Avis clients sur Salesforce Sales Cloud

Avantages

Optimisez votre processus de vente avec Salesforce Sales Cloud : une solution CRM complète pour gérer vos pipeline, vos relations clients et augmenter votre productivité"Voici quelques points forts de Salesforce Sales Cloud :Flexibilité : Salesforce Sales Cloud permet aux utilisateurs de personnaliser les pipelines de vente en fonction de leurs besoins spécifiques, ce qui permet une meilleure gestion des opportunités d'affaires.Suivi et analyse : Salesforce Sales Cloud offre des outils de suivi des performances et de reporting pour suivre les résultats des ventes et identifier les opportunités d'amélioration.Collaboration : avec Salesforce Sales Cloud nous bénéficions des fonctionnalités de collaboration pour les équipes de vente, ce qui facilite la coordination et la communication entre les membres de notre équipe.Intégration : Salesforce Sales Cloud est facilement intégrable avec d'autres outils d'entreprise tels que les outils de marketing et d'analyse.

Inconvénients

Voici quelques points faibles de Salesforce Sales Cloud :Coût : Salesforce Sales Cloud peut être coûteux pour les petites entreprises ou les entreprises qui n'ont pas besoin de toutes les fonctionnalités proposées.Complexité : Salesforce Sales Cloud peut être complexe à utiliser pour certains utilisateurs, en particulier pour ceux qui n'ont pas une bonne connaissance des outils de gestion de la relation client. Il peut être nécessaire de consacrer du temps pour maîtriser les fonctionnalités avancées.

Avantages

bon système
exploitation facile
mise a jour simple

Inconvénients

manque de rappel afin de rien loupé
améliorer la traçabilité des actions dans sa fonctionnalité

Avantages

Le logiciel est parfait, un CRM simple et bien expliqué pour une utilisation quotidienne

Inconvénients

Le logiciel n’est pas si simple à manipuler.

Avantages

CRM efficace et complet. Répond parfaitement aux besoins des commerciaux

Inconvénients

Le design mériterait d'être un peu plus moderne

Avantages

Simplicité, fluidité, design, appli mobile

Inconvénients

Rien de spécial car une formation a été dispensée

Avantages

Mon utilisation est relativement limitée : suivi des offres commerciales, mis à jour des plans merchandising, messagerie. Son côté intuitif et sa mise en place simplifiée est appréciable, pas besoin de compétences particulières requises pour se faire la main dessus. J'apprécie la messagerie. Ayant en charge le digital learning auprès de la force de vente, elle m'est très utile pour commenter ou aider les commerciaux terrain, la notification par mail est très pratique.

Inconvénients

L'interface de la page d'accueil mériterait d'être repensé, trop d'infos inutiles affichées à mon goût. L'outil est plutôt intuitif, bien pensé mais je n comprend pas certaines choses : pourquoi le retour en arrière est si mal fait dans la navigation des fichiers, on retombe à la racine et l'on est obligé de refaire le chemin en entier ?!

Avantages

Useful - easy to use - impeccable rien à dire

Inconvénients

RAS pour le moment - créer une application mobile

Avantages

Un outil pour aider à faire des calculs et le suivi des ventes rapidement

Inconvénients

Des inconvénients surtout au niveau de l'utilisation au début

Avantages

Encore peu utilisé mais c'est quand même un bon outil. Quelques bogues dans notre intégration malgré tout

Inconvénients

Plusieurs bogues rencontrés jusqu'à present

Avantages

Le calcul automatique qui simplifie la vie.

Inconvénients

Un peu dur au début de le prendre en main.

Avantages

tres bonne application normalement parmi les leaders dans le domaine

Inconvénients

pas de difficultes jusqua present as i know

Avantages

While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.

Inconvénients

I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.

Avantages

The best thing about Salesforce is it collates all the data and make a system-wide central repository which really helps in saving time, energy and productivity. Also, it has certain additional features to prioritize some important client support queries by integrating the mails with Salesforce which brings the attention to some important critical points.

Inconvénients

The integration of the salesforce with internal tools could be done in a more user friendly and an efficient way. That's the only scope of improvement which could be done as I can think of.

Avantages

Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.

Inconvénients

The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir Salesforce Sales Cloud 

We wanted a more professional solution that would help both sales but also customer success

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Salesforce Sales Cloud

The customization

Avantages

I liked how user-friendly the Salesforce Sales Cloud is. The dashboard is very intuitive and provides an easy way to access and manage customer data. It also provides a wide variety of tools and features that can be customized to fit the needs of any business, such as sales automation, lead management, and reporting capabilities. The customer support is also top-notch, providing helpful and knowledgeable guidance whenever I needed it.

