Aperçu des avis des utilisateurs

En savoir plus sur FreeAgent

FreeAgent est une solution de comptabilité basée sur le cloud destinée aux indépendants, aux comptables et aux propriétaires de petites entreprises permettant de gérer les factures, les dépenses, les salaires, les déclarations...

En savoir plus

Évaluations des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,3
Simplicité
4,3
Support client
4,4

Parcourir les avis sur FreeAgent

147 avis sur 147
Classer par :
Martin
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
s/o

5
Publié le 17/03/2023

FreeAgent le meilleur

Avantages

Je dirais simplement que ce logiciel c'est du Génie, c'est du grand!

Inconvénients

Que je n'puis le toucher une fois vu que c'est un logiciel

Anne
  • Secteur d'activité : Services environnementaux
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 02/01/2018

Makes bookkeeping easy for a novice, and still keeps an accountant happy

Saves me a whole lot of time, and helps me keep clear records for my accountant.

Avantages

At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up!

It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment.

Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately).

I also like the fact that it reminds me when my corporation tax and annual accounts are due.

In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything.

The Android app is also great for reconciling payments and recording expenses on the move.

The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.

Inconvénients

Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly.

Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent.

It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Réponse de FreeAgent Central

Hi Anne,

Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback.

I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon.

Thanks again for using FreeAgent, we really appreciate it!

All the best,
The FreeAgent Team

Répondu le 23/04/2018
Utilisateur vérifié
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/05/2021

Freeagent - simple and reliable accounting

Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.

Avantages

The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.

Inconvénients

There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.

Les meilleures alternatives à FreeAgent

QuickBooks Desktop Enterprise

Quickbooks Online

Oscar
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
s/o
Simplicité
1
Support client
1

1
Publié le 18/09/2015

Exceptionally Poor Customer Support

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent.

For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude.

That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers.

Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January.

I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart.

I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Réponse de FreeAgent Central

Hello Oscar,

Thank you for taking the time to leave feedback.

My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.

I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.

As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.

The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on [email protected] and I can arrange it for you

To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.

Kind regards,

Kevin

Répondu le 25/09/2015
Gavin
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 19/02/2023

Using FreeAgent for club accounting

Learning the terminology that FreeAgent uses to a while, particularly as a Xero user in the workplace. For cost vs functionality it can’t be beaten

Avantages

We receive free access to FreeAgent as part of our bank account package. It makes accounting for our club so much easier than the previous excel sheets

Inconvénients

It’s not quite as good as Xero, but it’sa fraction of the price. For a non-profit it’s a winner

Alternatives envisagées 

Xero

Pourquoi passer à FreeAgent

Ultimately cost, as a free to us package, it can’t be rivalled
Utilisateur vérifié
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/08/2019

Highly recommended

Avantages

I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it.

Inconvénients

Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software.

Simon
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/04/2021

Free for NatWest Business customers, very straightforward accounting software for small...

All positive - occasionally have to try and work out how to do something, but customer support are very good and responsive if you get really stuck. For someone who would struggle with the accounting side of running a child's piggy bank, FreeAgent is worth its weight in gold!

Avantages

It basically does all the required accounting without having to pay for an accountant to do it for you. The biggest benefit when it comes to tracking business tax and completing a tax return as it pretty much does it all for you.

Inconvénients

Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software!

Alternatives envisagées 

Xero

Pourquoi choisir FreeAgent 

I was getting to the point of needing to pay for some of the options (I honestly can't remember the name of the software used previously and don't want to put the wrong one in!)

Pourquoi passer à FreeAgent

NatWest provided the service free and it appeared to have everything needed.
Utilisateur vérifié
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
4

4
Publié le 05/01/2023

FreeAgent - Free if you use some bank accounts

Great customer service on the queries I've raised.

Avantages

Free for users of certain banks and they get access to it all not just some features.

Inconvénients

That the bank options when reconcilling aren't very flexible or obvious as to which category.

