Avis clients sur Meevo

Avantages

Produit que j'ai attendu un mois et que l'on peut trouver dans n'importe quelle enseigne de bazard 10 fois moins cher

Inconvénients

Coût très élevé par rapport au marché sur le même produit
Livraison très lente

Avantages

Meevo2 was a great fit for me being that I worked for myself. It has a great price point for a single user too. Meevo2 grows with you as your needs change over time. They have unparalleled United States phone support. And yes, it’s very easy to speak to them.

Inconvénients

I’m a tech first kind of person so, I love setting up this software in its entirety. I can see that this could be challenging for those of us who are not as tech friendly.

Alternatives envisagées 

Rosy

Pourquoi choisir Meevo 

I needed a more comprehensive system, like Meevo2.

Logiciel antérieur 

Acuity Scheduling

Pourquoi passer à Meevo

[SENSITIVE CONTENT] of Millennium Systems International took the best features from MSI and created Meevo2. He’s THE pioneer of salon software.

Avantages

Bottom line, Meevo provides a fully customizable software that is dependable for the needs of our growing Medical spa and salon. As a 30 year old business that has changed for a salon to a high level spa, we needed a dependable and intelligent booking and reporting system that would give us everything and more. Meevo has some quirks, but overall our transition and training was smooth and seamless with a few exceptions.

Inconvénients

Transitioning from our past software (Phorest), we lost all guest service history. This has been a challenge, however six months into our transition we have adapted. Gift cards also became a large concern as many transferred under “anonymous” instead of the guest name, causing us to have to rely on stored PDF form to look up many that are not located easily under guest profiles.

Avantages

Price, scheduler, being able to cut, paste & copy. Individualized training.

Inconvénients

Meevo2 needs an app! Mobile is not enough. Convo bar is useless, if you don't type the prompt in exactly as it's supposed to be then nothing will come up. What's the point of having it if you need a list of what you're supposed to type in to get where you want to go? Reports are terrible, not intuitive at all and not helpful even when you do find a report that kind of fits your need. Can't search for reports. No retention report (the most important report there is). Transaction history is confusing. Clients can have positive and negative balances at the same time. I hate that clients can see from your receipt if you change the price of a service. They see what it should have been or would have been. if you have to void a transaction that had a service then it doesn't actually uncheck out the appointment book part. So you have to rebook the appointment to check it out the correct way which makes the payroll skewed. I don't like that you can't check out an appointment from yesterday, that's a problem because you have to rebook the appointment on the current day and the old appointment looks like a no-show. You should at least be able to move the old appointment to the current-day. I would like an appointment view that has each stylists week on one screen instead of having each stylist by day and the whole week displayed. I want to be able to click on the day and see all the stylists just for that day just like I can click on a person's name and see their entire week.

Alternatives envisagées 

Vagaro

Pourquoi choisir Meevo 

Price

Logiciel antérieur 

Mindbody

Pourquoi passer à Meevo

Cheaper than mindbody, more features than vagaro. Seemingly better bookkeeping than vagaro but not as good as mindbody.

Avantages

-Very user friendly!
-Modern looking!
-Web based, So it can be accessed anywhere!
-Mobile Friendly
-Online booking
-Inventory Management

Inconvénients

-Sometimes it lags, and takes longer to load than desirable, while I originally thought this was just a poor internet connection, it proved not to be.
- Missing some minor features that would be beneficial for my business, such as not being able to edit a ticket's payment after the day was closed.

Avantages

the reporting is great to really see what's happening daily in company. smart centers are great for coaching and goal setting. meevo is always open to make changes and add new functions for the changes in industry.

Inconvénients

some reports are too broad and not always detailed enough but there have been some new changes that are nice. once a new idea is implemented it takes so long for it to go live.

Avantages

Customer service, esp. response times, is excellent. Multiple ways to get in touch and there is usually someone available in a hurry.

Inconvénients

Meevo is still very much a work in progress, and a testament to that is the vouminous "ideas portal" which is full of requests for additional functionality, streamlining processes, easier access to data, etc. The user interface is not well thought out, with tons of white space, title bars, etc. and not enough useful information shown on the screen. Requires a lot of scrolling. Not a lot of sorting features. Hard to zoom in on client purchase history, e.g. list of product purchases, etc.

Avantages

How easy it is to use the software. I like being able to customize things. But mostly the customer service is outstanding!

Inconvénients

I honestly cant think of anything! The only I dont like, is when my receptionists dont use the corect client name and make a new one! But it is easy to fix, by using intelli merge or manual merge of duplicate clients.

Avantages

We have used other online systems and Meevo is so easy. Guided walk through steps, great reporting system.

