Avis clients sur Salesforce Sales Cloud

Avantages

Optimisez votre processus de vente avec Salesforce Sales Cloud : une solution CRM complète pour gérer vos pipeline, vos relations clients et augmenter votre productivité"Voici quelques points forts de Salesforce Sales Cloud :Flexibilité : Salesforce Sales Cloud permet aux utilisateurs de personnaliser les pipelines de vente en fonction de leurs besoins spécifiques, ce qui permet une meilleure gestion des opportunités d'affaires.Suivi et analyse : Salesforce Sales Cloud offre des outils de suivi des performances et de reporting pour suivre les résultats des ventes et identifier les opportunités d'amélioration.Collaboration : avec Salesforce Sales Cloud nous bénéficions des fonctionnalités de collaboration pour les équipes de vente, ce qui facilite la coordination et la communication entre les membres de notre équipe.Intégration : Salesforce Sales Cloud est facilement intégrable avec d'autres outils d'entreprise tels que les outils de marketing et d'analyse.

Inconvénients

Voici quelques points faibles de Salesforce Sales Cloud :Coût : Salesforce Sales Cloud peut être coûteux pour les petites entreprises ou les entreprises qui n'ont pas besoin de toutes les fonctionnalités proposées.Complexité : Salesforce Sales Cloud peut être complexe à utiliser pour certains utilisateurs, en particulier pour ceux qui n'ont pas une bonne connaissance des outils de gestion de la relation client. Il peut être nécessaire de consacrer du temps pour maîtriser les fonctionnalités avancées.

Avantages

Effectivement, Salesforce peut tout faire. Il a une gestion des contacts simple, la création de rapports permet d'obtenir des informations sur tous les aspects une fois que l'on a reçu une formation. La gestion du chat et la gestion des communications sont excellentes lorsque l'on peut les coupler à sa messagerie.

Inconvénients

le cout est important, si pas de messagerie type 0365 ou GSUITE pas de couplage à la messagerie ( bluemind)

Avantages

Salesforce Sales Cloud est une plateforme de gestion de la relation client (CRM) très complète, qui offre de nombreuses fonctionnalités pour aider les équipes de vente à gérer efficacement leur pipeline de ventes et à améliorer leur productivité. Les fonctionnalités que nous apprécions le plus incluent la gestion de pipeline de ventes, l'automatisation des tâches, la gestion des contacts et des comptes, la collaboration en équipe, les analyses et les rapports, ainsi que l'intégration avec d'autres applications. Nous apprécions également la flexibilité de la solution, sa capacité à automatiser certaines tâches et à fournir des analyses détaillées pour aider à prendre des décisions éclairées

Inconvénients

Concernant les inconvénients sur le logiciels je n'ai pas eu de problème d'utilisation particulier avec le logiciel Salesforce Sales Cloud.

Avantages

bon système
exploitation facile
mise a jour simple

Inconvénients

manque de rappel afin de rien loupé
améliorer la traçabilité des actions dans sa fonctionnalité

Avantages

Bon rapport qualité-prixUn CRM véritablement personnalisable

Inconvénients

La contrepartie de la personnalisation est la difficulté de prise en main du logiciel, un temps d'adaptation non négligeable pour l'ensemble des équipes, et la nécessité d'avoir en interne une personne formée.

Avantages

Le logiciel est parfait, un CRM simple et bien expliqué pour une utilisation quotidienne

Inconvénients

Le logiciel n’est pas si simple à manipuler.

Avantages

CRM efficace et complet. Répond parfaitement aux besoins des commerciaux

Inconvénients

Le design mériterait d'être un peu plus moderne

Avantages

Simplicité, fluidité, design, appli mobile

Inconvénients

Rien de spécial car une formation a été dispensée

Avantages

Mon utilisation est relativement limitée : suivi des offres commerciales, mis à jour des plans merchandising, messagerie. Son côté intuitif et sa mise en place simplifiée est appréciable, pas besoin de compétences particulières requises pour se faire la main dessus. J'apprécie la messagerie. Ayant en charge le digital learning auprès de la force de vente, elle m'est très utile pour commenter ou aider les commerciaux terrain, la notification par mail est très pratique.

