Avis clients sur AIM

Avantages

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Inconvénients

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Avantages

Customizing the menu system makes it easy to help new users get familiar.

Inconvénients

The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.

Alternatives envisagées 

Pourquoi choisir AIM 

Logiciel antérieur 

Avantages

Lesson management is good. Inventory management and sales are serviceable.

Inconvénients

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

Avantages

We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.

Inconvénients

We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step.
And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating.
Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.

Avantages

The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.

Inconvénients

I find that it is hard to find a credit card company that is compliant with AIM.

Alternatives envisagées 

Pourquoi choisir AIM 

Pourquoi passer à AIM

Avantages

Ease of Use, Cost, Customer Service, Merchant Services relationship.

Inconvénients

Canned Reports are often minimal, but I summarize them in complex Xcel worksheets

Avantages

Retail POS, Service, Rental programs all in one program.

Inconvénients

When you ring up retail items, a rental, & a service ticket at the same time for a customer it creates 3 different transactions for the same payment, thus listing 3 different payments on your deposit report for 1 transaction.

Avantages

I enjoy the easy of being able to create things and customize the POS easily. The system does all I need plus more that I probably don't know about. Seems like I learn new things about it all the time. My most recent call was with [SENSITIVE CONTENT]. He was very knowledgeable and the questions he didn't know the answers to he was very speedy at finding them. I enjoyed my early morning conversation with [SENSITIVE CONTENT] while he helped me work on multiple issues I was having. We got them all fixed in under an hour (I was expecting it to be a multiple hour kind of call). I look forward to working with [SENSITIVE CONTENT] again.

Inconvénients

The worst part about this POS was the set up. Although I believe that is mostly the fact that we were transferring information from a system that was very VERY old and outdated system. But the service team was there for me whenever I had questions; and boy I had a lot of them. Those first few months most of the service people knew me by first name.

Avantages

Accounting
Rentals
POS Touchscreen support
Integrated Credit Card
Employee Management
Membership Modules
Integrated Gift Cards
Inventory Control
Invoice Management

Inconvénients

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately
The payroll is not very robust

Avantages

The tracking data on products was quite helpful. Serial numbers were regarded as individual numbers with unique purchase order receiving data that could be cross referenced with customer service records and trade-in information. Backorder protocol for Purchase Orders is the one thing I do miss about this software.

Inconvénients

Local server based. This made it very difficult to process transactions remotely (tradeshows, etc) or work remotely.

Avantages

It can handle a lot of inventory and a lot of different skus. The POS module is decent as far as keeping track of a lot of customers and barcodes. If you do opt for this software, stick with the very basic POS module only.

Inconvénients

There are sooooo many things....
First off, the platform itself is extremely outdated. The only people who like this software are companies who have been using it for more than 10 years and haven't tried anything newer.
Our IT guy HATES it, and TriTech wants you to spend thousands of dollars on an old-school server set-up because it can't be set up with any sort of cloud system. One thing to keep in mind is the relatively cheap up front cost is just the beginning, as the hardware costs are going to get you BIG TIME when you have to keep going backwards in time and adding hardware, IT, and specialized accounting costs on top of everything else (did I mention our accounting costs quintupled when we started using AIMsi?!).
You can hardly ever correct a mistake, and we found this out right away when even TriTech support messed up trying to help us correct a simple mistake early on. Making corrections is tedious if not impossible, and yet the program is so counter-intuitive it's very easy to make mistakes even if you've been working with it for awhile.
The accounting module is a joke, and this is where I feel like it was truly a bad business decision. We went live officially in 2016 after practicing for about 6 months, and after 11 months of trying to get off of QuickBooks completely and get on only one reporting software we finally gave up on AIMsi as we started losing sight of numbers and business goals.
Bottom line, there are way better options out there than AIMsi.

Avantages

We have been using AIM for more than 10 years. It allows us to manage daily sales, keep current track of our inventory, and to update, receive, and transfer inventory as needed. The A/P invoice feature makes accounting a much easier process. The software is reliable, and the reports it can generate are tremendously helpful.

Inconvénients

We are a musical instrument store that is run by musicians, and it took us all a bit of time to learn to "think like the software" in more complicated processes. The availability of tech support being there to bail us out made that transition easier.

Avantages

For an all around software, for several different industries, this software is well thought out. We have used this software for many years, and have gone through several of the upgrades. When there has been an issue, tech support is right there to help resolve problems or to escalate to developers to create what we need. The training tutorials are a huge help. The software is very customizable for our needs.

Inconvénients

We have not really run across any negatives. Tri Tech is always improving the software. The one downside is not having tech support there on weekends if we have an issue. We have only run into one or two times we have really needed them on a weekend in all the years we have used the software.

Avantages

The program has tons of features, functions, and reports which is a definite positive for businesses that need to keep track and monitor various aspects of the business. For a larger company that has a wide scale business this program would be a very useful asset.

Inconvénients

We are a very small business and this program for us was- and is- very overwhelming to learn and operate. Part of that is our fault for not having the time to watch the tutorials and explore the program to its fullest since we only have a few employees and are only open three days a week. For us, a simpler program would probably have been a better choice but for larger companies this would work great.

Avantages

There are many POS on the market today but not very many geared to our industry. It is flexible and customizable. It is so easy to use.

Inconvénients

There are very few things I like least because when we do , features can be implemented. I guess at this point I like least is we have no way to print a claim check when customers drop off their vacuum. That said I created a feature request that they are working on as I type this review.

Avantages

It's very easy to use for all point of sale needs including transacting sales, sales history, band rentals, gear rentals, powerful customer account features, ordering and receiving. We used it to track salesman commissions and it worked great for that as well.

Inconvénients

No real cons from a salesman/user perspective. It functioned to meet all of the needs of a small, local music store.

Avantages

The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some.

Inconvénients

We have experienced some lagging issues, but the team at AIM is working with us to resolve this at no cost.

Avantages

I like the ability to save an update information efficiently.

Inconvénients

Tracking various types of purchases is still very difficult and conversion from rentals to purchase.

Avantages

From POS to backroom accounting and inventory management the software integrates seamlessly. Also support is crucial and they have that covered well.

Inconvénients

Seems to need a lot of updates to fix issues.

Avantages

that's its an electronic POS software that is windows based and uses my existing computers.

Inconvénients

not able to accommodate the needs of my industry (firearms) and is constantly having issues that can only be resolved if the customer service rep sees it happening. customer service can not make alterations to the program or system, they always have to get sent to the programmers. Programmers wont make changes and expect us to change to accommodate their system. Not the way it was sold to us, nor the way the law makes us operate.

Avantages

We use the software for consignment of books. It is fairly easy to use to consign and sell.

Inconvénients

It would be helpful to create an inventory that our customers could use to look up our inventory.

Avantages

The software seems reasonably stable and we are able to preform most of our basic tasks without any undue effort.

Inconvénients

There are some noticeable shortcomings in both basic processing functions as well as the reporting system. Help and Tech Support are an issue.

Avantages

Front-line users got up to speed quickly due to a slick interface and limited administrative options/noise. This included users with limited computer skill. The point of sale functionality was great.

Inconvénients

Higher-view reports were clunky and difficult, they needed some help to get in shape for upper management. Crossing over data between the sales floor and the other functions of the business needed a lot of learning for even advanced users.

Avantages

It's so flexible. It can do so many things. It handles every aspect of our Music Business, links to our website and is reasonably priced.

Inconvénients

The interface is showing it's age and is cumbersome at times. It needs an upgrade and better flow in many areas.

Avantages

the flexibility that it has to do so many functions

Inconvénients

waiting for an update as the interface is a bit dated