Avis clients sur GreenRope

Avantages

There are so many ways this software platform can help your business. It is a learning process on how to best get the most out of it. I love the broad set of features and the way so many things can be automated.
Specifically, the CRM component of this software platform is so robust and functional. We are able to use the CRM (which is the backbone of the platform) to do the normal CRM activity tracking AND so much more. The CRM uses a group set up process to keep your contacts organized. This structure enables a number of automated functions to be triggered by group as well as giving different levels of visibility to the group or contact. This functionality enables the building of community among group members or oversight and management of activities by group members.

Inconvénients

The learning curve is overwhelming and the set up process does not really mitigate this. No offense to the GR Support team (they are fantastic), but when you start on-boarding - you do not know, what you do not know. So, getting started can be overwhelming. My suggestion to GR is to take the approach that they use for building automation and work with each business to develop a product functionality road-map to move the training from the most important functionality to the less important functions. The help videos and customer support are very good supplements to the on-boarding process.

Avantages

The software is very easy to use and can be taught easily to new/other users. It allows us to easily manage/contact clients who are interested in our programs. It also fulfills other necessary work function: creating automated drip campaigns, creating daily reminders for phone calls, creating meeting/events.

Inconvénients

The software can be slow at times which prevent us from doing our jobs, but this tends to only last for a couple hours. This is my only complaint. GR has performed very well for us given the amount of contacts that we have uploaded.

Avantages

I do not have many likes about the software. It is built more for computer people than for sales people. I can't imagine most sales people actually like this software at all. ....EVEN the survey is not user friendly. Had to add more to a box when I did not have any pros to add! See for a computer person, not a sales person.

Inconvénients

- HATE the email functions that it will not save my signature in a regular format
- HATE how you create add company information to a client and it does not automatically update the company if you do not add company
- HATE how you have to click OK after you update each piece of the company
- HATE when you are making cold calls and you can't get an actual contact at a company you can't just add the company and add an CRM activity to the company as a whole and say something like called and could not get contact - will try again to find contact at a different location
- HATE that it either does not link with my google calendar or I do not know how to link it with my google calendar
- HATE that the mail does not show in my sent mail in my gmail account so I can see what was sent and when without being in the app.
HATE HATE HATE that spell check is not on as a default in the email settings
- HATE that when you use autofill for one category it changes all the categories

Avantages

GreenRope for marketing automation is an extremely robust solution at a very reasonable price point. I'll be making comparisons to HubSpot as I have used their solution as well. Here is what I like best:

- Track multiple websites at no additional cost, add as many users as you want at no additional cost
- No contracts, month-to-month, and very affordable for its capabilities (unlike HubSpot)
- Define user fields on contact and company level, very easy to setup and manipulate
- The 'Groups' framework of the solution allows you to align sales and marketing effort quite seamlessly
- Custom objects allow you to really take customizing your CRM user interface to the next level (i.e. creating intake forms or scripts for discovery calls)
- Tons of great features for managing other internal processes, projects, accounting, etc

Inconvénients

- The user interface can be daunting and confusing at first, not as intuitive as HubSpot
- You cannot have multiple tabs of GreenRope open, unlike HubSpot.
- Automation is setup in 3 areas serving very different purposes, whereas in HubSpot you can perform all workflows, drip campaigns, and customer journeys in one area
- You have to request more storage space for the media library (starts with only 100MB!)

Avantages

-Tracking and Scoring / Ranking Ability
-Customization of Home Widgets
-You can run multiple businesses out of it
-Security and Customization

Inconvénients

-You can not send emails with attachments.
-When you are in the Activity feed it does not show the phone number of the contact..just the contact name and email address...you have to go in to the contact information to retrieve it.

Avantages

Does a lot of what the more expensive platforms do and a very reasonable price. Absolutely love their "journeys" function. Staff is great to work with, and they are very responsive from the top down. Any issues are addressed immediately and you're assigned a client advocate who constantly checks up on you and your satisfaction.

Inconvénients

No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers. The workaround is uploading my database every few weeks, which works fine, but my wishlist would be the API solution.

Avantages

You can do almost anything from keeping track of contacts, to workflows, and marketing automation...and much less expensive.

Inconvénients

The interface is not as slick as more expensive products. A clear help page and very responsive chat and phone help desk help overcome a less intuitive interface.

Avantages

GR is a full solution all in one--a smaller company can grow into it and a big company can integrate their entire CRM and sales process with it

Inconvénients

There is very little I don't like about GR. I am not a very tech-savvy person so I find it a little hard to navigate at times--and that is probably me, not the software.

Avantages

I love that it offers so much power in customer service management and marketing tools. It is a one stop shop and does not require me to go to multiple vendors. Plus their customer service listens and adapts to the needs and suggestions of others. So powerful and beats the competition hands down.

