Avis clients sur SpamTitan

Avantages

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Inconvénients

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives envisagées 

Vade

Pourquoi choisir SpamTitan 

Performance, punctuality, user interface and features.

Pourquoi passer à SpamTitan

Price/features value.

Avantages

The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular.

Inconvénients

the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are.

Alternatives envisagées 

Barracuda Email Security Gateway et MailCleaner

Pourquoi choisir SpamTitan 

Canit was hands down the best! We switched because AppRiver bought them and immediately worked to transfer customers to their platform which was crap! after a few years they shut the product down completely!

Pourquoi passer à SpamTitan

it worked better than the cheaper systems and as good as the most costly!

Avantages

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Inconvénients

The following lets it down:
1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.
2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.
3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.
4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Avantages

Setup was fairly easy and the techs took their time to help us understand the install process.

Inconvénients

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Alternatives envisagées 

Barracuda Email Security Gateway

Pourquoi choisir SpamTitan 

Barracuda was getting difficult to deal with, tech suppport was weakeking and pricing was through the roof.

Logiciel antérieur 

Barracuda Email Security Gateway

Pourquoi passer à SpamTitan

Simplified interface, ability to work with multi-tenants - in the cloud control.

Avantages

The ease of use in getting these services up and running, then the ease of use across the board.

Inconvénients

Not a con, however, they need to work more on end-user spam reporting, I use KB4 for this and would rather this service be in ST and or sync the lists that and black to defender as my secondary.

Avantages

The product was really easy to setup and is intuitive.
It basically does exactly what it is supposed to once setup and we have not experienced any issues with the product other than from our side setting up the various bits of DNS txt correctly :-)
As expected it takes a while to learn our email patterns so initially there were some delays with some inbound emails due to Grey-listing as it waited for resends to recognise good email, this was improved by playing with initial grey list settings.
Overall we are very happy with the product and we have had no complaints from any users, which is always a plus.

Inconvénients

At this point there are no parts of the product that we are unhappy with.

Avantages

Ease of use, once set up, only minor additions/deletions needed

Inconvénients

Does not allow all attachments to be viewable in the console before release.

Avantages

They take a multi-tier approach to filtering email that keeps unwanted emails out.

Inconvénients

They provide many ways for users to manage their quarantine, allow lists, and blocklists but it could benefit from a more robust outlook plugin that makes it even simpler.

Avantages

The software are easy to use and efficient

Inconvénients

There is a long time between the updates in the software, this is both good and bad.

Avantages

They offer free 30 day trial to test it out. If you have nothing in place currently, you will see that a spam filter is needed. Also say 99.99% rate but found that a bit more spam still sneaks into mailbox but does great job at getting rid of most of it.

Inconvénients

There are other hardware pieces and software out there that works better as a spam filter. Barracuda products give way more control and feel the block rate is better as well.

Alternatives envisagées 

Barracuda Email Security Gateway

Pourquoi passer à SpamTitan

Wanted to give it a try since offering the trial they do, didn't disappoint that's for sure.

Avantages

The software was great in terms of user interface and usage.

Inconvénients

The daily report of spam or something with held was to long of a delay. What killed this software for me is when our founder had a false positive email he waiting for (plane ticket) and he didnt get it till next day causing him to buy another ticket at the terminal. Our sales reps would get their reports of potential clients that had their emails blocked by the system the next day which was also very bad for us.

Avantages

It's hosted offsite, but gives me the ability to modify and tweak anything I want. Customer Service is easy to reach and always helpful. Does a good job with filtering, we rarely have to white list and don't get much spam at all. The best part is that I can forget about it.

Inconvénients

Not a huge con, but I wish there was more notifications around maintenance, slow-downs, outages etc. We've been with this service for years and wouldn't still have it if it caused disruptions, but there were a few hiccups I needed to call it to find out about. That may well be something that is available too, I just am not aware, nor is it a big enough issue for me to waste time looking into.

Avantages

Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers

Inconvénients

Nothing for now , really it is miner issues which they always solve

Avantages

SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email.

Inconvénients

There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox.

Avantages

Good at positively identifying spam mail

Inconvénients

The cloud-based version is not good for an MSP. Support is mediocre

Avantages

It's cheap, except the thousands of dollars you spend upfront, price per user is relatively low. It works decently, but as spam becomes more sophisticated it is less and less efficient every month.

