Avis clients sur Mindbody

Avantages

simple en mise en place. c'est un logiciel américain donc quand il s'agit d'encaisser l'argent ils sont tres réactifs

Inconvénients

Cela va faire 3 ans que j'utilise pour mon centre de yoga le logiciel de reservation Mindbody. AU dela d'etre le plus cher du marché, il a surtout le pire service client. Des erreurs à répétition concernant les reservations de nos élèves, des bugs sur l'application qui était non fonctionnel pendant 2 jours entiers et donc aucune vente d'enregistrée, un engagement d'1 an et aucune felxibilité sur la résilitation du contrat, donc on est pas content et on souhaite partir mais on peut pas. Et en plus ils facturent 500€ le fichier client quand on souhaite partir. Vraiment la sentiment d'etre pris en otage. A éviter il y a beaucoup d'autres alternatives sur le marché qui sont moins engageante et moins couteuse et fonctionne tres bien

Avantages

Paiement en ligne, planification, gestion des clients, gestion des employés

Inconvénients

J'ai vraiment aimé cet application pour son apparence claire, pour la gestion d'une entreprise

Avantages

Très facile à utiliser Paiement sécuriséUne bonne gestion des clients

Inconvénients

La maîtrise pour son bon fonctionnement

Avantages

Très facile à utiliserLe payement en ligneLa gestion des employés

Inconvénients

La disponibilité et compatibilité en connexion

Avantages

Ce logiciel nous permet de bien planifier nos temps , de gérer les entreprises , favorise la prise de rendez-vous , de faire de studio de yoga.

Inconvénients

Au faite , ce logiciel n'a aucune conséquence négative , genre ça n'a aucun inconvénients.Je vous recommande de l'utiliser massivement.

Avantages

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Inconvénients

the old design structure of the base platform could use some updates, which they are aware of

Avantages

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Inconvénients

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

Avantages

This has been a life saver when it comes to booking !!!! Super easy to use

Inconvénients

This is one software dont believe has any cons

Avantages

NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!!

Inconvénients

Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised.

Avantages

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Inconvénients

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Avantages

Flexible client scheduling, calendar, employee management

Inconvénients

No dark mode, updates break some features, slow ui and updating

Avantages

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Inconvénients

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Avantages

Many of the businesses I collaborate with use Mindbody. It is easy, effective, and saves business owners time.

Inconvénients

They keep updating with the times and take in business feedback.

Avantages

Mind and Body is easy to use for scheduling my yoga time. It lets me pay upfront for a class and holds my spot.

Inconvénients

Nothing. It’s so easy and convenient to use.

Avantages

It was a very easy to use app and has what you need - schedule, account info, able to book directly on the app.

Inconvénients

You need a separate mind body account for each of the venders.

Avantages

It was easy to use and had options other than just reservation

Inconvénients

nothing, I personally loved everything about it .

Avantages

It had everything I needed to run a dance studio with little to no competitors. I liked that I could do lots of my marketing activities within the platform.

Inconvénients

It was expensive and crashed/was not the most user friendly according to my clientele.

Avantages

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Inconvénients

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Avantages

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Inconvénients

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Avantages

-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business

Inconvénients

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Avantages

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

Inconvénients

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.

Avantages

Robust feature list, aesthetics are ok.

Inconvénients

The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you.

I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season.

The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws.

When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back.

They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.

Avantages

The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

Inconvénients

Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!

Avantages

I generally found their tech support team helpful and generally trying their best to sort out the issues you're facing. Although it often meant spending hours on the phone waiting for them.

Inconvénients

Not user friendly at all, neither from the customer's perspective nor from the admin side. Initially we had about 30% of the registration not going through due to the sign up process not functioning properly on the customers side. This is after spending £1500 on 2 months of onboarding with MindBody!!!!

The software often wouldn't function fully on Safari.

Simple tasks made extremely complicated on the admin side. For example: if you have to change a date of an event, you have to remove every person registered from the event and refund their account. Until you do that the software doesn't let you change the date. Once you removed and refunded everyone you can change the date of the event. Once you change the date of the event you have to individually re-register each person back in. The process of doing the unregistering and reregistering someone takes a couple of minutes each. This is just one example of many.

Avantages

The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Inconvénients

I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched.

Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess.

Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody.

Training employees to use the system is extremely difficult. I finally gave up and just did the work myself.

Their latest 25% price increase had me running for the door.

There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.