beneficial tool to have at my disposal as the lead tech in our organization. If it wasn't available I feel it would be extremely difficult to replace with anything product anywhere near its price range, and I'd likely lose features as well.

Inconvénients

No product is perfect, and there's a few features I'd like to have added, but at least they make an honest effort to hear my concerns whenever i have them. I really can't think of much of anything else that I'd criticize them for, and I'm very happy with it.

Avantages

There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk

Inconvénients

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Avantages

The system is cheap, reliable, integrates with our Servicedesk well and constantly has new features added to it

Inconvénients

When a new update is released, their quality control can sometimes be lacking. there's always several issues such as not being able to search, not being able to sort, not being able to connect to PCs (these issues were just in the last 2 months).
Even though we have the Enterprise version (that's supposed to include everything), In the last 2 years, they've released a couple of Add-ons... They seem to ignore the fact that we paid for the enterprise level to get everything included, and are seperating everything that they can so that we have to continue spending

Avantages

We only utilize the MDM solution currently and it is free and fully featured for up to 25 mobile devices. The MDM piece works great and was easy to integrate with Apple Business Manager making managing iPads much easier.

Inconvénients

The GPS tracking seems to be hit or miss and haven't looked into anyways to make sure it always turned on, not sure if it is software or an iPad issue.

Alternatives envisagées 

Cisco Meraki

Pourquoi choisir ManageEngine Endpoint Central 

Pricing and ease of use.

Logiciel antérieur 

Cisco Meraki

Pourquoi passer à ManageEngine Endpoint Central

Pricing and ease of use

Avantages

Software deployment is great and Simple to use, the software portal has really decreased the amount of IT tickets we receive in relation to software requests. The tools are also very useful, we have setup reboot polices to force updates to install and set up remote control so we don't need to run around the building. We found the patch management module easy and quicker to use than WSUS and the reports are also more specific.

Inconvénients

No software portal for mac. License management is tricky to use as it is based on the product and version, some software has multiple versions depending on install date so can be hard to track.
Would like to see better reporting in regards to USB device management particularly for drives

Avantages

PROS
• Access Controls/Permissions
o Can disable ability to uninstall
o Can prohibit software
• Ability to patch PCs, servers, and 3rd party software
o Adobe suite, Teamviewer, Java, Windows updates ect.
o Schedule updates
• Customized reports
• Install / Uninstall software silently
o Multiple PCs can be done at once
o Can be scheduled for specific time
• Automate maintenance
o deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
• Detailed information about PCs and Servers
o Eliminates the need to manually update spreadsheets
o Able to view all software installed in any given machine
• Free Training Webinars
• Access to computers while off the network
o We could push software and patches to sales PCs that rarely connect to the network
• There is an option for the server to be in the cloud

Inconvénients

• Includes remote control tool we don’t need
• Scans computers and servers only

• Agent must be installed on every computer and server
• No ticketing system
o Separate module would need to be configured and purchased

Alternatives envisagées 

Lansweeper

Avantages

Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Inconvénients

Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).