Avis clients sur Cin7 Omni

Avantages

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT]
has been most helpful.

Inconvénients

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Alternatives envisagées 

Fishbowl, Zoho Books et Xero

Pourquoi choisir Cin7 Omni 

The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year.

Logiciel antérieur 

QuickBooks Desktop

Pourquoi passer à Cin7 Omni

CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate.

Avantages

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Inconvénients

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Alternatives envisagées 

Fishbowl, NetSuite et Zoho Desk

Pourquoi choisir Cin7 Omni 

Zarmoney was only able to keep inventory, Not locations, and create sales orders.

Pourquoi passer à Cin7 Omni

CIN7 was just the right fit for us at the right time

Avantages

Cin7 has a good user interface and is quite user friendly.

Inconvénients

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

Avantages

Cin7 Promises to do all the things you need

Inconvénients

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

Alternatives envisagées 

NetSuite et SAP Business One

Pourquoi choisir Cin7 Omni 

We needed a system that we could rely on and a support system that is existent

Pourquoi passer à Cin7 Omni

Price and Functionality looked great, but the reality on the inside has been a horrible experience.

Avantages

I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had [sensitive content hidden] for the onbaording process and he was always very helpful

Inconvénients

That your onboarding team are located in India. Made trying to access onboarding help difficult

Avantages

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Inconvénients

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Alternatives envisagées 

Unleashed

Pourquoi passer à Cin7 Omni

We were familiar with the product through our other business.

Avantages

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience.
- Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

Inconvénients

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help.

- Onboarding is expensive but if you have a great onboarding specialist it is worth it.

- Can be laggy

- Some features could be more fleshed out, especially in the B2B but they are working on that.

Alternatives envisagées 

Unleashed

Pourquoi choisir Cin7 Omni 

TradeGecko/Quickbooks Online announced in June that they would be sunsetting their software for customers outside of the US. We needed a new platform that could take over and have features that TG was missing.

Logiciel antérieur 

QuickBooks Online

Pourquoi passer à Cin7 Omni

We considered Unleashed as a potential software, and almost went with them as the B2B portal was outstanding. But ultimately choose Cin7 as the Unleashed did not have a seperate field for SKU and description, but rather combined them.

Avantages

It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great.

Inconvénients

There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app.

Alternatives envisagées 

Unleashed

Pourquoi choisir Cin7 Omni 

Product discontinuing.

Logiciel antérieur 

QuickBooks Online

Pourquoi passer à Cin7 Omni

Reporting seemed alot more powerful. Also Dear reporting only spans 365 day period - very strange.

Avantages

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Inconvénients

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

Avantages

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Inconvénients

No ability to digitally pick items in a warehouse

Alternatives envisagées 

QuickBooks Online et Unleashed

Pourquoi passer à Cin7 Omni

CIN7 was a closer fit to our existing business processes. Higher customer retention figures. More affordable

Avantages

Powerful reporting functionality. Cloud based so good access.

Inconvénients

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Alternatives envisagées 

Geckoboard et Unleashed

Pourquoi choisir Cin7 Omni 

need to integrate with Xero accounting software.

Pourquoi passer à Cin7 Omni

It appeared to have better method of dealing with our specific taxation requirements. Ironically we were heavily influenced in the decision by the dedicated onboarding process which has turned into our biggest issue.

Avantages

To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously.
Support when going live is good, i had pages of questions over several days, all of which have been answered.

Inconvénients

There are still manual processes required when it comes to Xero however the time savings and automation are obivous.

Alternatives envisagées 

QuickBooks Online et Unleashed

Pourquoi passer à Cin7 Omni

I felt Cin7 had better sales and support processes and was a more 'comprehensive' package. Plus their 3PL integration is custom made for you (at a cost of course).

Avantages

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Inconvénients

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Alternatives envisagées 

Fishbowl

Pourquoi choisir Cin7 Omni 

XERO no longer was able to support our inventory requirements.

Logiciel antérieur 

Xero

Pourquoi passer à Cin7 Omni

As a result of our Head Office branch using this product currently otherwise you were running a close second place.

Avantages

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Inconvénients

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Avantages

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Inconvénients

The fact that we still have to go to XERO to generate outstanding invoices.

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

Inventory Management is not compatible with todays need.

Pourquoi passer à Cin7 Omni

I got what I needed in Cin7 with a smaller budget

Avantages

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Inconvénients

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration:

1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders.

2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting.

3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Avantages

The software has all of the functionality we need for a growing retail business.

The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Inconvénients

I would like to see the following automated capabilities.
1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales.
2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Avantages

As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices.
We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs

Inconvénients

Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component)
Also a planning and scheduling module would be a welcome addition.
We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors

Avantages

This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Inconvénients

To put it succinctly:
1- sales rep did not provide all the info I needed:
- onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free
- what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources.
- Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees.
2- onboarding was a nightmare and was still incomplete by the time I canceled the service.
- onboarding team kept changing their mind about data.
- cin7 is slow and unintuitive so you need an expert to set it up
3- platform is poor:
- it looks cheaply designed (aesthetics is important when you are using something hours everyday)
- this could be forgiven if it performed great - it doesn't!
- it is slow, outdated, unintuitive,
- the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools.
3- customer service is non-existent, promise of callbacks that never occurred, emails not answered.
there are so many better alternatives. Beware!

Avantages

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Inconvénients

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Avantages

Inexpensive for a small number of users, reasonably good integration and training process that doesn't take up too much time.

Inconvénients

The list is growing. There are lots of things the system just doesn't do well. Version Control of Products is poor, there is no ability to mark some products as GST-Free, there are very limited template options, you can't "copy" prior orders, if you receive partial payments (eg a deposit) then there is no oprtion to charge credit card fees (you have to wear these, or add a manual line entry). You can't have negative priced products, so if you want to apply discounts and keep track of these (e.g. vouchers or reclaimable govt subsidies) it is impossible. I think it's just not a good all-rounder. Maybe its ideal for selling t-shirts, but we have importing, 3rd party contract manufacture, dropshipping (god, that's painful in Cin7) and wholesaling. Cin7 is so far not up to the task.

If you are planning to buy it, don't do so as a start-up. The implimentation period is very helpful but wasted if you are not at full commercial fuction. If you are already operational and selling, feel free to change if the system suits you, but don't "start" a business with Cin7 becuase you'll drop out of the implimentation service before you find all of the problems.

Avantages

Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system.

Inconvénients

Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better.

Avantages

- Inventory management
- allocation of landed costs.
- reporting

Inconvénients

- bank reconciliation (area for human error)

Avantages

You can customise some aspects, though you will pay a fee for any changes.

Inconvénients

So many issues, it's not yet ready for use, there are plenty of bugs.

The large price increases are unjustified when the systems do not run smoothly.