Avis clients sur Zuper

Avantages

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

Inconvénients

Does not yet support fleet management features but they are in the roadmap.

Avantages

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.

Inconvénients

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

Alternatives envisagées 

ServiceTitan

Pourquoi passer à Zuper

We ultimately chose Zuper primarily because it integrates with our Accounting software (Spire), and our CRM software (Zoho). The flexibility of the Zuper team to work to customize the platform to suit our team's needs has been really incredible.

Avantages

The client-side customization is extensive and adaptable! The job checklist and workflow functions are the bread and butter of our field operations.

Inconvénients

- Abbreviations for US states are not recognized by the GPS function, or by the regional tax management settings within Zuper itself. For a US-founded company, that doesn't make much sense.
- Certain reports, like the Product Master Report, still require a date range to be input before it is generated. It would be an improvement if this wasn't required.

Avantages

Contract management and quotation and proposal

Inconvénients

Customer support long time connection and some implementations forms

Alternatives envisagées 

Jobber

Pourquoi choisir Zuper 

Customer support very poor

Logiciel antérieur 

Jobber

Avantages

The ease of use and interface are second to none.

Inconvénients

GPS integration is a little spotty sometimes.

Avantages

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

Inconvénients

The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.

Avantages

I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.

Inconvénients

I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.

Alternatives envisagées 

ZenMaid

Pourquoi choisir Zuper 

Zuper frankly had a better UI and more features for that price.

Logiciel antérieur 

Jobber

Avantages

Beginning with the attendance management to the more complex processes including work order management are made very easy on Zuper.

Inconvénients

Zuper does not have an accounting module, hence another software is required to manage the accounts. If Zuper had a robust accounting module, then it would be a very holistic software for FSM.

Avantages

I liked how helpful my team uma and others have been. I have had nothing but a positive experience with the dev team and the customer contact team. They are always an email away from a zoom meeting and the software is phenomenal.

Inconvénients

The team at ccc says the photo upload software can be clunky and may crazy app

Avantages

The organization, and in depth detail tracking of our products and needs. Our account manager [sensitive content hidden] is always attentive and helpful.

Inconvénients

There is a bit of a delay for special requests, but most special requests need more attention and time to fulfill.

Avantages

The cost and integration into our Zoho CRM

Inconvénients

a few glitches related to the zoho interface to debug

Avantages

The ease of use and ability to customize to fix our unique business set up. Friendly customer support who responds as soon as possible to help you.

Inconvénients

Because we are a larger company who subcontracts work out, it would be nice to see how the program could be geared towards this business set up. I would like to see the software create a better route/territory for teams. I would also would have loved to have the opportunity to get in touch with other pool retailers/companies to see how we could learn from one another

Avantages

Interfaces easily with Zoho. Customer service is excellent.

Inconvénients

The app interface confused my field staff somewhat.

Avantages

All the app which have integrated well and zuper is an amazing tool to use for small business. It’s easy to keep track of all our employees activities and analytics page reports along with feedback were very easy to handle and understand.

Inconvénients

There is nothing as such like least about this software. We love it!

Avantages

Scheduling tool, ability to add notes, pictures to jobs, and edit.

Inconvénients

As of right now I am satisfied with the product and support received.