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En savoir plus sur GetResponse

GetResponse est un outil marketing hébergé dans le cloud qui permet aux utilisateurs de communiquer avec leurs clients par e-mail et de créer des pages de renvoi. La solution s'adresse principalement aux petites entreprises, aux...

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Évaluations des fonctionnalités

Rapport qualité-prix
4,0
Fonctionnalités
4,1
Simplicité
4,0
Support client
4,1

Parcourir les avis sur GetResponse

437 avis sur 437
Classer par :
Mickael
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 29/10/2020

UN TRES BON AUTOREPONDEUR (parfait pour l'email marketing simple et facile )

C'est un excellent outil pour toute petite entreprise à la recherche d'un logiciel d'emailing marketing.

Il permet de faire des wébinaire également ( mais ce n'est pas sa fonction première) J'ai vraiment beaucoup aimé la fonctionnalité glisser-déposer ça simplifie vraiment la vie .

Vous pouvez créer des e-mails promotionnels, des newsletters sans avoir à etre un champion de la technique ( ce qui n'est pas mon cas) .

Vous pouvez également partager votre compte pour le déléguer à un prestataire ou au un autre administrateur, vous choississez les fonctionnalités que vous acceptez de déléguer en gardant ainsi le contrôle sur votre compte.

Avantages

TRES FACILE D'UTILISATION .
-pour moi l'un des meilleurs auto-répondeur avec un très bon taux de délivrabilité.
-le support client est très réactif c'est un vrai plus .
-hyper intuitif d'utilisation et la mise à jour avec les workflow permet de créer des séquence d'emailing vraiment personnalisé en fonction des action de vos prospects .

Inconvénients

le seul petit point faible c'est qu'il n'y a pas de tuto en français fait par Get Response

Réponse de GetResponse

Hi Mickael! Thank you for this review! We do have this YouTube playlist which lists multiple videos in French: https://www.youtube.com/watch?v=klPUul050w4&list=PLolK1kgYG3zzG5eaCumoQjQpUeuoBRDwW. However, I will let the team know you would like to see more of these in the future. -Taylor

Répondu le 07/12/2020
jean claude
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/12/2022

L'Emailil Marketing de Référence.

Je possède, avec "GETRESPONSE", un logiciel d'email marketing tout à fait REMARQUABLE, assurément un des MEILLEURS du Marché actuellement.

Avantages

J'aime ce logiciel complet, puissant et enrichissant car doté de fonctions innovantes (chat, webinaire...); Les tabloïds sont clairs, l'Automatisation au TOP. Vous avez 30 jours d'Essai Gratuit pour le tester... Vous allez l'ADORER !!

Inconvénients

Le nombre croissant de vos abonnés va impacter le tarif de votre abonnement... Est ce un Inconvénient ??

Réponse de GetResponse

Hi Jean,

Thank you for the positive review. We're glad to hear you are loving our email marketing tools!

Best wishes,
Abbie

Répondu le 19/12/2022
Francois
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/11/2022

Obtenez la delivrabilité de vos e-mails et faites de l'email marketing avec GetResponse

GetReponse est un meilleur outil pour faire de l'email marketing. Cet outil m'a permis d'automatiser l'envoie des emails lorsque j'avais besoin d'un outil pareil

Avantages

La delivrabilité des emails est une fonctionnalité géniale. La simplicité d'utilisation également

Inconvénients

Ça a été un peu difficile de l'intégrer dans mon business.

Réponse de GetResponse

Hey Francois,

Thanks for the review. We always appreciate feedback! We're glad you were able to automate your email marketing with GetResponse. :) -Abbie

Répondu le 29/11/2022

Les meilleures alternatives à GetResponse

Utilisateur vérifié
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 10/06/2022

Attention 30 jours faussement gratuits !

A fuir il y a d'autre solution bien moins cher sur le marché (je ne ferais pas de pub pour leurs concurrents).

Avantages

Je n'en ai pas trouvé. J'ai utilisé la solution 2 semaines mais rien ne fonctionnait comme je voulais, la connexion avec un e-commerce est très compliqué et pas terminée je pense car c'est une nouvelle fonctionnalité.