Inconvénients

Stupendously lacking in features. The UI is old and outdated. Software development releases almost NEVER come out. We might have had 1 last year. Your supposed to have regular security updates every three months. We are lucky if we get one a year. To get the lastest base of FreeBSD, I have to rebuild the appliance from scratch! I run pfSense and FreeNAS, both on FreeBSD. When they update, the upgrade the entire OS. You need developers.

Avantages

User can Blacklist/Whitelist from EGroupware directly or mark mails as Spam. The archive of the last X days gives the opportunity to resent mails customer by chance deleted and don't use an separat archiving solution.

Inconvénients

I'm missed to select internal flow easily (mails from users within the same domain). Its easy to select inbound & outbound, but we had situations where we needed to release a bunch of internal mails and that is more effort to select.

Avantages

Spam filtering and reporting work as they should. Customer support is great.

Inconvénients

Encryption and Archiving could be easier to deploy and manage.

Avantages

We is SpamTitan (virtual appliance) because it have proven itself to be a very complete, robust and stable Email security platform. It performs very well, the monitoring and logging features are very good giving us the ability to track alle email traffic in case of any customer questions according to email messages. In case of any questions we aren’t able to answer with our support team, the Titan HQ support team is very Active. Most cases are picked up within 30 minutes and solved within the hour. So overall we rate this product but also this company as: EXCELLENT.

Inconvénients

Because of the many options and features SpamTitan offers, it sometimes is quite a search between the main features and their options within.

Avantages

The interface is very responsive and easy to navigate. Installation was easy; regular updates are provides and also install very easily. Very few false positives.

Inconvénients

No facility for custom scoring; mail is either 'good' and passes, or is 'bad' and is rejected. Many spam filtering system have a scoring system so that when particular conditions are met (key words in a subject or msg body, country of origin, time of day, bulk mail status, destination, sending TLD, etc), a cumulative score is created to determine spam status. Would love to have SpamTitan be able to add 'Posible spam' or some such to the subject so the mail server or user filters could pick it up.

Avantages

The software is easy to setup, pretty easy to use and navigate. It stopped most of our spam issue (using the SpamTitan Gateway), got rid of quite a bit of sent in viruses (rest caught from Exchange or local clients).

Inconvénients

Reboots and updates sometimes caused the file system to get "corrupted", requiring some cmd line level programs to get it healthy again. Also had issue with how licenses were counted as we only have 35-40 employees but they have multiple email addresses (first.last, fnlast, etc) and it shows up as 150+ people, really wish it was mailbox linked and not address linked. Our biggest issue is not with the software, but with the company. They have stopped answering emails, stopped answering the phones. We have been trying for a month and a half to get support and its radio silence. We still have 18+ months left on our 3 year contract and are already looking for a new product with actual support.

Avantages

Ease of Use and Excellent Customer Support

Inconvénients

Pattern filtering desperately requires simplification. Extremely difficult to implement pattern filters. Syntax.

Avantages

I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Inconvénients

Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option.
When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.

Avantages

As an msp, integrating new customers into spamtitan is a pretty straightfoward process. There are nice security features like anti spoofing, virus scanning, and the ability to customize spam scores based on specific criteria. The ability to give users access to view and whitelist emails caught by the spam filter is a plus. I’ve worked with countless vendors and i can say without a doubt that the quality, knowledge, and resolution speed of spamtitan support is unmatched.

Inconvénients

Spamtitan is a feature rich product and as such there is a learning curve to it as an administrator. It can be difficult to know exactly what some of the features are doing and the documentation is not as in depth as i would like. One security feature that i would love to see is the ability to open an encrypted zip file since the decryption key is usually given in the message and then once opened spamtitan scans the content for viruses. As of right now we either have to block encrypted zip files or let them through so this is not an ideal situation either way.

Avantages

This product has a lot of customizing options, which I like. For all of our customers, we have absolute control over the spam filtering system. The environment is steady, which is critical to our clients and us. When we were setting up our environment, the support personnel was accommodating. They responded quickly to emails and reached out to help us when we needed it. The spam detection system is excellent, far superior to other products we've used.

Inconvénients

Learning the environment and configuring it to my needs can take some time. That's is to be expected in a situation like this, especially when we are dealing with very advanced tools or features that SpamTitan has provided.