Inconvénients

I wish they had a built in referral program, not a points system.

Avantages

Meevos ease of use is one of the best things. Easy to train employees to do scheduling. Lots of helpful features to walk you through things and also excellent customer support.
Analytical reports are great

Inconvénients

Wish it had everything we need in one software instead of more add ons.

Avantages

I like that there are so many options for client points and promotions.

Inconvénients

How much time it actually takes to set up a new client ticket, and the order of steps it takes.

Avantages

I love that this software is affordable and very easy to use. It has definitely cut my work load in half and helped me to organize more efficiently. I am able to offer my guest the best options possible by using the appointment scheduler, client intake forms, client profile history, appointment text and email communications, online booking feature, and I am able to do excellent email marketing through the use of their add-on integrations.

Inconvénients

What I think would be a great addition to Meevo 2 is to create a feature that would allow you to forward your pre-scheduled clients appointments for one week, and then reschedule them to the following week in one step. It would make it a lot easier instead of having to reschedule each client individually.

Another great addition would be to create a security feature for online booking that would allow you to verify the email of the user by sending a verification link to the email they have provided to set up their online account, prior to permitting access to online booking. This will provide better protection for your appointment book.

Integrations with other apps work very well, but perhaps additional information in the help section on what not to do and why, may prove to be quite useful. This would decrease the need for further assistance.

Alternatives envisagées 

Mindbody et Rosy

Pourquoi passer à Meevo

I had worked for other successful salon& day spas that have utilized both Millennium software and Meevo 2, and I have found that this company is the best. Excellent in customer service, great in providing options that fit your budget, equips their customers with continuing education for their product, and webinars for the latest trends, tips, and facts for my industry. And they follow up with me to see how am I doing and if I need further assistance. They are always doing their best to keep me at my best and I greatly appreciate it! Even my clients are thrilled about it being so easy for them to use as well! I can honest say that my business has grown because of it! I look forward to the future of what Meevo 2 will be able to do better and more.

Avantages

The integrations to be able to run my business efficiently

Inconvénients

the conversion from my previous software

Alternatives envisagées 

Vagaro

Pourquoi choisir Meevo 

I didn't feel the company was evolving in the direction I needed for my business.

Logiciel antérieur 

Insight

Pourquoi passer à Meevo

I just kept coming back to meevo. there might have been a feature i had with insight that neither one offered, but meevo did.

Avantages

I love the functionality and how user friendly the software is. A new hire can learn the software very quickly which is very helpful.

Inconvénients

I would say the cost - we utilize a lot of add ons as well, so it is a costly monthly expense - however we would not be able to run our company as well as we do without it.

Alternatives envisagées 

Booker

Pourquoi passer à Meevo

Best overall product, most features, best reporting options, best customer service.

Avantages

Desktop and tablet friendly. Once all bugs are out I hope to have a more efficient software.

Inconvénients

There is always a bug. There are too many steps or reports you have to run in order to get what you are looking for. Some reports require 30 mins or overnight to update. I don't think it was ready to be released.

Alternatives envisagées 

Vagaro

Pourquoi choisir Meevo 

Thought it would be more efficient, but is not as user friendly to the salon world.

Pourquoi passer à Meevo

Thought it would be similar features and had new staff at the time.

Avantages

The intricacy of options and ability to manipulate appointment timing and service, service providers, extensive options for a lot of different things. Also love the reports. I do deeply wish it will be made into an app and not a link. I believe the functionality of an app would be a lot faster and and stronger when using a phone.

Inconvénients

It lacks a few functions. It’s compatible with iPad but can be very slow. Definitely works better on desktop however, our business does not utilize a receptionist and we like to keep everything mobile.
When launching, you can upload a client list but only one time per-launch. When I opened I was alone for the first 3 months, when I onboarded my next two stylists I was not able to upload there client list. A feature other salon softwares at any time. So now we are not able to track who is new to the salon because all clients are being added as new. The features for classifying what type of client is also not broad. There is only “walk-in or request or redo”. There should be an option for “New” meaning new to the salon, not a walk in and there should also be “new request” these are all important categories to track where clients are coming from to make predictions. The biggest shortfall is when a client cancels online, it does not notify the salon. We have to visually be on top of checking for the square color. There are so many notification options there should definitely be an email notification at least to notify the salon or employee that was booked. Lastly, the client email list is only for the last 90 days. When downloading a client list, it would be great if we could have the whole history not 90 days. We have clients that don’t come in as frequently as 90 days and they will miss our emails.

Alternatives envisagées 

Booker et Mindbody

Pourquoi choisir Meevo 

I wanted more options for everything. Mostly appointment timing manipulation and being able to schedule other services with different service providers all in one appointment booking.