J'ai un second compte chez eux depuis 2 ans pour un autre site qui n'est pas e-commerce et c'est plus simple (le seul point positif qu'il y a)

Inconvénients

- 30 jours en freeplan sauf qu'on peut pas tester toutes les fonctionnalités
- 30 jours gratuits si on prend un plan e-commerce ils facturent directement, donc je cherche ou sont les 30 jours gratuits.
- La solution avec WooCommerce ne remonte pas les informations des contacts 1 semaine pour leur faire comprendre qu'ils faut qu'ils regardent ce qui ne va pas.

Par la suite je demande un remboursement car ce n'est pas clair et ça ne fonctionne pas avec mon site. A la place on me propose 10% pour que je reste (je ne vois pas trop le rapport).

Réponse de GetResponse

Merci pour votre feedback.
Nous sommes désolés d'apprendre votre mauvaise expérience.
Veuillez noter que vous êtes toujours le bienvenu pour nous faire part de vos suggestions sur la façon dont nous pouvons améliorer notre plateforme.
Nous l'apprécierons grandement.
Si vous avez besoin d'aide supplémentaire, veuillez nous en informer par e-mail: [email protected]

Répondu le 18/06/2022
doleresse
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

3
Publié le 20/01/2023

Campagne email au top

Avantages

Gestion de campagne email complètement automatisée. Facilite les relances et le tracking d'ouverture de mails.

Inconvénients

Gros point noir, beaucoup de grande entreprise bloque les emails ayant cette signature

Réponse de GetResponse

Hi Doleresse,

Thank you for your feedback! We're happy to hear you have thought our email campaigns are top notch.

We haven't heard of our emails being blocked from our signatures, however, we will pass this information to our team to find an answer.

Thank you!

-Abbie

Répondu le 02/02/2023
Julien
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
1
Support client
2

3
Publié le 30/03/2022

Manque des fonctionnalités, trop compliqué, facturation abusive

Déçu au global. C'est beau sur le papier mais à l'utilisation, peu intuitif et lourd pour des non experts.

On a eu qq changements d'abonnements (upgrades) sans avoir été prévenus et quelques (mauvaises) surprises en facturation.

Au départ le support était assez réactif mais bizarrement moins sur la facturation.

Avantages

Ca paraissait simple et assez complet avec des modèles.

Inconvénients

Navigation compliquée. Tout est trop complexe, mal traduit. La gestion des listes et contacts est lourde à souhait. Les ajustements sur les landing pages sont fastidieux. On est loin du simple "drag and drop"

Réponse de GetResponse

Hi Julien!

Thank you for your feedback. If you want to share more details as to how we can make our tool more user friendly and our pricing more appealing, don't hesitate to let us know via email or LiveChat. We'd greatly appreciate that. -Taylor

Répondu le 06/04/2022
Utilisateur vérifié
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
2
Support client
1

3
Publié le 16/11/2020

Très cher et ROI négatif

Suivi inexistant, ils veulent absolument vous facturer la maximum possible

Avantages

la fonction preview et plutôt bien faire, la possibilité de personnaliser les messages aussi

Inconvénients

pas de calendrier de diffusion, difficulté pour voir les stats, usine à gaz pour segmenter et très cher

Réponse de GetResponse

Thank you for taking the time to leave feedback. I will be sure to share this information, both the pros and cons, with our team. -Taylor

Répondu le 07/12/2020
bimal
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 17/05/2021

GetResponse review.

Getresponse made my work life easier than before. that why if you a looking for the best email marketing software. This is perfect for you.

Avantages

Personally, I think if you are looking for the best professional email marketing for your business then this Getresponse must in 1st list because it is beginner-friendly and easy to play around. Its price is lower when you compare to other email services provider by far. I am also using it in my business because I can build a landing page from scratch or I can use a premade template. I can send an email automatically at the best time so it doesn't go to spam or trash box, collect email. plus you get tons of features like building a sale funnel,webinars,marketing automation,countdown tier,e-commerce tool etc

Inconvénients

The only cons are it doesn't have a free plan. Hope it will change in future.Because before purchasing any software people should know it is perfect for their business.

