Avis clients sur Germain UX

Avantages

Germain APM found a powerful tool, easy to use and get all the resources that need for my enterprise, the features are liked most, we can do the testing, automation, monitoring, and get analytics at one place, apart from these things we can schedule meetings which is a very helpful feature for me in these days to collaborate with my team . Germain APM fulfills me all business needs. we get better quality in cheap price which is a good thing for any consumer

Inconvénients

UI seems to be outdated need to improve and must-have mobile apps for both android and ios

Avantages

Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise.

One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

Inconvénients

The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Avantages

Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.

Inconvénients

It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.

Avantages

I found a powerful tool, very complete because it has several resources in one place
For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production.
I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report
and performance, which you can use for your management team or your devteam.
Automate your tests and repeat as many times as necessary to ensure quality in your application.
Manage consumption of your APIs, both GET and POST
Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.

Inconvénients

The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens

Avantages

I've been using germain APM for quite some time now. It is giving me very clear insights on the performance of my applications. It is very easy to use and navigate, even for non-experienced users. It has great collections of wizards that can help you with the monitoring and automation of your system.
I also love that there is a Chrome extension now, for monitoring and debugging my JS code.

Inconvénients

The only drawback is the large list of KPIs and SLAs that I have to scroll through to find the one I need, but I can live with that.

Avantages

Setting up and configuring Germain APM is very straightforward, their documentation clearly specified what needs to be done. We really liked the convenience and their fair pricing. Their User Replay feature is great, it helped us save a lot of time on testing and figuring out the main cause of user-related issues. Germain APM has a lot of options for monitoring and analytics which can be used on almost any type of online business. We run a couple of web and mobile applications and mainly use their platform to enhance user experience and root out issues, their automated application code performance review is a bonus. Considering that they have a wide range of application support, we never felt that our choices were limited.

Inconvénients

Although they have phone and email, it would be good to have a live chat option for support.

Avantages

What I liked:

1. Integrations with lots of common tools
2. Different customization for monitoring configurations (like setting up hosts, HTTP Actions, etc.)
3. Documentation is awesome and really helpful. Very detailed steps (checked through the documentation for JS, VueJS, and Java)

Inconvénients

What I didn't like:

Although the application is very solid with a lot of features it also has a number of bugs. Sometimes I face performance might be better, especially during search or switching between steps while configuring something.
Also, I am unable to login now after I changed my password with either old or new password. When I tried to log in using Google, it returned me back with a message I have to log in with email & password since I did signup in such way.

Avantages

1- I liked the whole functionality and replay feature
2- Integration was super easy in Drupal
3- Good information is like IP address and analytics are there on right. It can be helpful in debugging some unreproducible errors and can be also helpful in finding marketing strategies for conversions.
4- It also helped in analyzing user behaviors.

Inconvénients

1- It will be good if I can see the real user web page in the session replay.
2- Some kind of analytics charting similar to Segment and Amplitude
3- Not sure its there but will like to have more features in API for some custom integration

Avantages

- Sign up process is easy. Design is user-friendly.
- The initial questions really helped me find the tools/metrics that I need to monitor.
- I like that the incident are found on the top of the menu. As part of QA team, this is the first thing I take a look at in the morning.
- Everything is under the sun: data, analytics, automation, etc.
- There's so much functions and tools. It may look overwhelming in the beginning but the wizard and FAQ are well documented.
- Germain APM works well with browsers that I am using (Google Chrome and Firefox).
- Interface is responsive. I've never felt a lag while exploring the tools.

Inconvénients

- A mobile app that can visualize the data would be nice
- Not really a cons but I hope they will consider adding a dark mode theme

Avantages

germain APM is a fantastic functional program for gathering application behavior, website traffic, keeping track of user visits, checking console issues, and triggering operations based on user activity. This program can be used to track a user's application runtime activity. I can track - the HTTP post validates calls, user sessions, and time spent on the app, as well as which pages or products they preferred to spend time on before making a purchase.

Inconvénients

Need to improve on the UX area, there are a few front-end tweaks that could improve this tool.

Avantages

Germain APM is a SaaS solution that provides real-time monitoring, analytics, insights and process improvement in almost every digital environment. The benefits of Germain APM can be multifold and I’ll list some of its useful features:
- You can define multiple KPI-s, and for each KPI - several different SLA-s (Service Level Agreements). Each SLA can have its own threshold (filter/condition) that will identify the KPI datapoints for which the specific SLA will apply. For example, if you have KPI for the User Transactions, you could define one SLA for Login with a threshold of 8 seconds, and another SLA for all other User transactions with a threshold of 3 seconds.
- Different multi-level Dashboards can quickly be created and customized: Aggregated Dashboards – "top-level" dashboard you can create on Germain APM web interface (as many as you need). One of them can be "default" dashboard for each User Role/Profile; Pivot Dashboards – "2nd level" dashboard (one per each Aggregated dashboard); Drill-through Dashboards – "3rd level" dashboard (one per each Pivot Dashboard); RCA Dashboards – “4rd level" dashboard (one per each Drill-through dashboard).
- Identifying technology issue root cause – directly from the browser, network, code, database SQL statement. Also – there are code and object-level tuning recommendations.

