Avis clients sur Lead Gen & CRM (formerly SharpSpring)

Avantages

The support is top-notch. They go above and beyond to ensure all questions are answered. If there is a key feature needed in the software, they'll work to make sure that you get that feature or have a workaround. They respond quickly, and they are incredibly knowledgeable.

It's hard to list just one thing I like best! It's the most competitively-priced tool on the market... and it's a fraction of the cost of nearly any other marketing automation tool on the market.

Inconvénients

With their constant upgrades, SharpSpring occasionally can be a bit buggy while features get ironed out. Nearly all issues have easy workarounds, and the fixes come fast. It's a minor quibble for a service that is basically as good as it gets.

Alternatives envisagées 

Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement et Marketo Engage

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Better support. Better functionality. Better interface. Better price.

Avantages

SharpSpring has features to create marketing operations and track those campaigns either manually or automatically. Considering I can tie all the potential avenues of a campaign into one spot and see how users interact with is a great win. At a glance, it is essential to read the data and make the right decisions; SharpSpring brings all the data to one platform. It makes work more enjoyable that we can create a single campaign with a list of contacts, email templates, unique forms, dynamic pages, trackable media, automation, and analytics in one spot. Not to mention, once we create this base campaign and all its numerous pieces, I can then quickly use all the parts as a template to do another or a third, and so on. Making it very efficient over time. SharpSpring has a lot of features, but I am thrilled with our CRM, email marketing, ads, funnels, all in one location. All this and the support team have been top-notch every step of the way. I also like to learn myself, which they provide via courses, updated videos, and documents that my team and I can reference.

Inconvénients

Interface and design consistency are my two significant cons for this platform. Like most, once you know the platform and its interface, you can be very successful. No difference here except that the design process between creating emails, pages, and forms all have their unique process. I believe it would improve user efficiency if the page and email creator, for instance, had a standard procedure and the same layout of tools. The platform has a lot of features with more coming, so you have to know where all the pieces are between the settings, marketing, and sales menu layout.

Avantages

Seemed like a great and more affordable option compared to HubSpot. Not much else to say here since we had a boat load of issues with it.

Inconvénients

Everything was cumbersome. From onboarding to implementation. Even getting someone on the phone from the right department to help us when we had issues with email was a problem. Overall, really clunky and outdated. We ended up going to Hubspot and it's SO much better and not even that much more expensive especially when we think of all of the time we all wasted trying to get sharpspring to work.

Alternatives envisagées 

HubSpot Marketing Hub

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

price.

Avantages

It is an easy-to-use platform that allows me to access and use its numerous features without requiring extensive technical knowledge. I like that the platform is adaptable, I can simply tailor the platform to my specific marketing requirements, allowing me to streamline my marketing efforts and get greater outcomes. also, The reporting and analytics tools are robust and extensive, providing me with loads of data and insights into my marketing campaigns. I value the platform's extensive analytics, which allow me to track performance and monitor lead activity.

Inconvénients

While the email templates are limited in number and may not be as visually appealing, I don't have any other concerns or complaints about the platform.

Avantages

We like the fact it is much cheaper in cost as compared to HubSpot and other marketing automation platforms. The ease of using the platform has made it easy to early adoption of the end users and we are able to fully track our MQL and ROI.

Inconvénients

SharpSpring has an extremely high demand on email accuracy rate of 98% so quite often we get suspended due to bounced back emails. Sometimes it is difficult to have an almost 100% list when people leave companies. We have as a solution, pay for 3rd party email checker services,to help mitigate this and we also send a larger portion of emails though mailchimp.

Alternatives envisagées 

HubSpot Marketing Hub, Dynamics 365 et Marketo Engage

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

We wanted to have a solution that could do more analytics and tracking on engagement. SharpSpring was able to do this.

Logiciel antérieur 

HubSpot Marketing Hub, Dynamics 365 et Marketo Engage

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

cost, no locked in contract, larger user base capability and ease of use

Avantages

The ability to create a clear sales funnel and track your client through the sales process is really easy and highlights areas where more work and focus might be needed in your sales process.

There is a ton of features to engage users and build your audience, you just need to spend time and be open to exploring ideas.

Implementing dynamic content which changes depending on the customer persona is cool.

The support team always reply same day, there is online chat (US times) too.

Inconvénients

There are some definite bugs such as data fields 'locking' when creating a landing page and the later it becomes editable again. Strangely the design side of emails and landing pages is not cohesive. So you have a limited range of fonts in forms but lots of customisation for colours for headings, then the reverse for landing pages. Thinks like buttons for GDPR can't currently be customised which looks odd.

Also, the onboarding process for Squarespace websites is different and this is not mentioned anywhere.

Just needs to have someone invest some time to deal with all these issues and implement a decent upgrade.

