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Salesforce Sales Cloud est une plateforme CRM (Customer Relationship Management) à la demande qui offre des applications pour les petites, moyennes et grandes entreprises, en mettant l'accent sur les ventes et les relations...
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- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Optimisez votre processus de vente avec Salesforce Sales Cloud
Augmentation de la productivité : nous avons amélioré nos processus de vente en utilisant les outils de gestion des opportunités, de suivi des performances et de reporting de Salesforce Sales Cloud. Cela nous a aidé à identifier les opportunités les plus prometteuses et à augmenter notre taux de conversion.
Avantages
Optimisez votre processus de vente avec Salesforce Sales Cloud : une solution CRM complète pour gérer vos pipeline, vos relations clients et augmenter votre productivité"Voici quelques points forts de Salesforce Sales Cloud :Flexibilité : Salesforce Sales Cloud permet aux utilisateurs de personnaliser les pipelines de vente en fonction de leurs besoins spécifiques, ce qui permet une meilleure gestion des opportunités d'affaires.Suivi et analyse : Salesforce Sales Cloud offre des outils de suivi des performances et de reporting pour suivre les résultats des ventes et identifier les opportunités d'amélioration.Collaboration : avec Salesforce Sales Cloud nous bénéficions des fonctionnalités de collaboration pour les équipes de vente, ce qui facilite la coordination et la communication entre les membres de notre équipe.Intégration : Salesforce Sales Cloud est facilement intégrable avec d'autres outils d'entreprise tels que les outils de marketing et d'analyse.
Inconvénients
Voici quelques points faibles de Salesforce Sales Cloud :Coût : Salesforce Sales Cloud peut être coûteux pour les petites entreprises ou les entreprises qui n'ont pas besoin de toutes les fonctionnalités proposées.Complexité : Salesforce Sales Cloud peut être complexe à utiliser pour certains utilisateurs, en particulier pour ceux qui n'ont pas une bonne connaissance des outils de gestion de la relation client. Il peut être nécessaire de consacrer du temps pour maîtriser les fonctionnalités avancées.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
bon logiciel mais mérite d'être plus simple
a mon niveau de consultation tout va bien
je pense que les tableaux de bord pourrais être plus facile à faire
Avantages
bon système
exploitation facile
mise a jour simple
Inconvénients
manque de rappel afin de rien loupé
améliorer la traçabilité des actions dans sa fonctionnalité
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Utilisation quotidienne
Avantages
Le logiciel est parfait, un CRM simple et bien expliqué pour une utilisation quotidienne
Inconvénients
Le logiciel n’est pas si simple à manipuler.
Les meilleures alternatives à Salesforce Sales Cloud
- Secteur d'activité : Relations publiques et communications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Logiciel CRM très complet
Très bonne expérience d'utilisation
Avantages
CRM efficace et complet. Répond parfaitement aux besoins des commerciaux
Inconvénients
Le design mériterait d'être un peu plus moderne
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Super logiciel CRM
Avantages
Simplicité, fluidité, design, appli mobile
Inconvénients
Rien de spécial car une formation a été dispensée
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
mon avis sur Salesforce
Je vois Salesforce comme un portail qui fait le lien entre le personnel sédentaire et le terrain, cela permet de gagner du temps, dans la recherche de fichiers, d'évènements grâce au calendrier, pour communiquer, c'est très efficace, tout est regroupé sur une seule plateforme. certains points fonctionnels sont à améliorer mais j'apprécie la possibilité d'adapter l'outil aux besoins de l'entreprise.
Avantages
Mon utilisation est relativement limitée : suivi des offres commerciales, mis à jour des plans merchandising, messagerie. Son côté intuitif et sa mise en place simplifiée est appréciable, pas besoin de compétences particulières requises pour se faire la main dessus. J'apprécie la messagerie. Ayant en charge le digital learning auprès de la force de vente, elle m'est très utile pour commenter ou aider les commerciaux terrain, la notification par mail est très pratique.
Inconvénients
L'interface de la page d'accueil mériterait d'être repensé, trop d'infos inutiles affichées à mon goût. L'outil est plutôt intuitif, bien pensé mais je n comprend pas certaines choses : pourquoi le retour en arrière est si mal fait dans la navigation des fichiers, on retombe à la racine et l'on est obligé de refaire le chemin en entier ?!