Avantages

We love that Meevo is a one stop shop! Meevo, covers just about every area of your business from clients, services, inventory, revenue reporting, marketing and so much more! We love that they partner with other vendors to enhance their platform as well as ours.

Inconvénients

There are a few areas with-in Meevo that need improvement, but the list is relatively small compared to what the over-all POS can do. The reporting and inventory are the two areas that could use improvement. I feel that it would be helpful to hear from the users in order to enhance both reports and inventory.

Avantages

We recently converted from Millennium (which we had since 2004) to Meevo. Although we were nervous for the change, I wish we would have done it sooner. The conversion was pretty seamless, despite a few hiccups, and our team was able to pick up all the changes rather quickly. We have even cut our Guest Service Training time in HALF! What a cost savings that is! Also, the support from [SENSITIVE CONTENT HIDDEN] is amazing. Not only are you able to call in or do a live chat with a tech, they also have a FB group you can join and get nearly instant answers. Even from the [SENSITIVE CONTENT HIDDEN]! I don't know of any other company that is that committed! They keep adding more and more features and we love the ease of the contactless options they have for guests (forms, confirmations, scheduling, paying, etc.). I can't say enough about how much we love Meevo 2 and it is definitely worth the money spent!

Inconvénients

There were a few hiccups with the conversion. It's understandable that not everything will convert. Our biggest struggle was not having our package numbers convert. The packages converted, just not the numbers assigned to them. We have found a work around which takes a little extra time. We have also had to get used to not being able to edit transactions fully and deal with the not-so-user-friendly employee scheduling but know that a big upgrade will be happening soon. That's one of the best things about working with Meevo, the company listens to it's users and makes changes when they see the need.

Avantages

I like that the system is customizable and easy to grasp. The onboarding can be daunting and it's helpful to get as much hands on practice time before launching. It's nice that the clients are able to book online at their convenience and that they are reminded of future upcoming appointments.

Inconvénients

I did not have a great on-boarding experience. I think my person was new as they weren't able to answer a lot of my non-cookie cutter questions. I do think that being pared with a different specialist would have prevented that.

Alternatives envisagées 

Vagaro

Pourquoi choisir Meevo 

The Reporting on Square was sub-par.

Pourquoi passer à Meevo

I chose it for the reporting options

Avantages

I've been told by numerous users in our company that Meevo 2 is so "intuitive," "easy to navigate," "simple yet robust," and "functional beyond my dreams."
We were using Millennium, a server based system, previously so when we were given the option to switch to Meevo in the cloud, naturally I was hesitant. Now I'm kicking myself for not switching sooner!

Inconvénients

I've spent the last 3 months taking a nose dive into every square inch of the program.
After all of my testing and poking around I've yet to find anything that I dislike about the program.
If you were to find something, the team at MSI is attentive and receptive to feedback.
Not only are they good listeners, but they also take swift action to implement changes for their customers.

Avantages

I am reviewing the legacy product Millennium along with Meevo, the new cloud based product. It is a bit of a mixed bag, lots of good things and Millennium has been the program I use to support my business for the last three years. Support is hit and miss, at times great, responsive and right on it and at times downright useless and takes forever to get a resolution. Millennium is the server based product and I almost switched to Meevo but there were so many things with Meevo that were almost a step backwards in features that I decided to pause the switch. Just like any program, all kinds of weird quirks and things that don't make a lot of sense but overall workable.

Inconvénients

I was surprised that from all of my software vendors (phone company, accounting software, intake forms app), Millennium was the only one that would not give any breaks on their pricing during the corona virus shutdown. That was definitely telling as there were many other programs who extended complimentary month or two of service to help us all get through it.

Avantages

It’s very user friendly, easy to navigate and simple but has everything I need to run my business smoothly and confidently. I love how easy everyone made it for me to switch over from Millennium even during the craziness of our state mandated shut down.

Inconvénients

One thing that was a little frustrating was that my previous credit card processing machine that I had integrated with Millennium wasn’t able to be reconfigured to work with Meevo2, even though I ended up buying the same exact machine. After speaking with [SENSITIVE CONTENT HIDDEN] and a few others within the Millennium network they explained why this wasn’t possible and I felt much better after I understood why.

Avantages

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

Inconvénients

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Avantages

I was so scared to change softwares, but Meevo made it very easy!! It was a huge change for myself and my staff, but with the "sandbox" feature it eased us all into it!

Inconvénients

I don't have any dislikes as of right now.

Avantages

Incredible customer service and support. Innovative and aware of ideas for software improvements.

Inconvénients

Integration from Millennium to Meevo was horrible but I think I started using the system at a bad time. Now I think it would be a great time to have Meevo 2.