Avis clients sur Lightspeed Retail

Avantages

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS.

Bonjour Mr Kerkhove,

Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed !

Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié.

Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte.

Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable.

N’oubliez pas que les paroles s’envolent et que les écrits restent !

Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ?

C’est bien noté et la facture sera acquitté comme il se doit.

Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients.

Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Avantages

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Inconvénients

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Avantages

Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant

Inconvénients

Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.

Avantages

Personnalisation des boutons et des categories

Inconvénients

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Avantages

After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories.
We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system.
The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.

Inconvénients

The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.

Avantages

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Inconvénients

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Avantages

I think it makes accepting online sales easy but that's about it for me.

Inconvénients

I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!

Avantages

Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included

Inconvénients

Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur

Alternatives envisagées 

Shopify

Pourquoi choisir Lightspeed Retail 

We found limitations in integrations with e-commerce as well as difficulty with the licensing for Retail Pro. Not being cloud computing was very limiting, customer service being an additional fee was frustrating and that same customer service torpedoing our system and the backup was the death knell

Pourquoi passer à Lightspeed Retail

Most cloud POS seemed geared for start up or micro retail. Lightspeed had the best blend of power needed to handle a sizable company as well as the agility to be cloud based and utilize mobile platforms. The ability to have an integration with Shopify as well as the integrated customer support was the perfect nudge to migrate to Lightspeed

Avantages

The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.

Inconvénients

While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.

Avantages

Sounded good when they pitched their product.

Inconvénients

Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate

Avantages

Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.

Inconvénients

Could have used a little more help importing our inventory but after I figured it out it was easy to do.

Avantages

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Inconvénients

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Avantages

We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably.

Inconvénients

None that i can think of. Lightspeed has been great for our business.

Avantages

Easy to use and set-up. Customer support is great. You are always talking to a real person and they always answer your questions or solve your problems.

Inconvénients

There have been a few bugs every now and again. I would have liked some more one on one time when setting up our system.

Alternatives envisagées 

Oracle Primavera Cloud

Pourquoi passer à Lightspeed Retail

The weren't pushy. They let us decide. There was always someone there to talk to. Webinars were great!

Avantages

I can change the background? There isn't much to love about this system.

Inconvénients

THe fact that they told me they specialize in using the Ipad, but everytime I call with an issue or question, customer service is surprised im using an ipad.
Also, customer charges and accounts are extremely confusing and difficult to use. You have to acces them through the "Manager mode" which is the least user friendly program I have ever encountered.
The worst part is customer service. When I need to speak to someone I am on hold for at least 15 minutes. Then to speak to a manager is 24-48 hours for a call back, if they even call back at all.

Avantages

Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

Inconvénients

I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like.

Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

Alternatives envisagées 

Microsoft Project et Quickbooks Online

Logiciel antérieur 

Microsoft Project et Quickbooks Online

Pourquoi passer à Lightspeed Retail

Lightspeed POS was cloud-based (which I'm a fan of), required minimal equipment cost layout at the beginning, they had monthly payment options, support was included, it had features to include inventory, purchasing, reporting, customer data (previous purchases), employee virtual time cards, integration with my e-commerce needs (real-time inventory), multi-location abilities, matrices for products that come in multiple sizes and colours.

Avantages

Reporting is better than my previous POS and integration with Quickbooks. works most of the time.

Inconvénients

Everything but reporting. This system is not user friendly, there is no consistency and it is difficult to get a workflow down because the pages are not similar. Searches are difficult ant there is much duplication in efforts! To enter a P/O and create items for e-com, you have to open as many as 5 browser tabs! All for something that Shopify can do in 1.

Avantages

Customer service is available 24 hours. During the pandemic obviously the wait time for help took longer but most of the time it was efficient and easy to implement. I am a technological dinosaur and the learning curve was an uphill battle but customer service always came through for me.
So happy that the payment options finally were added.

Inconvénients

It has taken me longer than I had expected to integrate my existing business with Lightspeed but that could be because of the pandemic and the wait time involved to get help. I am having difficulties getting my website finished so I can integrate with e-commerce.
I wish the billing and administrative department was open on weekends.

Avantages

Really like the cloud based flexibility. Also love the syncing ability with most of my main vendors for importing purchase orders.

Inconvénients

Only con is the fear of web being down or my local internet service not working and if that is the case not being able to run my store. This is has never been and actual issue though.

Avantages

Being able to track profit margins and sales. Knowing what products to keep around and which ones to remove from inventory.

Inconvénients

There are 2 different sales screens and each has their pros and cons…. but this is probably the most confusing thing in the system.

Alternatives envisagées 

Clover

Pourquoi passer à Lightspeed Retail

The setup and Cloudbase of inventory. I can check sells, products, etc. from anywhere.

Avantages

Lightspeed is easy and efficient to operate. From training new employees to hectic busy days, Lightspeed reduces human errors and allows our staff and business to achieve their fullest potential.

Inconvénients

As a relatively small business, it would be nice to have different register modes for convenience without purchasing an add on register.

Avantages

LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely.

Inconvénients

LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense.

Avantages

- The retail POS side works fine
- e-Commerce side works fine

Inconvénients

- Very complicated to customize any forms or reports for your business or not able to customize at all
- Lack of customer support
- Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand

Avantages

In my application the thing I like best is the ability to import new items into my system directly from the distributor's catalog, as long as the catalogs are up to date. The master order is good for basic inventory items once you have reorder point set up. I need a web based system and this one is.

Inconvénients

Sorry to say my list is very long for this one.
1. You can not return anything to a vendor....they say they are working on an update so this won't be an issue anymore, however this change has been recommended by users for a very long time and they are just now working on it.
2. If you go to sell something and the system does not see enough in stock, it will magically add enough to your inventory to complete the sale. This does wonders for the accounting side! I don't understand why they will not let you go into negative inventory, but it doesn't.
3. If you sell an item as an each, but buy it as a case, the reorder/master order will not work correctly. For example I buy a case of 200 treats and sell them as an each. If I set my reorder for 1 case when I have 0 cases, I will end up with 200 new in stock and up to 199 from the last case. If I set my reorder point to be 50 (each), and my stock falls to 45 I will now get 5 cases, instead of just 1. This is for anything you buy as a case and sell as an each.
4. Reports...There are a few reports that I need my employees to have access to, but there are many reports I do not want them to have access to. The problem with the software is, it is all or nothing for reports. I can not set it up so they can see the ones that need, without giving them access to ones they should not be seeing.
5. Printing price tags is the biggest headache for me. It is way too long to try to explain, just know if you want to print price tags before you finalize an order this is not the program for you!
6. If there system is down, you are dead in the water. Since April 17th till today July 17th I have experienced 6 outages that ranged from 5 minutes to an hour. Yes that is when customers walk out the door. I am paying for this service and they are costing me money.
7. Random dislikes... No spot for check numbers. Anytime the cash drawer is opened a receipt is printed, and every time a receipt is printed the cash drawer open...even for debit transactions, it will also print 2 copies of every credit card receipt, I have numerous customers that do not want the receipt, so I am just wasting paper. There is no auto fill for customer names or items. There is no warning of duplicate UPC's or Customer names. There is no customer loyalty program or rewards program in the system, I have to pay an outside company in order to give my customers a rewards program.

Avantages

Looks nice if you spend the time to set it up

Inconvénients

Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story.

The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon)

The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am)

It is not possible to use the inventory option in bar because they can only have units, it