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En savoir plus sur Highrise
Highrise est une solution CRM (Customer Relationship Management) pour les petites entreprises avec des fonctionnalités de gestion des contacts et des tâches. Le logiciel permet aux utilisateurs de suivre les communications avec...
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- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I use Highrise daily. Can't do my work without this valuable tracking tool.
I don't have to remember information about contacts. It saves me time and makes me more efficient in my job. The reminders keep me on track with my daily "to-do's"
Avantages
It has a place for all the data points I need. I like 1.) the layout 2.) ease of use 3.) simple data search options 4.) ease of import/export 5.) email filing integration (using dropbox email address in bcc)
Inconvénients
The order of the emails that show in notes per person. It's a little hard to follow email timeline, so the order could be improved.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
It's been very helpful tool for managing data
Avantages
Easy to use and clean interface. The import and export tool works fantastic and I like the way how new features are brought into the system that helps the user to push the needle and achieve more and better organized.
Inconvénients
I'd say I do not like anything least about Highrise, but it would be great to have the ms-outlook integration just as other new CRMs provide so it makes life easy to work with email client and highrise all at the same time.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Only for very basic CRM use
Avantages
HR is fairly easy to use and I've found your customer service reps to be friendly and helpful
Inconvénients
The functionality of HR is just not up to snuff for our business. Perhaps most important is the lack of ability to perform search queries based on search criteria/tags. This CRM definitely is only fit for very small/low budget businesses or those with little experience/need for a robust CRM.
Les meilleures alternatives à Highrise
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
My Favorite CRM — For a Team of One
Avantages
As an entrepreneur this is my favorite CRM for new startups. It is so easy to use, and is optimized for keep track of contact information and previous communication. As a solo salesperson this is all you really need.
Inconvénients
It doesn't support the amount of deal flow that a more robust CRM like Pipedrive or Salesforce supports. It has the ability to track deals, but doesn't organize them into reports or swim lanes like Pipedrive does.
- Secteur d'activité : Institutions religieuses
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Recruiters for our company were in need of a collaborative CRM software for teams. Highrise...
An easy to arrange setup that got us quickly started adding in our people and them adding in their contacts made us really happy. The email integration works amazingly so we can track contact interactions. Now we are picking up on connections with more contacts as we build a pipeline of interested engaged potential!
Avantages
It's really pretty easy to get started and moving your recruiting team forward, and the flexible filters and tags make arranging what you want easy.
Forming teams, passing info in, integrations with related software, importing and exporting are all very quick. Email integration with Google works perfectly!
Inconvénients
It's still being built and the language around Cases and Deals bear a single mode feel to them that could become more useful with additional ways of measuring what you are doing. Analysis is available for about 1 months time, but year on year is limited.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
We've been with Highrise for almost 10 years and it has transformed our client relations/servic...
Assists us greatly in client relations and sals.
Avantages
Ease of use. It is very simple and straight forward. The API integration is also wonderful. As a wedding photo studio, we use it like a client "diary" of sorts to help with the entire planning process.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Fast and lightweight CRM software with very attractive pricing
Avantages
Very affordable, just enough features to work like a charm, easy to understand and use, zero training software
Inconvénients
APIs only good for the first 20 hours of coding, lack of triggers, hooks and customizability (partially on purpose for good reasons)
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Super easy to store client information, conversations, notes, etc.
Avantages
Ease of use, access from web or mobile. Constantly adding new features
Inconvénients
We don't have the need to use cases, deals, or tasks, so I am under utilizing the power of the software but still feel it's a fair value.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Support has been great, (email only) but great.
Avantages
Minimalistic but feature packed. Gets us to the point, which is, contact customers sell them stuff.
Inconvénients
Lacks some sales process parts but there are workarounds. Search has gotten slow now that we have 20,000 prospects.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Simple but Great
Avantages
High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts.
Inconvénients
With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Highrise is close to perfect, with responsive and helpful customer service
Business contact info and organization is excellent. Great customer support.
Avantages
Highrise makes building your business contact list easy, with plenty of options for organizing them. Best of all is the way of filtering through tags. Sure, every site has tags, but if you really care about them as a way of creating lists and sublists and sub-sub-lists, you typically can't. Highrise's gives you a great way to view to filter through your contacts by adding/subtracting tags or word search. When I've run into problems or questions about certain features, the Highrise team is great at replying with real help. I'm not used to getting an answer so quickly from a website team without being put through the grinder of being put on hold or a beauracracy of emails, but Highrise has been stellar on that front.
Inconvénients
Inputting your contacts is easy, with two available tabs for "person" or "company." However, you have to know which one you want to do before you start, because switching tabs/modes will erase any info you've already typed in. Would love Highrise yet more if they found a way to switch between tabs while retaining that info.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Its great strength is its simplicity.
We have previously paid thousands of pounds for a CRM system (allied to a popular accounts package) which was a disastrous mistake. Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months. The term CRM became closely allied to leprosy the whole exercise moved proper contact management back by months or possible years.
I found Highrise on an internet search and saw that many people described it as simple or stripped down which was exactly what I felt we needed.
We took the free version for about 4 weeks and then upgraded to a very cost effective monthly subscription.
