Avis clients sur Lucky Orange

Avantages

exactitude dans les données transmise par le site

Inconvénients

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

Avantages

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Inconvénients

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Alternatives envisagées 

Hotjar

Avantages

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Inconvénients

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Alternatives envisagées 

Hotjar

Pourquoi choisir Lucky Orange 

smooth visitor recordings facilities.

Pourquoi passer à Lucky Orange

Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

Avantages

Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.

Inconvénients

Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)

Avantages

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Inconvénients

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Avantages

The ability to monitor user movement through my website

Inconvénients

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Avantages

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Inconvénients

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Alternatives envisagées 

Hotjar

Pourquoi choisir Lucky Orange 

Price

Logiciel antérieur 

Hotjar

Pourquoi passer à Lucky Orange

At the time it was because of price, but we stuck around because it's a good product.

Avantages

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website!

Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Inconvénients

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Avantages

How easy it is to use and navigate around the software. It also shows all the features you need to be successful with your digital marketing.

Inconvénients

I think some recordings or stats are missing. It doesn't pick up every user.

Avantages

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Inconvénients

Some of the features require technical knowledge that requires a bit of time to learn.

Alternatives envisagées 

Hotjar

Pourquoi passer à Lucky Orange

We trialled Hotjar but Lucky Orange provided better value.

Avantages

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

Inconvénients

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

Avantages

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Inconvénients

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Alternatives envisagées 

Hotjar

Pourquoi choisir Lucky Orange 

Better product, better price.

Logiciel antérieur 

Hotjar

Avantages

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

Inconvénients

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Alternatives envisagées 

Hotjar

Pourquoi choisir Lucky Orange 

Much cheaper and better heat mapping.

Pourquoi passer à Lucky Orange

Cheaper and better.

Avantages

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Inconvénients

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Avantages

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Inconvénients

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Alternatives envisagées 

Hotjar

Avantages

I like the fact that you can view live visitors, view they're live shopping carts ect.

Inconvénients

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Avantages

Visit recordings. Provided valuable information on how customers interact with the website's content.

Inconvénients

Chat feature could use some more customization options / features.

Avantages

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Inconvénients

They recently launched a new version which I didn't like and I am still using the old one.

Avantages

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

Inconvénients

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

Avantages

I like the easy of use when looking at landing pages, heat maps and the chat box.

Inconvénients

I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product.

Avantages

I enjoy watching the heatmaps and all the analytics.

Inconvénients

Still a new product so some occasional glitches.

Avantages

We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

Inconvénients

I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

Avantages

The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business

Inconvénients

the implementation the first time you had to ask for help, and just after everything is intuitive

Avantages

One of my favorite things about Lucky Orange is the fact that early in the morning, I get a report on the number of visits my site had the day before.

Inconvénients

Sometimes I can't see a visitor's screen in real time. This functionality is important for understanding if some products are good visibility and attracting people's attention.

Avantages

Easy to set up and use. Does a good job.

Inconvénients

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.