Réponse de GetResponse

Hi Bimal!

Thanks for taking the time to leave this detailed review. Your feedback is really important to us as it is what helps us continue to improve!

I wanted to mention that although we do not have a free plan, we do offer a 30-day free trial to all new users!

Again, thanks for your time.

Répondu le 18/05/2021
fabian
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 28/07/2021

My Getresponse Review

I absolutely love Getresponse and I use it daily. I easily design my marketing campaigns and even get customers to my landing page with the built in advert creator for Facebook and Google. My business cannot run without Getresponse.

Avantages

Getresponse is a complete marketing automation tool. You don't need any other platforms. You can host your website, build beautifull landing pages, capture leads, place adverts in social media and google, and send unlimited emails to your list.

Inconvénients

The only thing I can think of is that there are cheaper autoresponders on the market. However, these cheaper autoresponders do not provide the functionality and ease of use of Getresponse.

Alternatives envisagées 

SendGrid

Pourquoi choisir GetResponse 

Getresponse had more integrations with other software and more functionality to build an automated campaign on one platform.

Logiciel antérieur 

AWeber

Pourquoi passer à GetResponse

Getresponse had a whole lot more value to offer than the others. Email marketing is included and no need for smtp accounts. No hosting required as Getresponse has hosting. Landing pages are included which you normally have to design through wordpress or other hosting.

Réponse de GetResponse

Hi Fabian!

Thanks for taking the time to leave such a detailed review! We really appreciate your feedback.

We'd love to collect more insights from you. If you're interested, please send us an email to [email protected]! -Taylor

Répondu le 02/08/2021
Debbie
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/01/2023

GetResponse from a Person who is not techie

The problems solved by having Get Response workspace are numerous. Firstly, it provides a platform for businesses to manage their marketing campaigns more efficiently. It offers tools for creating, managing and automating emails, as well as tracking their performance. It also offers tools for creating and managing landing pages, webforms and autoresponders, allowing businesses to better engage with their audiences. Finally, it offers lead scoring and segmentation, enabling businesses to target their campaigns more effectively.The benefits of having Get Response workspace are also numerous. It provides businesses with a one-stop shop for managing their entire marketing campaigns, from creating emails and landing pages to tracking performance. It also saves time by allowing businesses to automate their campaigns, while providing detailed analytics and reporting to help them make informed decisions. Furthermore, it allows businesses to easily segment their audiences and personalize their campaigns for better engagement. Finally, it offers competitive pricing, making it an affordable option for businesses of any size.

Avantages

Easy to use drag-and-drop email editor for creating newsletters, campaigns and automated emails• Comprehensive analytics and tracking capabilities• Ability to create surveys, polls and quizzes• Automation features for segmenting and targeting customers• CRM and e-commerce integrations• Pre-made templates and forms• GDPR compliant• Includes a basic landing page builder• A/B testing tools• Mobile-friendly emails• Dedicated customer support

Inconvénients

Limited customizability of email templates and forms• Limited automation triggers• Limited segmentation capabilities• No live chat support

Réponse de GetResponse

Hi Debbie,

Thank you for this detailed review! Feedback like this always helps us improve. We're so happy to hear you are pleased with GetResponse so far!

Thanks again,
Abbie

Répondu le 02/02/2023
Brendan
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 26/01/2023

GetResponse is a poor choice for an email marketing platform.

GetResponse is a poor choice for an email marketing platform. The user interface is clunky and difficult to navigate, making it hard to find the features you need. The automation and segmentation options are limited and not very intuitive. The customer support is unresponsive and unhelpful. The reporting and analytics feature is also not very robust and does not provide much valuable insights. Additionally, the platform is prone to glitches and errors which can lead to lost data and campaigns.

