Avis clients sur RingCentral Contact Center

Avantages

Si vous souhaitez recevoir des appels cela fonctionne

Inconvénients

Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien.

Avantages

This is an industry standard and has all the basic bells/whistles for communication control

Inconvénients

the GUI could use some work. It is easy to use with mtiple folks, could be better

Avantages

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Inconvénients

The pricing is a bit on the high end of the market would be my only complaint.

Alternatives envisagées 

Grasshopper

Pourquoi passer à RingCentral Contact Center

Functionality was the primary deciding factor.

Avantages

It seems like it has a lot of options in its feature sets.

Inconvénients

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Avantages

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Inconvénients

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Avantages

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

Inconvénients

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

Avantages

It is very easy to use and is very reliable.

Inconvénients

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.

Avantages

You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors.

Inconvénients

The system goes down when the internet is having issues unlike landlines.

Avantages

I use this software for our after hours coverage line. I find that it can be difficult to navigate and set up. Each week we have to update the information to forward calls to whoever is working on after hours coverage. With each app update the app changes drastically and makes it difficult to find the different options and tools I need.

Inconvénients

I wish the app updates did not change the look/overall use of the app so drastically. I just find that it isnt the most user friendly app.

Avantages

It was easy and quick to set up. Now I can have a phone system to call internationally and also receive calls. Saves so much more time. Particularly great for me working remotely outside the countries we operate in as a business.

Inconvénients

Honestly, there's nothing to dislike until now. If I'm being extremely picky, it would probably be the fact that it gets too costly to forward calls to my country ie India.

Avantages

I really like this software. It has helped so much and has been very convenient to be able to use at work. It's nice to have your phone on your computer while you work so you can easily click over and text and call anybody you need to.

Inconvénients

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

Avantages

Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin.
Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Inconvénients

Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

Avantages

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Inconvénients

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Avantages

Great features for a small/mid size team
Great call clarity
Incredible management of calls when working from home
Fast support and assistance with issues

Inconvénients

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

Avantages

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Inconvénients

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Avantages

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Inconvénients

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day.
Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Avantages

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.

Inconvénients

None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.

Avantages

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Inconvénients

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

Avantages

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Inconvénients

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

Avantages

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Inconvénients

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Avantages

We use this product for all our faxing and the consistency of service is great.

Inconvénients

We've used ringcentral for over 3 years and I have not had any issues.

Avantages

The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better.

Inconvénients

The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better

Avantages

We use this system for all of our real estate agents. It allows us to transfer calls directly to their cellphones. Works great

Inconvénients

The set up is a bit confusing and takes time to figure it out. Not sure what you could do to make this easier but it maybe a quick setup and then we can go back and add to the features later.

Avantages

I love that I can insert a lead list and call them way faster than I would on salesforce alone and it works directly with salesforce updating my lead list for me

Inconvénients

It doenst catch duplicates very well sometimes I will end up calling the same person twice in a day

Avantages

This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly.

Inconvénients

This solution is rather expensive and does not justify the expense considering other alternatives.