Inconvénients

On the other side – the initial introduction of the software in real time environment can be time-consuming and will ask for technology experts – either Germain experts, or on-site employees.

Avantages

Signup process is very convenient even for newbies. Germain APM is one of the best tools available online to
monitor real time user experience of your website.
Pros:

User Interface:
User interface is really interactive and user doesn't have to navigate to any other web page in order to
fully explore the options.
The website is cross functional and it works incredibly well in almost all the browsers.
Its very easy to manage the dashboard as per your business needs.

Functionality:

Germain APM monitors worst user experience by monitoring website malfunctions including expensive SQL Query, Application slowness while triggering specific chunk of code and any back-end application process. This helps organizations to improve user experiences with reduced response time.

Inconvénients

The only con is that customer support is somewhat slow because of US and European timezone.

Avantages

I had been working with Sales CRM systems and eCommerce projects for about 3 years. So I’ve tested a lot of software to monitor visitors activity. And I should tell that Germain appears to be the best decision for us. Surely it has its pros and cons. I will tell you the most important from my side:

Pros:
- It doesn’t matter what browser you use - it works perfect on all of them.
- Use Germain and you will knew every single click of your every single visitor. Following and analyzing visitors steps you will understand what he likes and what makes them to leave you site.
- Mapping business to technical metrics helped us to improve UX a lot! By the way, metrics we get - simple and clear to understand.
- Real -time. Real -time for monitoring your App, real-time support, real-time alerts when critical event happens (especially important for online banking process). It saved a lot of customers for us and our nerves)
- Price.

Inconvénients

- I wish Garmin will improve some interface features to make it more user-friendly and mark retired fields in red. But once you get it - it’s not really a problem to use.

Avantages

German apm user session tracking functionality very useful, i also like features Analytics, Alerts and performance. Integration was so easy in any website.

Inconvénients

Sometimes forget password option on login page is not working properly also for new user it is very difficult to understand apm tools all functionality so we need proper documentation of all functionality.

Avantages

Germain APM manages to balance great it's huge complexity with the simplicity of the configurations.
Even a non technical user can configure an entire monitoring system using the explanations shown at mouse hover and the documentation for more complex cases.
Variety is what makes this tool to be outstanding. It has a comprehensive industries list at setup, lots of integration options, possibility to integrate all sorts of
applications, various hardware configurations and the list could continue and continue...
The overall performance is good, navigation is smooth and quick. I can think about the fact that using Germain APM on long term will save a lot of time and also money
(e.g. not being necessary that somebody else is hired to monitor and keep you up to date with the status).

Inconvénients

Due to the fact that the application is in continuous development you may encounter minor bugs; and one thing that i personally would prefer is to have the configuration
wizards as part of the left menu because some none computer proficient users may find them hardly.

Avantages

Firstly, I like the price of this product, it is not expensive like others, but the value it brings to me is uncountable. It has a lot of helpful features for the user. Also, I can ask the helps from the customer support without extra cost.

Secondly, the germain APM monitor performance status of the system from the customer viewpoint, hence it is not only be able to fast handle the error in the event of a system failure, but also be able to analyze and clarify the cause quickly, allowing managers to reduce the analyzing for the complexity of causes to transfer and solve the problem.

Next, This monitoring system almost has no impact on the operating environment of the monitored system and can also monitor the status of external link services.

Inconvénients

The only thing that I suggest here to improve is that you should support the multi language feature, then everyone can use it easily. Example in my country, we have a lot of companies need the APM, but not all of them have good English skill.

Avantages

Integrating Germain APM into my React app was incredibly simply (though coming from a technical background). After following the straight-forward wizard to set up tracking for my website, I just needed to download a JavaScript file, add it to my source files and add a script tag to my HTML document.

Germain APM has many great features. Personally I really liked the user session tracking functionality. I could look at a user session and see a click-by-click view of how users interacted with my application. Really cool, and can see this being very helpful in debugging issues and in getting a granular understanding of how users interact with my site.

Inconvénients

I found the dashboards a little slow to load, and though function quite well could probably be a little more stylish. Outside of that I found no real problems/issues interacting with the product.