Generally, all very minor things but stacked up can provide a bit more challenging onboarding process than what it needs to be.

Alternatives envisagées 

HubSpot Marketing Hub et Marketo Engage

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Cost, ease of use of platform and the support.

Avantages

The amazing customer support that is offered. Anytime I have a question I can either look it up myself in their library of resources with tutorials and instructional videos, or I can call their partner support line and speak to a real person who even follows up after the call to make sure all of the needs were met.

Inconvénients

I wish you could edit Life of Lead to be able to put custom events in there. We uploaded a prospect database we had been tracking since 2017 and it had every time we touched a prospect. Unfortunately, once we uploaded this list into SharpSpring we were not able to edit their Life of Lead prior to the upload date. While this is barely an issue, it would be nice to see how long we have been tracking some of these prospects to give us a better prediction at how many touches it takes for a prospect to convert to a customer.

Alternatives envisagées 

Lead Forensics

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

SharpSpring seemed like the best deal on the market by far. For only a few hundred dollars a month we were able to start using our first marketing automation/CRM software. With SharpSpring you are able to cut off using other services, so we are actually paying less than we did before, but getting so much more in return!

Avantages

SharpSpring is a game-changer! Getting an all-in-one platform that allows us to go from capturing lead information and behavior all the way through to identifying qualified leads through marketing campaigns is amazing. Having one place for marketing emails, landing pages, social media, blogging, meetings, video chats, and more is almost unheard of. Match that with a really robust CRM that tracks leads, beautifully outlines the life of a lead, and allows you to easily manage the sales pipeline and one-on-one engagements with pre-qualified leads with lead scoring is amazing.

Inconvénients

Seriously, there isn't much negative to say about this platform. The onboarding was amazing, the self-guided trainings were awesome, it's a great platform. The only downside is it's not as "pretty" as some platform, but hey, I'd rather have a functioning product helping me make more money and something pretty to look at.

Avantages

What I like most about SharpSpring is how much you get for the money. It packs every feature you'd expect from the expensive marketing automation platforms but doesn't throw exorbitant costs on those features. I also like the ease of integration with other platforms.

Inconvénients

I highly dislike the recent shift in having clients pay for their own accounts with separate billing. We were sold this platform as one we could completely white-label for clients, but now we are required to put a client CC on file.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

We chose SharpSpring solely because it was cheaper than HubSpot.

Avantages

SharpSpring provides all necessary features for successful marketing automation while being affordable.

Inconvénients

The Visitor ID system is not working outside of the US. I am based in Europe.

Alternatives envisagées 

Salesforce Marketing Cloud Account Engagement et Salesforce Sales Cloud

Logiciel antérieur 

Copper

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

SharpSpring has all the important features and is much more affordable.

Avantages

We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability

Inconvénients

We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.

Alternatives envisagées 

Salesforce Marketing Cloud Account Engagement et Marketo Engage

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

SHarpSpring was the only solution to offer a white label alternative

Avantages

The pricing model is favorable. We were able to onboard 2-3 clients almost immediately as compared to really struggling trying to sell HubSpot.
The sightline on data and our sales pipeline is good and shows us that we are seeing value (however, our company needs to do more on our end to really leverage the tool).

Inconvénients

We haven't found a use for the content calendar function, compared to other methods we use.
Lead scoring could be improved.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

Looking for a more cost-effective solution. We were paying a lot and having difficulties winning new business based on the Hubspot pricing structure.

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Our primary lens for looking at SharpSpring was based on a comparison to HubSpot. We found the platform to essentially be fully comparable with a more favorable pricing structure. Since making the switch, we haven't seen any reduction in capabilities and are finding it much easier to sell to our clients.

Avantages

While the functionality is extremely powerful, SharpSpring itself is easy-to-use. Like any software, there is an initial training period where you have to get comfortable with the platform, but I found it pretty intuitive, especially after participating in the on-boarding training classes. The best thing about the software is the results it's generating for my clients. Our email marketing campaigns have been extraordinarily successful and the reporting functionality makes it easy to demonstrate these results to our clients.

Inconvénients

I've been very satisfied with the software and don't have any complaints. One wish-list item would be for SharpSpring to integrate with survey tools so I could seamlessly administer campaigns requesting customer feedback.

Alternatives envisagées 

HubSpot Marketing Hub, Salesforce Marketing Cloud Account Engagement et Marketo Engage

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Value for the dollar. SharpSpring offers the same functionality as many of the larger, more well-known marketing automation platforms for a fraction of the cost, but what really sets them apart from their peers is their customer service, which includes extensive live and on-demand training classes and a dedicated call center focused on your success.

Avantages

The software is easy to use and is constantly being updated with new features. Within our first year of using the tool, at least 4 new features were rolled out, all of which were useful. Their live support is great. They are thorough and they followup. There have been several instances where the team has followed up after the fact to check in and see if additional support was needed

Inconvénients

I would love more training. The videos are good and useful, but would love more virtual webinars or if being a partner allowed for more 1-on-1 type training. I also wish some of the CRM fields had more customization instead of being default/standard.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

Zoho CRM was expensive, bulky and useless. Everytime you wanted to do something you had to add-on a new feature or upgrade. Plus there were lots of limitations and having to jump to different platforms within the CRM.

Logiciel antérieur 

Zoho CRM

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

We liked their Agency model more. It gives our clients more flexibility and freedom and their pricing model made the most sense for us and our clients.

Avantages

For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!

Inconvénients

Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.

Alternatives envisagées 

Salesforce Marketing Cloud Account Engagement

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

Value for cost, functionality, and assurance that we weren't going to be 'nickle and dimed' as we grew in our needs, scope, etc.

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Pardot gets expensive fast. I'd love to add familiarity with the product to my resume - but the price puts it out of range for most of the organizations I've worked with thus far.

Avantages

SharpSpring is extremely user friendly. It allows for automation through the entire sales funnel. From its Social Media capabilities to its impactful email marketing feature, SharpSpring improves our productivity from management to rep usage!

Inconvénients

In doing research, there was supposed to be an automatic integration with Qwilr. We have found that is not the case.

Alternatives envisagées 

Zoho CRM, Salesforce Sales Cloud et HubSpot CRM

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

SharpSpring was easier to use and allowed our agency to "White label" the solution to our clients.

Logiciel antérieur 

Pipedrive

Avantages

Our customers are benefitting as much as we are and it starts with the automated services. We can route inquiries to sales reps faster and continue conversations with customers instantaneously through dynamic messaging.

Inconvénients

We need to understand Sales Optimizer better. It may be a software solution that we don't necessarily fit with, but we still think this is something we can improve with, but right now its a slice of the pie that we struggle with.

Alternatives envisagées 

HubSpot Marketing Hub, Pipedrive, Salesforce Sales Cloud et HubSpot CRM

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

SharpSpring brought more to the table from a customer experience and data management tool.

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Cost and the fact that we weren't buying ala'carte, rather we felt like we were buying into a partner experience.

Avantages

Pretty easy to figure out, if you're just using it as a glorified email marketing list building and automation tool.

Drag and drop email template manager is easy to use. So is the visual automation builder.

Forms can be customized and embedded on websites easily to capture lead information.

Out of the box stuff is pretty simple, but you can always get to the CSS to customize everything if you're a developer and want a deeper dive.

Inconvénients

Support has become horrible since launch. You can never get anyone on the phone, it's become a call back system. If you're an agency and managing client accounts, usually you need help immediately, not by end of day or via a random email.

Their billing platform is absolutely ridiculous. They bill your clients directly, and not the agency using the platform saying that the client is the end user, not the agency managing the account. This makes retainer fees or internal billing a nightmare. You'll also have to talk your client into putting their banking routing numbers into a platform they don't understand. If you manage SparpSpring on behalf of your client (like they never login) - Good luck selling it.

There is no Facebook connect to capture lead information!

They keep changing how you export reports by date range. Annoying if you need monthly reports for your client. Sometimes they work, sometimes they move them.

The certification videos and courses are currently outdated after a year of feature pushes.

Biggest annoyance - lead history. You can view lead history in a timeline, but if a lead fills out a form multiple times requesting different information on different dates, you can not scroll through that history in the contact view, it only updates the leads custom fields with the latest information. You can only export the most recent custom fields too, even though you can still see the history and different information in the lead history timeline.

Alternatives envisagées 

HubSpot Marketing Hub et Drip

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

Our agency network started moving to it and someone drank the hype Kool-Aid so we did too.

Logiciel antérieur 

HubSpot Marketing Hub, Drip et Leadpages

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

1/3 the cost of other comparable platforms - but you get what you pay for.

Avantages

SharpSpring offered us a way to implement marketing automation at a price that our business could afford. The features are more than enough for us to compete with companies that are much larger than we are. So the pricing got us to commit, but since then their customer service has proved to be nothing short of spectacular.
The onboarding was laid out for us step-by-step. We have a specialist that we talk to frequently that keeps us on task. When we did hit a snag, support stepped in to resolve it quickly and accurately.
The video training shows click by click what to do and how to do it. An added value is a webinar series on implementation and use.
The platform is modeled in a way that replicates our business model, so our employees found it logical and easy to implement their pieces of the big picture.

Inconvénients

It's been working well for us, so it's kinda hard to come up with a dislike, but if I had to pick something it would be the fact that the weekly webinars "SharpSpring at Work" just went from weekly to bi-weekly. The upside is that they are planning at making them more in-depth.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

It was the price, features and integration abilities that led us to choose SharpSpring.