Inconvénients

The website templates a bit dated and clunky but that can be taken care of with custom coding and options. The power of all the other tools truly makes this easy to overlook.

Avantages

What I like most about this software is the search function.

Inconvénients

What I like least about this software is there are a lot of features I feel are going to waste.

Avantages

High-end and loaded with all the features needed by most marketers

Inconvénients

Not as easy to use as low-end software

Avantages

Email marketing, event management, membership management, analytics and workflows all in one place! There aren't many CRM's that also handle email marketing and tie in registration for events. I love that I can do everything all in one place and pull up individual profiles to track their email reads, memberships purchased and events attended. The customer support is also exceptional. It never takes more than a few hours for them to get back to you, and you can always use the online chat for even faster responses.

Inconvénients

There's a few small bugs related to events, and API can be tricky, but if you have the patience, you can make anything work.

Avantages

GreenRope is a "more steak than sizzle" product. Once you understand the system, it becomes a powerful tool that can be used throughout every layer of an organization. Attaining a GreenRope certification empowers you with the skills needed to build a robust system for your industry.

The most important step in creating an effective CRM is to first understand your customers, industry, and organization. GreenRope gives you the ability to apply that understanding into your CRM to maximize your growth.

Inconvénients

Initially, the learning curve is steep as expected with the adoption of any new software

Avantages

The ability to help customers restart drip campaigns; the ability to easily clean up the database; the flexibility of the API; customer service doesn't have to be explained a problem three times - they come back with the helpful response the first time; the ability to easily set up a new list with forms and autoresponders is the best; the ability to check the stats on sent emails and signup history; and the ability to help people stuck in the sign-up procedure. We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb. Other software I've used act like the end user is 23 and grew up on computers, which only adds to the customer service burden.

Inconvénients

We deal a lot with membership sites and wish GreenRope had a membership plugin to WordPress. It may have a work-around, I may just have to get with customer service to figure it out.

Avantages

I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus.

Inconvénients

I wish it was easier to format emails with graphics. There should be an ability to drag and overlap items, and it would also be MUCH easier if there was a separate window to format how the email appears on a phone. A longer process, definitely. BUT when I'm sending out mass emails, I'd prefer to take the extra time in order to make sure the message comes across clearly on all platforms and accessibility.

Avantages

Good product. Lots of features. They are always making it better. Support is really great.

Inconvénients

Older design could be a little clunky but new version is just out and seems to have fixed these issues!

Avantages

Ease of adding/removing contacts within groups really makes it quick and painless to move a lead to client. Being able to send a text to a client with a project update notes saves alot of time.

Inconvénients

I wish I could use the SMS feature on more than one contact number with one click within the record. Currently there is room for one mobile number only.

Avantages

I like that this software includes everything you need in a CRM all in one place. It allows you to seamlessly manage your marketing, social media, sales, and client projects all from GreenRope. Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost. They also provide you with training and certifications to further familiarize yourself with the platform.

Inconvénients

There are no downsides in GreenRope that our business has experienced. Any issues and questions we have had with the service have been solved through their wiki page, question mark buttons, and the training.

Avantages

It is user friendly and customer support is good. It offers lots of marketing tools. It allows for easy grouping.

Inconvénients

I dont know how to use most of all the features and dont have time for the learning curve and on line webinar archives to review like Utube .

Avantages

The ability to see when people read and click on emails. Also, it is very easy to send email blasts to multitude of clients in a speedy time frame.

Inconvénients

There are times my emails go to spam or my clients do not receive my emails. This mainly happens when I send automated emails through my workflow that has been set up.

Avantages

Easy of use
Variety with depth of use

Inconvénients

Still tweaking some elements

Avantages

Tracking the email campaigns and viewing the stats.

Inconvénients

Nothing specific that is a show-stopper, but I wish it had an easy way to create full VCF contact files of each contact on a Mac. That way one can keep backup copies of all contacts. The export feature does not retain all the data in the NOTES field properly.

Avantages

The ability to create automation and workflows

Inconvénients

Sometimes it feels a little clunky, but I'm new to it so I'm still learning

Alternatives envisagées 

ClickFunnels

Pourquoi passer à GreenRope

It was vetted by my BD

Avantages

Once a workflow or drip system is set up, it works wonderfully and saves so much time. The contact records are convenient and easy to access and search through. The customer service team is amazing!

Inconvénients

It is difficult to navigate and learn. Creating an email is not as user friendly as it could be. Workflows are difficult to create and implement, and once it's working, it is not easy to delete from a user.

Avantages

Sales and marketing automation, opportunity tracking and lead scoring, email marketing features, dynamic data, and workflows.

Inconvénients

Honestly, can't think of any cons. For what I use it for and the features I need, it's worked great for me. You need to spend a good amount of time with it to see how all the features can connect but they have video tutorials you can use or you can pay for extra onboarding.