Integrating this product into your system might be more difficult for non-technical users though. If you’ve a technical resource to integrate that/set it up, you’ll be up and running in no time at all though.

Avantages

Starting from singing up, til dozens of available monitoring systems, analytics, and even automation flows. As a Java project developer, memory usage monitoring is needed for multiple reasons, and Germain offers it (and not only this). Also, a tutorial is provided, how to apply the monitoring system to my project. Another cool feature, in my opinion, is the automation part - it offers from simple HTTP requests, till complex scriptwriting in 5 different “languages” with a scheduled timeline. And, in my opinion, best feature - dashboard overview. Simple, easy to understand, all needed information - in one place, but with multiple built-in monitoring types, for example, DB monitoring, Java monitoring, Storage, etc, etc.

Inconvénients

For Java projects, lack of dependency, or plugin implementation. Also, lack of explanatory docker support. Most probably, it can be found, but in microservices hype, the dedicated wiki would be cool.

Avantages

The ability to create custom portlets. Being able to have a color coded chart by hour and SLA is a wonderful way to depict issues.

Inconvénients

I found it a little complicated to create a new dashboard for everyone to see. It's possible that I just didn't do it frequently enough to remember all of the steps.

Avantages

As I start logging in to this application the first thing that I have notice is the font that this website is used, I liked it and it's not complicated to read every information that you can see on it. Secondly, I would like to commend how this application is friendly user for the Client's presentation and some stuff that you can maximize as a source of business. Lastly, It's quite fun to see that this application can accommodate a bunch of business different kinds of industries such as financial services, healthcare, manufacturing, media, retail, telecommunication and transportation.

Inconvénients

Upon navigating on this software I also noticed the prices of each service this may be my least concern, if possible, that the marketing department can change it for a reasonable price so that small businesses can afford to use the said cloud application.

Avantages

An across-the-board system that monitors the organization’s production environment, germain APM also offers comprehensive resources available to the team to learn about monitoring and analysis. The benefits provide a drill down insight into the usage and effectiveness of applications implemented in the business. The interface design using a Spaces Directory makes it easy for users who are familiar with popular DevOps apps (such as Atlassian).

Inconvénients

Because of the wide range of tools and features available on germain, it can be quite daunting knowing how to set up the application an easier start. A more obvious workflow would be valuable.

Avantages

1- The Dashboard is very user-friendly and the new user can find it easy to understand and access the other feature with ease.

2- The UI is well organized and it is easy to navigate between pages, you can find any resources you need without facing any problem.

3- It offers a variety of latest technologies and it's very good with working with different database integration.

Inconvénients

The only thing which lacks is the need for instructions, guides, or walkthroughs which can make it more user friendly.

Avantages

Being an IT Professional, I like the following three features of GermainApm :

1) All-in-one APM, BPM, RUM and Automation feature to improve Customer Experience.Because of this, I can keep complete track of a Prospect or Potential client who visited my site and can monitor the activities done by him. This would help me to understand what went wrong, in case, a prospective client does not convert.

2) User Experience Analytics reports generated by GermainApm and User Session Monitoring and Replay are also one of the best features .

3)It is one of the best Cloud platforms with features like providing End User Experience, Automation, Business Process Monitoring etc. It is useful to almost all the domains and businesses like Finance, Manufacturing, Healthcare, eCommerce and Transportation.

Inconvénients

The only feature which needs improvement is I need to login again to raise a ticket, when I am already logged into the application.

Avantages

Germain offers great services, the UI is very well designed, clean, and lightweight, allowing you to set up your environment in a straightforward manner. The insights you get are amazing, allowing you to discover flaws that you have and can represent a potential risk in the future that maybe we haven't put attention to it. There is an unusual but tremendous powerful service which is to schedule ssh or SQL scripts from the UI! Forget about cronjobs where you don't have clear visibility of what, and when is running from here you can easily have a wider overview of what's running.

Inconvénients

As consideration some flows in the UI could be improved, for example when you are creating an ssh session you might have two kinds of the login:
username and password, or with a username with its private key, currently you can do that but displaying on "advance" options and filling a larger form where you have to assume using the key will have higher priority over username and password.

Avantages

I've been using Germain APM for some time and I am delighted with the results. One of the top features of that platform is that it allows to integrate and analyze from almost any data generating source. Another great feature was the ability to customize KPI according to my needs and finally, the platform comes with many built -in features that are helpful when you don't really know how to analyze and gain insights from the data.

Inconvénients

The learning curve is a bit steep, probably expected from a fully featured monitoring platform. I struggled to get started and it took a lot of time to find my way in the documentation. Could be helpful to have getting started tutorials or show relevant documentation according to the context of the service being used.