Avis clients sur ABC Glofox

Avantages

Logiciel très bien lorsqu'il fonctionne.

Inconvénients

Plusieurs bugs nous ont fait perdre des membres et des paiements récurrents/automatiques. Un en particulier offre des séances depuis plus d'un an à nos clients, et Glofox n'a rien mis en place pour le résoudre. Désormais, un nouveau bug empêche le renouvellement des abonnements et nos clients ne peuvent plus réserver et venir. La réponse du service client ? "Nous transferons votre demande et vous dirons quand nous aurons un retour". Un client ne peut plus travailler, mais aucune urgence chez Glofox, cela fait bientôt une semaine. Nous n'en pouvons plus.

Avantages

From the moment I applied for the demo call, I was sure Glofox was the right option for me. The sales rep I spoke with was Ed, who asked me what my current problems were while running my business. Once I'd outlined them, he showed me how Glofox was able to help me manage everything, take the stress out of the admin end of things and help me free up more time to do what I do...train people.
Once I chose to go ahead with the product, the customer success team were a great help in showing me how to use to app and dashboard to get the most out of it. They were always on hand to help with any questions that I had.
My biggest barrier to going with a management software earlier was cost, and this was one of the big questions I had but once I started the process, it was a no-brainer. The software has already paid for itself by helping me keep track of memberships and reducing lost revenue.

Avantages

I like how user friendly the members app is. Its simple to use. The dashboard is easy to read. Inputting new classes and changing the schedule is simple.

Inconvénients

the reports could be filtered into more depth.

Alternatives envisagées 

PushPress

Pourquoi choisir ABC Glofox 

Mindbody had a complicated management system.

Logiciel antérieur 

Mindbody

Pourquoi passer à ABC Glofox

cost effective

Avantages

Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect.

Inconvénients

My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company.

Avantages

payments system is easy to understand, very clear,

Inconvénients

booking system, our members enjoying it, easy to book,

Alternatives envisagées 

Mindbody

Pourquoi passer à ABC Glofox

[sensitive content hidden] is our accounts managers,she help us to increased bulk membership price, last years we did manually, and it was a bad experience,its massive help to increased bulk membership ,without her help it would not be possible,thanks [sensitive content hidden]

Avantages

Ease of use and implementation, very smooth

Inconvénients

Some glitches that may occur periodically, not unlike any digital platform.

Alternatives envisagées 

Mindbody

Pourquoi passer à ABC Glofox

Better fit, not a fan of Mindbody as I had experience with it in the past

Avantages

The interface for the client looks good.

Inconvénients

Everything that matters! This is easily the worst software experience we've had after over a decade in business.

Avantages

The program is easy to use. Navigation and setup works well and simplifies my daily routine for running the business. The App is by far the best feature with this programming. It is easy to use and gives clients very direct access to classes and events that are happening within the facility.

Inconvénients

The least liked feature is not being able to print contracts and having to sign up parents for accounts so there children can have their accounts active. This is also not a martial arts based software system, however it works well for my studio which also has fitness classes.

Alternatives envisagées 

Mindbody

Pourquoi passer à ABC Glofox

The sales team at Glofox was great. They were not trying to push me into anything. They were patient and listened to what I was looking for in reagrds to how I run my business.

Avantages

Very user-friendly and aesthetically pleasing, with all the features our customers have come to expect.

Inconvénients

Limited integration with MailChimp. Would prefer more ability to customize the product to my business.

Alternatives envisagées 

Vagaro et Mindbody

Pourquoi choisir ABC Glofox 

Unsatisfied with limitations of the ZenPlanner system.

Avantages

The software is very easy to use and navigate.

Inconvénients

I could benefit from a messaging forum type feature. Maybe this is available with the custom app but not sure. The current messaging abilities work just fine though.

Alternatives envisagées 

Wodify

Pourquoi passer à ABC Glofox

The clean visually appealing interface and ease of use.

Avantages

Easy for customers to use and pay
Easy for me to set up
Great new leads management feature just launched
Great in app marketing features
Easy website integration
I have recommended this software to a friend and they are switching their entire plaform to Glofox.

Inconvénients

There are a few reports I'm after that I've heard are on the way.

