Avis clients sur vcita

4,5
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4,5
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En savoir plus sur vcita

vCita LiveSite est une solution de CRM pour les petites entreprises. Elle inclut le suivi des interactions, le routage des leads, la gestion des leads et le CRM mobile au sein d'une suite. vCita LiveSite regroupe différents flux...

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Évaluations des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,2
Simplicité
4,4
Support client
4,2

Parcourir les avis sur vcita

272 avis sur 272
Classer par :
Stéphanie
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
1
Support client
1

3
Publié le 28/05/2020

Déception... support inexistant.

Avantages

La prise de rdv en ligne ainsi que le suivi automatique du client.

Inconvénients

Le service support est quasi inexistant malgré le système de ticketing.
Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

Damon
Damon
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/09/2024

Vcita for President 2024! Make America User Friendly Again!

Overall I enjoyed using the software and personal interactions with the staff were always pleasant

Avantages

The freedom to do everything necessary to run a small business

Inconvénients

The credit card processing procedures were a bit ridiculous

Alternatives envisagées 

Jobber

Pourquoi passer à vcita

More bang for the buck for a small business

Réponse de vcita

Thank you, Damon, for your amazing review and feedback! :) We're proud to support your business! The vcita team

Répondu le 24/09/2024
Olga
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/09/2024

All in one scheduling platform and more

I switched from a different, more limited options platform to this one and love it.

Avantages

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Inconvénients

can't think of it, they are always improving existing and adding new features

Les meilleures alternatives à vcita

Salesforce Sales Cloud

QuickBooks Enterprise

Housecall Pro

bridgette
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
4

3
Publié le 25/09/2024

Vcita is a great option

Avantages

Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.

Inconvénients

Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.

Latoya
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 14/09/2024

Worth the investment

It has made my small business much more efficient

Avantages

Its extremely user friendly! Its an all in one interface

Inconvénients

It doesnt integrate well witg Instagram

Réponse de vcita

Thank you, Latoya, for your review! We're proud to have you as a vcita client and to be able to make your business more efficient!

Répondu le 24/09/2024
Elonnah
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 16/09/2024

Would recommend

Great customer service, very easy to use program overall love it!

Avantages

It's fantastic, made my business admin so much easier!

Inconvénients

Would prefer more options for rescheduling and different blocked off time colours for different things

Alternatives envisagées 

Fresha

Pourquoi passer à vcita

after speaking with your customer service and doing the trial with IT over zoom I was sold
Angela
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
4
Support client
5

4
Publié le 18/09/2024

It's worth the investment

Very good. I have been using it for one year, and now I have more clients, and my system works.

Avantages

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Inconvénients

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

Alternatives envisagées 

Acuity Scheduling

Pourquoi passer à vcita

vcita was easier to manage, and actually less expensive.
Shawnna
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 13/09/2024

CEO/ Founder

Very nice very helpful staff, awsome reponse time when help is needed.

Avantages

Very helpful and helped my business format out alot

Inconvénients

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Réponse de vcita

Thank you, Shawnna, for your review and feedback! We're happy that our team and solution are helping your travel business! The vcita team

Répondu le 24/09/2024
Faith
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
5

4
Publié le 13/09/2024

Well pleased

O really, I have had a good experience. I appreciated the personal tutorial at the beginning which helped me know how to best use the service.

Avantages

They fact that they allow for group scheduling really helps me with my business needs.

Inconvénients

The website is a but complicated when it comes to scheduling my group services. I wish it just had a scheduling button.

Diana
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 16/09/2024

Great Product

Overall, it is a great product that we do recommend.

Avantages

The ease of use for my clients is the top reason we love VCita.

Inconvénients

It isn't as customizable as we would like and we cannot track inventory.

Alternatives envisagées 

Acuity Scheduling

Pourquoi passer à vcita

VCita had more features than this product.

Réponse de vcita

Thank you, Diana, for your review! We appreciate your business and are happy to support your dog training business!

Répondu le 24/09/2024
Allison
  • Secteur d'activité : Urbanisme et architecture
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 13/09/2024

VCITA good review

Pretty good. I also used the option to write up client notes after sessions

Avantages

I can make appointments and pre-charge the client at once

Inconvénients

The settings for group activities needs improvement

Linden
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 16/10/2019

Ties all together

Overall the tool has been a great help for us to streamline our processes.

Avantages

We like the way it ties our contact form, CRM and invoices together.

Inconvénients

Invoices can only be paid by one person. They can't forward to someone for payment.

Alternatives envisagées 

QuickBooks Enterprise

Pourquoi passer à vcita

It was able to tie together multiple things at once.
Buğra
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
1
Support client
1

2
Publié le 09/05/2024

Worst customer service

From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Avantages

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Inconvénients

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Tariq
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 14/12/2022

vcita review for Knights Chamber

Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.

Avantages

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Inconvénients

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Linda
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
1

5
Publié le 17/12/2020

Excellent Software - lousy service

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.

Avantages

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Inconvénients

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Christa
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 13/12/2022

I Love Vcita for Small Business!

Excellent!

Avantages

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Inconvénients

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Alternatives envisagées 

Clio
Sue
  • Secteur d'activité : Enseignement primaire et secondaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 02/04/2019

Poor Customer Service and Unreliable

Any benefits are undone by the disapearence of ALL Data and appointments.

Avantages

I did like that you can put all of your comunication and documentation into the system.

Inconvénients

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.

Réponse de vcita

Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.

Répondu le 11/04/2019
Brice
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 16/03/2021

The perfect solution for Service Professionals and small businesses

Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.

Avantages

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Inconvénients

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Utilisateur vérifié
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 31/10/2017

Wonderful way to engage visitors to your website. I highly recommend for new practitioners

Love having my clients book online and syncs with Google calendar.

Avantages

1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile

Inconvénients

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Anisa
  • Secteur d'activité : Services à la personne et aux familles
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/11/2023

Convenient Time Saver!

I will be sticking with them since it has been the most effective method of automating schedule.

Avantages

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Inconvénients

The online calendar on the mobile device is not as easy to use compared to the desktop

Meredith
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 13/12/2022

Software is easy to use! Online portal for clients is visually appealing

Avantages

RemindersText communication with clienta

Inconvénients

I wish the payment system allowed for tips

Alba
  • Secteur d'activité : Animation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/02/2023

Best software for managing invoice tasks in your companies.

Excellent, I enjoy this software Wich helps me manage my company. I'm making the most of this services so far.

Avantages

What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.

Inconvénients

Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.

Chris
Chris
  • Secteur d'activité : Conseil en gestion
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/11/2017

The Lead Funnel Starts with Vcita

Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.

Avantages

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Inconvénients

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

Bradford
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/04/2019

Makes my small business look and feel bigger than it is to my clients and potential clients

I really like the calendar management which allows me to send appointment invitations that once accepted automatically puts it in my calendar.
I also like the client portal which is separate from my regular email and I get a text notification if someone communicates through the portal. It also sends text reminders automatically.
Like I mentioned earlier, if there was a pipeline management feature it would be unbeatable. I am currently looking for pipeline management that will intergrate throughZapier.

Avantages

I really like the calendar management features

Inconvénients

Wish it had pipe line management feature

Kimse LaMeel
Kimse LaMeel
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/10/2017

Love it and I love that it keeps getting better

Avantages

I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website

Inconvénients

I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted

272 avis