Inconvénients

L'interface de la page d'accueil mériterait d'être repensé, trop d'infos inutiles affichées à mon goût. L'outil est plutôt intuitif, bien pensé mais je n comprend pas certaines choses : pourquoi le retour en arrière est si mal fait dans la navigation des fichiers, on retombe à la racine et l'on est obligé de refaire le chemin en entier ?!

Avantages

Useful - easy to use - impeccable rien à dire

Inconvénients

RAS pour le moment - créer une application mobile

Avantages

Un outil pour aider à faire des calculs et le suivi des ventes rapidement

Inconvénients

Des inconvénients surtout au niveau de l'utilisation au début

Avantages

Encore peu utilisé mais c'est quand même un bon outil. Quelques bogues dans notre intégration malgré tout

Inconvénients

Plusieurs bogues rencontrés jusqu'à present

Avantages

Le calcul automatique qui simplifie la vie.

Inconvénients

Un peu dur au début de le prendre en main.

Avantages

tres bonne application normalement parmi les leaders dans le domaine

Inconvénients

pas de difficultes jusqua present as i know

Avantages

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included .
There are out of the box functionality which helps the business with multiple automation tools etc.
There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically.
We can build lightning components which can be used as a User Interface by the client to add the details and interested area.
Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead .
Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients .
Overall its a great package provided by Salesforce to large business to make things easy for them.

Inconvénients

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology .
They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load .
The mobile experience on Tabs is not that great and can be improved.

Alternatives envisagées 

SAP Concur

Pourquoi passer à Salesforce Sales Cloud

Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.

Avantages

Salesforce Sales Cloud is a popular customer relationship management (CRM) software used by businesses worldwide. Here are some of the most liked things about Salesforce Sales Cloud:User-friendly interface: The software has a clean and intuitive interface that makes it easy for users to navigate and find what they need quickly.Customizable dashboards: Salesforce Sales Cloud allows users to create customized dashboards that display the information they need, making it easy to monitor their sales performance and identify areas for improvement.Automated workflows: The software automates many routine tasks, such as lead routing and follow-up emails, freeing up sales reps' time to focus on more high-value activities.Mobile app: Salesforce Sales Cloud has a mobile app that enables users to access their CRM data from anywhere, at any time, and stay connected with their team.Third-party integrations: Salesforce Sales Cloud integrates seamlessly with many other business tools, such as marketing automation software, email clients, and social media platforms.Customer support: Salesforce offers excellent customer support and provides extensive documentation, tutorials, and training resources to help users get the most out of the software.Overall, Salesforce Sales Cloud is a comprehensive and user-friendly CRM solution that can help businesses streamline their sales processes, boost their efficiency, and drive growth.

Inconvénients

While Salesforce Sales Cloud is a widely used and highly rated CRM software, there are some aspects that users may find frustrating or dislike. Here are some of the most commonly reported complaints:Steep learning curve: The software can be complex and challenging to learn, particularly for users who are new to CRM or have limited technical expertise.Price: Salesforce Sales Cloud can be expensive, particularly for small businesses or startups. Some users also feel that they are paying for features they don't need or use.Customization limitations: While the software is highly customizable, some users feel that there are still limitations to what they can do. Customizations may require a developer or technical expertise, which can add to the cost.Cluttered interface: Some users find the interface to be cluttered, with too many options and menus that can make it challenging to find what they need quickly.Technical issues: Like any software, Salesforce Sales Cloud can experience technical issues or downtime, which can be frustrating for users who rely on it for their business operations.Overall, while these issues may be a concern for some users, they are not necessarily deal-breakers, and many businesses continue to use Salesforce Sales Cloud as their primary CRM software.