Avantages

Offers basic email marketing features like creating and sending emails, managing contacts and creating autorespondersHas a landing page and webinar featureHas a basic CRM feature

Inconvénients

Poor User InterfaceLimited automation and segmentation optionsUnresponsive and unhelpful customer supportWeak reporting and analytics featureProne to glitches and errors which can lead to lost data and campaigns

Réponse de GetResponse

Hi Brendan,

We're very sorry that your experience did not meet your expectations. We try to make sure our customers are happy the first-time, so we apologize for any inconvenience or distress caused. I would like to see how I can help resolve this and take this forward for you.

Can I ask you to please send an email to [email protected] so we can follow up with you on this directly?

Jack.

Répondu le 31/01/2023
Natan
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
1
Simplicité
1
Support client
1

4
Publié le 10/12/2022

Do you still using a mandatory ugly optin email?

Avantages

Easy to setup and easy to use, good price if you just want to send a newsletter

Inconvénients

You can not personalise the optin email. This is critical and when i tried I had the option to choose between some ugly emails to send the confirmation optin email.There were mails like "hello, we are getresponse and this is a mail for you to optin". Hey man, please, you need to give the user an option to change that

Réponse de GetResponse

Hey Natan,

We really appreciate this feedback. Feedback like this is what allows us to continually improve for our customers. We've passed the information along to our team.

Thanks,
Abbie

Répondu le 12/12/2022
Utilisateur vérifié
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 22/06/2022

10/10 Cust. Support. Superb featurers BUT "zoho" and "wordpress genesis" users beware

Good marketeers in their team but the techies are not on par

Avantages

10/10 for 24*7 customer support! All marketing features are TOP-notch

Inconvénients

For me, the love-hate in the "zoho-getresponse-WordpressGenesis" triad was a pain. Got us de-motivated and 2 months behind schedule and finally (Against our desire) to use custom programming!

Alternatives envisagées 

Constant Contact et AWeber

Pourquoi passer à GetResponse

It met all criteria needed at that time and came highly recommended by a top affiliate marketeer

Réponse de GetResponse

Hi there,

Thanks for taking the time to share your feedback with us. I have shared this with the team so we can continue to improve. -Taylor

Répondu le 09/07/2022
Armel
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 28/02/2023

Good software. Try it.

I had a great experience with getresponse because this software allowed me to make my first dollars on the internet as a web entrepreneur. It is a software that can quickly bring more value in the management of customers, especially with its autoresponder system.

Avantages

It is really a very good software. The advantage with this is that you can test it for free for 30 days. In any case, that's what I did at the time and I had the opportunity to capture emails for free. It's an easy-to-use software that you can quickly get attached to if it brings you back in cash what you have invested in it.

Inconvénients

The only drawback I see on this software is that it should bring us more quality landing pages that could more easily attract potential leads.

Réponse de GetResponse

Hi Armel,

Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features!

Justyna

Répondu le 21/03/2023
Mary
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 19/02/2023

A Game-Changer for Your Email Marketing Campaigns

Overall, my experience with GetResponse has been great. It has helped me streamline my email marketing campaigns, saving me time and effort. Plus, the customer support is excellent, with a responsive team always available to help me out whenever I have a question or concern.

Avantages

The best thing about GetResponse is that it's an all-in-one email marketing tool. It offers a wide range of features, including email automation, landing pages, webinars, and sales funnels. This means that I can manage my entire email marketing campaign from one platform, saving me time and money.

Inconvénients

Some features, such as A/B testing, are only available on higher-priced plans.

Réponse de GetResponse

Hi Mary,

Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features!

Justyna

Répondu le 21/03/2023
Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/02/2023

One of Industry's Top Email Automation Software

Avantages

1. Provides easy, D.I.Y marketing automation.2. Provides effective email automation. 3. Provides many templates to choose from.4. Offers full service, from lead capture to emailing, tracking, advertising, and sales capture.

Inconvénients

Make it affordable. The pricing is on the higher side.