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
About SalesForce
Avantages
Useful - easy to use - impeccable rien à dire
Inconvénients
RAS pour le moment - créer une application mobile

- Secteur d'activité : Automobile
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Un outil puissant
Il m'aide à faire des opérations des calculs pour ne pas être occupé sur tout le temps
Avantages
Un outil pour aider à faire des calculs et le suivi des ventes rapidement
Inconvénients
Des inconvénients surtout au niveau de l'utilisation au début
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Bon produit
Avantages
Encore peu utilisé mais c'est quand même un bon outil. Quelques bogues dans notre intégration malgré tout
Inconvénients
Plusieurs bogues rencontrés jusqu'à present
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Bon logiciel dans sont ensemble
Avantages
Le calcul automatique qui simplifie la vie.
Inconvénients
Un peu dur au début de le prendre en main.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Bonne application
Avantages
tres bonne application normalement parmi les leaders dans le domaine
Inconvénients
pas de difficultes jusqua present as i know

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Full Fledged CRM for Every Business
My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.
Avantages
While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.
Inconvénients
I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
User friendly Salesforce
Salesforce has been really beneficial in documenting, reaching out to the client, answering client queries, Client database and so on. Hence, it has been a great experience so far.
Avantages
The best thing about Salesforce is it collates all the data and make a system-wide central repository which really helps in saving time, energy and productivity. Also, it has certain additional features to prioritize some important client support queries by integrating the mails with Salesforce which brings the attention to some important critical points.
Inconvénients
The integration of the salesforce with internal tools could be done in a more user friendly and an efficient way. That's the only scope of improvement which could be done as I can think of.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Greats software for CRM but expensive and hard to impliment
My overall experience was frustrating and the lack of support only clouded the quality of the product. When we ask for support we were told we had to go to a third party to get any help on our implementation. This was not clearly communicated when we were sold the software.
Avantages
Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.
Inconvénients
The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product
Alternatives envisagées
HubSpot Marketing HubPourquoi choisir Salesforce Sales Cloud
We wanted a more professional solution that would help both sales but also customer successLogiciel antérieur
HubSpot Marketing HubPourquoi passer à Salesforce Sales Cloud
The customization- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
"A Comprehensive CRM Solution for Your Business's Sales Needs"
Overall, I’ve had a great experience with Salesforce Sales Cloud. It provides a comprehensive suite of tools and features to help manage customer relationships and sales processes. The user interface is intuitive and easy to use, and the customer support is top-notch when I needed help. The pricing can be a bit steep for smaller businesses, but for larger businesses, the cost is well worth the investment.
Avantages
I liked how user-friendly the Salesforce Sales Cloud is. The dashboard is very intuitive and provides an easy way to access and manage customer data. It also provides a wide variety of tools and features that can be customized to fit the needs of any business, such as sales automation, lead management, and reporting capabilities. The customer support is also top-notch, providing helpful and knowledgeable guidance whenever I needed it.
Inconvénients
I found that the pricing can be a bit steep for smaller businesses, especially if they don’t need all of the features the platform provides. Additionally, I found the learning curve to be a bit steep at first, as there are many features that can be overwhelming to understand. However, once I got the hang of it, I found it to be a great tool for managing my business's sales needs.
Pourquoi passer à Salesforce Sales Cloud
We chose Salesforce Sales Cloud because of its robust feature set, user-friendly interface, and excellent customer support. It was the most comprehensive solution that met all of our needs, and the pricing was also very competitive. Additionally, the Salesforce platform is well-known and trusted in the industry, which gave us confidence that it was the right choice for our business.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Salesforce Sales Cloud - CRM at its best
Avantages
In my opinion, Salesforce has always been the best CRM application. I started off with a team of 3 employees including myself and Salesforce has been with us since Day 1.
Inconvénients
The one thing that I found with Salesforce Sales Cloud services is that Saving new and updated data is not an automatic process. This is a more manually done directive in CRM and may cause loss of leads to which I recomend to ensure your users update their data prior to posting on Salesforce Cloud.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Salesforce provides it all but at a cost for both money and time
For the money we paid, I expected some out-of-the-box sales features that were not present; they had to be built. It could not accommodate a List View, which made it difficult for me and my team to move away from simple spreadsheets that provided a wholistic view, which is helpful for managing sales activities daily.
