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HelpCrunch est une plateforme de communication client qui combine un chat en direct, le marketing automation d'e-mails et un service d'assistance super intuitif en une seule solution. La solution aide les équipes d'assistance, de...
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- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel d'aide de service client
Avantages
HelpCrunch est un très bon produit pour aider les entreprises et les prospects pour trouver de solution ensemble avec de très bonnes fonctionnalité et très simple à utiliser. Je suis très satisfait
Inconvénients
C'est un très bon produit et je n'ai rien à reprocher pour le moment après avoir utilisé

- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel de Chat direct
Avantages
C'est une meilleure plateforme de communication clients très performante et facile à utiliser pour intégrer d'autres logiciels. Offres une bonne fonctionnalités automatique des mails
Inconvénients
J'adore HelpCrunch pour ses multiples fonctionnalités. Je n'ai pas eu de problème pour le moment

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel de support Chat
Avantages
C'est une plateforme très intéressant pour la communication et avec un chat direct parfait .Un marketing très efficace et automatique et permet d'intégrer d'autres logiciels
Inconvénients
Un très bon logiciel avec une version gratuite et très spéciale. Je n'ai pas d'inconvénients
Les meilleures alternatives à HelpCrunch

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel de gestion clientèle
Avantages
Un produit magnifique et simple à utiliser permettant les chat direct avec une qualité d'interface utilisateur et facile à déployer et à intégrer d'autres produits.
Inconvénients
C'est le top produit de la gestion clientèle . Je le recommande

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Un logiciel parfait
Avantages
HelpCrunch est un meilleur produit de Chat direct très simple et facile à utiliser et permet de gérer le service client avec des mails automatiques
Inconvénients
Un très bon produit mais je rencontre quelques burgs lors de se connecter
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Logiciel de gestion d'entreprise
Avantages
HelpCrunch est un bon logiciel, facilite la bonne gestion des connaissances d'une entreprise, très rapide et fiable.
Inconvénients
Je le recommande, je n'ai pas une grande chose à y reprocher.

- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Awesome Value for the Money
Avantages
If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.
We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.
Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.
The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.
Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.
It's easy and pleasent to use. I highly recommend
Inconvénients
I can't say something bother us, I like the app and is easy to use.
Réponse de HelpCrunch
Appreciate your review, Leonardo.
We're building HelpCrunch to help businesses like yours to solve the exact problems you described.
Glad that you're able to centralize customer support and generate more leads for your business with the tool.
All the best!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Good but app can be better
I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.
Avantages
I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.
Inconvénients
I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)
Réponse de HelpCrunch
Hey there! Thanks for all the feedback.
Our support team received your request regarding user data in mobile apps.
We've already added this to our backlog and we'll see how soon it will be implemented :)
We'll also look into the slow app loading on low internet speed.
Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good Live Chat and Knowledgebase Software with Affordable Pricing
Nice UI and easy to use interface. Easy setup. Affordable pricing.
Avantages
Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.
Inconvénients
Mobile app notifications are late or sometimes did not appear.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Avantages
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Inconvénients
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Alternatives envisagées
LiveChatPourquoi choisir HelpCrunch
We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.Logiciel antérieur
IntercomPourquoi passer à HelpCrunch
(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.Réponse de HelpCrunch
Thanks a lot, Grant!
- Secteur d'activité : Photographie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Excellent chat software for your Wordpress site!
Avantages
Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.
Inconvénients
I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.
Réponse de HelpCrunch
Appreciate the kind words, Peter!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Itegrated cost effective solution very suitable for SMB
Avantages
Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices.
Knowledge base and chat integrated in one solution.
KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example).
Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).
Inconvénients
Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.
Pourquoi choisir HelpCrunch
HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)Pourquoi passer à HelpCrunch
Met all requested features. Affordable price. Best quality / price ratio.- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Excellent Tool For Your Customers
I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before.
Avantages
My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site.
Inconvénients
The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain.
Alternatives envisagées
Zendesk SuitePourquoi choisir HelpCrunch
Was offered a lifetime deal with Help Crunch and the customer service was top notch.Pourquoi passer à HelpCrunch
The quick and responsive customer service.Réponse de HelpCrunch
Hi Juan! Thanks for your review.
Glad that you're now able to easily chat with your customers in real-time and reach them even after they leave your website.
Your feature request regarding subdomains is well taken. We should start working on this soon.
Cheers!
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good overall
We have seen a dramatic rise in the quality of our communications with customers during business hours.
Avantages
Good solid connections with customers. Feel comfortable to know they have received some information.
Inconvénients
Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.
Réponse de HelpCrunch
Hey Vincent! Thanks a lot for the review and the feedback!
Have you tried putting up an offline form & message? This helps your customers to clearly tell if your team is offline or not.
Feel free to reach out to our team via chat, we'll be happy to help you with that or any other questions.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
HC runs our business!
Avantages
Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time.
Inconvénients
The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though
Réponse de HelpCrunch
We're very glad to have Tribute team with us, John!
Thanks for the kind words.
We expect to roll out a small UI update to make the chat look even more modern already this month.
Cheers!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Many features for a good value
We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets.
Avantages
The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug.
Inconvénients
Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people.
Alternatives envisagées
Zendesk SuitePourquoi passer à HelpCrunch
Very competitive price with the same (if not more) features.Réponse de HelpCrunch
Thanks so much for the detailed review, Luca.
We're looking to make all HelpCrunch features even more intuitive to get started with in the upcoming weeks already.
Cheers!
- Secteur d'activité : E-learning
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The Bread and Butter for your digital support team.
Avantages
UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.
Inconvénients
More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.
Pourquoi choisir HelpCrunch
Better DesignLogiciel antérieur
LiveChatRéponse de HelpCrunch
Thank you for the review!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
An awesome livechat tool
Awesome tool, within the budget, if you are looking for a LiveChat tool go for it
Avantages
I can see what are the pages visited by the user while chatting
email follow up
restricting spam
timezones availability and more
Inconvénients
User is able to return to chat even after we block them
Réponse de HelpCrunch
Thanks Madhu!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A better (and cheaper) alternative to Intercom
Avantages
We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.
Inconvénients
The limit of emails and auto-messages in our plan is a little upsetting
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Run your business with Helpcrunch
I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck.
Avantages
The search/filter function and the color coding of conversations.
Inconvénients
I wish I could easily edit and remove uploads on chats.
Réponse de HelpCrunch
Appreciate all the love, Ana!
In terms of removing uploads, you can easily delete them in chat just like you delete all other messages. What would you like to be able to edit in your uploads? Eager to learn more about your needs around this.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
The best live chat software I have ever used
The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use.
The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience.
Avantages
I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Inconvénients
I don't have any problem with the software but would love to see more languages and integrations.
Réponse de HelpCrunch
Thanks for your review!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Amazing toolset for customer interaction
Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommend
Avantages
I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.
Inconvénients
Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch
Réponse de HelpCrunch
Glad you're having a positive experience with HelpCrunch. Thanks for leaving your review, Volodymyr!

- Secteur d'activité : Développement de programmes
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
HelpCrunch and solving business problems
Avantages
- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us.
- Customize css via admin panel. This makes the widget very flexible
- Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems
Inconvénients
- This is more a wish, not a minus, but I would also like to have official support for react-native.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
10 on 10 design, Easy Integration, Competitive Pricing
Satisfactory. although, I noticed that the conversation rate was very low if compared to the current service I am using.
Avantages
The Design and Flexibility the Customize your widget, Widget Integration, Registration.
Inconvénients
Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free.
Réponse de HelpCrunch
Hi Pratik.
Thanks a lot for your detailed review!
As to your comment regarding our free live chat version, we've analyzed lots of alternatives prior to launching our free plan.
From what we saw, it's hard to find any other free live chat solution that would allow to:
- store that many free contacts in your customer base (up to 500)
- create auto messages with lots of rules
- talk to your users with in-app messenger and integrate your custom data.
- customize your chat widget with such a decent number of options.
If you have any other feedback regarding the free plan, please don't hesitate to contact our support and share your feedback.
We always strive to improve our product for all categories of users from one-man bands to enterprises.
The info about our APIs is easily accessible in our Knowledge base.
Feel free to ask us any questions about the APIs anytime, we'll be happy to assist you with the integrations.
Cheers!
- Daniil
- Secteur d'activité : E-learning
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Easy way for me to keep track of customer support and general help.
It has been positive. I can definitely see my traffic generating more visits and I am able to help others much faster.
Avantages
It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price.
Inconvénients
The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned.
Réponse de HelpCrunch
Thank you for the fair review. We are working on our Android app to improve its overall performance. Stay tuned, there is an update coming soon ;)