Réponse de GetResponse

Hello,

Thank you for the positive review. We appreciate your feedback :)

-Abbie

Répondu le 18/02/2023
Adisa
  • Secteur d'activité : Jeux vidéos
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
s/o

4
Publié le 28/01/2023

GetResponse the best marketing automation software

Avantages

GetResponse marketing automation and contact management are the features I love the most cause I don’t have to do more work to get my jobs done

Inconvénients

The mobile use of GetResponse can be difficult sometimes

Réponse de GetResponse

Hi Adisa,

Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features!

Justyna

Répondu le 13/02/2023
Jose Eduardo
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/05/2021

getresponse the software that will help you increase your sales by 50%.

very happy as it made me reach 1m dollars in 2 years, in my course store business.

Avantages

Hi,I am a frequent user as I have a business selling courses and the software helped me to bill 1m dollars in these 2 years because it helped me to get my potential customers to buy my courses,as well as it helped me this software will help you to have more sales,believe me it is better than other alternatives like clickfunnels as it costs less than 15 dollars a month compared to their competition,what are you waiting for!

Inconvénients

nothing, since it is better to use templates, everything is already implemented so that your sales will be boosted.

Alternatives envisagées 

ClickFunnels

Pourquoi choisir GetResponse 

because it has all the necessary tools and at an affordable cost.

Logiciel antérieur 

ClickFunnels et Kartra

Pourquoi passer à GetResponse

its more complete interface and more varied content, but above all the cost per month is much lower.

Réponse de GetResponse

Hi Jose!

Thanks for taking the time to leave a review. Your feedback is important to us! -Taylor

Répondu le 15/05/2021
Deanne
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/06/2022

Get Response Autoresponder Review -The Tool For You In 2022 And Beyond

My overall experience so far has been very good. There is a wide range of templates to choose from for your emails which makes it easy to design your emails with more confidence.

I really like the software and it meet my needs as a small business except the no telephone support.

Overall I recommend GetResponse as a trusted platform that provides high email delivery rate to your subscribers.

Avantages

1. I liked most with GetResponse is the delivery rate. They consistently score a higher deliver y rate than most other platforms and it is good the know that the emails are reaching the intended clients.

2. For a beginner, it is easy to use the different components especially when setting up an autoresponder campaign. The steps are logical and easy to setup plus produces a more sophisticated and easier to segment your email list.

3. The free plan can be used to test the platform and tools to decide if this is the right platform for your use before you commit fully. The free plan works with up to 500 subscribers and give access to a wide range of tools.

Inconvénients

1. The biggest drawback - there is no telephone support. Even though there is a live chat feature, there are instances where it is easier to troubleshoot a problem over the telephone instead of live chat.

Réponse de GetResponse

Hi Deanne!

Thanks for taking the time to leave such a great review. We appreciate all the detailed feedback because it helps us improve! -Taylor

Répondu le 09/07/2022
Utilisateur vérifié
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
5

4
Publié le 03/12/2019

GetResponse is a solid alternative to MailChimp

Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.

Avantages

GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

Inconvénients

The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

Calvin
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/07/2021

Why you should really get Getresponse for your business

My business keeps on growing daily just by using Getresponse’s features.
All of my emaillists are easy to maintain and customers are happy with the services too.
Once setting up a automation flow properly you never have to look at it again

Avantages

- Very easy to use and therefore userfriendly for all
- Updating more features often, Getresponse listens to their customers
- Creating and maintaining lists never was this easy
- My business keeps on growing just by using Getreponse

Inconvénients

- using images in the emails are not resizable easily
- landing page maker can use some more work, drag and drop is ok, not perfect yet
- very little options with the lowest paid subscription, have to update to soon to get “good” options

Réponse de GetResponse

Hi Calvin!

Thanks for taking the time to leave such a detailed review. Your feedback is important to us! -Taylor

Répondu le 27/07/2021
Utilisateur vérifié
  • Secteur d'activité : Études de marché
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
2
Support client
2

2
Publié le 09/08/2019

This is a nightmare of email marketing

Not the best software for B2B saas for sure. The only benefit is the price but you loosing much more opportunities with limitations everywhere. I'm so dissatisfied and in search of an alternative solution.