Avantages
It could ultimately do anything I wanted it to
Inconvénients
Had to hire a SFDC admin full-time to help us build out reports, etc. Also had to pay lots of money to a 3rd party to help us implement it.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Top-performing CRM tool with great features
Overall, Salesforce Sales Cloud helped our business to streamline operations, improve customer engagement, and drive revenue growth.
Avantages
One con is the fact that Salesforce Sales Coud is highly customizable. Also, it's a cloud-based tool, so it can be accessed from anywhere with an internet connection. Another con is the fact that it has a mobile app and also strong security features. Lastly, Salesforce offers excellent customer support, including online resources and training.
Inconvénients
Salesforce Sales Cloud can be complex and overwhelming, especially for new users that are not familiar with the platform. It can also be a bit expensive since it requires ongoing investment in training, customization and support.
- Secteur d'activité : Animation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best software for the proper functioning of any type of business in the company.
Excellent,I cannot do without this software.
Avantages
This software is very useful on very thing in the following functionalities: dashboard,batch processing ,marketing email. It allowed me to encrease my sales it's easy to find and use.
Inconvénients
The appls has no flows in my experience.but the price should be reviewed for the new person that need it.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The Finest CRM and Sales Management Tool
I have been using it for almost 6 years now and trust the tool is one of the widely used and trusted one. It has lots of features into it to offer you. This is one one of the key sales tool that we sales team have been using it. The best part is flexibility of the the third party app integration
Avantages
I like its each and every features which is quite advance and helpful. This app solves all major sales business process which improves the business efficiencies. The integrations of websites and other apps, Salesforce email, opportunities tracking, leads management, maps, contacts are too much helpful.
Inconvénients
So far i don't have any complaints for this software. It is just amazing.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Salesforce Great product with very powerful tools inside.
The experience was good but I think there are just too many buttons and feathers that you don't really use if the company gets bigger this would grow with the company.
Avantages
This CRM has everything and more, this product is for big corporates.
Inconvénients
Too many bells and whistles also there is a lot of information on all features that you will not use.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The Premier CRM Software
Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles, and Salesforce wins hands down. I can't stress enough how much your future self will thank you by choosing the right CRM program the first time.
Avantages
In every company I have consulted for and worked for, we have used or switched to Salesforce. Once built out properly, it is an asset that is scalable and will continue to benefit your sales team. The functionalities are endless: Leads, Accounts, Opportunites, Metics calculators, pipeline management tables, Groups, and options to create products too! (This one was difficult to construct but I was more than ecstatic that I could use this for wholesale as well)
Let's talk about customer support: Very comprehensive. There is a whole website dedicated to tutorial videos, live chats, and Q&A boards. If you still can't figure out the problem they do have a real human you can speak to who will help you out.
Inconvénients
The learning curve to set up your salesforce correctly is rough if you have not done any Salesforce admin work before. Starting off with a small group is easier, and the program is more forgiving when you have fewer accounts, leads, etc, but as your org grows, you will want to ensure that Salesforce is set up correctly. Errors with when you have a lot of data will take a long time to fix.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Salesforce - Marketing & Lead Gen
We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.
Avantages
Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.
Inconvénients
We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.
Alternatives envisagées
Zoho CRMPourquoi choisir Salesforce Sales Cloud
Much more advanced features for large scale lead gen needs.Logiciel antérieur
HubSpot Marketing HubPourquoi passer à Salesforce Sales Cloud
Great reviews and exceptional customer service/reps.- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Game changer when dealing with larger businesses
Very good, staff were very easy to speak to and actually they really helped me find other software or even referred me to another company for something else that I needed. Staff were perfect and very knowledgeable and attentive
Avantages
Integrating, once we set up our system and what we were going to use it for, this did a world of good keeping us organised. We were only a business of 4 when we started and knew fairly early on relationships with local businesses were key to us staying open, after an incredibly helpful and informative call with sales force it made things so easy to set up. I didn’t know how much CRM in a software at the time would help but after taking the chance and settling into it with the team it because a great tool to use, especially after we hired staff that were more knowledgeable about the software themselves. Managing our business accounts with sales force is the best thing we did.
Inconvénients
It’s expensive and getting started we worried about whether we would be able to afford it long term but it pays for itself.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best Sales CRM
My experience has been super amazing using their Concierge support rather than hiring a developer to assist us with the development of our org
Avantages
The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack
Inconvénients
The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org