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MarketBox is a B2B SaaS-based product designed to boost sales and productivity for service businesses with mobile and virtual workforces. Mobile workforce? Virtual appointments? Bricks and mortar locations? MarketBox handles...

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Évaluations des fonctionnalités

Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4,5
Support client
5

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Ayesha H.
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 17/03/2021

Incredible software for managing bookings, schedules & travel areas through a mobile app &...

Switching to MarketBox has been invaluable for us.

Overall, the automations, scheduling software, booking and provider profile management have been useful features for our team.

Avantages

MarketBox includes great capabilities that work for our business (private home swimming lessons) and solves many problems we were facing with our old system.

We have a lot of part time workers. Instructors have the ability to add multiple travel zones that include different service types and schedules, allowing them to accept bookings in advance conveniently. When an instructor can’t accept a booking, MarketBox will even send out a job request to other instructors in the area to see who can accept it, so that we can get our instructors more jobs, and keep clients happy with a good matching instructor.

Additionally, client bookings can be confirmed via text message rather than logging in to the account online or on the mobile app (resulting in quicker response times).

Inconvénients

The availability section needs improvement. Some Instructors have difficulty understanding the functionality at times.

Image size of the profile picture has to be less than 100kb.

Julie D.
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/04/2021

Outstanding Customer Service & Easy-To-Use

10/10

Avantages

I like how customizable the software is so we can turn on the features that apply to our services (and turn off the ones that don't). The booking flow is so simple and quick and learning how to maneuver the admin dashboard is too! The customer service is also super speedy to attend to any questions or concerns we may have which makes the onboarding process stress-free.

Inconvénients

Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.

Charlotte S.
  • Secteur d'activité: Conseil en gestion
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/04/2021

Marketbox - great solution for my personal training business!

Pretty happy - I have more time to take on additional clients, or not work ridiculous hours.

Avantages

Marketbox is a great all in one app for personal trainers and fitness professionals to easily sell services and reduce the amount of manual work associated with running a small business. When I looked to the market to see what was available to run my business, I was left with three poor options until I found MarketBox:

1) Cough up the cash for a solution that is really only aimed at a big box gym (I don’t need half the functions and the fee structure doesn’t make sense)
2) Spend a lot of time and money cobbling together a bunch of scheduling apps with basic booking and payment abilities
3) Do it on the cheap, and with lack of a technology option, use sweat labour and google drive + social and hope for the best

Marketbox has clearly done its homework – and there is hope for the independent personal trainer to be able to make money and survive in this industry. FINALLY! I couldn’t be more happy.

My fav things include:
1. Managing all of my business data in one location. This includes client sales, bookings, payments. I'm spending less time doing admin work.
2. Option to easily sell services at different locations; sometimes I travel to meet a client, or I train them virtually. This flexibility is key
3. MarketBox is the only system I've seen that allows me to set up travel zones and a zoom integration all at once.
4. Client self-booking - The interface is easy to use (even if you aren't a techie), and my clients love it.

Inconvénients

Cool to have more integrations with additional apps like Fitness Pal, Apple Health, and TruCoach so I can have the complete picture of my client. But these are nice to have.

Geoffrey K.
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 08/03/2021

Best e-commerce option for service businesses with a travelling workforce. Customizable and...

Overall, this is a powerful and customizable booking platform while empowering our providers with proper technology to scale our business.

Avantages

MarketBox easily allows our instructors to set their preferred travel zones, availability, and manage their bookings whether it’s online or via the mobile app. This keeps them more engaged, decreasing turnover, minimizing back and forth logistics issues with our support team, and allowing our team to focus on building customer demand/revenue.

The MarketBox team is incredibly responsive to feedback and is pushing out features at an impressive rate. It seems like every month at least one major improvement is announced that helps make our team’s jobs easier.

Powerful features like self-book for clients, automated reminders to our providers, customizable services and skills, and regional pricing allow us to focus on sales and marketing, and not logistics.

Inconvénients

The admin portal could have better UX. But what it lacks in design, it makes up for in power.

Réponse de MarketBox

We're so glad to hear that you've been having a great experience with our MarketBox software! We're continuously adding new features so it will continue to be an even more powerful tool!

Répondu le 12/03/2021
4 avis