Avantages

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

Inconvénients

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Avantages

At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time.

Inconvénients

Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples

Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes.
We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month.
Tech support takes months to fix issues..

Avantages

It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful.

Inconvénients

Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot.

Avantages

The ability to track client attendances.

Inconvénients

Other products give far more for a cheaper price i.e. full financial reports etc.

Avantages

Setup was easy, scheduling was easy and booking for the client was easy.

Inconvénients

They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal).

Alternatives envisagées 

Mindbody

Pourquoi passer à ABC Glofox

Ive used Mindbody and it was a little complicated.

Avantages

Simple to navigate and use as both as consumer & customer.

Inconvénients

Reporting function on retention of members and cancellations.

Alternatives envisagées 

Mindbody

Pourquoi passer à ABC Glofox

Competitive pricing and perfect fit for business growth.

Avantages

definitely user friendly. was easy to setup, and is easy for our members to use. i like that memberships can be adjusted and like the reporting feature.

Inconvénients

quite a few options have been changed recently making it not everything I signed up for. I don't like that they only offer quarterly billing, and is a bit pricey for what you get out of it given other prices I have been shopping around .
customer service has been horrible the last 6 months. I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again. then when I do finally hear back it is usually a couple weeks later. this is the primary reason ihave chosen to switch away from glofox .
I also don't like that they don't have an app feature for admin, and that you have to use a desktop computer to run the software. you should be able to make sales from your phone or tablet.

Avantages

A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems.

Inconvénients

The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship.

Avantages

The marketing campaign was nice. The discounted prices were nice. The app looked clean. What the app and glofox claimed to do seems very useful. However, the reality is quite different.

Inconvénients

The issues are far too many and far too frequent, but here is a summary:

1. Customers are still unable to book some classes

2.All the reports are completely wrong. From revenue generation, to members, to leads, to no shows, literally nothing works.

3. We have a huge discrepancy in our revenue. 2/3 of the revenue reported by glofox is wrong.

3. Memberships don’t work

4. Promos don’t work

5. Clients have been wrongly charged

6. We aren’t able to call customer support for help because they almost never answer

7. It takes forever for glofox to finally fix very urgent issues that are hurting our operations. We still have some issues that are not solved yet.

You are far better off not having an app than having glofox.

Avantages

I have found this software easy for our users. It has glitches at our end but the user interface seems to be simple and quite popular with our clients.

Inconvénients

Customer Support is either terribly slow or sometimes non-existent. For the price we paid for this (over $6,000 for the year) I would expect some customer support but I often have to email 2 or 3 times over a series of days to get any response at all.

Initial service was great but then once you're paid up they pretty much ghost you.

Avantages

Layout was easy to navigate and looked very nice.

Inconvénients

Functionality didn't end up meeting our needs. We need a dual membership system.

Alternatives envisagées 

Mindbody

Avantages

UI for Web & Mobile app is very easy to learn and use. Flexibility with applying payments is important to us and this is a feature that we get great use out of.

Once the foundation is et, it manages it itself .

The CSM team are an AMAZING resource of help and they are great!

Inconvénients

(i)We don't like the way a PAYG customer is still considered a "lead" it would be amazing if PAYG customers were considered clients. This would be a great addition.

(ii) "Notifications" on the connect section are not directed to the mobile device home screen, they are internal notifications within the Training121 app. It would be great if it came up as a notification on the users phone, not just within the app.

(iii) The community section formatting is slightly off and takes a lot of back and forth from the web app to the end user app.

Avantages

How easy it really is. Structured so well, that all you have to do is fill in the blanks. I was actually surprised on some of the features because I would have never thought I would need certain things. So it added to my business plan and gave me more knowledge.
The customer service is really great! I believe that is why I went with Glofox. I understand (like everything) that products will evolve and change. Glofox is aware that there may be things that will change, they know the product is great but not perfect. But they are always searching, learning from their clients, they listen and empower clients to have a forward and back dynamic so that they can make this software great and most importantly help people like me to focus on what I do best. Kudos to the support staff, working with you guys made life easy for me, all of you are sincere and genuine which made it easy for me to express and share my aspirations and philosophy with you guys, making this process very seamless and easy. Thank you and I look forward to continue working with you all.