Alternatives envisagées 

Xero

Pourquoi passer à FreeAgent

Used it as a sole trader for client then they continued to use it when they changed to a Ltd.
Chris
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/11/2022

Invaluable software

Very nervous at the start but great account manager and patient support team have been a massive help

Avantages

Easy to use. Easy to find what I want. Brilliant support

Inconvénients

There must be a downside but thankfully I have not found it yet

Chris
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 12/01/2023

Will Look After You Through the Months

Avantages

The software is easy to use, and once you understand it very powerful. It makes submitting your tax return very, very easy. I like how it can take you from being self-employed to being a LTD company. The way that it recognises some transactions and automatically categories them is great too.

Inconvénients

There are two things I don't like about the software. There isn't an easy way to record simplified expenses. You have to add them manually, which isn't ideal for how it should work. The second is that if someone pays by card, it doesn't carry all the info from FreeAgent to Stripe. For example, email address so they get a card receipt instantly.

Jago
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 24/10/2022

Easy to use bookkeeping and accounting software for the small clients

I love FreeAgent and how we are treated as an accountancy practice by their team. Any issues we aver have are answered and they're are always new features being added. Whenever I find that I can't do something in FreeAgent, I'm always shown a way around it and for that I give 5 stars.

Avantages

It's very intuitive and has amazing support and training for us and our clients. We use this software for our smaller sole traders who find it really easy to use. We do most of the setup and they basically just invoice their clients using the mobile app :)

Inconvénients

Integrations are pretty non existent for a lot of apps. For example merging eBay or most till sales with FreeAgent can be quite difficult however this is overcome by using Zapier

David
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 21/02/2018

Essential accounting software for any growing business

Avantages

We've been using Freeagent for over 5 years. In that time frame my company has grown from being a sole-trader to an incorporated limited company with employees. To say that Freeagent has helped facilitate that growth would be an understatement.

We now use Freeagent for our VAT submission (saving us £200pq accountants fees), Payroll (saving us £10pm per employee), Sending out client estimates/invoices, and what we originally bought it for... Book keeping and accounting.

We have Freeagent connected to our bank feeds, meaning we are only ever 24hrs out of date with our live bank accounts. This is now a common practice with similar software, but for us it came just at the right time.

Their team of inhouse accountancy experts is also an incredible resource that we use around once a quarter, or whenever something new crops up that we might need some help with. We still use the skill of an account for filing our end of year accounts, but we could even do this with free agent.

Inconvénients

The one thing that has been a niggle like a tiny pebble in your shoe, or scratch on the roof of your mouth, is that you cannot send a remittance! Many people have requested this functionality but it has largely been ignored by the freeagent team. I have no idea whether it is a technical or philosophical reason they've just not engaged with it... If they did implement this functionality it would pretty much make it perfect for my companies needs.

Stella
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 23/10/2017

As an event planner, it makes me happy to use FreeAgent because of easy access.

Estimates and proposals
Invoice templates
Simple payroll and automatic back feeds
Tax timelines (you'll never miss a deadline again!)
Self-assessment tax return filing
Unlimited users and transactions
Support accountants are available to answer any questions
First 30 days are free, I was excited about this and I was very happy about this.

Avantages

Cheap depending on your business needs or the size of the business.
Famous for its incredible invoice templates
Shows your real-time profit position and it automatically updates your accounts.
Cloud-based, so there is no software to download or install
The interface is very friendly and lovely.

Inconvénients

Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude
Tends to receive bugs or glitches that often take time to repair, if fixable at all
Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking
Not very quick with software updates (some have been waiting years for new and desired features)

Utilisateur vérifié
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
4

3
Publié le 20/03/2018

Might not be the best choice from my perspective

Avantages

We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting.

Inconvénients

If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it.

Réponse de FreeAgent Central

Hi there,

Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team.

All the best,
The FreeAgent Team

Répondu le 18/04/2018
John
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 11/02/2018

An outstanding find with exemplary customer service

Avantages

The ease of use combined of the platform which is exceptionally intuitive, combined with the brilliant customer service.

Inconvénients

FreeAgent appears somewhat UK-centric, although the support is still exceptional. The banking does connect to banks in Canada and I have been able to manage harmonized sales tax in Ontario. It may have some current limitations to make it a credible better substitute for Sage, in respect of the tax nuances across different Canadian Provinces.