Avantages

- Good interface design;
- Simple API integration;
- Opportunity to connect landings, forms, and email marketing in one place.

Inconvénients

- Very primitive and limited automation workflows ( we were not able to automate the sequence of emails when the tag or action is not assigned to drive better engagement and retention);
- Not convenient reporting (this is always a challenge to analyze results of email marketing and there is no way to connect goal complections from analytics);
- Poor functionality (every time my team face some limitations and it seems that a lot of functionality is on MVP stage);
- Dissatisfied support (you may waste all the day to understand how to fix your issue);
- Forms are not mobile adapted;
- Landings are so limited too and hard to create great CRO design;
- Some data dissapierd or incorrectly showed (usually we see that people click on links which do not exist in the newsletter)
- All the emails go to the promotion section and there is no way to go inbox not to get lost

Alternatives envisagées 

Drift

Pourquoi passer à GetResponse

Better deliverability of emails, simple interface, pricing
Geoffrey
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
4
Support client
5

4
Publié le 23/11/2021

Getresponse lost its edge

Avantages

The support is always available and helpful.
The UI is clean and ok to navigate through.
(I've seen much worse and much better too though)
I think it's a great (and easy to use) alternative to basic ESPs that have far less features for the same price point. If you're just getting started with newsletters and automations, go ahead and trial it at least.

Inconvénients

I used to like... no... LOVE that Getresponse was at the cutting edge of e-mail marketing.
Not anymore sadly.

Automations should be a killer feature but instead, it seems half-baked and not really improved.
Contact based ESPs are much easier to work with.

It feels like Getresponse switched to serve a different audience looking for an all-in-one tool with pages, e-mails, ads, webinars, chat and abandoned it's initial core offer : a cutting edge email marketing tool at a competitive price.

If you're a beginner, then, you will most likely love it's all-in-one offer.
If you're a veteran with an existing tech stack and just looking for a new ESP... there are better solutions out there.

Alternatives envisagées 

AWeber

Pourquoi passer à GetResponse

At the time, 10 years ago, it had more features and a better price point. I still think it holds true but the competition got fierce and there are better alternatives for advanced marketers these days like Active Campaign, Ontraport or Encharge.

Réponse de GetResponse

Hi Geoffrey!

Thanks for taking the time to leave such a detailed review. I have shared your feedback with the team so we can continue to improve. -Taylor

Répondu le 26/11/2021
Aryana
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
5

5
Publié le 24/07/2022

A lot of features for a startup and fair price

Avantages

I like that I can create a quick webinar and opt in page and deliver it all in one go. If I was just starting out this is a valuable feature. Since I use other webinar platforms I don't generally use this, but liked it when I did.

Inconvénients

That I can't properly tag and keep the tag on my contacts. It was hard to reorganize my contacts because there is no real true tagging.

Réponse de GetResponse

Hi Aryana!

Thanks for taking the time to share your feedback with us. We appreciate it! - Abbie

Répondu le 26/07/2022
Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 19/08/2022

I Got A Great Response

I think get response is an ideal means to have a central area for campaigns. My company is vital and I enjoyed how I could obtain all of my tools to reach every aspect. The customer support was excellent, I never had any issues that couldn't be fixed. Each time, the staff was extra prepared to help me thru email! Thanks GetResponse!

Avantages

Sending an email is a great tool to announce something quickly, and look good doing so. There are lots of handy features to do business online. Everything is together, so it's simpler than doing each of these things individually. You can create landing sites, which is crucial if you want to have a straightforward campaign. The integration with WordPress, Salesforce, and Shopify makes this campaign even easier to manage, and everything is in one spot. You can likewise have integration with SMS and I really enjoy that function, CTAs all day!

Inconvénients

I guess I would have loved better phone support but I never had any major problems

Réponse de GetResponse

Hi there,

Thank you for your feedback! We're happy to hear your enjoying the platform and that our customer support team has been helpful to you. - Abbie

Répondu le 24/08/2022
437 avis