Avantages

Having the flexibility to create custom reports.

Inconvénients

Creating custom reports can be difficult for beginners if there are a lot of field options.

Avantages

It's robustness and reliability. Above these the dashboard and reports you can get out of it.

Inconvénients

For the price, it's kind of insulting it does not have two way sms available. Some inexpensive CRM's have it. They fall short in other areas, so Salesforce should have this.

Avantages

Salesforce Sales Cloud is an effective customer relationship management (CRM) platform with a host of capabilities that are intended to speed up the sales process. Businesses aiming to boost sales performance and boost revenue will find it to be a great asset thanks to its user-friendly interface, powerful reporting features, and interfaces with other tools and applications. Its customization capabilities also enable organisations to adapt the platform to their particular requirements, making it a flexible option for enterprises of all sizes and sectors.

Inconvénients

Businesses frequently choose Salesforce Sales Cloud because to its many advantages, which include customization, sophisticated reporting and analytics, connectivity with other tools, ease of use, and top-notch customer service. The platform's high degree of adaptability enables firms to customise it to their unique requirements and boost productivity. Its reporting and analytics features give real-time insights into customer and sales success, and its interaction with other products facilitates operations and boosts teamwork. The user-friendly interface of Sales Cloud is another feature that helps sales teams use it efficiently. Salesforce also offers top-notch technical support, training, documentation, and customer support.

Avantages

The intuitive user interface of Salesforce Sales Cloud is one of its most notable characteristics. I discovered it to be really simple to use and navigate right away. It's simple to update customer information, track the status of deals, and access crucial information thanks to the intuitive structure and straightforward design. Everything is simple and open to me now; I don't have to waste time trying to figure out complicated processes.The ability to gather all client data in one location has proven to be a huge asset. I can easily save and access crucial client information, such as contact information, records of previous interactions, and purchase history, thanks to Salesforce Sales Cloud. I can customise my strategy and have more in-depth talks with my clients because to this full insight.

Inconvénients

A little technical know-how and familiarity with the platform's lingo are needed for the setup process. I needed some time to comprehend and find my way through the many settings and options. I occasionally wished there was a quicker setup procedure that was more streamlined and directed.Additionally, particularly for people who are not particularly tech-savvy, tailoring Salesforce Sales Cloud to match our particular business processes can be a bit intimidating. Despite the platform's numerous customization capabilities, having more user-friendly tools or wizards to lead me through the modification process step by step would have been beneficial.

Avantages

Ease of use and its many indescribable features and ease of communication

Inconvénients

There are no downsides, and they may really be non-existent

Avantages

It makes managing your sales contacts and process data accessible, and offers advanced and detailed reports and dashboards. For this reason, Salesforce Sales Cloud has become an excellent business improvement system for us, who used to process data and create reports in Excel, Google Sheets, etc.

Inconvénients

It should also be recognized that pricing plans can be costly, and costs can be high at the implementation stage. However, it has more features for large enterprises, making it a great solution for large businesses

Avantages

It's,very easy to use and it's not expensive and you can use it any time without borrowing I suggest it for you

Inconvénients

Advertise No thing else I think it is not bad

Avantages

It has an easy to Use interfaceIt has great integration capabilitiesEasy to track lead's data

Inconvénients

Priced very high, startup companies cannot afford multiple users because of the price range

Avantages

Helps maintain account and lead level data connected (hyperlinked)
Easy storage of every information at all stages of the sales funnel
Intuitive reporting and dashboard

Inconvénients

High price
Complicated implementation
Customer support is not as great as HubSpot

Alternatives envisagées 

NetSuite

Pourquoi choisir Salesforce Sales Cloud 

Hubspot reporting and dashboarding were too poor. It did not give us a clear picture of where we were in terms of our quota achievement.

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Salesforce Sales Cloud

It was purely the management decision and external referral