Greg
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 25/09/2018

Great for Freelancers

Avantages

FreeAgents offers a lot of features for a very low price and the customer service is good also. I have used them for 3 years and there are other programs that may be a little better, but they are also a lot more expensive.

Inconvénients

I wish that recurring billing was a little easier and the number of integrations is good, but it does not integrate with one of my core programs which is a bummer.

Jonathan
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/02/2018

FreeAgent - Great and Gets Better

Avantages

FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions.

As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software.

Inconvénients

I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price).

John 'Hedge'
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
3
Support client
5

5
Publié le 11/01/2018

Great, powerful,

Avantages

FreeAgent is one of those programs that integrates all sorts of difficult tasks into one single multi-use product. We specifically use it for payroll, invoicing and accountancy and find the integrated approach saves time and helps us quickly track accountancy errors and oversights.

Inconvénients

The live link to the bank account statements is often glitchy and can cause a headache for those trying to account for every transaction.

Réponse de FreeAgent Central

Hi John,

Thank you for sharing your review of FreeAgent. It was great to hear about the features you find most beneficial for your business. We also appreciate you highlighting the glitches you experience with links to bank account statements, we've shared that feedback with the product team.

Thanks again!
The FreeAgent Team

Répondu le 10/04/2018
Utilisateur vérifié
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 12/12/2017

Reviewed lots of options made the decision to go with FreeAgent and never looked back, great...

Peace of mind, credible management information, easy ways of doing my quotations and billing, streamlined data capture of receipts and mileage, reduced my back office admin costs and made our lives easier

Avantages

Easy to use, intuitive, provides high quality information about the state of play of my business and my ongoing liabilities for tax and keeps easy track of who owes us money and how to send reminders. Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage

Inconvénients

Worry about their inability to let me download copies of all scanned images I have added. I really cannot find anything else to say

Dimitrios
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/02/2018

Essential for sole trader's accounting

Avantages

One of the things that scared me about going freelance, was the accounting and book-keeping part this entails. After researching similar web-based solutions, I decided upon subscribing to Freeagent. I wouldn't be able to run my business without it. Everything I need, from invoicing and clients database, to expense filing and completing my self-assessment is there, easy to use and access. When I needed some help or clarifications about something, the staff were prompt and eager to help me and made sure my issues were resolved in any case. Highly recommended software & service!

Inconvénients

I find that the mobile app has limited functionality compared to the desktop site. I would like the same level of editability when it comes to the handling of bank transactions, as I have via my internet browser.

David
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 17/01/2018

Simple, may to use and already used by out acceptant

Avantages

Simple, lightweight and just does exactly what you require from a accounting tool. Interface is easy to navigate and there is a very low learning curve. I would recommend this tool to small businesses / freelancers.

Inconvénients

Doesn't integrate with newer online style bank accounts for automated feeds at all. (e.g. transfer wise bank accounts) . Sometimes doesn't recognise recurring bank transactions meaning it takes longer to explain

Utilisateur vérifié
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 08/02/2018

Keeps me informed and saves time and money

Avantages

It allows me to keep on top of the financial position of my company allowing me to make decisions with up to date knowledge. Compared to my peers who don't use the software I am saving time and money doing my accounting.

Inconvénients

The mobile app is not as feature rich and some of the functionality that it does have does not share the same options as the web version e.g. split transactions

Utilisateur vérifié
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 08/02/2018

Brilliant

Avantages

I love free agent. It makes invoicing, book keeping and automating reminders very easy. It's also very easy to modify your invoice designs. Customer support has always been good on the few occasions I've needed them.

Inconvénients

I'd like to be able to do reports on a monthly basis rather than the preset options. Little bit more expensive than it's rivals.

BEN
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/02/2018

High quality accounting with unparalleled ease.

Avantages

Ease of set-up
Complete flexibility
Integrates with my banking transactions automatically (Barclays)
Automated explanations, and complete the rest on my iPhone app - on train, in bed etc!
Superb reports fit for any accountant, better than many!
Invoices look amazing and the automatic chasing / thanking clients for payment is a delight
Self assessments completed in a doddle - and for free as part of our subscription.

Jahiezer
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
2

4
Publié le 18/06/2018

one of the best to accounting software in the market

Avantages

Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

Inconvénients

some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

147 avis