Avis clients sur HubSpot Sales Hub

Avantages

suivi des leads, transformation des prospects en clients avec un suivi et une automatisation des taches de relance incroyable.C'est devenu le 2eme cerveau des chargés d'affaires et des commerciaux qui peuvent brasser beaucoup plus de leads qu'à la normale.

Inconvénients

La mise en place des worflows peuvent paraitre assez complexe, mais dès que la logique est maitrisée, tout en découle.

Alternatives envisagées 

Pipedrive et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Facilité d'onboarding et possibilités supérieures en tous points.

Logiciel antérieur 

Pipedrive et Sendinblue

Pourquoi passer à HubSpot Sales Hub

Facilité d'onboarding et possibilités supérieures en tous points.

Avantages

Facilité a l'utiliser, facilité a construire des dashboards pour suivre les kpi

Inconvénients

Pas bcp de points faibles, facile à utiliser nous avons intégré nos contrats de vente facilement.

Avantages

La simplification de ce logiciel est un point particulièrement important et notable. De plus, les ressources de formations permettant de prendre en main l'outil sont très intéressantes et la prise en main du logiciel en est d'autant plus facilité.

Inconvénients

Le prix !! (et quelques problèmes pour exporter certaines données)

Avantages

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly.
It integrates smoothly with Gmail suite products, and mainstream business tools.

Inconvénients

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

Alternatives envisagées 

Zoho CRM et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.

Logiciel antérieur 

Nimble

Pourquoi passer à HubSpot Sales Hub

Hubspot was well known and cheaper

Avantages

Easier to use than previous CRM for a lot less. Does everything we need and integrates with slack which is important.

Inconvénients

Too many sales and marketing emails until I turned that off in my preference center. Other than that the CRM is great.

Avantages

The online help has been wonderful. Lots of options to make your business organized once you learn it.

Inconvénients

The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.

Alternatives envisagées 

Salesforce Marketing Cloud et Pipeline

Pourquoi choisir HubSpot Sales Hub 

Different company

Logiciel antérieur 

Salesforce Marketing Cloud Account Engagement

Pourquoi passer à HubSpot Sales Hub

free to start for a small business, comparable prices to other companies.

Avantages

The product has a great deal of capability if you know how to tap into it

Inconvénients

Very difficult to implement, very little support of integrated apps

Alternatives envisagées 

Zoho CRM, Airtable, Pipedrive, Nutshell et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Integration abilities

Logiciel antérieur 

Airtable et monday.com

Pourquoi passer à HubSpot Sales Hub

Ability to handle contacts

Avantages

- Does the job- Easy to use- Easy to track leads management- Easy for leads attribution

Inconvénients

- Some key features are missing- Design outdated

Avantages

Things no longer fall through the cracks. I have access to information to stay connected to past contacts as well as new ones

Inconvénients

Only admin can customize. I would like to be able to customize my contacts to fit my sales style but iverall I do like this software

Avantages

Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses.

Inconvénients

Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers.

Avantages

Search engine where we get accurate information

Inconvénients

Import and export features are little low.

Avantages

HubSpot Sales is the perfect complement to the Marketing tool. Integration is seamless, and requires no effort to get everything running.

Inconvénients

Some configurations/setups are not as intuitive as they should be.

Avantages

Easy to use and configure and easy to build custom dashboards with outstanding workflow

Inconvénients

It's a bit expensive for my taste, he thought about reviewing the price

Avantages

1) Grows with you
Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases.

2) Easy sequences & follow-up
The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me.

3) All-in-one
The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus.

4) Community
The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.

Inconvénients

1) Only community
Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product.

2) Constant changes in pricing & feature lists
I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing.

3) The neverending upsell
It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.

Alternatives envisagées 

Customer.io et Intercom

Pourquoi choisir HubSpot Sales Hub 

Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails).

Logiciel antérieur 

Streak

Pourquoi passer à HubSpot Sales Hub

We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it.

Avantages

Easy to use. Very intuitive even for the non-technical savvy user.
Ability to create custom scheduling links to send to prospects.
Ability to integrate with numerous other programs to really streamline your workflow and save you time!
Ability to create beautiful email templates.
Ability to create links to documents, videos, images, and more to embed into emails.
Get open rates, click rates, time viewed, etc.
App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact.
Easily track sales pipeline on an interactive dashboard.
Automatically logs events and emails through linked calendars and email inboxes.
Can launch calls from site and app, log type of call, and record the call!

Inconvénients

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Logiciel antérieur 

NetSuite

Pourquoi passer à HubSpot Sales Hub

My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Avantages

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Inconvénients

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir HubSpot Sales Hub 

It was just more powerful than those at the time I was using it

Logiciel antérieur 

ActiveCampaign et Pipedrive

Pourquoi passer à HubSpot Sales Hub

Zoho CRM looked good but I thought it was too basic

Avantages

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Inconvénients

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Alternatives envisagées 

Insightly

Pourquoi choisir HubSpot Sales Hub 

Looking for a more cost effective option.

Logiciel antérieur 

Zoho CRM et Insightly

Pourquoi passer à HubSpot Sales Hub

Same functionality for a better cost.

Avantages

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Inconvénients

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Alternatives envisagées 

Freshsales

Logiciel antérieur 

Zoho CRM

Pourquoi passer à HubSpot Sales Hub

Seamless Integrations

Avantages

Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.

Inconvénients

Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.

Avantages

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

Inconvénients

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

Avantages

Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.

Inconvénients

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs

Alternatives envisagées 

Pipedrive

Logiciel antérieur 

Vtiger CRM

Avantages

Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results.

Inconvénients

Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform.

Avantages

-As a lead generation manager with a marketing background, sales hub is a breeze and intuitive!
-Easily identify new leads, sort leads and assign leads manually or via workflow! This saves time, money, energy and alleviates any concerns of one rep receiving more leads than another.
- So many tools for sales to leverage! Sequences to customize, notes in CRM and robust contact profiles.

Inconvénients

-Pipeline tracking could be a little more intuitive. It would be excellent to add features including probability of closing during time periods and a cleaner view of who is working the lead.

-Setting up sales pipelines and workflows is time consuming BUT WORTH IT.

Avantages

Mainly, as a user, I spend my time with Deals and Tasks. I do enjoy dashboard view, possibilities to link company, contacts, deals, easiness of re-assignment to other users.

Inconvénients

There is nothing really to actively dislike. I find its good for standard workflows and processes. But the moment a situation is a bit different (and in reality this happens a lot), you need to switch to a complete manual handling of all of your actions. And basically you can do the same in your gmail.

Avantages

Having email sequencing working with the contacts in my Hubspot CRM has been a VERY valuable tool. I've found that my open rates soar at the third email in the sequences.

Having unlimited sales templates is a huge time saver.

The Activity Feed helps me know when emails have been opened and when links have been clicked.

Inconvénients

There are a few glitches. For instance, when I send and receive email from clients via Outlook the activity is supposed to be logged into the contact's record in Hubspot CRM. I've found this doesn't always work.

I use both my business and personal email accounts in Outlook. The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account. The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain.