Avis clients sur HubSpot Sales Hub

Avantages

suivi des leads, transformation des prospects en clients avec un suivi et une automatisation des taches de relance incroyable.C'est devenu le 2eme cerveau des chargés d'affaires et des commerciaux qui peuvent brasser beaucoup plus de leads qu'à la normale.

Inconvénients

La mise en place des worflows peuvent paraitre assez complexe, mais dès que la logique est maitrisée, tout en découle.

Alternatives envisagées 

Pipedrive et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Facilité d'onboarding et possibilités supérieures en tous points.

Logiciel antérieur 

Pipedrive et Brevo

Pourquoi passer à HubSpot Sales Hub

Facilité d'onboarding et possibilités supérieures en tous points.

Avantages

Un logiciel SAAS 360, qui couvre de nombreux besoins : Sales, Marketing, SAV

Inconvénients

Certaines fonctionnalités nécessitent une formation pour être prises en main.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

La tarification était plus attractive et plus d'autonomie.

Avantages

Bonne CRM, très simple d'utilisation. Support Chat très dispo et compétent

Inconvénients

Pas d'inconvénient majeur. Quelques bug occasionnels, mais vite réparé par le support

Avantages

Nous avons identifié plusieurs points forts lors de l'utilisation d'Hubspot : La plateforme offre des fonctionnalités de gestion de la base de clients, y compris la segmentation, la notation des leads, la création de listes et la gestion des contacts, pour permettre une relance plus efficace des clients existants. C'est donc une solution complète et nécessaire à toutes les étapes de transformation client

Inconvénients

C'est certes un logiciel tout-en-un, mais il nécessite d'avoir des ressources techniques dans l'entreprise, ne serait-ce que pour la personnalisation du logiciel et de ses fonctionnalités, mais également pour la mise en place d'un tracking avancé

Avantages

Facilité a l'utiliser, facilité a construire des dashboards pour suivre les kpi

Inconvénients

Pas bcp de points faibles, facile à utiliser nous avons intégré nos contrats de vente facilement.

Avantages

ça m'a aider à générer plus de clients ainsi mes vente ont augmentés ,

Inconvénients

j'ai tout apprécié sauf qu'il faudrait revoir la qualité du service clients

Avantages

La simplification de ce logiciel est un point particulièrement important et notable. De plus, les ressources de formations permettant de prendre en main l'outil sont très intéressantes et la prise en main du logiciel en est d'autant plus facilité.

Inconvénients

Le prix !! (et quelques problèmes pour exporter certaines données)

Avantages

Beaucoup de fonctionnalités dans ce logiciel, la gestion des lead et le suivi sont d'une grande utilité au jour le jour.

Inconvénients

Le logiciel demandera une période d'adaptation plus ou moins longue avant de maitriser les principales fonctionnalités

Avantages

Gamme complète pour la gestion des ventes avec de jolis tableaux de bord. Permet une automatisation du processus de vente. Et il y a pas mal d'intégration avec des applications tierces.

Inconvénients

Clairement couteux, la configuration initiale peut être laborieuse et comme souvent un temps d'apprentissage assez long.

Avantages

L'outil est très complet au niveau des différents statuts de leads, et de l'exploration des opportunités.

Inconvénients

Je n'ai rien trouvé de problématique dans l'outil, il est parfait pour moi

Avantages

Très ergonomique, il permet de suivre en un clin d'oeil le funnel de vente

Inconvénients

L'ajout de transactions / contacts / etc. est parfois fastidieux (un certain nombre d'étape à suivre dans un ordre précis)

Avantages

Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.

Inconvénients

It is a little expensive and not good for a small sales team.

Alternatives envisagées 

ActiveCampaign

Pourquoi choisir HubSpot Sales Hub 

Salesforce was REALLY complicated and really expensive. They sub-par support.

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

Price, features and scalablility

Avantages

Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize.

Inconvénients

Honestly, I don't think there is anything to complain about.

Avantages

Ease of use and automation capabilities.

Inconvénients

The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.

Alternatives envisagées 

Zoho CRM et Pipedrive

Pourquoi passer à HubSpot Sales Hub

Ease of use and level of automation by design in the system.

Avantages

Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.

Inconvénients

The biggest drawback is cost. It could become expensive to add other features.

Alternatives envisagées 

Pipedrive, Salesforce Sales Cloud et monday.com

Pourquoi passer à HubSpot Sales Hub

We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us.

Avantages

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Inconvénients

Nothing. It's a great tool that has been an excellent investment for us.

Avantages

I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress

Inconvénients

One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool.

Avantages

HubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business.

Inconvénients

Some difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better.

Avantages

-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better

Inconvénients

- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place

Alternatives envisagées 

Streak

Pourquoi passer à HubSpot Sales Hub

I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots

Avantages

I have used several HubSpot software, and the sales version is productive what I like is that it is a great customer relationship management tool for both experienced and new salespeople. You have a lot of scope to adapt your CRM to the needs of different departments and teams. I appreciate how simple it is to add new business and contacts and find the email tracking feature invaluable for monitoring lead nurturing and the history of your interactions with them. If you subscribe to the paid version of Sales Hub, you will also have access to a set of features to create automated email sequences that will facilitate mass communication.

Inconvénients

It is an expensive CRM, more suitable for small and medium-sized companies, it is a platform that takes time to get used to, another thing that I do not like is when some parts of the menu are updated and that causes confusion.

Avantages

A lot of features in HubSpot, very powerful tool. Sometimes a little too intimidating to use because it includes a lot of functionalities we don't know how to use (and continue to learn).

Inconvénients

Slightly expensive tool even though it's still less than Salesforce. Onboarding process can take a bit of time of its complexity.

Avantages

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Inconvénients

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

Alternatives envisagées 

Dynamics 365 et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.

Logiciel antérieur 

NetSuite

Pourquoi passer à HubSpot Sales Hub

The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value.

Avantages

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.

I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.

Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!

I can also add a good size team all without having to pay anything.

I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.

Overall I am very happy with HubSpot but there have been some pretty big annoyances.

Inconvénients

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.

So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.

However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.

So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.

So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.

Avantages

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Inconvénients

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir HubSpot Sales Hub 

It was just more powerful than those at the time I was using it

Logiciel antérieur 

ActiveCampaign et Pipedrive

Pourquoi passer à HubSpot Sales Hub

Zoho CRM looked good but I thought it was too basic

Avantages

Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.

Inconvénients

Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.