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En savoir plus sur RingCentral Contact Center
Fournisseur de communications cloud, RingCentral a élargi son activité à l'espace des call centers grâce à sa solution de centre d'appels. La suite intégrée optimisée par inContact propose des fonctionnalités de distribution...
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- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Appel sortant impossible
Avantages
Si vous souhaitez recevoir des appels cela fonctionne
Inconvénients
Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
RingCentral
Avantages
Easy to use, easy integrations with Salesforce and Groove
Inconvénients
Can delay quite a bit, causing calls to fail
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
RingCentral keeps us connected
Avantages
The Contact Center is user friendly and easy to navigate.
Inconvénients
Some of the setting features can be a bit confusing but the resource center is very helpful!
Les meilleures alternatives à RingCentral Contact Center
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Customer Service? Not Today!
If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone.
Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well.
Absolutely. Ridiculous.
Avantages
It's very easy to sign up. It's very easy to upgrade your account. It's simple to use.
Inconvénients
Customer Service must work one hour a day
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Really Convenient with some Minor Issues
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.
Avantages
I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.
Inconvénients
It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great customization options
We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.
Avantages
We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference.
Inconvénients
We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great experience
Generally overall great app. I used it in 2 jobs and had no issues.
Avantages
It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform.
Inconvénients
Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Makes like easy
Overall really good easy to use and the calls are nice and clean
Avantages
Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities
Inconvénients
I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Ring Central
Despite being expensive Ring Central offers value for your money.
Avantages
Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages!
Inconvénients
Ring Central can be expensive and implementation can be complex
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
RingCentral is essential
RingCentral makes tracking call data and responding to clients easy
Avantages
Accurate call logs and voicemail transcription
Inconvénients
Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Ring central review
overall experience is very good and i would recommend
Avantages
it has the ability to record calls and text
Inconvénients
Sometimes the system glitches and we are unable to get calls/text. this is rare
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Ring Central
Avantages
It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.
Inconvénients
Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Expensive Price for Mediocre Service
We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.
Avantages
Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.
Inconvénients
Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great product for property management call center
Great way for tenants to call in and inquire about rental properties or report maintenance issues.
Avantages
Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service
Inconvénients
The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Recommended
The support team was great. They made sure I got the answers to my question and they walked me through very well.
Avantages
Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin.
Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
Inconvénients
Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A must if you're using Ring Central Phone!
Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.
Avantages
The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.
Inconvénients
The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Replaced our original phone system
Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.
Avantages
Tons of features, not only replaces the phone system but helped the business to operate on a higher level
Inconvénients
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent voice quality
Avantages
The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.
Inconvénients
It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Ring Central Contact Center Review
Avantages
Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!
Inconvénients
I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
RingCentral
Overall exxperience with RingCentral is 10/10
Avantages
We love that we can record calls when we need too
Inconvénients
We have not found anything we dont like
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Top of the Line Contact Center Software With a Friendly Interface
Utilized this product from Spring 2015 - Spring 2016
Avantages
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.
Inconvénients
There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I wouldn't have a business without RingCentral
Avantages
Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.
Inconvénients
Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Our primary use is toll-free number routing
Avantages
It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years.
Inconvénients
It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.
- Secteur d'activité : Pêche
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Work phone without the hassle
Avantages
RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone.
Inconvénients
A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Ringcentral Contact Centre/Customer Support is excellent!
The multi-level IVR enhances and connection music elevates the image of my law firm.
Avantages
The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.
Inconvénients
I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"