Inconvénients

I found that the pricing can be a bit steep for smaller businesses, especially if they don’t need all of the features the platform provides. Additionally, I found the learning curve to be a bit steep at first, as there are many features that can be overwhelming to understand. However, once I got the hang of it, I found it to be a great tool for managing my business's sales needs.

Alternatives envisagées 

Zoho CRM, Dynamics 365 et HubSpot CRM

Pourquoi passer à Salesforce Sales Cloud

We chose Salesforce Sales Cloud because of its robust feature set, user-friendly interface, and excellent customer support. It was the most comprehensive solution that met all of our needs, and the pricing was also very competitive. Additionally, the Salesforce platform is well-known and trusted in the industry, which gave us confidence that it was the right choice for our business.

Avantages

In my opinion, Salesforce has always been the best CRM application. I started off with a team of 3 employees including myself and Salesforce has been with us since Day 1.

Inconvénients

The one thing that I found with Salesforce Sales Cloud services is that Saving new and updated data is not an automatic process. This is a more manually done directive in CRM and may cause loss of leads to which I recomend to ensure your users update their data prior to posting on Salesforce Cloud.

Avantages

It could ultimately do anything I wanted it to

Inconvénients

Had to hire a SFDC admin full-time to help us build out reports, etc. Also had to pay lots of money to a 3rd party to help us implement it.

Avantages

One con is the fact that Salesforce Sales Coud is highly customizable. Also, it's a cloud-based tool, so it can be accessed from anywhere with an internet connection. Another con is the fact that it has a mobile app and also strong security features. Lastly, Salesforce offers excellent customer support, including online resources and training.

Inconvénients

Salesforce Sales Cloud can be complex and overwhelming, especially for new users that are not familiar with the platform. It can also be a bit expensive since it requires ongoing investment in training, customization and support.

Avantages

This software is very useful on very thing in the following functionalities: dashboard,batch processing ,marketing email. It allowed me to encrease my sales it's easy to find and use.

Inconvénients

The appls has no flows in my experience.but the price should be reviewed for the new person that need it.

Avantages

I like its each and every features which is quite advance and helpful. This app solves all major sales business process which improves the business efficiencies. The integrations of websites and other apps, Salesforce email, opportunities tracking, leads management, maps, contacts are too much helpful.

Inconvénients

So far i don't have any complaints for this software. It is just amazing.

Avantages

This CRM has everything and more, this product is for big corporates.

Inconvénients

Too many bells and whistles also there is a lot of information on all features that you will not use.

Avantages

In every company I have consulted for and worked for, we have used or switched to Salesforce. Once built out properly, it is an asset that is scalable and will continue to benefit your sales team. The functionalities are endless: Leads, Accounts, Opportunites, Metics calculators, pipeline management tables, Groups, and options to create products too! (This one was difficult to construct but I was more than ecstatic that I could use this for wholesale as well)
Let's talk about customer support: Very comprehensive. There is a whole website dedicated to tutorial videos, live chats, and Q&A boards. If you still can't figure out the problem they do have a real human you can speak to who will help you out.

Inconvénients

The learning curve to set up your salesforce correctly is rough if you have not done any Salesforce admin work before. Starting off with a small group is easier, and the program is more forgiving when you have fewer accounts, leads, etc, but as your org grows, you will want to ensure that Salesforce is set up correctly. Errors with when you have a lot of data will take a long time to fix.

Avantages

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Inconvénients

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir Salesforce Sales Cloud 

Much more advanced features for large scale lead gen needs.

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Salesforce Sales Cloud

Great reviews and exceptional customer service/reps.

Avantages

Integrating, once we set up our system and what we were going to use it for, this did a world of good keeping us organised. We were only a business of 4 when we started and knew fairly early on relationships with local businesses were key to us staying open, after an incredibly helpful and informative call with sales force it made things so easy to set up. I didn’t know how much CRM in a software at the time would help but after taking the chance and settling into it with the team it because a great tool to use, especially after we hired staff that were more knowledgeable about the software themselves. Managing our business accounts with sales force is the best thing we did.

Inconvénients

It’s expensive and getting started we worried about whether we would be able to afford it long term but it pays for itself.

Avantages

The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack

Inconvénients

The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir Salesforce Sales Cloud 

Keap is not built for sales and sales enablement

Logiciel antérieur 

Keap

Pourquoi passer à Salesforce Sales Cloud

Hubspot is designed to be more of a all-in-one app as a Marketing CRM and a Sales CRM where Salesforce is a true Sales CRM that intregrates with a large number of 3rd party apps and specifically has a deep integration with Marketo, the gold standard in Marketing CRM apps