Avantages
Simplicity. Ease of use. Speed of familiarisation. Completely intuitive. Price. The Support system sets a standard far, far higher than most multinationals or multi-billion dollar companies could hope to even aspire to. It really is the Gold Standard of support systems.
Inconvénients
Clearly this package will not suit every company but for our very short sales cycle and a customer base of around 1000 active accounts this package is faultless.
- Secteur d'activité : Bureau exécutif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already.
Easy to use once set up and the fact cloud based and being continually invested in by the owners.
Avantages
Flexibility to design the fields and tags so it works for you and your business.
We don't use all the functions - but that doesn't hinder the way it works.
Constant developments on the software and use is amazing.
Love the App for mobile use - so easy and accessible when out and about.
We have made suggestions and you have listened and updated.
Any queries when we were first setting up 4 years ago were dealt with immediately.
- Secteur d'activité : Philanthropie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
This product has made my life a lot easier
I will use Highrise when I move to my next church. I love it.
Avantages
I have been able to get an "in real time" update on how all of the care-givers in my congregation are doing related to their specific care-receivers. This makes my life much less complicated, constantly wondering where care priorities need to be placed.
Inconvénients
It has not always been perfectly clear how the communication aspects work, especially how to send a copy of my entry to only one person, or to the whole group.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The Right Database Program for Us
We would love to have Highrise offer different permissions for different users, rather than the one-size-fits-all model. For instance, we'd like certain team members not allowed editing privileges, or certain team members to have limited editing permissions.
Avantages
It's fairly easy to use and allows custom fields that are important to us. It's user friendly for our team.
Inconvénients
There is not a 'read only' option, so team members who try to make edits or updates can mess things up.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Been a customer for 10+ years - can't run the CO. without it.
Sales! Easy training, Visibility and Peace or mind.
Avantages
Ease, above all - CRM is simple - keep track - avoid distraction - HighRise sticks to the basics and leaves the bells and whistle to the others.
Inconvénients
We are happy to see improvements in reporting, and activity tracking, but would like to see more. Luckily you can talk to the team and actually see your interests addressed.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I have used highrise for 3 different companies and it an easy platform to use overall.
Easy access to client information, tasking coworkers or yourself. User friendly and keeps me organized.
Avantages
Easy access to clients and the ability to leave notes for anyone involved in the case. Tasking is simple and all laid out for you.
Inconvénients
Sometimes you want to be able to share information with clients and with this system you are not able to.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
So far so good with Highrise!
A similar company as mine uses Highrise and that's what turned me on to them even though I already knew another popular software quite well and have been a user of it. I liked that I stepped out of my comfort zone and tried another product, it was a wise decision.
Avantages
I work for a consulting company and I'm using Highrise at a very basic level right now, as I'm starting form the ground up at a company that doesn't have a CRM system in place. It's very user friendly and keeps track of my daily tasks in an easy to understand way.
Inconvénients
There are a few details to the product that I would change but that would be getting down to a very granular level that probably just pertains to me and my workflow. The biggest Con I see is that they are a small company and at this point do not have phone support. This perhaps will change with time. Everything has to be done via email currently. However, they are very responsive and will record videos to your specific problem and email those videos to you in their responses.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good program
Avantages
Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes.
Inconvénients
It is not easy to export data to another source. Does allow for export to Excel, but you are not able to export entire record with notes.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
We have tried nearly everything on the market and for value and ease of use, nothing compares.
Time and ease with which we can onboard users.
Avantages
Simply the best value on the market today. Simple, effective and flexible for most needs. If a specific function is not included it is usually available via Zapier integration
Inconvénients
We would like to see further development of the mobile applications specifically file management with drag and drop functionality on iOS
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
I found a product that was simple to use and flexible with data fields.
Fast and simple to use. Keeping data base updated is quite easy with mass update from list suppliers
Avantages
Two things, the screen isn't taken up up with demographs. its on the right side of the screen the majority of the screen is left for notes and what our interactions are with the client. I can't commit on Customer Support, I haven't had to call them.
Inconvénients
I find it somewhat difficult when I forget someone name and there's no company association, it can take some time to look through all the Bob's in the database.
- Secteur d'activité : Internet
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
This system was very easy to use.
I was able to get customer information and communication organized.
Avantages
This system was very easy to navigate. I would recommend this CRM for its ease of use. There were not many intricate features.
Inconvénients
It would be nice if there was team communication for this software. Additionally, there was no good way to track monetary values.
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A CRM that makes life much easier!
I stay on top of communications with my clients.
Everything I've wanted the program to do for my business thus far, it has done quickly and easily.
Avantages
I find this software very intuitive (which I very much appreciate, as I'm *not* a hardcore computer person). I can find and sort my contacts in a host of different ways, easily set reminders to follow up, keep track of whom I've contacted, when I've done it and perhaps best of all, exactly what I said!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
BEST CRM EVER
I love this CRM system. I use it to keep an accurate record of purchases clients have made, along with the outreach I do for the client.
Inconvénients
I have no complaints.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Easy and Great Value
We were organized with storing key customer information.
Avantages
Cost for what you get. We have a small company, but this was organized, loved the email feature and very easy to use.
Inconvénients
I don't think it has a link to calendar function.