Avantages

It was very quick to deploy, fast to get my team trained, and effective in demonstrating results for clients.

In addition, the feature functionality vs. price balance is fantastic. Other tools have lots of bloatware and tools that you will never use.

Inconvénients

I wish it had some built-in SEO tools and I wish their email list management was more forgiving on spam traps.

Alternatives envisagées 

HubSpot Marketing Hub, Pipedrive et Marketo Engage

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

Cost and HubSpot's lack of flexibility.

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

It was a combination of feature vs. price. In addition, SharpSpring was much easier to use and get operational quickly.

Avantages

Cost vs. benefit. Has all of the features our clients want or need, without a bunch of stuff we have to pay for that they don't need.

Inconvénients

It's a struggle to find something I don't like, but if it was one thing over the past two years, it would be the lack of support on the sales side for our clients. More customized training and presentations for client side would be great.

Avantages

The SharpSpring Marketing Automation Software provides the following features and benefits that make it a stand out product for my business;
1. The 24/7 support incorporated into the monthly fees; Ensuring no surprises down the line.
2. No requirement to pay fees annually upfront.
3. New landing page feature.
4. Blog page feature.
5. New integration with the Litmus test.
6. Link up with Zapier integration to allow connection to hundreds of 3rd party software providers with the Zapier integration and SharpSpring APIs.
7. Training platform library; In-depth and with video availability to walk through processes. This along with 24/7 support, in my opinion, are the two most important features out with cost of course which set SharpSpring apart as the right platform for our boutique digital marketing agency.

Inconvénients

1. Monthly fees in dollars do not convert via local UK sterling currency rates, unlike other US marketing software providers. You pay in £ sterling the same monthly fee as in US $ dollars.
2. Email builder while it is satisfactory it could be even more user friendly.

Avantages

Looking all around the market, you will find sharpspring, with a slightly different business model that can make some eye turn but after you understand you will love it.

The fact that you can buy directly from agencies that know the product and already know your objectives and product, is brilliant since no one will understand more your client than their selves and you that is emerging on his market, some platform forces you to buy their onboarding package that in the end, you don't leave with much.

A platform with that many features on the begging can be a little overwhelming, but with time, you understand the reason for each feature.

I use them for lead management, campaign, sales pipeline, and don't feel that i am using their potential 100% already

Inconvénients

the learning curve needed for the platform, all platform have their learning curve, but once you pass it, this service is awesome!

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir Lead Gen & CRM (formerly SharpSpring) 

Mid-tier price with top-tiers features.

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Mid-tier price with top-tiers features.

Avantages

SharpSpring is a sleek system that offers outstanding tools for marketing automation. We researched a lot of platforms ranging from free to $1000s before going with SharpSpring. They have just the right amount of features that makes it the most useful for all of our clients, leaving off the bells and whistles that would inflate the price.

Their interface is top-tier which makes using their system a breeze. The dashboard gives you a comprehensive look at everything you're running. Moving around the system is super simple and they make it easy to jump to different areas when you're building a sales program. I'd urge you to check out all the features on their website because there are too many to list, but I can say that what they have offered us is unbelievably comprehensive.

We've also taken full advantage of their support which is outstanding. They have always been knowledgable and very friendly. Moreover, they won't let you off the phone until they are sure that the problem has been resolved! They also offer FREE continuing education programs like webinars to help make you more proficient at their program.

SharpSpring is a superior marketing automation platform, with a very intuitive interface and offer the kind of support we have rarely seen in tech companies. They have worked harder to earn and keep our business than any other vendor we've ever worked with. You would do yourself a giant favor to give their system a test drive.

Inconvénients

I was not prepared for the steep learning curve that is required to take full advantage of this platform. I was a bit discouraged at first by everything there was to learn but I realized it's part of working with such a comprehensive platform. It's like moving to a new town and trying to figure out all the roads and highways. I don't know if that's really a con but it is something you must be aware of. You're going to need to spend some serious time learning it but once you do, navigating the system easily becomes second nature.

Avantages

The system is easy to use -from training to the online help docs (i.e., self-training) - to the excellent support team, I feel very confident when using the system and making modifications. I know if I can't figure out how to do something I want to do - I can either jump on live chat or call support and someone will happily help me figure it out.

Inconvénients

Reporting capabilities are still growing. They recently launched a new reporting dashboard with canned "custom" reports but I would like the idea to select the variables myself and run a report on my data - including my custom fields. If the fields exist, I'd like to run reports on them. I have figured out, however, that, I can export a lot into excel and create my own reports when needed.

Alternatives envisagées 

HubSpot Marketing Hub, Basecamp et Marketo Engage

Pourquoi passer à Lead Gen & CRM (formerly SharpSpring)

Cost, support and customization