Avis clients sur Act!

Avantages

J'utilise act depuis 25 ans.
J'en suis de moins en moins content.

Inconvénients

l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus.

Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort

Avantages

C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser

Inconvénients

Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise

Avantages

Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela

Inconvénients

je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités

Avantages

Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises

Inconvénients

Il n'y rien de reprochable à cet application pour l'instant

Avantages

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Inconvénients

Le seul problème est qu'ils n'ont pas encore de défaut

Avantages

Donne une facilité pour les tâches à distance

Inconvénients

Le serveur est très difficile à intégrer

Avantages

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Inconvénients

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Avantages

Facile à utiliser et nous permet de rechercher les informations de CRM

Inconvénients

Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel

Avantages

Meilleurs logiciels de gestion des contacts, en matière de marketing

Inconvénients

Je ne pas rencontrer de difficulté depuis mon utilisation.

Avantages

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Inconvénients

Integration with exchange is unreliable. Support is spotty at best.

Avantages

It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database.

Inconvénients

Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze.

Alternatives envisagées 

Keap

Pourquoi passer à Act!

I'm familiar with this program; Keap was out of my budget.

Avantages

Act is a great program when it works. I have been using it for well over 25 years.

Inconvénients

After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems

Avantages

We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.

Inconvénients

ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.

Alternatives envisagées 

Pipedrive et Salesforce Sales Cloud

Pourquoi choisir Act! 

The software support was no longer available.

Logiciel antérieur 

ActiveCampaign

Pourquoi passer à Act!

The ease of moving from a CRM company that we have used for years.

Avantages

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Inconvénients

Over the years updates were often sketchy. Today those issues have been solved.

Avantages

I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.

Inconvénients

I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.

Avantages

I like the different sorting options. The mail merge is also a good tool for us.

Inconvénients

The synchronization feature does not work after 2:30 pm for us.

Avantages

I used ACT daily for years. It works well as a contact manager and can help track email conversions through an Outlook plugin.

Inconvénients

The program lacks the advanced functionality you would expect with a modern day customer relationship management software. The design is also extremely dated.

Avantages

comfortable to use. dependable and accurate

Inconvénients

unable to transfer history to another database

Avantages

Has some good capabilities in CRM and email marketing

Inconvénients

Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly

Avantages

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Inconvénients

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

Alternatives envisagées 

Salesforce Sales Cloud

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à Act!

Much better value for money, and lower overall overheads meant better for us as a asmall business

Avantages

The Act! for Advisors software has been modified to meet the requirements of a financial advisor which includes being able to input information regarding insurance contracts. The new Marketing Automation is an great way to send out Newsletters, etc.

Inconvénients

They have lots of online resources/video's to learn the Marketing Automation. You can also speak to customer service but they recently cut their remote access where you can have customer service work on your computer to help answer/show you how to do things with the marketing automation.

Alternatives envisagées 

Salesforce Marketing Cloud Account Engagement

Pourquoi choisir Act! 

Salesforce was cost prohibitive.

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à Act!

Cost while not sacrificing the overall features.

Avantages

Main features are easy to use such as adding companies and contacts. Lots of training videos available.

Inconvénients

Some features feel a bit clunky but this could be a system issue rather than the software itself.

Alternatives envisagées 

HubSpot Marketing Hub, Zoho CRM, HubSpot Sales Hub et HubSpot CRM

Pourquoi passer à Act!

Price - Most of the alternative products out there have multiple subscription fees for different teams, Act was a universal CRM and for a small business this is just what we need. Act was also a more cost effective product.

Avantages

Started using Act about 25 years ago. Have added contacts since and used most of the features. Over time the use of certain features such as mass mailings to customer lists have faded, and now occasionally by e-mail. Over time I have come to value how I can locate someone that was a customer years ago, and have a complete record of a transaction, conversation or specific subject we were involved in. You have to learn to use for nearly every phone conversation or piece of correspondence. If you do, you will always be able to revert back to a contact, and who said what when. What correspondence was involved etc. To say nothing about scheduling appointments, and being reminded of birthdays and other important events. Act is the backbone of my business and personal contact information. Invaluable and used every day. I have used over may revisions and Company changes. Sometimes the customer service is better than others. Presently the Customer Service is Excellent. If you are a first time user or considering starting to use it I would recommend you take a course on using it as many of the features are not apparent unless someone shows them to you. A great tool to keep track of what everyone on your team is doing and as they move on a record of what they did and who was involved. A great tool that I rely on daily. Happy to spread the word.

Inconvénients

Many features that I never use, but see how others would. Don't like having to use MS Outlook for e-mail.

Would like to access completely by phone, but my database is too big.

Avantages

At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!

Inconvénients

This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more.
After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help.
Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money.
As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence.
I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee.
The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.

Avantages

I began using Act! 20+ years ago the draw for me was the ability to customize the product for my companies needs. I have run my company's database with this software from start up and I have made it work through the years. In the earlier days I was able to automate functionality to stay ahead of trends and have robust productivity far a head of my competitors. As the years have gone on and the product was sold and resold they have updated and brought general users more but have left lifelong users in the dust for profit.

Inconvénients

Subscription services that cripple my ability to utilize the fully purchased/owned product. I feel that the company sold out for recurring subscriptions. I don't care that they want to go to subscription but I do care that I have my feet held to the fire because of it. Users like myself enabled their progress and continued success.